yup, i saw the writings on the wall in the first post of this thread. I decided to take my business else where and deal with more ethical businesses.
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1Password migrants thread
- Thread starter MacBH928
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yup, i saw the writings on the wall in the first post of this thread. I decided to take my business else where and deal with more ethical businesses.
Alvinc
macrumors member
I create an account which had once 14-day trial. After the trial I didn't pay, so the account was frozen.
Yesterday I decided to pay to subscribe for a month. After payment made on App Store, my account was still frozen.
"Account Frozen" is the label created by them, which means I can still login to my account with read only. As you know they have no free tiers, only subscription can grant you the access to write (create/delete/import) and use (autofill).
Alvinc
macrumors member
Apple agreed to refund me. Except my voice being removed from Reddit, I never saw them show up.
This is a clear signal that the company is going downfall. This company just focus on marketing in terms of campaign (e.g. F1) and censorship (removing my voice). I am happy to pay under this price level but I am not paying to be punished.
This is a clear signal that the company is going downfall. This company just focus on marketing in terms of campaign (e.g. F1) and censorship (removing my voice). I am happy to pay under this price level but I am not paying to be punished.
It’s focus will solely be business users you’re seeing it day by day.
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svenmany
macrumors 68030
I have noticed 1Password support being a bit slower to respond when I email them with an issue. It usually takes at least a day to get a reply these days. I find that to be reasonable for my requirements. If I had something really urgent to be addressed, it could be a problem. Since I keep local backups, this will probably never happen to me.
maflynn
macrumors Broadwell
I had to contact support in december and it took a couple of days to resolve.
svenmany
macrumors 68030
A couple of days to resolve or to get a first non-automated response?
I get an auto-reply immediately and then a human about a day later. The last topic I wanted a solution to took a couple of days of back and forth. There was education on both sides during that time. The bug that I reported still exists, but I discovered a simple workaround that made it unimportant. They were able to reproduce the bug and submitted it to the developers. They also added two feature requests which could have helped to avoid the problem to begin with. There has been no movement on the issue which was submitted for a fix on Feb 3.
maflynn
macrumors Broadwell
A couple of days for the initial response, by then I had self resolved.
Alvinc
macrumors member
Update: they finally reached me this Monday, and I also told them how many days will be in total if we are back and forth every three days. They actively gave me US$12 credit and restarted 14-day trial. They did remind me of direct billing where I will get 40% discount (which is only for the first year).
I don't want to comment on their final decision, but the only way to get customers back, is to get back to the track of reliable and fast customer service. Giving 1Password one more try will just bring me back to that trap.
Thankfully it happened at the beginning but not later.
I don't want to comment on their final decision, but the only way to get customers back, is to get back to the track of reliable and fast customer service. Giving 1Password one more try will just bring me back to that trap.
Thankfully it happened at the beginning but not later.
maflynn
macrumors Broadwell
So, if I understand what was happening, you created an account on 1password.com for the trial, liked it, and then decided to pay for the use. You did so not through 1password.com but apple's MAS? however that did not unfreeze the account - is that a summary of the issues?
I'm not blaming the customer, but I can see trying it one way, and subscribing it another way can lead to unforeseen problems
Personally I avoid using the MAS at all costs and choose to deal directly with the publisher for many reasons.
yes i saw the writing on the wall since 2021 when this thread i started, especially when they hid their license purchase on their website to make it seem only subscription was available.
also their landing page now advertises for businesses first which is big red flag that the company will treat personal users as second class.
as a none american, it still boggles my mind people expect to send email or call in and get a personal response from big companies. 1PW supposedly have 15 million active users, imagine responding to all of those!
Surprisingly, when I made an issue request on MS365 (~350 million users) I got a personal phone call in few minutes! idk how they do it!
idk, the app store updates automatically and you get the sense of security of the checked code and also the data gathering labels (which i am not sure if i can trust or not). I know some apps give additional features/capabilities outside the store.
maflynn
macrumors Broadwell
This is one reason why I avoid it, and as I mentioned, I prefer giving my money to the developer who could use it more then a trillion dollar company.
