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3.1 leading to unresponsive device
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Unfortunately I had this issue in all of the 3.1 Betas. The issue was even reported in the iPhone developer forums. I can't believe this is happening. I have 3.1 release version and I still have the problem.
It seems to happen more frequently in certain locations. Especially when leaving work, I have 3G on my floor but as I descend the stairs, I lose 3G and the iPhone reverts to Edge. Also seems really flakey when using my in-ear headphones.
I've raised a bug with Apple and they've asked me to provide the following:
1. Download and install iPCU from http://www.apple.com/support/iphone/enterprise/
2. Launch iPCU, then connect device with USB cable
3. Click the Console tab in iPCU
4. Reproduce the problem
5. Click the Save as button to save the log to a text file.
6. Attach the text file to the bug report
Step #4 is the pain since it's extremely difficult to reproduce. If anyone can reproduce, then I'd *strongly* suggest following those steps and raising a bug.
It seems to happen more frequently in certain locations. Especially when leaving work, I have 3G on my floor but as I descend the stairs, I lose 3G and the iPhone reverts to Edge. Also seems really flakey when using my in-ear headphones.
I've raised a bug with Apple and they've asked me to provide the following:
1. Download and install iPCU from http://www.apple.com/support/iphone/enterprise/
2. Launch iPCU, then connect device with USB cable
3. Click the Console tab in iPCU
4. Reproduce the problem
5. Click the Save as button to save the log to a text file.
6. Attach the text file to the bug report
Step #4 is the pain since it's extremely difficult to reproduce. If anyone can reproduce, then I'd *strongly* suggest following those steps and raising a bug.
Applecare have just advised me to set up a user account on my macbook, and format the iPhone on a blank iTunes account and then after a while put some music on it and see if it does it again.
I am currently putting all my music back onto my old ipod so i don't kill anyone at work tomorrow!
I am currently putting all my music back onto my old ipod so i don't kill anyone at work tomorrow!
Just got off the phone with apple and one of the nicest employees ive ever takled to. I explained the situation and they said they were aware of it but didnt know what was wrong yet. My warranty was out and she was nice enough to extend it and send me a brand new no refurbished phone.
Humm - wish I had got that person! My fella was lovely but didn't offer me a replacement, though he did say the fact that I have logged it with them it should mean that I will be OK if I can't make it to a store before my warranty runs out at the end of the month.
I wish they would put an apple shop in Newcastle/York/Leeds as it is a long drive to Sheffield or Manchester for a replacement.
I called in too. I have a 16GB 3g from launch day. No applecare, so it's out of warranty. They replaced the screen on it once but I think the guts are still original.
The first person I spoke with wasn't really aware of the issue and said there would be a $199 replacement charge for out of warranty replacement. In so many words I said I didn't appreciate that since it seemed to be a direct result of the 3.1 update, and that I'd like to downgrade to 3.0. For $199 I'll keep my narcoleptic phone until my AT&T upgrade date in 3 months. He escalated the issue "upstairs" and I spoke with someone else.
The second guy put me on hold to do some research. He said that apple was aware of the issue insomuch that it was "emerging" and that they were doing a "capture" on it (explained that apple wants to get a hold of the phones that are having the problem and examine them, sounds like a recall if you ask me). He set me up w/ a genius bar appt to get my phone replaced on wednesday, and I need to provide some logs from iTunes when I get back to my home computer.
So it looks like they'll replace it, hopefully at no charge.
The first person I spoke with wasn't really aware of the issue and said there would be a $199 replacement charge for out of warranty replacement. In so many words I said I didn't appreciate that since it seemed to be a direct result of the 3.1 update, and that I'd like to downgrade to 3.0. For $199 I'll keep my narcoleptic phone until my AT&T upgrade date in 3 months. He escalated the issue "upstairs" and I spoke with someone else.
The second guy put me on hold to do some research. He said that apple was aware of the issue insomuch that it was "emerging" and that they were doing a "capture" on it (explained that apple wants to get a hold of the phones that are having the problem and examine them, sounds like a recall if you ask me). He set me up w/ a genius bar appt to get my phone replaced on wednesday, and I need to provide some logs from iTunes when I get back to my home computer.
So it looks like they'll replace it, hopefully at no charge.
