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Apple At-Home Advisor... (Part 2)

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Starchild1

macrumors newbie
Apr 28, 2015
11
1
I'd like to know also. I applied on the 18th and for two more positions on the 25th and haven't heard anything. I even had a friend who has worked in this position for a while recommend me and send in my resume. I'm hoping to at least have a chance at this opportunity
 
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Melodica

macrumors newbie
Apr 23, 2015
7
0
Starchild1 said:
I'd like to know also. I applied on the 18th and for two more positions on the 25th and haven't heard anything. I even had a friend who has worked in this position for a while recommend me and send in my resume. I'm hoping to at least have a chance at this opportunity
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I applied on the 20th (for the graveyard chat and the customer care positions) and got a call on the 23rd about the chat one. Had my second interview yesterday - waiting to hear if I'll get a third.

My husband, who has a lot of tech/customer service experience applied on the 24th and hasn't heard anything. I didn't think they'd call me since I have mostly office/professional experience (none with tech support - not even a lot of customer service). I'm not sure if there's any rhyme or reason to the way they select people to interview.
 
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aandrade

macrumors newbie
Apr 28, 2015
1
0
What kind of pay?

Hello....how's everybody doing? So my question is, do you get paid weekly or biweekly? Also what type of benefits you get? Vacation days etc? Thanks
 
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Starchild1

macrumors newbie
Apr 28, 2015
11
1
I o like applied for the customer relations spot on the 18th. The 25th I applied for a chat but I'd rather have the customer relations position. I'd be grateful for either. Maybe the classes are full so they're not calling anymore? I wonder what type of keywords are grabbing their attention..
 
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Cairashields

macrumors newbie
Apr 28, 2015
10
0
Hey Everyone, I just applied for the AHA position Chat and based on the comments I'm not feeling really confident about it. I also didn't include a cover letter, I'm a bit nervous. Hopefully it will not take months for some type of response. I currently work for ATT customer service but they are cutting jobs. Oh and congrats to everyone who's gotten a job! :)
 
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Owleye07

Guest
Mar 27, 2015
28
0
Cairashields said:
Hey Everyone, I just applied for the AHA position Chat and based on the comments I'm not feeling really confident about it. I also didn't include a cover letter, I'm a bit nervous. Hopefully it will not take months for some type of response. I currently work for ATT customer service but they are cutting jobs. Oh and congrats to everyone who's gotten a job! :)
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Cairashields - if you can, go back and include a cover letter. It does make a difference :D
 
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Timberlinetown

macrumors newbie
Apr 27, 2015
8
0
Guys and Gals, I wouldn't sweat it too much. I applied for the AHA back around March 25th and got my 1st initial interview on April 8th, I believe it was. Then the 2nd interview was on the 13th and the 3rd and final was on the 15th. I wouldn't give up any hope just yet. I applied on the Apple site and didn't include a cover letter and things went just fine. Really excited to get started. :)
 
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Cairashields

macrumors newbie
Apr 28, 2015
10
0
Timberlinetown said:
Guys and Gals, I wouldn't sweat it too much. I applied for the AHA back around March 25th and got my 1st initial interview on April 8th, I believe it was. Then the 2nd interview was on the 13th and the 3rd and final was on the 15th. I wouldn't give up any hope just yet. I applied on the Apple site and didn't include a cover letter and things went just fine. Really excited to get started. :)
Click to expand...

I'm nervously excited Lol, but I guess it's just patience at this point!
 
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Timberlinetown

macrumors newbie
Apr 27, 2015
8
0
yea, you've got to land something if you applied to 4 different positions. I am going to be anxious to find out what happens with you. :) I'm glad I found this site and this thread with all these people that are going through the same thing. It has some helpful information.
 
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Cairashields

macrumors newbie
Apr 28, 2015
10
0
Timberlinetown said:
yea, you've got to land something if you applied to 4 different positions. I am going to be anxious to find out what happens with you. :) I'm glad I found this site and this thread with all these people that are going through the same thing. It has some helpful information.
Click to expand...

Thanks! And congrats on your new position, are you doing calls or chat?
 
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873284

Cancelled
Jan 23, 2014
2
0
33 questions Hirevue digital interview

I got 33 questions to answers on Hirevue today.I thought I would get 4-5 questions I got 33 :).I'm in Europe.
 
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cosmicphoenix

macrumors newbie
Apr 29, 2015
3
0
Melodica said:
Okay, I've gone through a good portion of all these threads, but there are just so many posts and I haven't seen anything like my scenario yet.

So, here's my story.

I applied for the graveyard chat position on Monday. Got a call today and went through a short phone screen. The recruiter said she was moving me on to the next part of the process and scheduled a HireVue interview for early next week.

People have mentioned that they ask a couple of technical questions. I have no problem with the customer service aspect, but I DO have issues with the tech aspect. I'm pretty good with technology, but I know next to nothing about Apple products and I have NO on-the-job tech support experience (all of this was mentioned in my app/cover letter). In fact, the only Apple product that I own is an old iPod Shuffle. I've used iTunes and QuickTime and I've seen some version of OS X, but that's about the extent of my knowledge.

Has anyone else who is so unfamiliar with Apple products gotten an offer? I've read that it's more about enthusiasm, empathy and customer service, but I'm so incredibly nervous about the tech side. I'd love to hear from someone who was ignorant about Apple products - how did you make it through the interview(s)? Any pointers or suggestions would be greatly appreciated!
Click to expand...

I'm very similar, except I'm quite familiar with Apple products.

I submitted an application for graveyard chat on April 16th, got a 10 minute phone call/introductory interview April 23rd. Had a HireVue interview on April 27th. Waiting to hear if I get another interview.
 
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Owleye07

Guest
Mar 27, 2015
28
0
Good luck everyone! Glad to see everyone advancing and to those who did not, try again! Don't give up if this is something you want :D
 
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