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Carrier 7/7+ O2 UK Pre-order thread

OK, how does this work..... I ordered a Silver Plus 256GB at 08:30 on 09/09 for In Store collection, and I've not heard a thing. My brother ordered the exact same device at 17:30 on 09/09 and he's had a text in the last 2 hours to say his will be delivered by UK Mail tomorrow!! WTF?? How is that possibly OK??
 
MrGimper said:
OK, how does this work..... I ordered a Silver Plus 256GB at 08:30 on 09/09 for In Store collection, and I've not heard a thing. My brother ordered the exact same device at 17:30 on 09/09 and he's had a text in the last 2 hours to say his will be delivered by UK Mail tomorrow!! WTF?? How is that possibly OK??
Click to expand...

Someone earlier said they ordered as late as yesterday and theirs have been dispatched. It's almost like O2 have done them back to front!
 
MrGimper said:
OK, how does this work..... I ordered a Silver Plus 256GB at 08:30 on 09/09 for In Store collection, and I've not heard a thing. My brother ordered the exact same device at 17:30 on 09/09 and he's had a text in the last 2 hours to say his will be delivered by UK Mail tomorrow!! WTF?? How is that possibly OK??
Click to expand...
Just read this on another website, obviously as with anything else take it with a grain of salt:

I just had confirmation re the black on live chat that the delay is only hours

SH: Congratulations,your handsets are waiting for dispatch and you will get them tomorrow
RITESH: 16th Sep is the date
GLENN: Is that both ?
GLENN: But the black one received a text saying delay ??
RITESH: Its for silver and for black,there will be minor delay
GLENN: Id rather been told if it isn't ...... Rather than wait for it and be disappointed
GLENN: So silver will be here but not the black? Even tho we ordered on the 9th for black ?
RITESH: That is not the case
RITESH: Silver as well as black will be there on same day
RITESH: There is minor delay in black
GLENN: Both here tomorrow?
RITESH: Yes that is correct
GLENN: But u said delay on black?
RITESH: I said it was minor delay
RITESH: Its in terms of hours
GLENN: Ok so will be delivered late tomorrow?
RITESH: Yes,that is correct
RITESH: Thanks for your understanding
GLENN: What is the reason for delay?
RITESH: Start getting excited to these
GLENN: Have the black phones just come in slightly later?
GLENN: Will they be delivered together?
RITESH: Silver will be delivered before black
GLENN: Ok which courier is delivering them?
GLENN: Haven't recieved a tracking text
RITESH: Its being delivered by Royal UK mail as well as DPD
RITESH: You will get that late tonight
GLENN: Ok so the black will defiantly be here tomorrow?
RITESH: Its 100% sure
GLENN: Ok ty
RITESH: I wonder why you worry so much
RITESH: Just be relaxed
RITESH: Its all working fine
GLENN: Hmmmm we will see and thank you
RITESH: welcome
 
Mrsemexter said:
Just read this on another website, obviously as with anything else take it with a grain of salt:

I just had confirmation re the black on live chat that the delay is only hours

SH: Congratulations,your handsets are waiting for dispatch and you will get them tomorrow
RITESH: 16th Sep is the date
GLENN: Is that both ?
GLENN: But the black one received a text saying delay ??
RITESH: Its for silver and for black,there will be minor delay
GLENN: Id rather been told if it isn't ...... Rather than wait for it and be disappointed
GLENN: So silver will be here but not the black? Even tho we ordered on the 9th for black ?
RITESH: That is not the case
RITESH: Silver as well as black will be there on same day
RITESH: There is minor delay in black
GLENN: Both here tomorrow?
RITESH: Yes that is correct
GLENN: But u said delay on black?
RITESH: I said it was minor delay
RITESH: Its in terms of hours
GLENN: Ok so will be delivered late tomorrow?
RITESH: Yes,that is correct
RITESH: Thanks for your understanding
GLENN: What is the reason for delay?
RITESH: Start getting excited to these
GLENN: Have the black phones just come in slightly later?
GLENN: Will they be delivered together?
RITESH: Silver will be delivered before black
GLENN: Ok which courier is delivering them?
GLENN: Haven't recieved a tracking text
RITESH: Its being delivered by Royal UK mail as well as DPD
RITESH: You will get that late tonight
GLENN: Ok so the black will defiantly be here tomorrow?
RITESH: Its 100% sure
GLENN: Ok ty
RITESH: I wonder why you worry so much
RITESH: Just be relaxed
RITESH: Its all working fine
GLENN: Hmmmm we will see and thank you
RITESH: welcome
Click to expand...

