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za9ra22

macrumors 65816
Sep 25, 2003
1,441
1,931
I fully understand where you are coming from in terms of giving pre-order customers to spec out a BTO, and general retail customers the chance to try them out and buy them in store, but, why wouldn't they have say an allocation of so many per model already set in production before the pre-order date, because lets be honest they'd certainly sell them??

Or is that not have factories work now? i've never pre-ordered before as the iMac is the first product i've wanted / needed to replace, like you say, the spec i've ordered could be in store, but I won't know that till tomorrow..

They do have pre-order production under way for just about every product, and it can be seen from the fact that not only are some orders being fulfilled right now from China, but others coming from staging points in the US.

It seems to me that we're in danger of failing to notice how complicated this is. All those colours, 3 different models, 4 different drive sizes, additional extras and options - they obviously have to estimate the sales performance of the various models and BTO options, and try and work out how many of what needs to be where, but they are also a retailer, and that means their stores need to be stocked to some degree.

What it comes down to is that there are simply not going to be enough of every model to distribute them in time, plus enough again to pile them up in retail stores. It isn't possible to build that many in advance of release, and them not already be moving to manufacture the replacement model.

Unfortunately, it means that some lose out. And even worse, it could be a matter of a few seconds in the pre-order queue between whether you get yours on the day or have to wait a week or more for the next production batch.

In your situation, if I had an Apple store anywhere near me, I'd be there in the morning to see what stock they have, and if they have one of what I want, I'd buy it, and return the one that was pre-ordered for a refund when it was delivered.
 

galax83061

macrumors member
Jun 20, 2010
57
28
At least all of you did not order from Best Buy on the Pre-Order day expecting launch day delivery. Mine says it will start shipping next Wednesday. I wish I would have knows this was going to be the case. I have ordered other things from Best Buy and got them on launch day. :(
 
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4sallypat

macrumors 601
Sep 16, 2016
4,034
3,782
So Calif
They do have pre-order production under way for just about every product, and it can be seen from the fact that not only are some orders being fulfilled right now from China, but others coming from staging points in the US.

It seems to me that we're in danger of failing to notice how complicated this is. All those colours, 3 different models, 4 different drive sizes, additional extras and options - they obviously have to estimate the sales performance of the various models and BTO options, and try and work out how many of what needs to be where, but they are also a retailer, and that means their stores need to be stocked to some degree.

What it comes down to is that there are simply not going to be enough of every model to distribute them in time, plus enough again to pile them up in retail stores. It isn't possible to build that many in advance of release, and them not already be moving to manufacture the replacement model.

Unfortunately, it means that some lose out. And even worse, it could be a matter of a few seconds in the pre-order queue between whether you get yours on the day or have to wait a week or more for the next production batch.

In your situation, if I had an Apple store anywhere near me, I'd be there in the morning to see what stock they have, and if they have one of what I want, I'd buy it, and return the one that was pre-ordered for a refund when it was delivered.
^^ 100% correct.

I was a "victim" of the iPhone 12 pre-order and failed to receive it on launch day due to the super popular blue color.

Mine was pushed back 2 weeks after launch so I checked the Apple Store and found a nearby store (I am within driving distance to 6 stores) that had the exact same in stock. Paid for it and picked it up during launch weekend. 2 weeks later after the pre-order arrived, I returned it.

Then again, the next pre-order was the M1 Mini and it was sent from Apple's local warehouse 40 miles away. Showed up on launch day.

You never know...
 
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QuiteGrumpy

macrumors member
Jun 20, 2016
86
100
South England
I really didn't expect to see my iMac on launch day given the inital estimates and how long it took to process, so I am super excited about getting it tomorrow. Actually, I'm more excited about this Apple product than any I've bought for ages - And I WAS excited about all the others, but the iMac has always been my favourite Apple device - the 2007 iMac was my first ever Apple product ? - I think I was first won over by the 'get a mac' adverts! (and now Justin Long's gone to the other side!)
 
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artfossil

macrumors 68000
Oct 5, 2015
1,785
2,059
Florida
Hooray - Text from DPD to say iMac will be delivered tomorrow! Quite excited. Won’t sleep tonight, it’s like Christmas.

I really didn't expect to see my iMac on launch day given the inital estimates and how long it took to process, so I am super excited about getting it tomorrow. Actually, I'm more excited about this Apple product than any I've bought for ages - And I WAS excited about all the others, but the iMac has always been my favourite Apple device - the 2007 iMac was my first ever Apple product ? - I think I was first won over by the 'get a mac' adverts! (and now Justin Long's gone to the other side!)
I'm so excited for all of you who have ordered new iMacs! (Living vicariously). It's such a joyful product! I hope that all of you are thrilled with how it looks and performs in real life. Please post photos! There's nothing like seeing it in actual use.
 

