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Apple At-Home Advisor...

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pctechohio

macrumors member
Jul 22, 2012
60
0
ebl1112 said:
Hello All!

I am another "lurker" who has profited from your generous donation of information about how to apply for this position. I am here to reciprocate. :)

All of the interviewers were really nice and helpful.

The first interviewer loved my customer service skills and so she passed me to the next interview even though I had a brain fart about "what is OS?" She told me to brush up on my knowledge before the next interview. She said if I passed all of my interviews, I would be in the September class.

The second interviewer liked my experience in tech troubleshooting for other companies. He asked if I had any Apple products. I don't and it didn't seem to matter. He gave me some tips on what to do on my next interview. He said to study up on all of the different Apple products and how to troubleshoot them because I would be asked those questions.

The third interview had a lot more tech questions like, "How would I troubleshoot a Mac that would not turn on?" "How would I help my daughter set up a new iPod with a USB?" He was really conversational and would let me know if I gave a good answer or not. He was really positive about my answers. He said I should hear back from my recruiter in about 2 weeks.

July 9th: applied (no cover letter)

July 19th: received email with 12 questions

July 20th: 1st interview

July 23rd: 2nd interview

July 30th: 3rd interview

July 30th: 8 hours later received HireRight email

I hope this helps anyone else. Hopefully this means I got the job! ;) I will update about whether or not I got my offer.
Click to expand...

I don't own any Apple products either but have been working in IT for 20 years. My process was similar only went like this:

July 19th: applied on Apple web site(with cover letter)

July 20th: received email with 12 questions

July 23rd: 1st interview

July 30th: 2nd interview

July 30th: 3 hours later received HireRight email

I'm not sure why some people do 2 interviews and some 3 but I guess it's up to your second interviewer. As I mentioned in earlier posts, the first thing I told them is that I don't know diddly about iPods, iPhones or iPads but that didn't seem to matter.

The first interviewer gave me the "what is an OS" question and it threw me for a second since I've been working on pc's for 25 years but just said, "it's the software that lets applications communicate with the computer hardware". That was the best I could do off the top of my head.
 
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ebl1112

macrumors member
Jul 30, 2012
32
0
Yeah, I don't think you have to have an engineering degree to get the job, just know basics about the hardware, software of a computer and troubleshooting phones & computers. Luckily for Me! :D

pctechohio said:
I don't own any Apple products either but have been working in IT for 20 years. My process was similar only went like this:

July 19th: applied on Apple web site(with cover letter)

July 20th: received email with 12 questions

July 23rd: 1st interview

July 30th: 2nd interview

July 30th: 3 hours later received HireRight email

I'm not sure why some people do 2 interviews and some 3 but I guess it's up to your second interviewer. As I mentioned in earlier posts, the first thing I told them is that I don't know diddly about iPods, iPhones or iPads but that didn't seem to matter.

The first interviewer gave me the "what is an OS" question and it threw me for a second since I've been working on pc's for 25 years but just said, "it's the software that lets applications communicate with the computer hardware". That was the best I could do off the top of my head.
Click to expand...
 
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gamenlegend

macrumors newbie
Jul 12, 2012
24
0
Awesome :) just got my offer phone call! Very nice lady I'd spoke to earlier. I'm now moved from the August 6th class to the 13th.
 
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DentTheUniverse

macrumors member
Jul 26, 2012
64
0
DentTheUniverse said:
I had my 1st contact from an Apple rep, seemed like the 1st interview to me.
Then I had a scheduled 2nd Interview, via-FaceTime.
Then I receieved an email with an official Apple-Application, and a time to make a 3rd interview. I am pretty sure it's the last. (I think it's different for most, some say 2 interviews, some say 3). Either way I will let you know when I hear back after my 3rd! Best of luck my friend!
Click to expand...

I received my "Hire Right" form and sent it back! Now the wait. How long have others waited??
 
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gamenlegend

macrumors newbie
Jul 12, 2012
24
0
I'm both surprised and not surprised at the same time, that no one has posted how much they were offered.
 
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DentTheUniverse

macrumors member
Jul 26, 2012
64
0
Thatguyrl said:
Welp! My wait is finally over! Received the call today and was offered the job directly with Apple! I think the wait made me more nervous than the interviews, lol. Speaking of which, I only had 2 interviews; The initial one w/the recruiter who explained to me what they were hiring for e.t.c., asked questions about my customer svc/tech background, general stuff. Then I had my 2nd interview w/c was a little more tech oriented, and after that I was sent the HireRight paperwork that same evening. Waited about 2 weeks, got the call today (or yesterday rather, it's 1:43a here) offering me the job, received the official offer email the same night...so now I'm just going through the onboarding process. Oh! I'm in the Aug. 13th class, so hopefully I'll see some of you there! Blessings and positivity to the rest of you out there going through the process! You'll get it! Positive thoughts! ;)
Click to expand...

So the wait was for two weeks? Did HireRight contact all your references and current/past employers?

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gamenlegend said:
I'm both surprised and not surprised at the same time, that no one has posted how much they were offered.
Click to expand...
 
