Same here will be picking the headphones up today after workSaw my Apple Store got them in stock, so I ordered them there for pickup and scrapped the AT&T order.
Same here will be picking the headphones up today after workSaw my Apple Store got them in stock, so I ordered them there for pickup and scrapped the AT&T order.
I just got the same email. No expected ship date was even listed in the email. I'm about to cancel my order, this is getting ridiculous
I just received an email from AT&T saying they canceled my Friday afternoon order because they couldn't verify my identity! We have had two landlines and Internet with AT&T since 1980. I have had a cellphone with them since Cingular became AT&T in the late 90s! They had my iPhone number, my credit card number (which is the same that they bill our wireless accounts.). Gotta love AT&T.FYI for those who ordered from ATT you should be receiving three emails. The first email is a confirmation of the order. The 2nd email says that they have received your order, however it doesn't show an expected shipping date. The fine print at the bottom says that accessory only orders don't have expected shipping dates. The third email will contain tracking information once it actually ships.
FYI for those who ordered from ATT you should be receiving three emails. The first email is a confirmation of the order. The 2nd email says that they have received your order, however it doesn't show an expected shipping date. The fine print at the bottom says that accessory only orders don't have expected shipping dates. The third email will contain tracking information once it actually ships.
Just got
I just received an email from AT&T saying they canceled my Friday afternoon order because they couldn't verify my identity! We have had two landlines and Internet with AT&T since 1980. I have had a cellphone with them since Cingular became AT&T in the late 90s! They had my iPhone number, my credit card number (which is the same that they bill our wireless accounts.). Gotta love AT&T.
But I ordered it at 2:25pm est, don't know what the f they are doingI am guessing the "can't verify identity" excuse is what they are using to get out of taking too many orders for stock they didn't have.
I am guessing the "can't verify identity" excuse is what they are using to get out of taking too many orders for stock they didn't have.
FYI for those who ordered from ATT you should be receiving three emails. The first email is a confirmation of the order. The 2nd email says that they have received your order, however it doesn't show an expected shipping date. The fine print at the bottom says that accessory only orders don't have expected shipping dates. The third email will contain tracking information once it actually ships.
I have lived at same address since1980. Married to same guy. Same cellphone number for 15 years.Same thing happened to me, I opened a chat with them and they told me that if you have personal chance recently like moved or got married, it might result the failed identification process from them. I did recently got married but I didn't change my name! I'm like I can't even order a pair of headphone without reporting my marriage to at&t?!
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But I ordered it at 2:25pm est, don't know what the f they are doing
I logged in and then ordered through their website, so there's no way that there should have been an issue of my identity. The payment method I used was one that has been on file for years.For those who's orders were cancelled by AT&T did you order through your account in the AT&T app or website? Or just without signing into your account?
Call B&H ASAP... the rep says they have them in-stock. He re-allocated the stock on my order and changed my "back-ordered" status to delivery on Friday. Mine WILL be here by Friday.Got an order in with B&H moments ago only to get an out of stock email minutes later. That's 4 cancelled orders now, hahaha.
Call B&H ASAP... the rep says they have them in-stock. He re-allocated the stock on my order and changed my "back-ordered" status to delivery on Friday. Mine WILL be here by Friday.
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I logged in and then ordered through their website, so there's no way that there should have been an issue of my identity. The payment method I used was one that has been on file for years.
Actually on hold as we speak!
EDIT: Shipping tomorrow! POW!
Spoke to Raphael. Got nowhere. Said they weren't in stock. Sucks.