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Apple At-Home Advisor... (Part 2)

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ccrews

macrumors newbie
Jul 14, 2015
1
0
nervesareshot said:
The second interview was with my recruiter. It started with a recap of job requirements, and then a few informal questions
*Tell me about a time your supervisor gave you feedback, and how you handled that situation"." Make SURE to mention negative feedback, as well as positive"
*"What is good customer service to you?" Make sure you stress empathy for their situation, and going beyond the job description to help the customer.
*"How would you assist a customer who is having trouble with their email?" FIRST, show empathy for their situation.Then start troubleshooting.
*"Why do you want to work for Apple?" An easy question for me. I then asked him how HE liked working for Apple, and his career experience with them.

Next, I had one role-playing scenario - "Hi, I just got back from a cruise, and I took a lot of really great pictures. I put my iPhone in my suitcase when I packed, and now that I am home all I have is a black screen". I first congratulated him on having had a great vacation, then started on troubleshooting, starting with "Is your phone charged", and this was where the interview ended, and he told me he was moving me to the next stage of the process, and I would receive an email in the next few days to schedule an interview with a Team Leader. I received the email 2 days later, and scheduled for the the first available interview, which was 1 week from the day of my 2nd interview.

The 3rd interview was almost exactly like the 2nd.

I cannot stress expressing empathy enough. After my 2nd interview was over, my recruiter told me that EMAPTHY is the key component they are looking for. If they say they just returned from their honeymoon, congratulate them. If they are frustrated, tell them you understand how frustrating tech problems can be. The recruiter told me they can teach tech, but there is a specific personality component that a person MUST have to work with Apple's customers, and that is compassion and empathy, and the ability to actively listen. Also, don't jump into high-tech solutions immediately. Start with the basics (is your phone charged? Is your outlet working? Let's try a hard reset" to show lineal problem solving abilities.

Hope this helps, and good luck:)
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@nervesareshot Congratulations! What time do the classes start?
 
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rawkygirl

macrumors member
Jul 6, 2015
47
24
I've seen a lot of people say their background check says meets company standards . Mine just says completed is that something different . should i be worried
 
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forgottenstar

macrumors newbie
Oct 6, 2013
21
9
rawkygirl said:
I've seen a lot of people say their background check says meets company standards . Mine just says completed is that something different . should i be worried
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I wouldn't. Mine just said completed as well. I never got anything other than that information till I was called. (Although a meets company standards probably would have stopped me from freaking out waiting a month afterwords to be called..)
 
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thisguythatguy

macrumors newbie
Jul 14, 2015
5
0
I just had my 3rd interview. I think it went pretty well. Like most here, I'm very excited about the possibility of working for apple. I hope to hear back about the next step soon. I'm a little nervous about the BGC. I don't have any criminal record, but my employment history is a little weird because I started a freelance business in the tech sector about 10 years ago, then decided to pursue my B.S at the age of 27 in 2009 - 2013. I'm non traditional as all heck.... does anyone know what kind of things the BGC looks for in employment history and how far back they look?
 
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rawkygirl

macrumors member
Jul 6, 2015
47
24
thisguythatguy said:
I just had my 3rd interview. I think it went pretty well. Like most here, I'm very excited about the possibility of working for apple. I hope to hear back about the next step soon. I'm a little nervous about the BGC. I don't have any criminal record, but my employment history is a little weird because I started a freelance business in the tech sector about 10 years ago, then decided to pursue my B.S at the age of 27 in 2009 - 2013. I'm non traditional as all heck.... does anyone know what kind of things the BGC looks for in employment history and how far back they look?
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They go back 5 years on employment. I actually put somethings they were more than 5 years and they didn't even check that. So as long as it can be verified you are good i actually had to send in W2 and paystub to verify my current employment because my dates were little off .. And only but a few weeks . So they may ask for proof.

Good luck they should be calling you within 48 hours if you got it.
 
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strmbwl

macrumors newbie
Feb 27, 2015
22
0
Havent been on the forum in awhile, applied in Feb and never heard a thing....any suggestions? There doesnt seem to be any reason why some get a call and others dont. I've seen some people with no experience get hired and others with a lot, not even get a call back. So im not sure what they may or may not be looking for.
 
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Dallasraven

macrumors newbie
May 28, 2015
21
2
strmbwl said:
Havent been on the forum in awhile, applied in Feb and never heard a thing....any suggestions? There doesnt seem to be any reason why some get a call and others dont. I've seen some people with no experience get hired and others with a lot, not even get a call back. So im not sure what they may or may not be looking for.
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Same issue here. I'm really qualified, have refined my resume, have a referral. Don't know what else to do. I'm starting to wonder if area has anything to do with it.
 
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insomniac916

macrumors newbie
Jul 3, 2015
3
1
Dallasraven said:
Same issue here. I'm really qualified, have refined my resume, have a referral. Don't know what else to do. I'm starting to wonder if area has anything to do with it.
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Never thought about that, I have 5 years experience with tech and customer service, referral and stay in the dfw area. But someone mentioned getting a call from a texas office a few pages back
 
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Dallasraven

macrumors newbie
May 28, 2015
21
2
I mean, I know they hire from all areas but some areas get paid higher than others. And I wonder if they want a generally equal distribution of agents So if they have a lot from one area already maybe it's harder to get called. Just theorizinG.
 
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chcase01

macrumors member
Jul 10, 2015
43
9
it takes time to get a call, I applied in September 2014 for AHA position and they didn't call me until few weeks ago, I have completed 2 interviews and they told me I'm moving on to my 3rd and final one, just waiting on the email to setup the date with the hiring manager. There are tons of people trying to get in so will take months for some.
 
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iAppleCrazy

macrumors member
Sep 24, 2014
43
31
Does anyone know if a signature is required for the New Hire Packet that is sent overnight via FedEx Priority? I want to make sure someone is home if that's the case.
 
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Sisisocute

macrumors newbie
Jun 30, 2015
4
3
How did u guys know when your paper work was coming? My recruiter only said it should arrive sometime this week, with no specifics.
 
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herislover

macrumors newbie
May 19, 2015
8
0
nervesareshot said:
I wasn't asked any Apple specific questions. The questions I was asked were all general tech-type questions. However, I did read up on all the Apple devices directly on the Apple site, so I could at least be familiar with their functions. Also, I watched the Developers Convention Keynote Speech from June of 2015...that was probably the biggest help into gaining insight into the company vibe and the products and uses of the products. It's about 1.5 hours, but was the biggest help to me.
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Does anyone have answers to the chat at home test ?
 
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teenytinyteague

macrumors member
Jun 28, 2015
44
41
herislover said:
did you have to take a test for chat ? if so what was it about?
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you don't take a test until training. For the interview they have a little chat box and they have two different scenarios going on at once and you have to address both of them. It's more just questions based on how you answer them with empathy and your personality. it's not technical at all, at least it wasn't for iTunes.
 
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herislover

macrumors newbie
May 19, 2015
8
0
teenytinyteague said:
you don't take a test until training. For the interview they have a little chat box and they have two different scenarios going on at once and you have to address both of them. It's more just questions based on how you answer them with empathy and your personality. it's not technical at all, at least it wasn't for iTunes.
Click to expand...
nice...im nervous lol...
 
M

magusmccormick

macrumors member
Oct 8, 2014
48
7
SO i went thru 3 interviews and ended up not getting the job almost a month ago, and yesterday i got an email for a phone interview with the apple store. If i get it, does anyone know how easy it might be to transfer to at home advisor?
 
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