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Apple4Life2

macrumors newbie
Jul 22, 2012
8
0
scoopstoo43 said:
I applied through Kelly Services I had the initial interview and did onboarding to complete paperwork. I had to set an appointment with my local branch to fill out I9 and background check, which has come back. I completed and passed everything but when I called recruiters, they said I missed the hiring wave and now they are waiting on Apple to call and give them the go ahead so they can get the next training group in. I am next up in line for training; my question is do anyone know how long it will take them to get the next training class. I am so ready to get started and I am praying that I get the offer letter, as I need it to prove employment.:confused:
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Try checking with Kelly Services again today. I had to give up my spot for the August 13th class unfortunately due to personal issues. Maybe my loss can be your gain. Good Luck!!
 
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beautifulmama34

Guest
Jul 27, 2012
9
0
ChaosxKitten said:
Thanks for the response beautifulmama! After much anticipation and anxiety, I did have a phone interview. I had advised them that I work Monday - Friday through the day and kept checking my email every 5 minutes today to see if I got a response. When I didn't I felt a little discouraged but when I was about 2 minutes from home after work I got a call from a CA number and low and behold it was the lady that had emailed me.

I'm glad to say I had an amazing upbeat, relaxed interview with her and she seemed really impressed and positive with the information I gave her. I have an interview during my lunch break tomorrow. I was excited about getting to do it via facetime (it's the apple nerd in me), but because I'm going to be at work I'm going to just have to do it by phone rather than by facetime via my ipad2.

I've been brushing up on my troubleshooting and reading around the net for what people thought about the job and the interview process. I'm sure if my other interviewers are anywhere near as nice as my first interviewer and as you guys are saying yours was, this will be a fun experience. I think having my interviews so close together is going to help ease my anxiety a little, but I know waiting for my background check to come back and having to wait possibly 2 or more weeks is going to be agonizing.

Oh and if I make it through this process I will be starting Sep 10, so good luck to all the Sep 10th starters! I'm not sure how their training process works but hopefully we'll all get to share in the experience with each other!
Click to expand...

I completely understand your anxiety. I was on edge through the whole process. It was so refreshing to have the interviewer put me at ease and made me feel comfortable, so comfortable I just flowed through the interview, the customer service rep in me shined through lol. But just be yourself and honest. My last interview was like 61 minutes. But I took that as a great sign because no matter what questions that were thrown at me I answered to the best of my ability, and when all else fails just let them know in your own words that apple has a wonderful site full of knowlwdge that can help you with all your tech needs in reference to Apple products. BEST OF LUCK:D:apple::D
 
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pheonixrenae

macrumors member
Jul 20, 2012
43
0
beautifulmama34 said:
I completely understand your anxiety. I was on edge through the whole process. It was so refreshing to have the interviewer put me at ease and made me feel comfortable, so comfortable I just flowed through the interview, the customer service rep in me shined through lol. But just be yourself and honest. My last interview was like 61 minutes. But I took that as a great sign because no matter what questions that were thrown at me I answered to the best of my ability, and when all else fails just let them know in your own words that apple has a wonderful site full of knowlwdge that can help you with all your tech needs in reference to Apple products. BEST OF LUCK:D:apple::D
Click to expand...

I've been seeing that a lot of these interviews have taken over 45 minutes. Kinda surprises me cause I only had two interviews and they were both about 20 minutes lol.
 
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dohe61

macrumors newbie
Jul 31, 2012
2
0
Full time = 40hrs/work week??

Just for clarification, if you are hired at Full time does that mean 20-40 hours per week or a straight 40. I've been hired for the full time position, but i never thought to ask the definition of "full time". Anyone?? :confused:
 
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beautifulmama34

Guest
Jul 27, 2012
9
0
pheonixrenae said:
I've been seeing that a lot of these interviews have taken over 45 minutes. Kinda surprises me cause I only had two interviews and they were both about 20 minutes lol.
Click to expand...

The interview was so relaxed that we were talking about a variety of things some related to the position and others that weren't. So most likely that's why the interview lasted as long as it did.

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dohe61 said:
Just for clarification, if you are hired at Full time does that mean 20-40 hours per week or a straight 40. I've been hired for the full time position, but i never thought to ask the definition of "full time". Anyone?? :confused:
Click to expand...

From what I was told part time is 20/25 hours with a weekend day being 8 hours and full time is 40 hours a week.
 
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pheonixrenae

macrumors member
Jul 20, 2012
43
0
beautifulmama34 said:
The interview was so relaxed that we were talking about a variety of things some related to the position and others that weren't. So most likely that's why the interview lasted as long as it did.
Click to expand...
I had the same experience with my interviewers. Lol. Some related/some unrelated.
 
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dohe61

macrumors newbie
Jul 31, 2012
2
0
beautifulmama34 said:
The interview was so relaxed that we were talking about a variety of things some related to the position and others that weren't. So most likely that's why the interview lasted as long as it did.

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From what I was told part time is 20/25 hours with a weekend day being 8 hours and full time is 40 hours a week.
Click to expand...

Thanks for the reassurance. I have confirmed with my hiring manager that the definition of "full time" stands. Feel kinda stupid now for asking in the first place. :rolleyes:

I was contacted by 4 folks from Apple, all interviews were short, approx. 15 mins. Took me almost 4 weeks to get the "hire call", but that was because of discrepancies with Hireright due to self employment. The last 2 1/2 weeks were nerve wracking, especially going back and forth with Hireright. It made the offer call all the sweeter. See yall on the 13th!!! :D:apple::D
 
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mistatnn

macrumors newbie
Jul 30, 2012
22
0
I have two questions:

1. What exactly is the HireRight form? Like what does it consist of?

2. For the people that got offered the full-time position, did they mention the position being fulltime after your last interview or did they say it to begin with?
 
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