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Mama22

macrumors newbie
Mar 3, 2014
14
0
This forum thread and the one previous to it have been so helpful in my AHA journey. So has the website Glassdoor, it has a wealth of interview questions and the process. I filled out my first application in October 2013 for my state. Then I applied in January twice. Then in February I decided to try something different. I applied to several open positions at once in bordering states around mine. Two weeks later I received my first email from an Apple recruiter. I answered back with the requested information. Less then an hour later I received my first phone call. It lasted 10 mins and went well and I was set up for my second interview. I had my second interview via FaceTime on March 5. It was for about 30 mins and also went well. I then set up for my third and final interview yesterday. For some reason we could not connect via FaceTime. The team manager informed me he had experienced this previously with another interviewer and it was no big deal, so we moved forward on the phone. I feel like my third interview went okay but I'm not as confident about it as the first 2. During my final interview, I was really confident at times and others I stumbled so I'm unsure. He told me that they were still going through the process with other candidates and that a recruiter would update me with my status. Today was my first full day of waiting:confused::confused::confused::confused:. It's been hard from what I've heard most good news usually comes in the first 3 days. If I make it training for my group would start April 7. Has anyone made it into that training session yet? I'm anxiously waiting with all fingers and toes crossed! I want this sooo badly!! Btw I'm going for the Part time AHA postion. Good luck to everyone else as well!:)


I got my rejection letter in 3 days. I was the same I nailed my first and second ones and third one I stumbled and just knew it wasn't good. I hope for better news for you.
 

mstyles

macrumors newbie
Feb 19, 2014
19
0
Just got an offer

You guys! I officially got hired and will be receiving my new hire paperwork a week from today. It took a total of 6 months to get everything done including interviews questionnaires and background checks. Me and my recruiter have been playing phone tag because I was in the process of getting a new phone. Anyway after signing the new hire paperwork I know I am not allowed to speak on these forums, I just wanted to ask what to expect in this package? Can anyone tell me what exactly is in it for the college position? I'm so excited I cannot wait!

My timeline was smooth besides waiting for the offer which was mainly my fault.
 

theapplelady

macrumors newbie
Feb 26, 2014
6
0
Mstyles- Congrats! Did they tell you your start date? I'm waiting on an offer or the dreaded decline email... It's been a week since BgC was completed so on trying to be patient.
 

Keepitpeachy

macrumors newbie
Mar 11, 2014
2
0
@mama22 I'm sorry to hear that! :( Do you plan on reapplying? I haven't heard back yet. I'm staying positive and trying not to stress about it!
 

dagmaar75

macrumors member
Feb 24, 2014
37
0
You guys! I officially got hired and will be receiving my new hire paperwork a week from today. It took a total of 6 months to get everything done including interviews questionnaires and background checks. Me and my recruiter have been playing phone tag because I was in the process of getting a new phone. Anyway after signing the new hire paperwork I know I am not allowed to speak on these forums, I just wanted to ask what to expect in this package? Can anyone tell me what exactly is in it for the college position? I'm so excited I cannot wait!

My timeline was smooth besides waiting for the offer which was mainly my fault.

You'll get a very cool white folder with a silver Apple logo. It's a 3 section folder. The left side will have paperwork that needs to be read and signed, these will include your I-9, intellectual property, home advisor agreement, and a few others. DO NOT waste time with the I-9 after your paperwork call. Go to a notary and have section 2 completed. Scan it and the IDs you have notarized, send the scans to the e-mail address and call the number (you'll get these in your folder). They will verify it and, if it's done correctly, e-mail you a FedEx label to send all of the paperwork back. In the middle section of the folder is your official offer letter to sign and send back with the other paperwork. The right side of the folder has benefit info and other stuff that does not need to be signed. You'll have a deadline to have the required paperwork sent back in by or you won't start your training. You'll receive an e-mail to sign up for a paperwork session as well. They will go over everything in the folder with you and everyone else on the call and provide the same instructions as I stated. Congrats on the hire!! I start March 31, IOS support.
 
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mstyles

macrumors newbie
Feb 19, 2014
19
0
Mstyles- Congrats! Did they tell you your start date? I'm waiting on an offer or the dreaded decline email... It's been a week since BgC was completed so on trying to be patient.

I start May 19th.


My BGC was completed on Jan 30th, and I'm just now getting an offer. Patience is key!
 

