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DotCom2

macrumors 603
Feb 22, 2009
6,322
5,634
Mine is empty, like this:

View attachment 1778521


Anyways, just hung up with Apple with very little to no result.
First thing I did was ask for a supervisor on the assumption that the first line representative wouldn't be able to influence anything meaningful on the logistics side, once explained she agreed and was trying to transfer me to a supervisor.
Together we waited for about 30 minutes before one became available.

The supervisor was very unhappy to hear FedEx relayed this information to me to say the least. Apparently it goes against their contract with FedEx to relay this kind of information to customers, I told her to take it up with FedEx as I'm not a party to their contract.

On the whole she was unwilling to even entertain trying to resolve or inquire on the situation because we're still in the initial indicated delivery window that was on the order confirmation (May 21 - May 27), so she didn't consider it a promise broken and a problem worth looking into, and made it sound like I was in the wrong to even have the expectation that it would be delivered today.

I explained to her that while the initial expectation was set between May 21 - May 27, Apple has set a new expectation by stating it would be delivered today, and that FedEx strengthened that expectation by stating it would be delivered by noon today.
That Apple now chooses (during the call the date on the order status page, but not FedEx, changed to Monday) to change that, is their prerogative, same for their policy of what they do or don't consider an issue, but that doesn't change my expectation as a customer, given that they've set up the expectation for delivery today.
And I told her, that in that light I'd appreciate a pro-active approach instead of a reactive approach to ensure that delivery happens in an expeditious fashion.

There was a lot of bickering, she blamed FedEx for giving me information, went on about their agreement with FedEx, tried to BS me saying that my situation is unique, blamed FedEx more when I told here that there are more people here on MacRumors, etc. etc.

At one point I felt she was really BS-ing, saying that she could see messages between Apple's logistical department and the FedEx department that manages Apple's shipments and that there was no mention of any issue at all, which to me seemed unlikely based on my knowledge of how corporation generally manage access (also we're talking about Apple here, who takes it up a notch). That said, I didn't try to refute that because obviously I have no way knowing.

Instead I focused on trying to get her in a pro-active mood. And after a lot of back and forth I got her to agree to use her internal messaging option to reach out to FedEx to see if things can be resolved as quickly as possible.

Once I got that, I tried to move her to tell FedEx to lift the weekday delivery restriction. A whole new line of bickering started, that basically boiled down to it being tied to the contract Apple has with FedEx etc. etc.
I told her that the restriction was Apple imposed, or rather, Apple saving on shipping cost and that as such I can understand that it is part of the agreement between Apple and Fedex, but that I'd at least appreciate it if she'd tried to get that restriction lifted so that it perhaps, once the paperwork is in order, could be delivered this weekend for expedience sake.

Long story short, she told me she'd reach out to FedEx and would both try to resolve any issues that might be there and ask for it to be delivered in the weekend if possible, with no guarantees or even that FedEx would reply.

In the end that's honestly the best I expected to be able to get before I called so I left it at that, even though I still don't have anything concrete other than them only be willing to put all of their efforts into it once we're past May 27th.
OH MY GOSH! Thanks so much for doing that! Sorry you had to go through all that. Not exactly the language I would expect from Apple. Rather sad really. But again, THANKS! We will eventually get ours though so let's be okay with that? (yeah right LOL!)
 
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poseidondev

macrumors regular
Mar 9, 2015
144
351
OH MY GOSH! Thanks so much for doing that! Sorry you had to go through all that. Not exactly the language I would expect from Apple. Rather sad really. But again, THANKS! We will eventually get ours though so let's be okay with that? (yeah right LOL!)
In the end it just a device, so it’s not the end of the world.

I’m just allergic to attempts at justifying things that go wrong with flawed logic (i.e. it’s not a problem because we initially said May 27th) and the lack of pro-active attitudes (not just at Apple btw).

Other than that, I was mainly annoyed by her being more concerned about FedEx giving me this information, to the point that she started quizzing me on how I came about the information and me having to retrace my steps on how I was able to speak to the person giving me the information, than her being concerned about my individual issue that I called about.
 

za9ra22

macrumors 65816
Sep 25, 2003
1,441
1,931
Sounds like Biden's administration may have put some pressure on China due to humanitarian issues - this explains a bit about the tensions between countries - especially intellectual rights, technology, military:

https://www.china-briefing.com/news/us-china-relations-in-the-biden-era-a-timeline/

https://www.voanews.com/usa/biden-busy-international-front-managing-vast-net-sanctions

I'm sorry, but exactly who would be blocking deliveries to customers? Biden? China?

