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Apple At-Home Advisor... (Part 2)

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MustacheCastash

macrumors member
Jun 9, 2013
34
0
lconsh said:
Thanks, I haven't heard anything either for the chat postion. I was nervous bc I received a couple calls that I missed from an unavailable number that didn't leave a message. I was hoping that I didn't miss a call from the recruiter. I was actually considering making a new profile and reapplying. I'm going to go to the interview tomorrow and let them know. Good luck to us!
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Yes, good luck to us! I think Apple number shows up on the caller ID when they do call. If not, they definitely leave messages so long as your voicemail is set up. They are very thorough so if no one left a message you should be good. I'm thinking that they haven't gotten around to contacting people back about the position yet.

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eww7633 said:
Apple has as of this date, never hired directly into technical support chat. If you applied for a chat job, it must be iTunes chat support.
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"As an Apple At Home Chat Advisor, you will work from home supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service support, troubleshooting, and support primarily via our chat channel."

That looks like technical support to me.
 
D

dagmaar75

macrumors member
Feb 24, 2014
37
0
MustacheCastash said:
Yes, good luck to us! I think Apple number shows up on the caller ID when they do call. If not, they definitely leave messages so long as your voicemail is set up. They are very thorough so if no one left a message you should be good. I'm thinking that they haven't gotten around to contacting people back about the position yet.

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San Jose, CA is what showed up on my caller ID.
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S

Smoothcrmnl

macrumors newbie
Mar 18, 2014
10
0
Mac Support on the Phones. I previously worked for Apple in the Stores for a few years, back a few years ago. The process getting this job was fairly quick.
 
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The turnip

macrumors newbie
Feb 25, 2014
6
0
Patience is key guys.

Timeline
Applied in January
Interview and Background Check in February
Offer Call and Packet in March
Start Date in April
 
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dagmaar75

macrumors member
Feb 24, 2014
37
0
The turnip said:
Patience is key guys.

Timeline
Applied in January
Interview and Background Check in February
Offer Call and Packet in March
Start Date in April
Click to expand...

^^^ What he said. It took Apple more than a month to contact me after my resume was submitted by a friend. After the initial contact the process moved along much faster. After the first contact I was hired in 3 weeks. I start March 31.
 
T

The turnip

macrumors newbie
Feb 25, 2014
6
0
dagmaar75 said:
^^^ What he said. It took Apple more than a month to contact me after my resume was submitted by a friend. After the initial contact the process moved along much faster. After the first contact I was hired in 3 weeks. I start March 31.
Click to expand...

Are you doing Mac OS or iOS?
I was so excited to get the call I forgot to ask what I was going to be working with lol.
 
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mstyles

macrumors newbie
Feb 19, 2014
19
0
dagmaar75 said:
I am working IOS. I actually didn't find out until the paperwork call :).
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Yo! The paperwork gets sent by FedEx right? Because I moved from the address they were supposedly sending it to, and now FedEx says they have nothing being sent to that address. My recruiter already sent out the package so the only way to reroute it is with a tracking number and I can't get in contact with her :-/
 
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abananas

macrumors member
Sep 23, 2013
52
0
mstyles said:
Yo! The paperwork gets sent by FedEx right? Because I moved from the address they were supposedly sending it to, and now FedEx says they have nothing being sent to that address. My recruiter already sent out the package so the only way to reroute it is with a tracking number and I can't get in contact with her :-/
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They emailed soft copies the day before for anyone who hadn't received their packet yet.
 
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MissyMay1982

macrumors newbie
Mar 19, 2014
7
0
2nd Interview

I had my 2nd Interview today and I think it went pretty well. I wasn't offered a 3rd however on the spot, I guess they are having a meeting Friday to go over possible candidates. Did anyone else have an interview today and get told the same thing? Seriously STRESSING!!!! :eek:
 
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eww7633

macrumors regular
Dec 15, 2008
181
70
MustacheCastash said:
Yes, good luck to us! I think Apple number shows up on the caller ID when they do call. If not, they definitely leave messages so long as your voicemail is set up. They are very thorough so if no one left a message you should be good. I'm thinking that they haven't gotten around to contacting people back about the position yet.

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"As an Apple At Home Chat Advisor, you will work from home supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service support, troubleshooting, and support primarily via our chat channel."

That looks like technical support to me.
Click to expand...

Let me know if you hired and it's technical not iTunes. If not, I'll laugh when you consult about syncing.
 
A

aRandomizzer

macrumors newbie
Jan 11, 2014
6
0
MissyMay1982 said:
If someone could answer my question that would be great.
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I previously worked for apple 7 months but have since left. I started out as Mac phone support, then got dual skilled for iOS phone support, then during the holiday rush I was iOS chat which was a blast. After the holidays I left Apple because a better job opportunity came up. MissyMay1982, I will say that by the sound of what you asked it seems that you will get rejected, although I could be wrong but just my two cents. If anyone would like send me a private message or ask me any questions here. I will be truthful about my answers and tell you how it is when working the job from home.
 
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dagmaar75

macrumors member
Feb 24, 2014
37
0
MustacheCastash said:
Dude, you can laugh as hard as you need to if that makes you feel good. The point is to be hired by Apple, I have no issue with technical support or iTunes...I doubt that anyone else does either. Once again, from what I read, that looks like technical support to me. Obviously you believe you're some kind of Apple knowledge God and you have issues with someone challenging anything you've said. I have a mind of my own buddy. iTunes or tech support, either way i'm good.
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I concur. It doesn't matter what project you support, a job with Apple is hard to get so be proud no matter where you go. I'm so thankful that they hired me and I'm not embarrassed to tell people where I work.

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MissyMay1982 said:
If someone could answer my question that would be great.
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Don't be afraid to reach out to your recruiter if you don't get an offer. You have the right to know why they didn't hire you. If you don't get hired please don't give up!
 
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MissyMay1982

macrumors newbie
Mar 19, 2014
7
0
thanks for the reply. Just really need/want this job... I will keep trying if I don't get... Just keeping those fingers crossed I do... Waiting can be the worst part. I know if I move on I will be in the April 28th training class.
 
secretagnt

secretagnt

macrumors member
Mar 20, 2014
33
7
I have my facetime interview Monday ... kinda nervous but not really as I have done customer service and tech support for a long while now ... for my three references I used 1 manager and two actual customers of mine that have contacted management in places I have worked to comment and compliment me on my outstanding attention and detail to customer service ... Hopefully that will help me some as well .... To all that are interviewing good luck and hope we all get it ....
 
M

MustacheCastash

macrumors member
Jun 9, 2013
34
0
dagmaar75 said:
I concur. It doesn't matter what project you support, a job with Apple is hard to get so be proud no matter where you go. I'm so thankful that they hired me and I'm not embarrassed to tell people where I work.

My thoughts exactly. Congrats to you on being hired. I'm feeling pretty confident, just have to be patient now.
Click to expand...
 
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neverrtheless

macrumors newbie
Mar 1, 2014
26
0
secretagnt said:
I have my facetime interview Monday ... kinda nervous but not really as I have done customer service and tech support for a long while now ... for my three references I used 1 manager and two actual customers of mine that have contacted management in places I have worked to comment and compliment me on my outstanding attention and detail to customer service ... Hopefully that will help me some as well .... To all that are interviewing good luck and hope we all get it ....
Click to expand...

Did they ask you to list references on the application? Or you put on resume. Because I was not asked to list referenes...?
 
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