I'm currently on that other website ;-)
 
Mrsemexter said:
Just read this on another website, obviously as with anything else take it with a grain of salt:

I just had confirmation re the black on live chat that the delay is only hours

SH: Congratulations,your handsets are waiting for dispatch and you will get them tomorrow
RITESH: 16th Sep is the date
GLENN: Is that both ?
GLENN: But the black one received a text saying delay ??
RITESH: Its for silver and for black,there will be minor delay
GLENN: Id rather been told if it isn't ...... Rather than wait for it and be disappointed
GLENN: So silver will be here but not the black? Even tho we ordered on the 9th for black ?
RITESH: That is not the case
RITESH: Silver as well as black will be there on same day
RITESH: There is minor delay in black
GLENN: Both here tomorrow?
RITESH: Yes that is correct
GLENN: But u said delay on black?
RITESH: I said it was minor delay
RITESH: Its in terms of hours
GLENN: Ok so will be delivered late tomorrow?
RITESH: Yes,that is correct
RITESH: Thanks for your understanding
GLENN: What is the reason for delay?
RITESH: Start getting excited to these
GLENN: Have the black phones just come in slightly later?
GLENN: Will they be delivered together?
RITESH: Silver will be delivered before black
GLENN: Ok which courier is delivering them?
GLENN: Haven't recieved a tracking text
RITESH: Its being delivered by Royal UK mail as well as DPD
RITESH: You will get that late tonight
GLENN: Ok so the black will defiantly be here tomorrow?
RITESH: Its 100% sure
GLENN: Ok ty
RITESH: I wonder why you worry so much
RITESH: Just be relaxed
RITESH: Its all working fine
GLENN: Hmmmm we will see and thank you
RITESH: welcome
Click to expand...

I saw that, I think all we can take from that and our other experiences is that O2 live chat don't have a ****in clue what they are talking about!! :mad:
 
O2's website is currently saying they have the standard 7 128GB in rose gold, gold and silver, as well as 256GB in silver, rose gold and black all in stock for delivery tomorrow.

If you can get hold of someone on live chat to cancel your order and place a new one before midnight, you may actually receive it tomorrow.

I know I'm clutching at straws a bit here, but thought I may as well share!
 
jr866gooner said:
What is o2s policy on that? Are you forced to hand over your phone come 12 month upgrade time even though you pay over £69/70??
Click to expand...

I can continue with the monthly payments and once the device plan is paid off and go SIMO.

Or I can trade in my iPhone and settle the device plan and pre-order iPhone 8.

AFAIK it's only EE where you have to give them the handset back.
 
Looking at Twitter (if it's to be believed) there were people unhappy that they couldn't upgrade on their 12 month contracts but some had by yesterday and were expected to have their iPhones delivered today. Could account for why so many preorders have been postponed at the last minute if O2 decided they didn't want to lose the yearly upgrades
 
IMG_1691.JPG
Well kudos to o2/UK Mail.

Had a text this morning at work saying to expect delivery between 07:37am and 09:37am.

Just arrived home and it's been delivered at 07:13!
 
