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Apple At-Home Advisor... (Part 2)
- Thread starter arn
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I currently work iTunes chat, I love it. Good luck applying everyone, the hiring process is pretty difficult but it's worth it! I applied for a couple of years before I was hired.
Do you remember if they call you or email? If they call do you remember what it said on the caller id? I'm carrying my phone with me everywhere and praying that they call soon! I'm so anxious!
2nd Interview
I know someone who had their 2nd interview and it only lasted about 10 minutes.
My question is, is there anyone on here that also had a quick 2nd interview and was moved on? The recruiter just said that they'd hear something in 3-5 days. This is for the part time position, not sure if that makes a difference.
She did say what the training hours and pay were.
Any feedback is appreciated.
I know someone who had their 2nd interview and it only lasted about 10 minutes.
My question is, is there anyone on here that also had a quick 2nd interview and was moved on? The recruiter just said that they'd hear something in 3-5 days. This is for the part time position, not sure if that makes a difference.
She did say what the training hours and pay were.
Any feedback is appreciated.
Got my call yesterday afternoon. I start June 2nd at $11.25/hr!
To all applying, hang in there. I was SURE I'd totally bombed the interview...but here I am with a job. It just takes a little bit of time.
Congrats theodmic! I wish you well !!
These are some of the last posts I will get to make on this site before having to delete everything.Got my call yesterday afternoon. I start June 2nd at $11.25/hr!
To all applying, hang in there. I was SURE I'd totally bombed the interview...but here I am with a job. It just takes a little bit of time.
I'm glad you got the call! I'm still waiting for mine but makes me feel better you didn't know how it went because I still don't think I did too well on my third interview
but we will see hoping I get some news this week.so after finally being able to verify a certain employer i got the job!
my class starts april 28
i have a question about the apple employee discount
after three months i plan to get the ipad mini retina, which is $399
supposedly you get 25% off and then $250 off
that would make it $50
is that for real?
my class starts april 28
i have a question about the apple employee discount
after three months i plan to get the ipad mini retina, which is $399
supposedly you get 25% off and then $250 off
that would make it $50
is that for real?
Should I be concerned?
I applied for the college position last week at my school, and my brother applied at the same time. We both got the email asking us for our unofficial transcript and some personal info. I finished that questionnaire three days before my brother did but he got asked to schedule an interview today. I have yet to get any kind of response from Apple after I submitted the questionnaire. I am concerned that I am being overlooked. What should I do?
I applied for the college position last week at my school, and my brother applied at the same time. We both got the email asking us for our unofficial transcript and some personal info. I finished that questionnaire three days before my brother did but he got asked to schedule an interview today. I have yet to get any kind of response from Apple after I submitted the questionnaire. I am concerned that I am being overlooked. What should I do?
My AHA experience
Hello everyone.
I would like to post my experience while working as a Apple At Home Advisor, T1 iOS, through the college program. I will break it down as: training, first semester, Christmas break, and second semester.
Prior to starting, I had 2 years experience in a call center environment with Windows experience, and after 1 interview I was offered the job and accepted.
I will start at the beginning with training: training was phenomenal. You have access to a lot of data, interactive learners, and one on one experiences with previous all stars that really help you prepare for the job. Apple has constantly been at the top of the boards for customer satisfaction, so the ideas and terms you learn in training can carry on for your future career (either with or without Apple). Training was for a month during the summer, from about 7am to 4pm. Sometimes it can get boring, but they do a lot to keep you tuned in and you will learn a lot.
The things that I was promised from Apple were this: school comes first and this job comes second. Please keep this in mind as you continue reading.
After training, you get 3 days of nesting where you have a lot of managers and current iOS advisors that are there at your disposal: that means that if you are on a call and you are having difficulty, you can easily be in contact with someone and they will help you out OR actually take over the call. As a new beginner, this is an awesome way to get you into the groove. After nesting, you are right into working: taking calls full time during the summer, and then part time during the semester. After the summer (full time), we switched to part time for the school year. I was given a schedule that conflicted with my class schedule, and when I brought this concern to my manager, I got the days and hours I wanted almost instantaneously. Because I got the schedule I wanted, I was very happy and ended up being one of the top performers on my team: I have an average call time of 9 minutes, 3% sales (for those who get the job, you will soon realize this number is WAY above average), 5% escalation rate (meaning 2.58% of my calls I had to contact a supervisor, again, WAY below average),~80% for my surveys, and the last important statistic is schedule adherence (i.e. if you were schedule to work from 6pm-10pm, and you were logged in from 6pm-10pm, that is 100% schedule adherence) which I had as 83% my first semester. I have no way (now) of proving these statistics, you will just have to take my word for it.
