Afraid of purchasing the new Dell S2725QC

[Corefile]

Another review. Didn't see any links to this one but sorry if I missed it.

REVIEW: Dell 27 Plus 4K monitor offers 120Hz, but is it worth the money? - techAU

In 2025, it's common to have a flexible work arrangement with your employer and when you take the laptop home, you'll want something to connect it to. A

techau.com.au

 

[drrich2]

Another review.

Interesting snippets from that: "Secondly, this specific model (S2725QS) lacks a USB-C port with Power Delivery. If you rely on a single cable connection for video, data, and charging your laptop, you’ll need to look at the slightly more expensive S2725QC variant which includes a USB-C hub with 65W Power Delivery."

"However, while the S2725QS delivers excellent value, prospective buyers should seriously consider its sibling, the Dell 27 Plus 4K USB-C Monitor (S2725QC). For approximately A$50 more (checking current Dell pricing is recommended), the S2725QC adds a crucial USB-C port with 65W Power Delivery and acts as a USB hub."

It would be interesting to know what % of Mac external display users make substantial use of the hub functionality of some displays.

 

[Corefile]

It would be interesting to know what % of Mac external display users make substantial use of the hub functionality of some displays.

Well, 100% of me uses the hub functionality of my shiny new S2725QC. I have one USB-C cable going into the M2 MBA and keyboard/mouse go into the hub on the monitor. Keeps everything to a minimum and I dumped the Dell dock I was using. Personally I absolutely love this monitor.

 

[Corefile]

Note that there's half a dozen mini-review on the Amazon.com webpage now.

 

[ilovemym1mba]

Wow. Are these 4 weeks long. Halfway there! Thanks a lot everyone for chiming in!

 

[Ishimura]

Note that there's half a dozen mini-review on the Amazon.com webpage now.

I can't see this model on Amazon US.

Am I missing something or are you looking at a different model?

 

[mac_overflow]

Wow. Are these 4 weeks long. Halfway there! Thanks a lot everyone for chiming in!

I’ve ordered it 10 days ago and still showing as processing. What about yours?

 

[ilovemym1mba]

@Ishimura you have to search via Google to land on that page, I faced the same issue initially

 

[ilovemym1mba]

I’ve ordered it 10 days ago and still showing as processing. What about yours?

I had ordered it 22 days ago and it is still processing. Hopefully they will update the status soon now that I have only about 8 more days to go to hit their official delivery date. I've read somewhere that other statuses quickly move forward once you get past the "processing" stage.

They did state that would be the delivery time at the time of order, so no complaints. Although did have a hope they would ship early and that "Delivery in 4 wks" was just used as a standard template, but no, they look serious about their delivery times.

I've waited so long now it feels weird, that initial enthusiasm and excitement has faded a bit. Now I just wish it works well and is pleasing to the eyes.

If they delay it further than the promised date, I would settle for LG one from offline brick and mortar store.

 

[mac_overflow]

I had ordered it 22 days ago and it is still processing. Hopefully they will update the status soon now that I have only about 8 more days to go to hit their official delivery date. I've read somewhere that other statuses quickly move forward once you get past the "processing" stage.

They did state that would be the delivery time at the time of order, so no complaints. Although I would be lying if I said I wasn't expecting them to ship early and thinking that probably they just put that "Delivery in 4 wks" as a standard template, but no, they look serious.

I've waited so long now it feels weird, that initial enthusiasm and excitement has faded a bit. Now I just wish it works well and is pleasing to the eyes.

If they delay it further than promised date, I would settle for LG one from offline brick and mortar store.

Hopefully you’ll receive the product on time 🤞 btw thank you for creating this thread

Even i’ve been waiting to get any updates but no luck so far and i don’t want to go back to a 60 Hz display.. which LG monitor are you eyeing for?

 

[ilovemym1mba]

Hopefully you’ll receive the product on time 🤞 btw thank you for creating this thread

Even i’ve been waiting to get any updates but no luck so far and i don’t want to go back to a 60 Hz display.. which LG monitor are you eyeing for?

Thanks for the kind words. During my research, I couldn’t find any information on this monitor, and whatever was available about its predecessor was largely negative — especially in the context of Mac compatibility.