Animefreak

macrumors newbie
Mar 12, 2014
18
0
Timeline

I have been reading these post for the last three weeks. I applied for the aha on February 28 at midnight. Here is my time line

Feb 28 - filled out application
March 1st - received first phone call from recruiter
March 5th -2nd interview -FaceTime
March 11th - 3rd interview - FaceTime
March 12th - preliminary offer bgc email sent out

The process was amazingly fast ** fingers crossed bgc goes fast **

Projected start date April 7th
 

mstyles

macrumors newbie
Feb 19, 2014
19
0
You'll get a very cool white folder with a silver Apple logo. It's a 3 section folder. The left side will have paperwork that needs to be read and signed, these will include your I-9, intellectual property, home advisor agreement, and a few others. DO NOT waste time with the I-9 after your paperwork call. Go to a notary and have section 2 completed. Scan it and the IDs you have notarized, send the scans to the e-mail address and call the number (you'll get these in your folder). They will verify it and, if it's done correctly, e-mail you a FedEx label to send all of the paperwork back. In the middle section of the folder is your official offer letter to sign and send back with the other paperwork. The right side of the folder has benefit info and other stuff that does not need to be signed. You'll have a deadline to have the required paperwork sent back in by or you won't start your training. You'll receive an e-mail to sign up for a paperwork session as well. They will go over everything in the folder with you and everyone else on the call and provide the same instructions as I stated. Congrats on the hire!! I start March 31, IOS support.


Why thank you, that was quite detailed and I appreciate it a lot. I'm super excited! May 19th couldn't be any sooner! Congrats to you as well!
 

Animefreak

macrumors newbie
Mar 12, 2014
18
0
Quick question

I filled out the background check information but it never asked me about criminal history ( I don't have a criminal history , parents were very mama dearest) did anyone else have that part missing ?
 

mstyles

macrumors newbie
Feb 19, 2014
19
0
You'll get a very cool white folder with a silver Apple logo. It's a 3 section folder. The left side will have paperwork that needs to be read and signed, these will include your I-9, intellectual property, home advisor agreement, and a few others. DO NOT waste time with the I-9 after your paperwork call. Go to a notary and have section 2 completed. Scan it and the IDs you have notarized, send the scans to the e-mail address and call the number (you'll get these in your folder). They will verify it and, if it's done correctly, e-mail you a FedEx label to send all of the paperwork back. In the middle section of the folder is your official offer letter to sign and send back with the other paperwork. The right side of the folder has benefit info and other stuff that does not need to be signed. You'll have a deadline to have the required paperwork sent back in by or you won't start your training. You'll receive an e-mail to sign up for a paperwork session as well. They will go over everything in the folder with you and everyone else on the call and provide the same instructions as I stated. Congrats on the hire!! I start March 31, IOS support.

Do you know how much they reimburse for internet/landline?
 

dagmaar75

macrumors member
Feb 24, 2014
37
0
Do you know how much they reimburse for internet/landline?

They sure do! $50 per month. It's split up between the pay periods.

----------

I filled out the background check information but it never asked me about criminal history ( I don't have a criminal history , parents were very mama dearest) did anyone else have that part missing ?

HireRight will verify employment history and background. If you filled out what the form asked for you did it correctly. Now you just get to wait. Mine took about 3 business days.

----------

I have been reading these post for the last three weeks. I applied for the aha on February 28 at midnight. Here is my time line

Feb 28 - filled out application
March 1st - received first phone call from recruiter
March 5th -2nd interview -FaceTime
March 11th - 3rd interview - FaceTime
March 12th - preliminary offer bgc email sent out

The process was amazingly fast ** fingers crossed bgc goes fast **

Projected start date April 7th

Wrapping up my process now. I am FedExing my paperwork back today then I just have to wait for my equipment to come and for my class to start. It took some time but the end result is so worth it.
 

mstyles

macrumors newbie
Feb 19, 2014
19
0
They sure do! $50 per month. It's split up between the pay periods.

----------



HireRight will verify employment history and background. If you filled out what the form asked for you did it correctly. Now you just get to wait. Mine took about 3 business days.

----------



Wrapping up my process now. I am FedExing my paperwork back today then I just have to wait for my equipment to come and for my class to start. It took some time but the end result is so worth it.

