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Apple At-Home Advisor...

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K

koolaid-drinker

macrumors 6502
Sep 20, 2012
457
22
Kingsport,Tn
Flyersfan48 said:
It was for eyes only, mine too just made a simple mistake. I didn't email anybody yet, I'll try contacting HR first then.

Btw, I promise not to say that "kool-aid drinker" on the forums told me to call you guys lol...
Click to expand...


The questionnaire was actually posted on the forums a few pages back anyways.

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This was posted a few pages back.

eckoreko said:
Here is my questionare/answers that got me an interview


1. Are you able to secure a quiet area, desk, ergonomic chair, and a dedicated phone line to work at least 40 hours from your home?

Yes

2. Are you able to flex up your hours for busy times up to 40 hours (or more) within the following window: 5:00am-11:30pm CST and at least 8 of these hours per week would be on a weekend?

Yes

3. Can you start on 8/13 and participate in 5 weeks of paid training from your home which would be 10am-7pm CST Monday-Friday or Tues-Sat but may change based on business need?

Yes

4. Why are you interested in Apple and this position?

I see this as a career opportunity that will allow me to excell at my dream job. I am an Apple addict. I live and breathe all things Apple.

5. We start at $14.00/hr for this role, is that acceptable? We also provide Apple Corporate benefits.

In all honesty I would prefer a higher salary based off my experience and knowledge. However I don't want to pass up this opportunity. I am open to discuss the pay if that is an option. I hope this doesn't exclude me from this position.

6. What do you know about Apple Care and our products?

I use multiple Apple products on a daily basis. I am aware of Apple Care and what it offers however I have yet to use it due to the fact that I support my own products (not that I have an issues). I am familiar with all Apple products and the "Extended Warranty" if you will called Apple Care that grants you additional protection for your Apple Products.

7. Are you available for a phone interview today or tomorrow?

Yes, Either day.

8. Provide your phone number.

***-***-****

9. Do you have a Skype or FaceTime account? If you're selected for an official interview, the preferred method for an interview is one of these. If you do not have a device with a camera, we understand. Please advise your contact info if applicable.

Skype: ************
FaceTime: ********

10. Please confirm the job/requisition number (from the Apple/job site) that you've applied for. If you don't know what that is, confirm the City and State you're currently living in.

Requisition #******** for the AppleCare At Home Advisor position

11. Please confirm that you're willing to accept part-time work, minimum of 20hrs per week during the hours of operation, 5.00am to 11.30pm Central Standard Time. This position is not intended for supplemental income or for students attending on-campus classes, we need flexibility/availability as outlined.

Yes, Confirmed

12. Are you technical? Please provide a statement regarding your professional technical support experience.

I am fluent in troubleshooting Windows XP, Vista, and 7. As well as Microsoft Office 2003, 2007, 2012, and Office for Mac. I am fluent in Mac OsX, iOS.
I am able to use basic trouble shooting skills to identify the issue and needs of customer in order to find a resolution the first time. I believe in One call resolutions.

13. What is the definition of Hardware? Software? Would you be able to explain them to someone non-technical?

Hardware: the physical device that hold all the componets of your PC/Mac/. If you can see it, feel it, and touch it this is hardware.
Non-Technical discription: the physical device that is on your desk/lap.

Software: A program that is running on your PC/Mac. For Example Office Suite, i Works, etc...

Non-Technical discription: When you click on an icon on your dock/desktop that is for the software that is install on your PC/Mac

14. Please include your full name, last, then first.
*******, *****
Click to expand...
 
T

thaphatdiva

macrumors member
Oct 4, 2012
49
0
Woot Woot! Congrats!


koolaid-drinker said:
So, I got the call today before my brother's wedding.

I officially start in the 11/5 class!

I am so glad to finally be past all the waiting, but it was worth it.

For those of you who have not been called, they called two weeks to the day that I talked to the hiring manager.

So, they are correct when they you will hear something in 2 weeks.

Good luck to all those out there still waiting and I will see my new virtual coworkers at training!
Click to expand...


Got word last night that my bgc was finally completed. I guess now the real waiting begins. Oh, and (amazingly), everything on the bgc shows it was completed at the same exact time that I was on the phone with a HireRight supervisor.
 
A

apeonpatrol

macrumors member
Oct 7, 2012
85
0
thaphatdiva said:
Got word last night that my bgc was finally completed. I guess now the real waiting begins. Oh, and (amazingly), everything on the bgc shows it was completed at the same exact time that I was on the phone with a HireRight supervisor.
Click to expand...

when did you submit you check and how did you find out it was completed? my recruiter just told me they didnt have an update when i emailed her yesterday
 
T

thaphatdiva

macrumors member
Oct 4, 2012
49
0
apeonpatrol said:
when did you submit you check and how did you find out it was completed? my recruiter just told me they didnt have an update when i emailed her yesterday
Click to expand...

I submitted it on 10/3. I received an email from the supervisor stating it was completed. I'm not sure if they automatically send an email once it is complete. I was also able to print a copy of the report. From my understanding, it may take a couple of days for there to be an actual update on Apple's end once the bgc is completed.
 
A

apeonpatrol

macrumors member
Oct 7, 2012
85
0
thaphatdiva said:
I submitted it on 10/3. I received an email from the supervisor stating it was completed. I'm not sure if they automatically send an email once it is complete. I was also able to print a copy of the report. From my understanding, it may take a couple of days for there to be an actual update on Apple's end once the bgc is completed.
Click to expand...

I submitted mine on 10/2. Emailed recruiter yesterday and they said they don't have a status update for me yet. The Hire right number says to call my recruiter for the status during the automated part. I still haven't gotten to a human.

At least my recruiter didn't give me any bad news...
 
K

koolaid-drinker

macrumors 6502
Sep 20, 2012
457
22
Kingsport,Tn
apeonpatrol said:
I submitted mine on 10/2. Emailed recruiter yesterday and they said they don't have a status update for me yet. The Hire right number says to call my recruiter for the status during the automated part. I still haven't gotten to a human.

At least my recruiter didn't give me any bad news...
Click to expand...

From what I gathered, if they have not contacted you, then they have not made a decision yet.
 
R

Ritmo99

macrumors newbie
Oct 12, 2012
24
3
Emailed my recruiter yesterday, still no word back or phone call. BGC was completed a few days ago. Getting really impatient now...
 
S

Sjbuckeyes

macrumors regular
Sep 3, 2012
199
0
msnmb said:
Yay...congrats! Please let me know when you receive your email. I got my call on Monday but still no email. Thanks!
Click to expand...
I got my call Wednesday and no official offer email as of yet

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Just received my job offer email! Of course I responded I ACCEPT!
 
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