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misskayla85

macrumors newbie
May 19, 2014
5
0
Yay!

I just got the call this morning and they offered me the job! They pushed the start date back two weeks though and now I am in the July 14th class. Said it would be a 9 week training class. So excited! Thanks for your response, it gave me hope while waiting almost three weeks to hear back.

Yeah it took FOREVER to hear back. Get this... my THIRD interview was on April 16. Yes. April. It took over 3 weeks to hear anything back. I was informed that the training class I was being recruited for was full, but they wanted me to go to a later class (June 23). I had to do ANOTHER interview May 12. Got through that. Just got the call yesterday! :)

Just hold out. The fact that you haven't gotten the "Thanks for playing" email means you're still in the game. You'll hear something soon!
 

LordChao

macrumors newbie
May 8, 2014
7
0
Still Waiting

Me and a colleague of mine who both work tech support applied to several apple AHA posting over the course of a month with no response... Is there a certain point when there is no hope?
 

rachelblu

macrumors newbie
May 17, 2014
16
4
I just got the call this morning and they offered me the job! They pushed the start date back two weeks though and now I am in the July 14th class. Said it would be a 9 week training class. So excited! Thanks for your response, it gave me hope while waiting almost three weeks to hear back.

Thats a long training class!!

Congrats :)
 

setite

macrumors regular
May 29, 2014
117
5
I just wanted to weigh in with my experience thus far.

I got an e-mail from career services or something similar from my school, CSU, on April 3rd. I applied later that day, and got an e-mail April 7th titled "Apple At-Home Advisor Position Next Steps". In this e-mail I was instructed to answer a questionnaire, upload a transcript, and it recommended that I attend a webinar on the position, which I did.

On April 11th I attended the seminar, and later the same day I got an e-mail to schedule an interview, which I scheduled for the 16th at 4PM CST, it was the only time that worked within my schedule, they only gave around 10 time slots over the course of two consecutive days. It was a FaceTime interview that lasted exactly 30 minutes, and it was the only one in the process. They offer phone interviews and the might even offer Skype option, but I'm not sure about that. I was told that I would hear back in 2 weeks and that it was the only interview in "our process", so it's interesting that you all keep mentioning multiple rounds of interviews.

I heard back in 3 weeks, on May 8th, with an e-mail titled "It's time to complete your Apple Application" where I basically had to fill out the entire application again. This might be because most of my previous application was from a previous application in 2010 for a Genius Bar position. As a side note, though I applied for Genius Bar, they didn't tell me until I arrived at the seminar/interview that I was actually being interviewed for a sales position.

Anyhoo, on May 9th I got information from HireRight on submitting for a background check which I filled out the same day. I got a call from what I assume was a recruiter on May 20th with information about the job. They told that this year the interview process or something was delayed so training would start later and be part time instead of full time. She asked if I was okay with the pay of 11.25$, covered the job requirements which require faster internet (I think) because they no longer require a landline phone. I was told when to expect my equipment and given windows for training.

So all in all the process involved a small bit of paperwork, one 30 minute interview, and a month and a half of nail biting and waiting. All in all it was a great experience and I look forward to the job. My interviewer was a great woman, really personable and she was able to answer all my questions. I look forward to finally working with people who know their stuff.

EDIT: I just finished reading some more threads. My degree is in Psychology with an Industrial/Organizational concentration and I have no tech experience, however I got an A in my entry level CS class so maybe they saw that on my transcript. I would be interested to know the GPA and IT/CS grades of anyone who was required to take the tech test. It's possible, though I'm unsure how probable, that certain GPA levels exclude people from the second or third round of interviews and/or the tech test. My GPA is 3.86 so if people are willing to post their relevant info, perhaps we can suss out the protocol for what interview meausured are required.

Also I start July 14th as well, I was given an option for 4-8pm MST or 5-9 MST. Unfortunately I don't recall which one I picked, though I think it was the earlier one so I wouldn't be nearly as tired.

P.S. It looks like a lot of us joined the forum this month to talk about the job, interesting.
 
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iPhone7s

macrumors member
Mar 6, 2014
78
34
Applied in Ireland back in March. Received email last week asking if I was interested. Took technical assessment today.

*Fingers crossed*
 

IrishGirl

macrumors newbie
May 5, 2014
12
0
Ireland
Applied in Ireland back in March. Received email last week asking if I was interested. Took technical assessment today.

*Fingers crossed*[

Best of luck! I passed their technical assessment and did my interview yesterday. I got an email this morning with regards to a background and reference check so have completed that through HireRight.

Everyone's experience so far seems to be different!
 

iPhone7s

macrumors member
Mar 6, 2014
78
34
Applied in Ireland back in March. Received email last week asking if I was interested. Took technical assessment today.

*Fingers crossed*[

Best of luck! I passed their technical assessment and did my interview yesterday. I got an email this morning with regards to a background and reference check so have completed that through HireRight.

Everyone's experience so far seems to be different!

Interesting. I wonder what will happen for me. How did you find the test? There was only 2 questions I wasn't sure of but gave estimated guesses for.
 

IrishGirl

macrumors newbie
May 5, 2014
12
0
Ireland
Interesting. I wonder what will happen for me. How did you find the test? There was only 2 questions I wasn't sure of but gave estimated guesses for.

