Iām glad youāve never had a problem. I had a coworker who ordered it from AT&T. The phone got to Louisville and stopped moving. Friday cameā¦ still no update. He called AT&T, and not surprisingly for launch day, after like 3 hours on hold, hung up. Called back the next morning as soon as they opened, and still sat on hold to two hours, just to be told that it is out of their hands and they have to wait for UPS. By Monday, still no movement so he called up again to get nowhere again. Called again to try and get to another rep, and was told that the only thing they could do was to place a new order (with a six week lead time), and that he could return it when it came (as if it was ever going to come). He ended up deciding to cancel the whole order and going the in store Apple route. But AT&T wouldnāt refund unless he returned the original phone, which he obviously never was going to get, or until 14 business days of it not arriving.
Iām glad AT&T has worked out for you and hope you never have to call them during the week following iPhone launch.