Now comes Christmas break. During Christmas break, you move back to full time and are required to work the holidays: this is in the contract and is NOT negotiable: you HAVE to work which is no issue because you understand this once you start the job. Apple considers the Christmas time the most important during the year for obvious reasons. Everyone works. Everyone. The biggest concern I had during Christmas break is that I tried to get my lunch switched to a time when I had a religious service to attend on Christmas day, so I can go on my lunch break, go to this religious service, and return home and work. After talking to three representatives from the scheduling personnel (RTC), I was rudely and swiftly declined to make this switch. Somewhat concerning, but again there is nothing you can do once the people in charge tell you no.
Then comes second semester. At this point, my first year of working for Apple is slowly approaching. After Christmas break (full time), you switch back to part time. After I was switched back in the system, I received a random schedule that conflicted with my class schedule, similar to first semester. I was not concerned at all as this has happened before, so I contacted my manager PRIOR to school starting letting him know about this. He asked me to send him the times that I needed so it would not conflict, and that was that. One week goes by, which is now the first week of school, and my schedule had not been changed. This means that I could not work during certain times because I had class. My manager said he was working on it and that I should just work a schedule he wrote up so that I could get my 20 hours a week in: again no biggie. Another week goes by, and my schedule had still not been changed. Now my schedule adherence statistic was starting to take a hit. Was I getting my hours in for work? Of course, but now that schedule adherence statistic was dropping fast. Throughout these two weeks, I emailed and message my manager multiple times about getting the schedule changed. He said not to worry, that the statistics would be retroactively fixed. I then get to the third week of the school year, and my schedule was STILL not changed! At this point, it is like wow seriously? My schedule adherence had gone from 83% from first semester to 30% in a matter of three weeks. I had a meeting with my manager, where for (some reason) he was questioning why I needed the hours I requested; it seems that he forgot that I was a student and that I have class and the current schedule he gave me conflicted with that. During this meeting, he said that I could not get the hours I wanted (which was Monday, Tuesday, Wednesday, 1pm-5pm and Saturday 8am-5pm) because (1) too many people work during 1pm-5pm and (2) I can't change the weekend schedule, that is done by RTC. This, to me, was very weird as last semester I did not have this issue as my schedule was changed almost instantly.
Because I could not work during 1pm-5pm, he scheduled me 530pm-930pm on Tuesday, 6am-10am on Wednesday, and 1pm-5pm on Friday, and 6am-3pm on Saturday. Wait a minute you see what happened there right? I was scheduled 1pm-5pm even though to many people work during that time and he switched my schedule to Saturday even though I can't change the weekend schedule, that is done by RTC. Keep in mind, I am a student at a major research university during this whole time that this is occurring. Also during this time, my statistics had even gotten BETTER, with my average handle time decreasing to 8 minutes, sales going to 5%, surveys going to 90%, but my schedule adherence was still at 30%. I had a meeting the fourth week, where I was grilled for my schedule adherence statistic. I never got a good job at being the top performer from the team and the leader in sales, he went right into my schedule adherence statistic. When I told him the reason why my schedule adherence was so low (because THEY failed to give me the correct schedule) and that he told me it would be retroactively fixed, he said they could not retroactively fix and he told me to get the statistic up as soon as possible. 2 weeks later (week 6 of school), I was again grilled for my schedule adherence statistic. At this point, he has documented on my employee file that I have had a poor schedule adherence for almost 6 weeks now. There is no way possible, statistically, to go from 30% schedule adherence to 80% in two weeks. They were expecting me to do this impossible feat; basic mathematical analysis will show that if I had 4 weeks of <30% schedule adherence, that means in a perfect world of 100% schedule adherence (which does not happen due to system issues or whatever) that it would take AT LEAST 3-4 weeks to get into the 50% schedule adherence range, and another 3-4 weeks to get to 75% schedule adherence. Uh oh, guess what happens the 7th week of the school year? EXTENSIONS. This means that the area managers look at your statistics to see if you get offered to come back for next year. Guess what my schedule adherence was? ~50%. Not good enough. Just like that, I did not make extensions. Within 2 months of the second semester, I was told I would not be returning to Apple for the next school year despite my other statistics being phenomenal.