I had no clue of a question about cabling, but was upfront and gave the info I had... Think I did ok on the rest of them, some were educated guesses! I should have screen shot each question! But I was so nervous, and it kind of threw me how it went straight into name 3 types of x, what is such and such.....
 

iPhone7s

macrumors member
Mar 6, 2014
78
34
I had no clue of a question about cabling, but was upfront and gave the info I had... Think I did ok on the rest of them, some were educated guesses! I should have screen shot each question! But I was so nervous, and it kind of threw me how it went straight into name 3 types of x, what is such and such.....

Yeah pretty much the same stuff here. I think you would have had to miss a lot of them not to pass. You must be fairly confident of getting the job now then? :) How long after your tech test was the phone call to arrange the interview?
 

IrishGirl

macrumors newbie
May 5, 2014
12
0
Ireland
Yeah pretty much the same stuff here. I think you would have had to miss a lot of them not to pass. You must be fairly confident of getting the job now then? :) How long after your tech test was the phone call to arrange the interview?

They said at the interview that I wouldn't know either way for a week and I think they said that the HireRight process would only kick in then...email then this morning said HireRight was starting and I would hear from apple in a few weeks! I'm not taking anything for granted til it's an offer.
It took 4 days to let me know I had passed the tech test then another 2 weeks before I was called for interview. I had exams in the meantime though so I think they were advised of this by the college.
 

RiverPlate

macrumors newbie
May 16, 2014
6
0
They told me that I am for the Jun 23rd class. But I have not yet received my offer package in the mail by FedEx. How long does it usually takes? For the tech specs regarding your internet speed. How do they test that?
 

Entoncool

macrumors newbie
May 3, 2014
2
0
Is anyone else on here applying for the AHA position in Phoenix? I applied April 26th and still haven't gotten any word back. Do they call everyone who applies for the job or do they filter them first, I put in a very nice resume that should guarantee me the job...
 

smlittle

macrumors newbie
May 21, 2014
15
0
I got the official offer today

I do an orientation phone call on June 9th, orientation day on June 13th and start training on June 16th. My background check was done very quickly as was my I-9 and paperwork process. The entire process has been under 3 weeks from the time I applied to getting the offer. I went through KellyConnect. My phone and internet is being set up appropriately on June 2nd and my work computer, iPod and supplies should be sent out by the 10th. I was told that I will be providing support for iPods. I'm not sure if that means I'll be doing iOS or just iPods. I guess I'll find out soon enough. :) I'm still not sure of the KellyConnect benefits other than if you are full time (which I will be) then you do get some benefits. I just don't know exactly what they are yet.
 

ragemac

macrumors newbie
May 30, 2014
2
0
soooo nervous

I'm reading all of these posts, now I'm even more so. I applied for a pt position and they sent me an application for a different position that happened to be full time.

I never took a tech test, but have already been through 2 interviews. Was told I'd hear back about the third next week if I made it. This is for a July 7th class, what's the chance I'll make it?
 

smartalex

macrumors newbie
May 31, 2014
17
0
I also had two interviews and was told I would be recommended for a third interview and what to expect on third interview and that I would get an email with a link to schedule the 3rd interview. This is for the July 7 class. Does anyone know how long I should wait before I check with them? I don't wanna be too pushy.
 

ragemac

macrumors newbie
May 30, 2014
2
0
I also had two interviews and was told I would be recommended for a third interview and what to expect on third interview and that I would get an email with a link to schedule the 3rd interview. This is for the July 7 class. Does anyone know how long I should wait before I check with them? I don't wanna be too pushy.

My 2nd was just yesterday, and she said they had a meetig to discuss all the candidates, so i was told it would be the middle of next week before I heard back.
Idk when your last was but I would give it a week I think.
 

MACnCheezer

macrumors newbie
Jun 1, 2014
1
0
BAckground stage

Hey so anyone left hanging after the background check? I got the background check results, all looks good, but no word from apple yet. I was offered the job pending the bgc.
 

Pleasehelpme234

macrumors newbie
Jun 2, 2014
1
0
Tech test questions

What questions are asked in the Tech Test? I need this job SO bad, and I want to be prepared as possible. Some of the questions listed I had to look up :(. I have my first facetime interview this week. My recruiter said this is for August classes....
 

setite

macrumors regular
May 29, 2014
117
5
Hey so anyone left hanging after the background check? I got the background check results, all looks good, but no word from apple yet. I was offered the job pending the bgc.

How did you get the results of your background check? After my check I heard nothing until a recruiter called to offer me the job. I posted on the previous page of the thread or the one before with a timeline so you can see how long it should be.

Did you go through Apple or Kelly Connect? I ask because I wasn't "offered the job pending the BGC" though I know that the BGC means you have the job as long as no surprises come up in the check, which I think is what background checks mean. I've never had a background check unless I'd gotten a job.
 

IrishGirl

macrumors newbie
May 5, 2014
12
0
Ireland
What questions are asked in the Tech Test? I need this job SO bad, and I want to be prepared as possible. Some of the questions listed I had to look up :(. I have my first facetime interview this week. My recruiter said this is for August classes....

The questions I got were along the lines of what you have read on here...


Questions about troubleshooting steps for a phone that won't send texts
Troubleshooting steps for PC that won't turn on
iOS questions....
Question about iTunes installation.
 
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