Apple At-Home Advisor...

[VA-Enthusiast]

KellyConnect/Apple AHA Promotional Opportunities

Has anyone received promotions via Kelly Services? If so, how long did it take you to be promoted?

 

[Echo388]

Heard anything yet?

Hello all. I got to the technical interview portion of a phone interview yesterday and was told I would hear back "in a day or two" about the next steps. The phone connection was not good but I feel that I did great on answering the questions that were asked. Does this sound like they may be considering me for the job?

Also, for those that did get hired, what company is the health insuranced through?

Just wondering if you heard anything yet?

 

[Roiinmeoh]

I applied last Thursday night. Got a call Friday afternoon. Basic questions and information about skills, pay, hours, etc. She said she was setting up an interview with a recruiter THAT night. Recruiter called for Facetime but my facetime acted nuts. So we did it over the phone. She asked basic questions about customer service, my previous experience, how to delete iphone apps, what is a router, etc...She liked my answers and said she was recommending that I move on to the hiring manager. (she was a recruiter).

I set up that interview for this Friday, but the manager went on vacation??? So another manager contacted me, and now the interview is next Wed. Unfortunately, my macbook will be getting serviced, so I may not be able to facetime...again. Manager said it wasn't a problem, but we'll see.

 

[Queenkai]

keep trying

[
I would try Kelly services,its the same position but without the benefits and a pay decrease but I have heard of people starting at Kelly and moving to apple. GOOD LUCK!!



QUOTE=Rums222;15198397]Well, I received the dreaded rejection email. Good luck to everyone else though!![/QUOTE]

 

[Queenkai]

So nervous

Monday I will be signing my papers with Kelly but i'm still waiting to hear from Apple. I am currently in the 23rd class, really hoping Apple comes through before training class begins. Tuesday can't come soon enough for me.

 

[VA-Enthusiast]

Monday I will be signing my papers with Kelly but i'm still waiting to hear from Apple. I am currently in the 23rd class, really hoping Apple comes through before training class begins. Tuesday can't come soon enough for me.

I'm in the training sessions starting on the July 23 also! CYA there (if you don't get a better offer from Apple)!

 

[Judi13]

Aaaaa

 

[Echo388]

Hang In There

Well, I received the dreaded rejection email. Good luck to everyone else though!!

Sorry to hear about the email. As someone else suggested, maybe you could try through Kelly. I may be doing the same thing this coming week, after I get the dreaded email.

Good luck to you and hope you find something that works well for you.

 

[Thatguyrl]

Interview ?'s

I've read a few of the previous posts, but can anyome give me more insight as to the "technical" types of questions that they ask during the 2nd interview? I have my 2nd interview this week and am curious about what I should be familiar with. Any specific software / hardware type questions? Any insight would help!

 

[HH0708]

Just wondering if you heard anything yet?

I haven't heard anything. I have checked through my E-mail. No rejection E-mail yet, but since it has been a week and a half since the second interview, I highly doubt I got the job. It seems that most of those who did get the job were offered a third interview with the hiring manager during the second interview. I'm wondering if not having skype hurt my chances. Also, the person interviewing me had a lot of background noise and I was having a hard time hearing her.

How long does it normally take to get the rejection E-mail? And if you get rejected should you apply again immediately, or wait a while? Would you apply through this other company (Kelly) instead?

----------

I've read a few of the previous posts, but can anyome give me more insight as to the "technical" types of questions that they ask during the 2nd interview? I have my 2nd interview this week and am curious about what I should be familiar with. Any specific software / hardware type questions? Any insight would help!

The questions I were asked were "What is a hard drive?", "What is hardware? Software?", "If a customer called up and said their wifi was not working, how would you help them?", "If a customer called and said their printer is not working, what would you do?".

 

[swingerofbirch]

[
I would try Kelly services,its the same position but without the benefits and a pay decrease but I have heard of people starting at Kelly and moving to apple. GOOD LUCK!!