The 'embargo' being discussed here is almost certainly an error, and probably relates to the embargo imposed by Apple on deliveries being made before today. My guess is that FedEx and UPS will generally have got everything pretty much right, but that in their staging of product for delivery, some have ended up in the wrong place, not correctly positioned for delivery today, or not flagged as embargo lifted and moved to 'ready for delivery' status in the correct place.

That doesn't help those who are affected, and that sucks badly because it's likely a combination of Apple's rather unnecessary supply management - in my view rather better to have a handful of people get their purchase a day early, than a few days late - and the shipping companies having to deal with a huge volume of packages and a very narrow window for staging and release. Two sets of tensions which will always tend to leave room for some errors.

Of course, I might be wrong, and perhaps there are geopolitical tensions which are suddenly impacting a pallet of iMacs, but I rather think it more likely to be bad luck, poor judgement or incompetence, because that's rather more probable - in my opinion.
 

imdog

macrumors 6502
Jun 20, 2017
353
793
Disneyland
So I got an email from UPS yesterday saying I have my delivery coming tomorrow (today) and Apple's website says it's arriving today. But now when I check the tracking on UPS it says this:
aPBIkNg.png

uR2Oxhq.png

lPahG3r.png


Does anybody else have this or know what it means?
 
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DotCom2

macrumors 603
Feb 22, 2009
6,322
5,634
In the end it just a device, so it’s not the end of the world.

I’m just allergic to attempts at justifying things that go wrong with flawed logic (i.e. it’s not a problem because we initially said May 27th) and the lack of pro-active attitudes (not just at Apple btw).

Other than that, I was mainly annoyed by her being more concerned about FedEx giving me this information, to the point that she started quizzing me on how I came about the information and me having to retrace my steps on how I was able to speak to the person giving me the information, than her being concerned about my individual issue that I called about.
Doesn't sound like this person is in the work field she should be in.
 

cookiemonster89

macrumors regular
Dec 13, 2012
166
190
My blue one is still being manufactured in China :-(

The best thing is, the store next to my parents (3 hours drive one way) would have it in stock. Come on Apple, no one goes in the stores here in Germany why not use this stock for the preorder people?
 

pinknikkij

macrumors member
May 17, 2021
35
63
Checked and saw 8 configs available in store but no 16gb ones near me in Florida. Maybe I should’ve checked earlier but my package just cleared customs in Tennessee but still shows delivery Wednesday. Agent at fedex I spoke to says it’s part of a huge shipment that gets broken up at main hub and best case I may get it Monday. Worst case Wednesday.
 
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KAF

macrumors member
Oct 16, 2020
46
63
Those who had FedEx, was it the express truck? Had truck stop by earlier but nothing for me sadly. Hopefully its on another truck and he didn't miss it.
 

JuicelessMango

macrumors regular
Nov 11, 2018
171
377
Those who had FedEx, was it the express truck? Had truck stop by earlier but nothing for me sadly. Hopefully its on another truck and he didn't miss it.

Mine was just the regular FedEx truck. They left it at my side door, I caught him as he was walking back to his truck. no signature or anything required which I thought was weird for such an expensive item.
 

KAF

macrumors member
Oct 16, 2020
46
63
Mine was an express truck, but they just left it at the door. I didn't have to sign or anything.

Mine was just the regular FedEx truck. They left it at my side door, I caught him as he was walking back to his truck. no signature or anything required which I thought was weird for such an expensive item.

Thanks both of you! Yeah mine says no signature so I'm guessing he would've left it if he had it. I'll continue to keep a look out, hopefully I'm not in a meeting when they come haha.
 

Jax44

Contributor
Jul 24, 2010
736
862
Carmel, California
I'm sorry, but exactly who would be blocking deliveries to customers? Biden? China?