SalisburySam
macrumors 65816
I replied to 1Password’s original email about its price increase from $35/yr to $49/yr asking them to not renew my v7 subscription. A week later I received another email offering me a 25% discount on the first year at the new price, and a caution that that was a one-time-only discount. Still declined.
maflynn
macrumors Broadwell
I never got an offer, I wonder if the number of cancellations have reached a point where they now feel they're trying to tempt people not to cancel
SalisburySam
macrumors 65816
As do I. Timing seemed a tad suspicious and I doubt anyone would make such an offer for only one recalcitrant subscriber. I think AgileBits is learning that a 40% price hike is not viewed well in the market, and maybe to a far greater extent than they or anyone else expected. I certainly saw no 40%-better improvements to my subscription experience to offset the increase…just more money for the same old, same old.
Alvinc
macrumors member
Their business practice is absolutely the same as Evernote. You need to show them you are not renewing so that you are more likely to get discounts in the following year.
Because if the users choose to stay, their revenues are guaranteed. If they leave, the revenues will "increase".
Alvinc
macrumors member
After the trial, I didn't make the decision to pay so the account is frozen. It can't be unfreezed after I paid.
I just want to pay one month and see if I want to continue in the long run, so for my convenience and the concern of failing to terminate the subscription (it can happen in other apps), I opted for App Store.
This is my first time the app features can't be unlocked after the purchase, and I did admit that they should deal with my cases asap because I needed your services to enhance digital security. I didn't expect it should be fixed immediately but at least they could let customers know what they are doing.
The slow response to customers may mean they reduce a lot of human resources or their app has increasing issues driving more customers to open more tickets. Also probably that part of the existing staff members have to deal with the business customers first, which are the top priority with more time.
I decided to move on to other apps.
svenmany
macrumors 68030
I excuse price increases with no additional functionality if they are in line with inflation. In the same way, I do expect a cost of living adjustment to my salary now and again even if my work duties don't increase.
svenmany
macrumors 68030
Its a reasonable expectation since a portion of revenue should be set aside to fund support. Apple must get a ton of calls but I always get to talk to someone within 5 minutes. I've never had 1Password not respond to me individually.
If there were so many 1Password bugs that 15 million people required support, then they wouldn't be able to sustain it and the consequences would be dire for them.
I think you're saying that the standards are much lower in your country's vendors. I'm sorry about that.
good man
Bitwarden raised prices 100% ($10->$20) , i paid it with big smile knowing that whenever i want to cancel my subscription i can still use the app 100% of all the necessary features.
Business do this thing where they give a counter offer if they know they are going to lose you which is a very shady business tactic in my opinion. I recall i signed up for free trial once and since i didn't subscribe they sent me a lower offer subscription option
I don't have the numbers but i think their consumer user base is declining defintely with Apple Passwords, Proton Pass, and Bitwarden. They probably saw the writing on the wall and turned into SAAS for businesses. Business want reliable every day working same thing forever, and I really doubt they will lose any signed up businesses. It takes serious effort to make a business cancel their vendor.
I don't think I saw any improvement on any password manager since IP7 or 6 (pre-2018). They do exact same thing, store password, recall password, autofill password. They just want you to continue to pay for it forever.
its a little bit fair if there is a constant upgrading for security patches or something, but most security issues I hear of are extremely theoretical ones in unrealistic conditions.
which one did you choose?
there an app that seems to have a following but not 1 person in this thread chose to go with it and that is mSecure
maybe , for example banks here love to send you into the telephone directory maze where you have to click a sequence of numbers to get to the department you want and it shows so obviously they try their best that you never contact any human, but I hear its the same in USA with 20min phone line waiting .
Alvinc
macrumors member
While I stick to Apple Passwords, I have a backup on free Bitwarden to leave it as an option.
Apple has made passwords more transferable since OS26 on any devices.