QUOTE=Rums222;15198397]Well, I received the dreaded rejection email. Good luck to everyone else though!!

[/QUOTE]

Can I ask how they ended up making the transition from Kelly to Apple? I haven't seen such a possibility. In fact, my experience, which I can't really talk about yet, tells me that it might not be possible, but I'm not sure. I'll update when I can.

 

[crice937]

My Experience

I've been following this thread for a while and just wanted to add my experiences to it.

I was contacted around two weeks ago to interview for the At Home Advisor non-student position. My first interview took place a few days after initial contact was made and my second one was the next morning. The first interview was a phone interview with a recruiter and the second was a FaceTime interview with a woman who I believe is on of the AHA team mangers. I thought both interviews went very well.

The day after my second interview I received an email from HireRight asking me to authorize a background check. I've received a few emails from HireRight since they initially contacted me to follow up on some information they could not locate in regards to my previous employers. This Thursday will mark two weeks from my second interview, so I'm getting very anxious to get a call from Apple.

I'm looking to leave my current job, but in order to give a proper two weeks notice I'll need to let my current employer know by this Friday since Apple quoted me a start date of July 30th. If any of you who are still interviewing/hoping to interview have any questions about the process just let me know. I'll do my best to answer them.

Also, wish me luck! I'm running out of a patience. Hahaha.

 

[doubled3d]

Hanging in there

I've been following this thread for a while and just wanted to add my experiences to it.

I was contacted around two weeks ago to interview for the At Home Advisor non-student position. My first interview took place a few days after initial contact was made and my second one was the next morning. The first interview was a phone interview with a recruiter and the second was a FaceTime interview with a woman who I believe is on of the AHA team mangers. I thought both interviews went very well.

The day after my second interview I received an email from HireRight asking me to authorize a background check. I've received a few emails from HireRight since they initially contacted me to follow up on some information they could not locate in regards to my previous employers. This Thursday will mark two weeks from my second interview, so I'm getting very anxious to get a call from Apple.

I'm looking to leave my current job, but in order to give a proper two weeks notice I'll need to let my current employer know by this Friday since Apple quoted me a start date of July 30th. If any of you who are still interviewing/hoping to interview have any questions about the process just let me know. I'll do my best to answer them.

Also, wish me luck! I'm running out of a patience. Hahaha.

Thank you everyone for this thread. Thank you also crice937. Like you, I have also been following this thread since I applied for the At-home Advisory position at Allentown, PA. I applied for this position last Tuesday (July 4th), and so far I haven't got any response (call or a email). Should I re-apply or just wait patiently or is there a way I can follow up on my application?

 

[crice937]

Thank you everyone for this thread. Thank you also crice937. Like you, I have also been following this thread since I applied for the At-home Advisory position at Allentown, PA. I applied for this position last Tuesday (July 4th), and so far I haven't got any response (call or a email). Should I re-apply or just wait patiently or is there a way I can follow up on my application?

I have a friend who has similar qualification as myself who applied sometime early last week and has yet to hear back. I would just keep applying and keep an eye out on Apple's website for new listings. My friend initially applied for the same listing I did, but a few days later noticed another listing for the same AHA position at a different location. I think last week and this week have been disrupted by so many people taking vacations around the 4th of July holiday.

It took me about three days to hear back after my initial application, but I feel like my process went a lot more quickly than the norm. I went from application to background check in 8 days.

 

[Thatguyrl]

I've been following this thread for a while and just wanted to add my experiences to it.

I was contacted around two weeks ago to interview for the At Home Advisor non-student position. My first interview took place a few days after initial contact was made and my second one was the next morning. The first interview was a phone interview with a recruiter and the second was a FaceTime interview with a woman who I believe is on of the AHA team mangers. I thought both interviews went very well.

The day after my second interview I received an email from HireRight asking me to authorize a background check. I've received a few emails from HireRight since they initially contacted me to follow up on some information they could not locate in regards to my previous employers. This Thursday will mark two weeks from my second interview, so I'm getting very anxious to get a call from Apple.