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Mrsemexter said:
Just read this on another website, obviously as with anything else take it with a grain of salt:

I just had confirmation re the black on live chat that the delay is only hours

SH: Congratulations,your handsets are waiting for dispatch and you will get them tomorrow
RITESH: 16th Sep is the date
GLENN: Is that both ?
GLENN: But the black one received a text saying delay ??
RITESH: Its for silver and for black,there will be minor delay
GLENN: Id rather been told if it isn't ...... Rather than wait for it and be disappointed
GLENN: So silver will be here but not the black? Even tho we ordered on the 9th for black ?
RITESH: That is not the case
RITESH: Silver as well as black will be there on same day
RITESH: There is minor delay in black
GLENN: Both here tomorrow?
RITESH: Yes that is correct
GLENN: But u said delay on black?
RITESH: I said it was minor delay
RITESH: Its in terms of hours
GLENN: Ok so will be delivered late tomorrow?
RITESH: Yes,that is correct
RITESH: Thanks for your understanding
GLENN: What is the reason for delay?
RITESH: Start getting excited to these
GLENN: Have the black phones just come in slightly later?
GLENN: Will they be delivered together?
RITESH: Silver will be delivered before black
GLENN: Ok which courier is delivering them?
GLENN: Haven't recieved a tracking text
RITESH: Its being delivered by Royal UK mail as well as DPD
RITESH: You will get that late tonight
GLENN: Ok so the black will defiantly be here tomorrow?
RITESH: Its 100% sure
GLENN: Ok ty
RITESH: I wonder why you worry so much
RITESH: Just be relaxed
RITESH: Its all working fine
GLENN: Hmmmm we will see and thank you
RITESH: welcome
Click to expand...

That's so bad it's funny :D

Really do have some useless tell-you-anything goons there.

Just off chat to O2 now as I didn't get a text or email yesterday like a lot of you guys. Looks like they're resorting to giving you a random delivery date to get you off chat. Really they have no clue though. Tried to tell me Monday.


  • as I can see that presently iphone is out of stock
    Sachin
    • 7:54 AM


    There’s not enough stock of the iPhone 7 and 7 Plus to keep up with demand so we have less stock available to fulfil iPhone 7 and 7 Plus pre-orders
    Sachin• 7:54 AM

    okay thanks, do you know when new stock is coming?
    Me
    • 7:55 AM


    you'll get the notification for delivery on monday

  • Sachin
    • 7:56 AM


    Oh great, thanks, looking forward to that.
    Me
    • 7:56 AM
ischemic said:
I just got a dispatch email 20 mins ago for my 128gb gold plus. It's not arriving until Monday but that's fine, at least it's on it's way.
Click to expand...

Pretty decent result all things considered. Congrats!

@iGeek, congrats!!
 
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Just canceled my o2 order.
No contact from them on the status off my order. But they were quick to take my money last Friday.
 
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jr866gooner said:
What is o2s policy on that? Are you forced to hand over your phone come 12 month upgrade time even though you pay over £69/70??
Click to expand...

On the O2 Refresh with 12 monthly free upgrade plan, you have to hand the old handset back and they then write off the rest of the device plan - but you also have to then take out a 24 month contract with a new iPhone.

It's a clever move to try and lock people in. It looks great on the face of it - but there are a couple of gotchas (like, if you find your coverage is rubbish you can technically get out of a contract, but you're still liable for the handset cost - and the terms of the device plan mean you have to have the airtime contract - so whilst you could get out of the airtime contract you would need to pay off the device plan at the same time, which gets you out of the airtime contract anyway....). It's clever from a business angle though.

I took out an O2 refresh last year because of the free upgrade after the year. I've just paid off my device plan so I can go back to Three. You can probably guess I had coverage issues.... ;) That said, selling my 6S Plus will cover the outstanding cost of the device plan - so I'm in no worse position as such.
 
MrBukey said:
On the O2 Refresh with 12 monthly free upgrade plan, you have to hand the old handset back and they then write off the rest of the device plan - but you also have to then take out a 24 month contract with a new iPhone.

It's a clever move to try and lock people in. It looks great on the face of it - but there are a couple of gotchas (like, if you find your coverage is rubbish you can technically get out of a contract, but you're still liable for the handset cost - and the terms of the device plan mean you have to have the airtime contract - so whilst you could get out of the airtime contract you would need to pay off the device plan at the same time, which gets you out of the airtime contract anyway....). It's clever from a business angle though.