So, what do I think of all this? I think that in the beginning they had a very intimate relationship with their employees so that I would stay and perform well; and I did the first semester, but as I continued on and got into the system, I just became another one of the thousands of advisors. For those of you looking to take this job, I hope you do not get the same experience that I did. Just know that you are just another one of the advisors after the first six months, and that you can easily be replaced whether it is your fault or not. Some other concerns you should be aware of: in the first semester they said we would be taking some calls from Canada to help them out for a few weeks. No biggie, right? Wrong. You are able to see how many people are working the lines, and when this occurred they dropped the number of advisors in Canada from 800 to 158; this means that, even though if it was a slow day in the USA, you would have to take all of the calls from Canada because they were so overwhelmed. Duhhh, with only 158 people working in Canada and thousands of calls, don't you think that is a bad business move? Guess what: my last week of employment, almost all of my calls were from Canada. This means that even if people from the USA did not call in, and you would still have only 1 minute in between calls because they got rid of all the Canadian advisors and made the US people pick up the slack. 1 minute in between calls is Christmas call times; this is March, and we are working our butts off like it is Christmas time just because they do not want to hire more people from Canada? Please consider what I have said before applying for the job, and if you do apply, I hope you do not have the same experience as me.
Hello everyone.
I would like to post my experience while working as a Apple At Home Advisor, T1 iOS, through the college program. I will break it down as: training, first semester, Christmas break, and second semester.
Prior to starting, I had 2 years experience in a call center environment with Windows experience, and after 1 interview I was offered the job and accepted.
I will start at the beginning with training: training was phenomenal. You have access to a lot of data, interactive learners, and one on one experiences with previous all stars that really help you prepare for the job. Apple has constantly been at the top of the boards for customer satisfaction, so the ideas and terms you learn in training can carry on for your future career (either with or without Apple). Training was for a month during the summer, from about 7am to 4pm. Sometimes it can get boring, but they do a lot to keep you tuned in and you will learn a lot.
The things that I was promised from Apple were this: school comes first and this job comes second. Please keep this in mind as you continue reading.
After training, you get 3 days of nesting where you have a lot of managers and current iOS advisors that are there at your disposal: that means that if you are on a call and you are having difficulty, you can easily be in contact with someone and they will help you out OR actually take over the call. As a new beginner, this is an awesome way to get you into the groove. After nesting, you are right into working: taking calls full time during the summer, and then part time during the semester. After the summer (full time), we switched to part time for the school year. I was given a schedule that conflicted with my class schedule, and when I brought this concern to my manager, I got the days and hours I wanted almost instantaneously. Because I got the schedule I wanted, I was very happy and ended up being one of the top performers on my team: I have an average call time of 9 minutes, 3% sales (for those who get the job, you will soon realize this number is WAY above average), 5% escalation rate (meaning 2.58% of my calls I had to contact a supervisor, again, WAY below average),~80% for my surveys, and the last important statistic is schedule adherence (i.e. if you were schedule to work from 6pm-10pm, and you were logged in from 6pm-10pm, that is 100% schedule adherence) which I had as 83% my first semester. I have no way (now) of proving these statistics, you will just have to take my word for it.
Now comes Christmas break. During Christmas break, you move back to full time and are required to work the holidays: this is in the contract and is NOT negotiable: you HAVE to work which is no issue because you understand this once you start the job. Apple considers the Christmas time the most important during the year for obvious reasons. Everyone works. Everyone. The biggest concern I had during Christmas break is that I tried to get my lunch switched to a time when I had a religious service to attend on Christmas day, so I can go on my lunch break, go to this religious service, and return home and work. After talking to three representatives from the scheduling personnel (RTC), I was rudely and swiftly declined to make this switch. Somewhat concerning, but again there is nothing you can do once the people in charge tell you no.