I'm looking to leave my current job, but in order to give a proper two weeks notice I'll need to let my current employer know by this Friday since Apple quoted me a start date of July 30th. If any of you who are still interviewing/hoping to interview have any questions about the process just let me know. I'll do my best to answer them.

Also, wish me luck! I'm running out of a patience. Hahaha.

Do you remember any of the questions they asked during your 2nd interview? I have my 2nd interview this week and I think I'm panicking for no reason, lol. Best of luck to you!! Think positive thoughts!!

 

[crice937]

Do you remember any of the questions they asked during your 2nd interview? I have my 2nd interview this week and I think I'm panicking for no reason, lol. Best of luck to you!! Think positive thoughts!!

They were pretty straight forward technical questions. I'll list the ones I remember below.

-What Apple products do you/have you owned?

-What are the specs of your current system?

-We did a role play where the interviewer pretended to be someone who dropped their iPad and broke it. I had to pretend to be an AppleCare representative.

-I was asked what troubleshooting steps I would take if my PC/Mac would not turn on.

-There was a lot of emphasis on being able to empathise with the customer.

Those are all of the specific questions that I can remember. The woman that I interviewed with was very nice and we ended up having some light conversation about topics unrelated to the interview. I think if you've had any experience troubleshooting macs or PCs you will be fine. Still, I got the feeling that they care more about your customer service ability rather than your pure technical chops.

 

[Queenkai]

The just applied with Apple while working at Kelly and since they had already worked for apple as an advisor the we're hired and left Kelly and started with Apple. It is a good way to get your foot in the door but it is a 5 dollar pay cut and there are no benefits.


Can I ask how they ended up making the transition from Kelly to Apple? I haven't seen such a possibility. In fact, my experience, which I can't really talk about yet, tells me that it might not be possible, but I'm not sure. I'll update when I can.[/QUOTE]

 

[Queenkai]

Last week was a holiday week for alot of the recruiters and mangers and they will not be back until Tuesday. Its is crazy how much July 4th is messing with the job. I would suggest you wait until Friday and send them an email stating that you really enjoyed your interview and look foward to working with them. It allows them to look your name up and if you need to move on they will send you an email and if you did not get the job they will send you a rejection. Sometimes it takes an email to jolt their memory. I would try again asap they seem to be hiring like crazy right now. Most companies will tell you that you are not allowed to apply again for 6months and I have not seen this on there website.
Good Luck

I haven't heard anything. I have checked through my E-mail. No rejection E-mail yet, but since it has been a week and a half since the second interview, I highly doubt I got the job. It seems that most of those who did get the job were offered a third interview with the hiring manager during the second interview. I'm wondering if not having skype hurt my chances. Also, the person interviewing me had a lot of background noise and I was having a hard time hearing her.

How long does it normally take to get the rejection E-mail? And if you get rejected should you apply again immediately, or wait a while? Would you apply through this other company (Kelly) instead?

----------



The questions I were asked were "What is a hard drive?", "What is hardware? Software?", "If a customer called up and said their wifi was not working, how would you help them?", "If a customer called and said their printer is not working, what would you do?".

 

[Rums222]

Thanks for the support guys!

What does the Kelly job posting look like? I've applied for 2 of them, hopefully will hear something back soon.

This is one:
"Kelly Services® has a great opportunity for you to become an entry level Technical Support Advisor for one of the most prestigious and admired companies, and all from your own home! This position provides you with the chance to pursue your passion for technology and customer service, while getting paid to work from home. You will become an expert providing technical support for popular products while saving a bundle on gas."

This is another:
"Breathe new life into your career, and have fun doing it… Kelly Services® is now hiring Technical Support Advisors to work at home supporting an iconic provider of computer hardware/software products. As a Technical Support Advisor you will not just provide answers, you will provide an experience, and you will do it all from home!"