Can anyone who is having these issues and using Google Sync (enabled inside of the iPhone) using the Google sync settings for Exchange to sync their contacts) can you disable that and go into iTunes, go into the info tab for your iPhone and in contacts select Google Contacts. This will bring up a window to log into your Google Account. Once you do that then sync your iPhone and then over the next 24-48 hours report if you have had the issue again.
I did this with the new phone the Genius Bar gave me and Im starting to think that the Google Sync (w/exchange) is a possible catalyst for some of us. Not the main cause or even exchange being the main cause for that matter. But I believe it is a factor in the issue.
Thats how Im set up since I got the new iPhone and no issues. This might help us (and Apple) narrow down the issue.
I did this with the new phone the Genius Bar gave me and Im starting to think that the Google Sync (w/exchange) is a possible catalyst for some of us. Not the main cause or even exchange being the main cause for that matter. But I believe it is a factor in the issue.
Thats how Im set up since I got the new iPhone and no issues. This might help us (and Apple) narrow down the issue.
Ugg, one more lockup this afternoon. That's three so far -- one last Friday and two today.
My phone sat all day at work plugged into my MBP's USB bus. I unplug, pack up my stuff and head out to the parking lot. Along the way I launch BeejiveIM to give my peeps at home a heads-up that I'm on my way. I leave BeejiveIM running and hit the Sleep button. A few minutes later I go to wake the phone up again to send another message and... nope. Unresponsive. Like the previous experience this morning I just let the phone sit and simmer for a few minutes, after which it became responsive again and woke up when I hit the Home button.
I really think these things have a sleeping disorder with 3.1. I haven't visited the Genius bar yet. Planning to do so at the end of the week if it's all still a problem by then.
My phone sat all day at work plugged into my MBP's USB bus. I unplug, pack up my stuff and head out to the parking lot. Along the way I launch BeejiveIM to give my peeps at home a heads-up that I'm on my way. I leave BeejiveIM running and hit the Sleep button. A few minutes later I go to wake the phone up again to send another message and... nope. Unresponsive. Like the previous experience this morning I just let the phone sit and simmer for a few minutes, after which it became responsive again and woke up when I hit the Home button.
I really think these things have a sleeping disorder with 3.1. I haven't visited the Genius bar yet. Planning to do so at the end of the week if it's all still a problem by then.
Ok, I'm still having this issue with my 3G.
No push, no mobileme, etc. Just a plain ol' 3G.
I was using it, pushed the off button to just turn off the screen (not power off). Then within 45 seconds tried to hit the home button to wake it up. Nothing, nadda, zip, zilch.
Dang it I thought...
So I left it that way. I didn't reboot it.
After about 10 minutes ( I didn't time it ), it came back on all by itself. I had zero bars for about 30 seconds and then it found a signal.
Please someone else, try this as well. When you find your 3G unresponsive do NOT reboot it. Just set it down and watch it for a bit. See if yours comes up too.
No push, no mobileme, etc. Just a plain ol' 3G.
I was using it, pushed the off button to just turn off the screen (not power off). Then within 45 seconds tried to hit the home button to wake it up. Nothing, nadda, zip, zilch.
Dang it I thought...
So I left it that way. I didn't reboot it.
After about 10 minutes ( I didn't time it ), it came back on all by itself. I had zero bars for about 30 seconds and then it found a signal.
Please someone else, try this as well. When you find your 3G unresponsive do NOT reboot it. Just set it down and watch it for a bit. See if yours comes up too.
I did not reboot/intervene on either of the times my phone has locked up. It came back to life after 2 minutes or so each time (not 10 minutes like you experienced).
I just updated to OS 3.1 about 4 hours ago, and since then my iPhone 3G has been unresponsive about 5 times. It just stays completely black after being on standby, and the only way to correct it is to perform a hard reset on the device. However, sometimes it comes off of standby normally. The unresponsiveness seems to be a totally random occurrence.
I called Apple a few minutes ago and the tech support guy instructed me to restore my phone via iTunes as a new device (i.e., NOT from backup) because there may be a "bad file" on the phone. I HIGHLY doubt that this is the issue, especially since those who have tried performing a restore continue to experience an unresponsive phone. He did not seem to be aware of the widespread nature of this problem.
I JUST got this phone last Tuesday (had it replaced at the Genius Bar due to cracks on the back plastic). It came with OS 3.0.1 installed on it. Not sure what to do at this point!
