I don't have anything titled that under "Shipment Facts". Still showing as delivery today by noon Calif. time.
EDIT:
Also, mine has been sitting there for 6 days now and plenty of time to get embargo paperwork through I would think.
@nd EDIT:
Oh I found it. Mine is not blank. It looks fine and everything looks like it's passed ok.
Mine is empty, like this:
Anyways, just hung up with Apple with very little to no result.
First thing I did was ask for a supervisor on the assumption that the first line representative wouldn't be able to influence anything meaningful on the logistics side, once explained she agreed and was trying to transfer me to a supervisor.
Together we waited for about 30 minutes before one became available.
The supervisor was very unhappy to hear FedEx relayed this information to me to say the least. Apparently it goes against their contract with FedEx to relay this kind of information to customers, I told her to take it up with FedEx as I'm not a party to their contract.
On the whole she was unwilling to even entertain trying to resolve or inquire on the situation because we're still in the initial indicated delivery window that was on the order confirmation (May 21 - May 27), so she didn't consider it a promise broken and a problem worth looking into, and made it sound like I was in the wrong to even have the expectation that it would be delivered today.
I explained to her that while the initial expectation was set between May 21 - May 27, Apple has set a new expectation by stating it would be delivered today, and that FedEx strengthened that expectation by stating it would be delivered by noon today.
That Apple now chooses (during the call the date on the order status page, but not FedEx, changed to Monday) to change that, is their prerogative, same for their policy of what they do or don't consider an issue, but that doesn't change my expectation as a customer, given that they've set up the expectation for delivery today.
And I told her, that in that light I'd appreciate a pro-active approach instead of a reactive approach to ensure that delivery happens in an expeditious fashion.
There was a lot of bickering, she blamed FedEx for giving me information, went on about their agreement with FedEx, tried to BS me saying that my situation is unique, blamed FedEx more when I told here that there are more people here on MacRumors, etc. etc.
At one point I felt she was really BS-ing, saying that she could see messages between Apple's logistical department and the FedEx department that manages Apple's shipments and that there was no mention of any issue at all, which to me seemed unlikely based on my knowledge of how corporation generally manage access (also we're talking about Apple here, who takes it up a notch). That said, I didn't try to refute that because obviously I have no way knowing.
Instead I focused on trying to get her in a pro-active mood. And after a lot of back and forth I got her to agree to use her internal messaging option to reach out to FedEx to see if things can be resolved as quickly as possible.
Once I got that, I tried to move her to tell FedEx to lift the weekday delivery restriction. A whole new line of bickering started, that basically boiled down to it being tied to the contract Apple has with FedEx etc. etc.
I told her that the restriction was Apple imposed, or rather, Apple saving on shipping cost and that as such I can understand that it is part of the agreement between Apple and Fedex, but that I'd at least appreciate it if she'd tried to get that restriction lifted so that it perhaps, once the paperwork is in order, could be delivered this weekend for expedience sake.
Long story short, she told me she'd reach out to FedEx and would both try to resolve any issues that might be there and ask for it to be delivered in the weekend if possible, with no guarantees or even that FedEx would reply.
In the end that's honestly the best I expected to be able to get before I called so I left it at that, even though I still don't have anything concrete other than them only be willing to put all of their efforts into it once we're past May 27th.