Also, for those of you who have been hired, what kind of work history do you have? I was hoping my 3 months at Best Buy (seasonal, they kept maybe 4 or 5 of 20) was going to help - aside from 3 years in a preschool, I've been working retail.

And can I just say, this thread is wonderful!!

 

[Queenkai]

I have years of customer service skills and I am currently working from home I think that was a plus for me, at least with Kelly

 

[Echo388]

Hho0708...

I haven't heard anything. I have checked through my E-mail. No rejection E-mail yet, but since it has been a week and a half since the second interview, I highly doubt I got the job. It seems that most of those who did get the job were offered a third interview with the hiring manager during the second interview. I'm wondering if not having skype hurt my chances. Also, the person interviewing me had a lot of background noise and I was having a hard time hearing her.

If you get the chance, send me an email, I'd like to talk to you in more detail.

 

[Thatguyrl]

I haven't heard anything. I have checked through my E-mail. No rejection E-mail yet, but since it has been a week and a half since the second interview, I highly doubt I got the job. It seems that most of those who did get the job were offered a third interview with the hiring manager during the second interview. I'm wondering if not having skype hurt my chances. Also, the person interviewing me had a lot of background noise and I was having a hard time hearing her.

How long does it normally take to get the rejection E-mail? And if you get rejected should you apply again immediately, or wait a while? Would you apply through this other company (Kelly) instead?

----------



The questions I were asked were "What is a hard drive?", "What is hardware? Software?", "If a customer called up and said their wifi was not working, how would you help them?", "If a customer called and said their printer is not working, what would you do?".

Thank you thank you! Those seem to be pretty straight forward.

Last week was a holiday

----------

I haven't heard anything. I have checked through my E-mail. No rejection E-mail yet, but since it has been a week and a half since the second interview, I highly doubt I got the job. It seems that most of those who did get the job were offered a third interview with the hiring manager during the second interview. I'm wondering if not having skype hurt my chances. Also, the person interviewing me had a lot of background noise and I was having a hard time hearing her.

How long does it normally take to get the rejection E-mail? And if you get rejected should you apply again immediately, or wait a while? Would you apply through this other company (Kelly) instead?

----------



The questions I were asked were "What is a hard drive?", "What is hardware? Software?", "If a customer called up and said their wifi was not working, how would you help them?", "If a customer called and said their printer is not working, what would you do?".

Very helpful! Thanks a lot!

 

[mediafkr]

I got the job

Just found this thread. I have been following another one at glassdoor.com. I will be in the July 23rd training class. The process for me was pretty quick.. After I applied for the position sometime during one of my "blanket application" days. I was called asking me if i was still interested in the position. That was around the first week of June. They set up 1 phone interview for the following Monday. The guy that did my interview told me then that he was comfortable sending me to the next step. (actual application from some weird website that did a personality test, background permissions and questions on the last 7 years of my life. Employment and addresses... about 3 days later I received a phone call asking me to take the next step (filling out the I9) at a local Kelly office. I was there with one other person... It LOOKED like she was filling out the same paperwork. about 2 days later I received a phone call offering me the position. I have since received an email explaining the final remaining steps.. The first is a conference call and web meeting. The next is a 6 hr training course and then the final step is the actual training starting the 23rd.
I have a huge background in customer service/tech support. Electronics are my life.. If its out there i like it.. I tend to go more towards smart phones that allow a bit more customization but still their technology is second to none.. Good Luck to ALL.. See ya on the 23rd!

 

[Swampfox01]

For those here who are in the July 30th class, have you received your paperwork in the mail? I received a phone call offer but was told an email would follow followed by physical papers from fedex. I'm just curious because that sounds like a lot to get done by this Friday, which is when I would have to give my two week notice. I want to wait until Wednesday or so since the holiday seems to have backed them up, but I feel like that is too long to wait.

 

[Judi13]

Aaaaaaaaa