I called Apple a few minutes ago and the tech support guy instructed me to restore my phone via iTunes as a new device (i.e., NOT from backup) because there may be a "bad file" on the phone. I HIGHLY doubt that this is the issue, especially since those who have tried performing a restore continue to experience an unresponsive phone. He did not seem to be aware of the widespread nature of this problem.
I JUST got this phone last Tuesday (had it replaced at the Genius Bar due to cracks on the back plastic). It came with OS 3.0.1 installed on it. Not sure what to do at this point!
Ok. Just happened to me for the third time today. I let it sit and it came bakc on after nine minutes. When it comes back it's like it's like it's resetting itself as it has to find the signal again and reconnect to the wifi.
But now knowing it will lock up and then reset itself there's no way to tell how many times it's really happening. We only know the times when we see it.
But now knowing it will lock up and then reset itself there's no way to tell how many times it's really happening. We only know the times when we see it.
Excellent point. I mentioned this theory to a coworker today. I have no idea if it's locking up when I'm not using it or not. I don't doubt the possibility at all.
i called them. waited 45 min to get to a specialist. they never came on.
The 1st level tech came back on and said she spoke with the specialist and they told her it MUST be a hardware issue. That it was just a coincidence that i upgraded to 3.1 when the problem occurred. they want me to spend $200 to fix it (3g phone here, warranty expired 50 days ago too).... super lame.
i'm very upset with that response since it doesn't sound like the specialist is even aware of the complaints. and i'm upset they didn't EVEN talk to me.I've had this since the betas too. It got a lot better after the 3.1 release update, but I had it happen for the first time today after the 3.1 upgrade.
iPhone 3G in an ICU state? Jeez, what next, Apple?
I got my iPhone 3G exchanged today. After the 3.1 update, for those just joining us, my visual voice mail went kaput. Apple could not do anything, AT&T could not either. There were some other creepy things going on with the phone after update as well, some of which are similar to the issues in this thread.
I took it into the store and it was exchanged in less than 10 minutes.
When I got home (after the 1 hour drive back from the nearest Apple retailer), I synced the phone. My computer proceeded to tell me:
"iPhone 3.1 update available now. Would you like to upgrade?"
I disrespectfully declined.
I got my iPhone 3G exchanged today. After the 3.1 update, for those just joining us, my visual voice mail went kaput. Apple could not do anything, AT&T could not either. There were some other creepy things going on with the phone after update as well, some of which are similar to the issues in this thread.
I took it into the store and it was exchanged in less than 10 minutes.
When I got home (after the 1 hour drive back from the nearest Apple retailer), I synced the phone. My computer proceeded to tell me:
"iPhone 3.1 update available now. Would you like to upgrade?"
I disrespectfully declined.
I gave up a while ago and set my phone to wipe itself. Just enough time of this to erase the allocation tables and then hard reseted into DFU mode and restored as new.
While my phone has not (at least not caught) locked up yet I've had other strange new wonderful weirdness. My phone decided
to appear to try to give me a seizure when I was insertings where it would rapidly flash between settings (exhange to be exact) and the apple boot logo with a progress bar. So far this has only happened once.
While my phone has not (at least not caught) locked up yet I've had other strange new wonderful weirdness. My phone decided
to appear to try to give me a seizure when I was insertings where it would rapidly flash between settings (exhange to be exact) and the apple boot logo with a progress bar. So far this has only happened once.
so im getting a replacement in the mail tomorrow... if it doesnt already come with 3.1 installed do yall think i should wait or install it? has anyone got a replacement and not had the same troubles with 3.1?
Who do you need to sleep with to have a phone sent out? Both people I have spoken to have just told me to restore as a new phone/from a blank user account.
My warrenty runs out in 9 days and i am not going to let them get out of breaking my phone (if this is the case) and then making me pay for a replacement!
My warrenty runs out in 9 days and i am not going to let them get out of breaking my phone (if this is the case) and then making me pay for a replacement!
Are you close to a Apple Store? If so I would recommend setting up an appointment with a Genius and explaining everything you have done to fix the issue. They are always nice to me and try to make me happy.
Still no issues with the new iPhone 3G running OS 3.1
I will try it tonight when I get home.
I did notice that after the 3.1 update, my contact list was empty until I actually went into VIEW my contact list, at which point the sync was completed and my gmail contacts were automatically reloaded into the iPhone.