4sallypat

macrumors 601
Sep 16, 2016
4,034
3,782
So Calif
same! and got my text message saying to expect my package tomorrow.
Yup, got an email confirming tomorrow is the day!
Screen Shot 2021-05-20 at 11.57.57 AM.png
 

obamtl

macrumors 6502a
May 24, 2010
572
914
Order got screwed up. :(

I’d been split between 8GB and 16GB for a while, because I’d observed memory pressures on the 8GB MBP when you use G-Suite web apps in multiple tabs on Safari for an extended period (which is pretty much a normal work day when your business runs on G-Suite).

So I called Apple to ask if changing my order (May 28th delivery) will send me to the back of the queue. The agent said no, but that my order was about to be built, so it may be too late to change it. She said she’d send a message to a back office function and they might be able to change it, and that if they do, I’ll notice a change in my order at dispatch. I asked if there was a risk of me being pushed to the back of the queue, and she said no, that if they can’t change it, I’ll just end up getting an 8GB iMac.

About an hour later, I saw that my order had changed. The one I made had been cancelled and replaced with a new order that was 16GB. To my horror though, the shipping date was now July 1st. I called Apple back, and they apologised and said there was nothing I could do except wait, or try my luck in store tomorrow morning.

I’m hoping that maybe what I was promised still holds true, and that my iMac still arrives next week instead of July. What’s giving me hope is that the status bar appears to be slightly progressed. Fingers crossed!
 

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jahin17

macrumors 6502a
Aug 3, 2016
819
721
London
Order got screwed up. :(

I’d been split between 8GB and 16GB for a while, because I’d observed memory pressures on the 8GB MBP when you use G-Suite web apps in multiple tabs on Safari for an extended period (which is pretty much a normal work day when your business runs on G-Suite).

So I called Apple to ask if changing my order (May 28th delivery) will send me to the back of the queue. The agent said no, but that my order was about to be built, so it may be too late to change it. She said she’d send a message to a back office function and they might be able to change it, and that if they do, I’ll notice a change in my order at dispatch. I asked if there was a risk of me being pushed to the back of the queue, and she said no, that if they can’t change it, I’ll just end up getting an 8GB iMac.

About an hour later, I saw that my order had changed. The one I made had been cancelled and replaced with a new order that was 16GB. To my horror though, the shipping date was now July 1st. I called Apple back, and they apologised and said there was nothing I could do except wait, or try my luck in store tomorrow morning.

I’m hoping that maybe what I was promised still holds true, and that my iMac still arrives next week instead of July. What’s giving me hope is that the status bar appears to be slightly progressed. Fingers crossed!
I had the EXACT issue. I spoke to an agent regarding the numerical keyboard and was assured three times that it would not delay my delivery times. I confirmed it quite a few times and she insisted it wouldn’t change. An hour later, I see it’s been cancelled and that she’s done a new order for me. And to think it was because of a bloody keyboard and it was the 16gb version too.

Luckily I had the 8gb base model on order as well and that’s arriving tomorrow. Got my 16gb coming June 22nd but not sure whether I should cancel or not. And it’s coming with the trackpad which I wanted.
 
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obamtl

macrumors 6502a
May 24, 2010
572
914
I had the EXACT issue. I spoke to an agent regarding the numerical keyboard and was assured three times that it would not delay my delivery times. I confirmed it quite a few times and she insisted it wouldn’t change. An hour later, I see it’s been cancelled and that she’s done a new order for me. And to think it was because of a bloody keyboard and it was the 16gb version too.

Luckily I had the 8gb base model on order as well and that’s arriving tomorrow. Got my 16gb coming June 22nd but not sure whether I should cancel or not. And it’s coming with the trackpad which I wanted.
Sorry you went through that too. Was the shipping date for the changed order supposed to be tomorrow as well?
 

jahin17

macrumors 6502a
Aug 3, 2016
819
721
London
Sorry you went through that too. Was the shipping date for the changed order supposed to be tomorrow as well?
Nope, May 27th to 3rd June which was acceptable. Once it got cancelled, re ordered it with 15-22nd June date. So I’m hoping it might come earlier.
 

FitchvV

macrumors newbie
Apr 30, 2021
24
45
11pm now and no tracking after moving to preparing for shipment this afternoon, giving up hope it will arrive tomorrow but hopefully soon (Netherlands). Can’t wait for everyone’s pictures!
 
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heeloliver

macrumors 6502a
Sep 6, 2014
639
423
Mine has also departed Memphis. Seems like most FedEx US iMacs will be leaving during these afternoon departures. I am curious if any Australians/New Zealanders are expecting a package in the next few hours, or perhaps their Apple Stores have display units and are open.
 

KAF

macrumors member
Oct 16, 2020
46
63
Finally departed Memphis, on its way to NY I would assume. Here we go!
 

Mr. Y

macrumors 6502
Oct 12, 2011
489
555
I have to say, I'm really tempted to get one. At the moment I'm using an M1 Air at my desk hooked up to a 27" LG screen, but I have a Caldigit dock and a webcam propped on top. One of these would be a nice all-in-one (tidy) solution for general productivity use.
Same reason I got one, though my MacBook Air isn’t an M1. Got tired of staring at a small screen for hours as compared to the large screen, had a separate keyboard and mouse, and with hubs and dongles all over my desk.
 
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