TLDR: LG 27LGUP850N-W

Before ordering this monitor, I had purchased LG 27UP850N-W from Amazon, it was a gorgeous display. Very soothing to the eyes and I got it delivered to me in about a week. However I noticed that my box was missing the USB C cable that was promised on LG's own website and some packets were torn off. Probably a return piece. Anyway, I placed a return request and was denied because "USB C cable wasn't mentioned in the what's in the box section". Well, you know what else was missing from that section?, the mention of "Monitor"! But those inaccuracies and inconsistencies didn't faze them. They insisted I didn't deserve the promised cable.

I was almost ready to bite the bullet and order an external TB4 cable when I noticed that the serial numbers on my monitor and that of the invoice didn't match! Only after which, I was shown mercy and granted a refund.

And then after returning that monitor, I came to know about this Dell and this time I placed the order from the company itself. Although I wouldn't be too sad if I had to settle for that LG as it was extremely pleasant to the eyes even though at 60hz.

 

[Corefile]

And then after returning that monitor, I came to know about this Dell and this time I placed the order from the company itself. Although I wouldn't be too sad if I had to settle for that LG as it was extremely pleasant to the eyes even though at 60hz.

120hz is a revelation for me so I couldn't go back to last century refresh rates.

 

[ilovemym1mba]

120hz is a revelation for me so I couldn't go back to last century refresh rates.

On account of this strong recommendation, I think I can have a bit more fortitude if any delays happen.

 

[ilovemym1mba]

If anyone is here from India, and has got their monitor delivered to them, please let me know.

I just called them today asking about the order status and what I was told that after 8 days from today wasn't the delivery date but it is actually the shipping date. So delivery will take few more days. I asked them if they had shipped any monitor at all before, and there wasn't a clear answer on that so just curious.

 

[classiccave5111]

If anyone is here from India, and has got their monitor delivered to them, please let me know.

I just called them today asking about the order status and what I was told that after 8 days from today wasn't the delivery date but it is actually the shipping date. So delivery will take few more days. I asked them if they had shipped any monitor at all before, and there wasn't a clear answer on that so just curious.

I am from India too and ordered this monitor on 12th April. The confirmation e-mail only mentions the delivery date (22nd april). I don't think the shipping date thing is true at all. Maybe try calling them again and hopefully this time you'll find a better cs person.

 

[ilovemym1mba]

I am from India too and ordered this monitor on 12th April. The confirmation e-mail only mentions the delivery date (22nd april). I don't think the shipping date thing is true at all. Maybe try calling them again and hopefully this time you'll find a better cs person.

So they didn't give you a 30 day long delivery date? that's interesting. I think they only have a one single support person, because every time I've called their toll free, it was the same person. Fingers crossed. Keep us updated in case you get delivery of the monitor, and better a little review : )

 

[classiccave5111]

So they didn't give you a 30 day long delivery date? that's interesting. I think they only have a one single support person, because every time I've called their toll free, it was the same person. Fingers crossed. Keep us updated in case you get delivery of the monitor, and better a little review : )

They did give me a 30 day long delivery date. I mistakenly wrote 22nd April instead of 12th May.
I called them today for a previously pending refund and they mentioned that the monitor is on pre-order and may arrive sooner than the delivery date.
What I think is that they will be importing and shipping them in batches.

 

[ashved97]

If anyone is here from India, and has got their monitor delivered to them, please let me know.

I just called them today asking about the order status and what I was told that after 8 days from today wasn't the delivery date but it is actually the shipping date. So delivery will take few more days. I asked them if they had shipped any monitor at all before, and there wasn't a clear answer on that so just curious.

I placed the order on 31st March. After the third week, I got impatient and requested a cancellation. Since then, they haven’t cancelled it, nor have they shipped it. I was really excited about this monitor, but now I’m just annoyed. Their responses to my emails are always very generic. I’ll probably wait until the first week of May. If I still don’t receive any confirmation, I’ll escalate it further.

 

[classiccave5111]

I placed the order on 31st March. After the third week, I got impatient and requested a cancellation. Since then, they haven’t cancelled it, nor have they shipped it. I was really excited about this monitor, but now I’m just annoyed. Their responses to my emails are always very generic. I’ll probably wait until the first week of May. If I still don’t receive any confirmation, I’ll escalate it further.

I just got off a call with some cs guy who seemed pretty honest. He said they are importing them from Malaysia and sending them as priority shipping but they have a huge backorder.
You were probably one the first pre-orders so probably 1st week of May for you.
However, this cancellation issue is surprising. Did you write a mail to dell.support@onlinestpl.co.in?

