Your example shows just how emphatically loyal and possibly guilable Apple's customers are. Research in Motion (BlackBerry) customers saw a lack of innovation going on and they hit the company where it hurts, not buying their products. The company failed to innovate, sales dropped, the product ceased. In the real world that is how it happens but Apple seem to be imune to this real world issue because even when people on forums like this complain of the lack of innovation going on with certain Apple products, people still purchase those products.
As i said before, if the above happens to any other company, production ceases or ends up out of business because customers do not purchase the products but with Apple, even when they are not innovating, people still purchase their products. It's something that has baffled experts for years. Why do people stop buying products when a company fails to innovate but when Apple does exactly the same thing, people still purchase the product!!!