My class doesn't begin until May 19th and it can't come any sooner!! Did they explain to you at all how the tuition reimbursement works? Sorry for all the questions I just can't wait 5 more days for the benefits package!! Ahhhh lol
 

dagmaar75

macrumors member
Feb 24, 2014
37
0
My class doesn't begin until May 19th and it can't come any sooner!! Did they explain to you at all how the tuition reimbursement works? Sorry for all the questions I just can't wait 5 more days for the benefits package!! Ahhhh lol

I know they do tuition reimbursement but that's about it, no details. I'm sorry.
 

AndrewR23

Contributor
Jun 24, 2010
4,643
1,795
Hello, I have an interview for the Apple at home advisor 1 year college program.


Does anyone know how vacation time works?

I know 100% everything about iOS. IOS user since 2007.

I know NOTHING about macs. Never used one.

They said you either get hired on iOS or mac. How do you know whether you get iOS or mac?

Thanks.
 
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Applequeen23

macrumors newbie
Mar 15, 2014
9
0
Mesa, Az
I work for Apple... technically. My company recently asked us if we would love to work from home! I would definitely love that because I don't have to wear pants! I work Customer Service and boy are you guys crazy! haha I read macrumors at work and decided to create an account so that I can say good luck to people who want to work for Apple!! Anything that has to do with IOS is going to be hard at first! My first launch was the iPhone 5S. I started in August and knew nothing about apple. I didn't have anything Apple. I just recently got the iPhone 4 which I love. Yes I am that person that wants a bigger screen:rolleyes::rolleyes: I work for a company that has a contract with apple so I work for apple but not directly. We get the same discount as people who work for McDonalds, now the retail reps.. i believe they get $500 off a computer I think about 3 times a year plus friends and family discounts. That's where it is at! Just wanted to let some people know how it is when you work with apple directly or through a contracted company.:apple::apple:
 

lconsh

macrumors newbie
Jan 27, 2014
12
0
So, I applied for the chat position weeks ago and got an email from what I thought was a recruiter. I now have an interview at the store. Could this be for the chat position even though it isn't even listed in my state?
 

MustacheCastash

macrumors member
Jun 9, 2013
34
0
So, I applied for the chat position weeks ago and got an email from what I thought was a recruiter. I now have an interview at the store. Could this be for the chat position even though it isn't even listed in my state?

Does the email that you received reference the chat position at all? Usually, the initial email that they send out before scheduling an interview references the job you applied for in some sort of way. What exactly did the email say, if you don't mind?
 

lconsh

macrumors newbie
Jan 27, 2014
12
0
Does the email that you received reference the chat position at all? Usually, the initial email that they send out before scheduling an interview references the job you applied for in some sort of way. What exactly did the email say, if you don't mind?

It just says that they came across my email and wants to know my availability to discuss a possible career. Someone I know who works for Apple submitted my resume without a specific position weeks before I applied for chat.
 

MustacheCastash

macrumors member
Jun 9, 2013
34
0
It just says that they came across my email and wants to know my availability to discuss a possible career. Someone I know who works for Apple submitted my resume without a specific position weeks before I applied for chat.

Okay, I see. Well it's probably not for the actual chat position, but I would definitely bring it up during the interview. My brother just received a response back from the phone support position and the recruiter specifically referenced the job, asked a few questions and wanted to schedule a call. I also applied for the chat position and haven't received anything yet. A recruiter that I did speak with said that he/she didn't actually recruit for the chat positions but would send my information along.
 

lconsh

macrumors newbie
Jan 27, 2014
12
0
Okay, I see. Well it's probably not for the actual chat position, but I would definitely bring it up during the interview. My brother just received a response back from the phone support position and the recruiter specifically referenced the job, asked a few questions and wanted to schedule a call. I also applied for the chat position and haven't received anything yet. A recruiter that I did speak with said that he/she didn't actually recruit for the chat positions but would send my information along.

Thanks, I haven't heard anything either for the chat postion. I was nervous bc I received a couple calls that I missed from an unavailable number that didn't leave a message. I was hoping that I didn't miss a call from the recruiter. I was actually considering making a new profile and reapplying. I'm going to go to the interview tomorrow and let them know. Good luck to us!
 

jdivanich

macrumors newbie
Jan 30, 2014
15
0
May 27th?

Is anyone else out there starting training on May 27th? Just throwing this out there...=)
 

eww7633

macrumors regular
Dec 15, 2008
181
70
Apple has as of this date, never hired directly into technical support chat. If you applied for a chat job, it must be iTunes chat support.
 
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