I took out an O2 refresh last year because of the free upgrade after the year. I've just paid off my device plan so I can go back to Three. You can probably guess I had coverage issues.... ;) That said, selling my 6S Plus will cover the outstanding cost of the device plan - so I'm in no worse position as such.
Click to expand...

Funny how O2's first tweet this morning was advertising the yearly upgrade and they (obviously) got a barrage of disgruntled customers!
 
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Part of the issue with chat is that they use offshore staff for whom English isn't their first language. I've been trying to sort out a tariff issue for the last day and its been painful. They're also obviously swamped with iPhone queries so each time i've asked about a specific thing on my account they just keep saying they don't know when I'll get my iPhone. In the end they upgraded me to a new tariff yesterday which was to start immediately, but on waking up today with no data available they set it to go live on my account in a week's time.

Cue 45 minutes in their chat queue to be told my iPhone is "under dispatch" (I didn't bother asking) and then they cut me off after a few attempts of explaining the issue.

As to the iPhone thing, their twitter responses are pretty terrible. There's obviously some posts to them on social media which just come across as spoilt, entitled brats whinging, but there's loads of valid points being made and they're all getting stock responses directing them to a page on the website and what's worse, their operators are using things like "*sad face*" in their replies. Maybe they're just trolling their customers, I'd respect that more I think than them actually doing it with a straight face.

Anyway, I now have data credit on my 5S I've dragged out of a drawer so its all good for the day ahead.
 
wwe2008 said:
Funny how O2's first tweet this morning was advertising the yearly upgrade and they (obviously) got a barrage of disgruntled customers!
Click to expand...

Lol. If O2 works well for you where you use your iPhone and how you use your iPhone, and you want annual upgrades, then it's a decent deal.

For me, I find their data coverage an issue with where I use my iPhone.... But I'm no worse off as I'm selling the phone after 12 months which covers the cost of the device plan, and taking out a new contract elsewhere which all amounts to the same deal.... I've just had a year of frustrations around the data.
 
MrBukey said:
Lol. If O2 works well for you where you use your iPhone and how you use your iPhone, and you want annual upgrades, then it's a decent deal.

For me, I find their data coverage an issue with where I use my iPhone.... But I'm no worse off as I'm selling the phone after 12 months which covers the cost of the device plan, and taking out a new contract elsewhere which all amounts to the same deal.... I've just had a year of frustrations around the data.
Click to expand...

I've been with O2 since the day of the first iPhone and I agree that their data coverage is substantially worse than my work phone on EE. However I stay because I like to think 9+ years of iPhone contract has some sway with them in sorting my issues out fast... This launch has proven otherwise!
 
I too got the dreaded text last night which pissed me off, so this morning I waltzed into the London Oxford St branch, they hadn't plenty of stock of what I wanted. Sorted the contract and walked out with my phone. Cancelled the online order immediately.
 
Just had a live chat which started in them telling me I would have a wait anything up to 6 weeks. I queried this and suddenly apparently I will actually receive my phone within 48 hours. This is crazy!
 
darthbane2k said:
I too got the dreaded text last night which pissed me off, so this morning I waltzed into the London Oxford St branch, they hadn't plenty of stock of what I wanted. Sorted the contract and walked out with my phone. Cancelled the online order immediately.
Click to expand...

May I ask which model you picked up? I'm tempted to do the same since I work just behind John Lewis
 
darthbane2k said:
I too got the dreaded text last night which pissed me off, so this morning I waltzed into the London Oxford St branch, they hadn't plenty of stock of what I wanted. Sorted the contract and walked out with my phone. Cancelled the online order immediately.
Click to expand...
Which phone did you get?

Did they have any pluses in stock?

Just curious. My rose gold plus arrived from Apple a while ago but I have a contract with o2.
 
Just logged in to MyO2 and I now have tracking info! It's getting delivered by DPD but I don't know when yet!
Good news is I've finally seen some movement! :)
 
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