 

[ilovemym1mba]

I placed the order on 31st March. After the third week, I got impatient and requested a cancellation. Since then, they haven’t cancelled it, nor have they shipped it. I was really excited about this monitor, but now I’m just annoyed. Their responses to my emails are always very generic. I’ll probably wait until the first week of May. If I still don’t receive any confirmation, I’ll escalate it further.

The long wait is really something, in all fairness they should've cancelled it without any issue. Have a proper communication and email trail in case things get out of hand.

While I haven't yet thought about cancellation, I was hoping hard that I would have the monitor in hand after waiting for 30 long days. I am still hoping they would honour their promise. However I am not to optimistic, I've read stories where people have waited upwards of 60 days over their promised delivery dates. Let's see what happens.

Did you go for another monitor?

 

[ashved97]

I just got off a call with some cs guy who seemed pretty honest. He said they are importing them from Malaysia and sending them as priority shipping but they have a huge backorder.
You were probably one the first pre-orders so probably 1st week of May for you.
However, this cancellation issue is surprising. Did you write a mail to dell.support@onlinestpl.co.in?

Yes I did. They keep on saying that it’s a preorder and will share a confirmation once it’s shipped. However, they straight up ignored my cancellation requests.

 

[ashved97]

The long wait is really something, in all fairness they should've cancelled it without any issue. Have a proper communication and email trail in case things get out of hand.

While I haven't yet thought about cancellation, I was hoping hard that I would have the monitor in hand after waiting for 30 long days. I am still hoping they would honour their promise. However I am not to optimistic, I've read stories where people have waited upwards of 60 days over their promised delivery dates. Let's see what happens.

Did you go for another monitor?

Yeah, I’m not sure what’s up with them for order cancellations.

I’ve an M1 Air which I use for programming, and I also have a gaming PC as well as a PS5. So, I was looking for a 27” 4k high refresh rate monitor with usb c power delivery (min 65W) which can also be used for gaming and productivity both.

There aren’t a lot of monitors that match my requirements. This one fairly did upto an extent hence I was looking forward to receiving it. I heard really good things about oleds but they’re out of my budget and there’s also a risk of burn in. So, now I’m out of options.

 

[ilovemym1mba]

Yeah, I’m not sure what’s up with them for order cancellations.

I’ve an M1 Air which I use for programming, and I also have a gaming PC as well as a PS5. So, I was looking for a 27” 4k high refresh rate monitor with usb c power delivery (min 65W) which can also be used for gaming and productivity both.

There aren’t a lot of monitors that match my requirements. This one fairly did upto an extent hence I was looking forward to receiving it. I heard really good things about oleds but they’re out of my budget and there’s also a risk of burn in. So, now I’m out of options.

True. S2725QC really hits that sweet spot. Not many options in sub 40K INR range with 4k and even mini led. Let alone OLED.

Must be frustrating not having either confirmations from them regarding cancellation. Don't know when many of such vendors would come around and learn from Amazon and stop punishing us for not using Amazon. There are good ecom shops, yes but they are quite few and rare.

 

[Corefile]

True. S2725QC really hits that sweet spot. Not many options in sub 40K INR range with 4k and even mini led. Let alone OLED.

I took a quick look and delivery to Mumbai is a month out on May 25th. The price was 33.7 rupees which translates to 394 USD. I looked on amazon and see delivery in the US is tomorrow and they're discounted to 329 USD. That price excludes local sales tax. But quite a markup for India from what I see.

 

[ilovemym1mba]

I took a quick look and delivery to Mumbai is a month out on May 25th. The price was 33.7 rupees which translates to 394 USD. I looked on amazon and see delivery in the US is tomorrow and they're discounted to 329 USD. That price excludes local sales tax. But quite a markup for India from what I see.

Yeah, and on top of that markup there are these long wait times. The estimator widget on that website looks hastily coded? For example, if you just put in any number and hit estimate, it will show you a +30 days date. And if you click on "Buy Now" the price would change to 31.99K INR.

I think the "Dell" Dell is not actually handling the shipment or ecom side of things, but some third party on their behalf hence the discrepancies.

Also, one more interesting point to note is if one was to return the monitor back to them within the return period, and where there is no fault in the monitor, they may charge upto 15% of total cost as Restocking Fees! Does your region has the same policies?