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Apple At-Home Advisor...
- Thread starter iHalo
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Don't get too excited, you might miss the email
lol Hope you get the call soon, how long has it been since your BGC Completed?Depends. It could very well be a mistake or typo. Or it could be your actual pay grade. Best way to find out would be to ask the recruiter. They'll know
Here's My Question
I have my third interview scheduled for tomorrow. I received the email asking me to update my application. One of the companies I worked for(Verizon) is such a pain about verifying employment because I live in the area that was taken over by Fairpoint but I left well before they became Fairpoint. I've had to do some digging to find the right number to verify employment if I make it to the bgc. What I'm concerned about is this. For a little under four years I worked from home as a virtual assistance for a guy in the next state. He shut down the company due to health problems and the last I heard he had passed away. How in the world am I going to verify this on my bgc? I have tax returns but I don't have any other contact person for this job. I was an independent contractor. Has anyone else had a period of time that they were an IC and had problems verifying that time period?
I have my third interview scheduled for tomorrow. I received the email asking me to update my application. One of the companies I worked for(Verizon) is such a pain about verifying employment because I live in the area that was taken over by Fairpoint but I left well before they became Fairpoint. I've had to do some digging to find the right number to verify employment if I make it to the bgc. What I'm concerned about is this. For a little under four years I worked from home as a virtual assistance for a guy in the next state. He shut down the company due to health problems and the last I heard he had passed away. How in the world am I going to verify this on my bgc? I have tax returns but I don't have any other contact person for this job. I was an independent contractor. Has anyone else had a period of time that they were an IC and had problems verifying that time period?
Awesome! Hope to see you all there! In my last interview I was told it would take one to two weeks to hear back after they filled the slots. So I assumed the worst and thought that I would get the dreaded email. The next morning I got the hire right email. So hopefully all is well! Good luck everybody. Hopefully I can stay busy for the next two weeks. I'll let you guys know if I get the rejection email or the offer call.
Anyone know what is usually the deadline for a separate analog telephone line installed and ergonomic chair?
Sent in my resume and cover letter today! Ready to begin this crazy experience.
Good luck
They'll let you know. It's usually two to three days before your scheduled start date. Act on it sooner than later, though!
Don't you start tomorrow? Excited?They'll let you know. It's usually two to three days before your scheduled start date. Act on it sooner than later, though!
Your telephone line needs to be in for your start date. You have 30 days from start to get the proper desk and chair.
I hope my information is wrong.Our Training Orientation was one day. The following week we start New Advisor Training which is five days. This is the information given. It may change and I hope it does but either way, I will do my best.
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I definitely have not been given four weeks of training. Training may be individualized, since I have quite a bit of virtual call center experience. I need to look at it as a vote of confidence instead of worrying.
I'm employed with Kelley as well. Tomorrow I have a Kelley phone/web orientation, then I'll have another one day orientation and then 4 weeks of training with the last week of training being nesting.
I hope no hopeful employee takes this advice.
I actually implore anyone to not take this advice.
The flow of conversation should never allow you to not say something along the lines of "I apologize you're having trouble with your iPhone, let's do everything we can to fix that for you" because that means you never had control of the situation to begin with. The customer wouldn't actually be able to negate your apology because you said, in the same breath, that you were going to do what they want you to do.
But nobody will ever be angry at you for empathizing with them if they're rational people. That's just not human nature. And the ones who are - the ones you reference - are not going to be pleasant callers anyway. I know the type of caller you're talking about. Irate customers or customers who think you're there as their personal fixer-monkey and should shut up and hop to it.
The confident rep thing is utter crap. There is no such thing. You have two types of representatives. You have the helpful, empathetic, resourceful representative and you have the bitches who handle their calls like a robot void of emotional responses to people and their problem. That is true with every customer service job. And you can differentiate the two by who says "sorry" and who places the blame all on the customer.
Don't get too excited, you might miss the email
It was completed on 5/21
Instead of the standard "I'm Sorry" or "I apologize" how about the ol' stand by of mine... "Oh! That's happened to me before! (which it more than likely has in my case) ...I certainly know how frustrating that can be! (which I certainly do!) Let's see what we can do to get ya back to normal as quickly as possible..."
Unless, of course, the guy actually tripped over the dog, tossed his phone and broke his leg in the process, then "I am SO sorry to hear that's" all over the place !
Unless, of course, the guy actually tripped over the dog, tossed his phone and broke his leg in the process, then "I am SO sorry to hear that's" all over the place !
T2 gets all of the PIA calls that T1 couldn't handle. All I know is that I wouldn't want to take the few calls that I've escalated.
Are you held to timing requirements for the length of time it takes to handle a customer's situation at Apple ? I worked for an appliance parts outfit one time that handled all company concerns by chat only. No phones. We had unlimited chats coming in but if you didn't reply to a customer that simply posted "ok" or something trivial within two minutes, actual Air Raid Sirens would sound off in the building!
I'm looking into getting a separate phone line set up. For the Apple-issued telephone, will a Verizon FiOS Digital Voice line work?
Also, does the internet connection need to be completely separate from our existing connection, or can it be the same (it will be hardwired FiOS Quantum)?
Also, does the internet connection need to be completely separate from our existing connection, or can it be the same (it will be hardwired FiOS Quantum)?
Kellyconnect
Hello everyone I have a few questions, I hope someone can answer. I had a phone interview with Kellyconnect this morning, at the end of the interview the women told me to look out of a few emails, one which would be my backround check along with information to fill out my i9 form at a location near me. During this interview she said I need to have high speed internet but NOT wireless, along with a landline that doesnt have caller ID or voicemail. Do they supply the phone and computers themselfs? I will have to get another phone because my landline has both ID and voicemail.. my compter is wireless internet so I will have to route it BUT will i get a different computer and phone from them in training? Thank you so much in advance!
Hello everyone I have a few questions, I hope someone can answer. I had a phone interview with Kellyconnect this morning, at the end of the interview the women told me to look out of a few emails, one which would be my backround check along with information to fill out my i9 form at a location near me. During this interview she said I need to have high speed internet but NOT wireless, along with a landline that doesnt have caller ID or voicemail. Do they supply the phone and computers themselfs? I will have to get another phone because my landline has both ID and voicemail.. my compter is wireless internet so I will have to route it BUT will i get a different computer and phone from them in training? Thank you so much in advance!
My Timeline
5/9 - Apple contacted me for the position
5/10 - 1st Phone Convo, 15 minutes
5/15 - 1st Interview, 26 min
5/20 - Final Interview, 30 min
5/20 - BGC Email, an hour after my final interview
5/22 - BGC Complete and sent to apple
Now i'm just waiting, I was told I was interviewing for the 7/1 iOS Full time class. The waiting got to me at first, but I've been keeping myself busy so it's not that bad now.
5/9 - Apple contacted me for the position
5/10 - 1st Phone Convo, 15 minutes
5/15 - 1st Interview, 26 min
5/20 - Final Interview, 30 min
5/20 - BGC Email, an hour after my final interview
5/22 - BGC Complete and sent to apple
Now i'm just waiting, I was told I was interviewing for the 7/1 iOS Full time class. The waiting got to me at first, but I've been keeping myself busy so it's not that bad now.
My esc rate averages 4 - 6 month to month and most of those are mandatory escalations. I've had to send a few irate cx's to T2 and a couple that were really bizarre problems but my AHT, CSATs and esc rate always put me close to the top of our group leaderboard. I'm still not going to iOS T2 unless it's a substantial raise in pay though.
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