Then comes second semester. At this point, my first year of working for Apple is slowly approaching. After Christmas break (full time), you switch back to part time. After I was switched back in the system, I received a random schedule that conflicted with my class schedule, similar to first semester. I was not concerned at all as this has happened before, so I contacted my manager PRIOR to school starting letting him know about this. He asked me to send him the times that I needed so it would not conflict, and that was that. One week goes by, which is now the first week of school, and my schedule had not been changed. This means that I could not work during certain times because I had class. My manager said he was working on it and that I should just work a schedule he wrote up so that I could get my 20 hours a week in: again no biggie. Another week goes by, and my schedule had still not been changed. Now my schedule adherence statistic was starting to take a hit. Was I getting my hours in for work? Of course, but now that schedule adherence statistic was dropping fast. Throughout these two weeks, I emailed and message my manager multiple times about getting the schedule changed. He said not to worry, that the statistics would be retroactively fixed. I then get to the third week of the school year, and my schedule was STILL not changed! At this point, it is like wow seriously? My schedule adherence had gone from 83% from first semester to 30% in a matter of three weeks. I had a meeting with my manager, where for (some reason) he was questioning why I needed the hours I requested; it seems that he forgot that I was a student and that I have class and the current schedule he gave me conflicted with that. During this meeting, he said that I could not get the hours I wanted (which was Monday, Tuesday, Wednesday, 1pm-5pm and Saturday 8am-5pm) because (1) too many people work during 1pm-5pm and (2) I can't change the weekend schedule, that is done by RTC. This, to me, was very weird as last semester I did not have this issue as my schedule was changed almost instantly.
Because I could not work during 1pm-5pm, he scheduled me 530pm-930pm on Tuesday, 6am-10am on Wednesday, and 1pm-5pm on Friday, and 6am-3pm on Saturday. Wait a minute you see what happened there right? I was scheduled 1pm-5pm even though to many people work during that time and he switched my schedule to Saturday even though I can't change the weekend schedule, that is done by RTC. Keep in mind, I am a student at a major research university during this whole time that this is occurring. Also during this time, my statistics had even gotten BETTER, with my average handle time decreasing to 8 minutes, sales going to 5%, surveys going to 90%, but my schedule adherence was still at 30%. I had a meeting the fourth week, where I was grilled for my schedule adherence statistic. I never got a good job at being the top performer from the team and the leader in sales, he went right into my schedule adherence statistic. When I told him the reason why my schedule adherence was so low (because THEY failed to give me the correct schedule) and that he told me it would be retroactively fixed, he said they could not retroactively fix and he told me to get the statistic up as soon as possible. 2 weeks later (week 6 of school), I was again grilled for my schedule adherence statistic. At this point, he has documented on my employee file that I have had a poor schedule adherence for almost 6 weeks now. There is no way possible, statistically, to go from 30% schedule adherence to 80% in two weeks. They were expecting me to do this impossible feat; basic mathematical analysis will show that if I had 4 weeks of <30% schedule adherence, that means in a perfect world of 100% schedule adherence (which does not happen due to system issues or whatever) that it would take AT LEAST 3-4 weeks to get into the 50% schedule adherence range, and another 3-4 weeks to get to 75% schedule adherence. Uh oh, guess what happens the 7th week of the school year? EXTENSIONS. This means that the area managers look at your statistics to see if you get offered to come back for next year. Guess what my schedule adherence was? ~50%. Not good enough. Just like that, I did not make extensions. Within 2 months of the second semester, I was told I would not be returning to Apple for the next school year despite my other statistics being phenomenal.
So, what do I think of all this? I think that in the beginning they had a very intimate relationship with their employees so that I would stay and perform well; and I did the first semester, but as I continued on and got into the system, I just became another one of the thousands of advisors. For those of you looking to take this job, I hope you do not get the same experience that I did. Just know that you are just another one of the advisors after the first six months, and that you can easily be replaced whether it is your fault or not. Some other concerns you should be aware of: in the first semester they said we would be taking some calls from Canada to help them out for a few weeks. No biggie, right? Wrong. You are able to see how many people are working the lines, and when this occurred they dropped the number of advisors in Canada from 800 to 158; this means that, even though if it was a slow day in the USA, you would have to take all of the calls from Canada because they were so overwhelmed. Duhhh, with only 158 people working in Canada and thousands of calls, don't you think that is a bad business move? Guess what: my last week of employment, almost all of my calls were from Canada. This means that even if people from the USA did not call in, and you would still have only 1 minute in between calls because they got rid of all the Canadian advisors and made the US people pick up the slack. 1 minute in between calls is Christmas call times; this is March, and we are working our butts off like it is Christmas time just because they do not want to hire more people from Canada? Please consider what I have said before applying for the job, and if you do apply, I hope you do not have the same experience as me.