The 'embargo' being discussed here is almost certainly an error, and probably relates to the embargo imposed by Apple on deliveries being made before today. My guess is that FedEx and UPS will generally have got everything pretty much right, but that in their staging of product for delivery, some have ended up in the wrong place, not correctly positioned for delivery today, or not flagged as embargo lifted and moved to 'ready for delivery' status in the correct place.

That doesn't help those who are affected, and that sucks badly because it's likely a combination of Apple's rather unnecessary supply management - in my view rather better to have a handful of people get their purchase a day early, than a few days late - and the shipping companies having to deal with a huge volume of packages and a very narrow window for staging and release. Two sets of tensions which will always tend to leave room for some errors.

Of course, I might be wrong, and perhaps there are geopolitical tensions which are suddenly impacting a pallet of iMacs, but I rather think it more likely to be bad luck, poor judgement or incompetence, because that's rather more probable - in my opinion.
This is definitely an embargo imposed by Apple, not the Biden administration. But as poisondondev said, we had expected delivery today based on the FedEx tracking. I know the initial order says 5/21-5/27, but once mine got to the FedEf facility in Memphis it was set for 5/21 by noon delivery. We usually have someone home all the time, but my wife's father passed away last week and she is out of town. I am a general contractor and don't work from home so I arranged for today off to receive delivery. Now I have to take Monday off and hope the same thing doesn't happen again.
 
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squidkitten

macrumors 6502
Mar 10, 2012
327
35
Omaha
Got my hopes up that my iMac (set to deliver today by 7:00pm) would arrive at 10:30am along with my new Siri Remote! Both were loaded on a truck this morning with the same time stamp, wishful thinking had me wondering if they’d save a trip and deliver both at the same time, but it wasn’t meant to be. ? The remote is very nice at least haha. Sad my iMac didn’t arrive before I had to leave for work, fingers crossed my housemate doesn’t miss the delivery!
 
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DotCom2

macrumors 603
Feb 22, 2009
6,322
5,634
This is definitely an embargo imposed by Apple, not the Biden administration. But as poisondondev said, we had expected delivery today based on the FedEx tracking. I know the initial order says 5/21-5/27, but once mine got to the FedEf facility in Memphis it was set for 5/21 by noon delivery. We usually have someone home all the time, but my wife's father passed away last week and she is out of town. I am a general contractor and don't work from home so I arranged for today off to receive delivery. Now I have to take Monday off and hope the same thing doesn't happen again.
EXACTLY! Mine has been sitting in Memphis since Saturday and being scanned daily with the same expected delivery day of today. If there were an issue, why did it occur at the last moment? I'm not entirely sure it's just Apple's doing but FedEx might have screwed up not getting certain pallets cleared or something akin to that?
 

za9ra22

macrumors 65816
Sep 25, 2003
1,441
1,931
This is definitely an embargo imposed by Apple, not the Biden administration. But as poisondondev said, we had expected delivery today based on the FedEx tracking. I know the initial order says 5/21-5/27, but once mine got to the FedEf facility in Memphis it was set for 5/21 by noon delivery. We usually have someone home all the time, but my wife's father passed away last week and she is out of town. I am a general contractor and don't work from home so I arranged for today off to receive delivery. Now I have to take Monday off and hope the same thing doesn't happen again.

I certainly understand the frustration, and the impact a delay of this sort has on practical details. And again, it is only a guess, but it looks to me as if FedEx (in your case) almost certainly staged your iMac in the right place according to their standing arrangements, but either didn't get the embargo release for it from Apple, or got it and mishandled it.

It reflects really badly, I think, on the carefully crafted 'experience' Apple intend, and which personally I think is a bit childish (on their part).

But regardless, even if I am right in guessing the circumstance, it doesn't help your frustration, and that of others in the same situation.
EXACTLY! Mine has been sitting in Memphis since Saturday and being scanned daily with the same expected delivery day of today. If there were an issue, why did it occur at the last moment? I'm not entirely sure it's just Apple's doing but FedEx might have screwed up not getting certain pallets cleared or something akin to that?
Again, my guess, but until this morning the embargo was in place, so the scan was simply the routine. The reason the problem happened at the last minute is because it was at the last minute the embargo should have lifted, but for whatever reason, didn't.

I'm pretty sure it isn't going to be a customs clearance thing.
 
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