I haven't been told which support division I will be a part of.
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Standard at home advisor.
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Apple At-Home Advisor... (Part 2)
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Wow. My recruiter told me on me on my very first interview. I thought I might be doing OS X support as well as basic hardware troubleshooting and I was thrilled to find I'll just be supporting iOS.
I'm guessing I will be doing OS X due to the fact that a lot of the questions I was asked during my interview revolved around that i.e. If I'm familiar with boot camp.
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Are you a part of the September 3rd class? If so then maybe the September class is iOS and the August 14th class is something different. Not exactly sure how they determine what training you will be attending.
Yeah I got a question about boot camp as well. She wanted to know if I've heard of it and if so then explain what it is. I got a ton of hardware questions too and a lot of networking stuff as well. Which is why I thought I was going to be providing OS X support. After all the questions however she let me know I'd be supporting iOS and maybe down the line I'll be crossed trained in other Applecare areas.
Interesting. I guess I will find out on the 14th when I start.
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Maybe we will be in the same class then. I would really like iOS seeing is its what I know the best. But I'm familiar with OS X since it's my main platform I use.
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Hmm interesting. I'm curious to find out now.
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When supporting iOS do you think they still send a iPod touch as well as the iMac?
Yeah I was told you get an iPod Touch in addition to the iMac. They want you to have an iOS device which runs the latest version of iOS
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Hopefully they'll level up our pay as well. lol. Desktop support can be a huge pain in the butt especially if Apple has a list of 3rd party peripherals that they support. We shall see...
In your offer packet did it say anywhere in there that you would be working with iOS?
The packet is called " iOS Tech Support" lol so I think it's safe to assume I'll focus only on iOS at first
It's weird that nobody ever mentioned to you what area you'll focus on throughout the whole hiring process? Did you have 2 interviews or 3? And they really never mentioned what it is you're going to be supporting? Crazy.
I had 2 interviews. The 2nd interview had 2 managers sitting in on it. I asked during my last interview if they knew what I would be supporting and they told me I didn't have a specific field. I would be training for everything.
Wow that's awesome. Hopefully you're making of ton of money as well. How long is your training? I mean if you're doing everything I would imagine you're going to be in training for a minute. lol
I'm scheduled for 9 weeks of training. Is everyone else scheduled for the same amount?
Whoa. lol. No I've got 4 weeks with the last week being on the phone " nesting "
9 weeks damn dude they are going to teach you everything. Good luck man. Kill it
Thank you, good luck to you as well. Keep in touch. Would like to know how everything went for you.
Have you taken the test already?
[doublepost=1501374364][/doublepost]Has anyone taken the test before nesting???
[doublepost=1501374364][/doublepost]Has anyone taken the test before nesting???
Haven't started training yet. I start the 14th. I read that there is an exam at the end of the training. Not sure if it's different for those who are in training for iOS.
I was on training fror iTunes account and billing. It seems super easy. Ive already tajen phone calls to get the flow of the calls
Yes, that is supposed to come with a pay rate increase.
[doublepost=1501378723][/doublepost]Want to mention that I got the position through KellyConnect. My info might be a little different. Oh, I'm also chat only. It's overnight, sometime between 9p and 8a central time. I have some sort of orientation 8/7 and another 8/11. Training starts 8/14 and lasts until 9/1 (3 weeks). Then there is a second training session, but they couldn't tell me how long it would last. Could be a few days or a few weeks. :/