Thanks so much! I'm hoping that the call I had wasn't them since it was private/unavailable!
I had a 3rd interview last week and received a call later offering a certain amount (was higher than originally mentioned for the position) and that they'd like to move forward with the process. Shortly after that, I got the background check email from hireright and filled it out right away. Hoping to hear back soon, because there's another job I interviewed for and have another interview scheduled tomorrow. Has anyone ever not been offered the position after going through the background check? I'm on really good terms with former employers (3 of them I listed) and there's nothing in my criminal background (maybe a speeding ticket a few years ago).
Sadly, I have heard of a few that did not get offers after the 3rd interview and BGC but not very many. My BGC took 2.5 days and I got my call within 3 hrs after it was sent to Apple.
No news is good news?
Still haven't heard anything. No one in HR has mentioned receiving a call for employment verification. BGC has been completed since last week.
For those who are doing the college program, what state are you in? Wondering if maybe they're not filling for my school yet....
Still haven't heard anything. No one in HR has mentioned receiving a call for employment verification. BGC has been completed since last week.
For those who are doing the college program, what state are you in? Wondering if maybe they're not filling for my school yet....
I just applied last night, my school (UCF) wasn't even an option, so I just applied through the normal job posting for a position in Orlando, hopefully I get it.
Trying to patiently wait on a call back
This forum thread and the one previous to it have been so helpful in my AHA journey. So has the website Glassdoor, it has a wealth of interview questions and the process. I filled out my first application in October 2013 for my state. Then I applied in January twice. Then in February I decided to try something different. I applied to several open positions at once in bordering states around mine. Two weeks later I received my first email from an Apple recruiter. I answered back with the requested information. Less then an hour later I received my first phone call. It lasted 10 mins and went well and I was set up for my second interview. I had my second interview via FaceTime on March 5. It was for about 30 mins and also went well. I then set up for my third and final interview yesterday. For some reason we could not connect via FaceTime. The team manager informed me he had experienced this previously with another interviewer and it was no big deal, so we moved forward on the phone. I feel like my third interview went okay but I'm not as confident about it as the first 2. During my final interview, I was really confident at times and others I stumbled so I'm unsure. He told me that they were still going through the process with other candidates and that a recruiter would update me with my status. Today was my first full day of waiting. It's been hard from what I've heard most good news usually comes in the first 3 days. If I make it training for my group would start April 7. Has anyone made it into that training session yet? I'm anxiously waiting with all fingers and toes crossed! I want this sooo badly!! Btw I'm going for the Part time AHA postion. Good luck to everyone else as well!
This forum thread and the one previous to it have been so helpful in my AHA journey. So has the website Glassdoor, it has a wealth of interview questions and the process. I filled out my first application in October 2013 for my state. Then I applied in January twice. Then in February I decided to try something different. I applied to several open positions at once in bordering states around mine. Two weeks later I received my first email from an Apple recruiter. I answered back with the requested information. Less then an hour later I received my first phone call. It lasted 10 mins and went well and I was set up for my second interview. I had my second interview via FaceTime on March 5. It was for about 30 mins and also went well. I then set up for my third and final interview yesterday. For some reason we could not connect via FaceTime. The team manager informed me he had experienced this previously with another interviewer and it was no big deal, so we moved forward on the phone. I feel like my third interview went okay but I'm not as confident about it as the first 2. During my final interview, I was really confident at times and others I stumbled so I'm unsure. He told me that they were still going through the process with other candidates and that a recruiter would update me with my status. Today was my first full day of waiting
. It's been hard from what I've heard most good news usually comes in the first 3 days. If I make it training for my group would start April 7. Has anyone made it into that training session yet? I'm anxiously waiting with all fingers and toes crossed! I want this sooo badly!! Btw I'm going for the Part time AHA postion. Good luck to everyone else as well!