Apple At-Home Advisor...

[LABMAN5]

Aw man

I just got the dreaded email, "sorry thnx for playing" which sucks because I really wanted a shot at such a great company! But o well....maybe next time

 

[TheSneekGeek]

Time is Approaching...where are my 6/17 advisors!!!!!!!!

----------

I figured I'd post my final timeline. The process has been daunting but well worth it.

April 10, 2013 - Applied online
April 11, 2013 - Filled out and sent back questionnaire.
April 12, 2013 - First interview via phone.
April 15, 2013 - Second interview via FaceTime.
April 16, 2013 - Received link to set up third interview.
April 17, 2013 - Received link to complete official application.
April 23, 2013 - Third interview via FaceTime.
April 23, 2013 - Received HireRight background check info.
April 24, 2013 - Submitted info HireRight needed.
April 29, 2013 - Background check completed.
May 01, 2013 - Received offer call.
May 07, 2013 - Received offer e-mail.
May 10, 2013 - Paperwork session.

After submitting the paperwork, it's just a bunch of waiting. I got my welcome e-mail today. I receive my equipment tomorrow and I begin on Monday June 10th.

Good luck to everyone who is currently in the process.

Best Wishes icaramba!!!...Patiently waiting for 6/17 ...update the chat after your start...

 

[k200]

Will do, Gumshoo. Trying not to get my hopes up too high. If I look at it as I didn't get it, I won't be disappointed if/when the thanks for playing email comes through. We can always apply again if the dreaded email comes though.

 

[JoseyCrow]

It worked!!!

Revamped my resume to highlight the customer service experience, ... downloaded resume~

"Immediately" received the survey! .... Ecstatic!!!

Replied... then, the phone RANG !!!! 1st interview ! omg!!!

Moved onto 2nd interview.

I am SO happy !!!

so grateful to all of you! *mwah*

 

[Jinxy27]

It worked!!!

Revamped my resume to highlight the customer service experience, ... downloaded resume~

"Immediately" received the survey! .... Ecstatic!!!

Replied... then, the phone RANG !!!! 1st interview ! omg!!!

Moved onto 2nd interview.

I am SO happy !!!

so grateful to all of you! *mwah*

Wow!!! So happy for you!!! that is awesome! i have been in same boat as you, and any advice is definetly appreciated! I refresh my email so much it's making me crazy! Not sure what I'm doin wrong but I know I meet all the qualifications just must not have the right keywords.

 

[JoseyCrow]

Wow!!! So happy for you!!! that is awesome! i have been in same boat as you, and any advice is definetly appreciated! I refresh my email so much it's making me crazy! Not sure what I'm doin wrong but I know I meet all the qualifications just must not have the right keywords.

Highlight your customer service experience ! I took mine for granted in my resume.

 

[woodmark]

I just got the dreaded email, "sorry thnx for playing" which sucks because I really wanted a shot at such a great company! But o well....maybe next time

Sorry to hear

 

[LABMAN5]

Sorry to hear

Deleted

 

[Jinxy27]

Highlight your customer service experience ! I took mine for granted in my resume.

Will do! Did you end up going with PDF format?

 

[downloadablegod]

Have u got the offer email yet?

Nope not yet!!! What day did you schedule your paperwork session? I'm still behind you. Haha. Hopefully they don't push me back from starting July 1st.

 

[JoseyCrow]

Will do! Did you end up going with PDF format?

No, not this time. I actually had Wordpad on this comp and used that then saved in a .rtf format. Was really concerned after I had downloaded it to my profile and clicked on the link in Apple, it came out looking like gibberish but it must have translated ok on their end.

I had previously refreshed my keywords and cover letter as well to no avail. So, I would certainly rewrite your resume specifically towards the position for Apple and your experience with computers, troubleshooting, customer service, etc.

Keep in mind, they have hired people straight out of highschool to veterans in the field so your experience, whether it be personal or professional is taken in consideration equally it seems. Just highlight it and direct it towards the position.

I also 'dressed' up the resume so that it would stand out immediately to Apple

I was like a 4 year old Christmas morning when the phone rang! My enthusiasm was off the charts! And advised to remain calm and professional for the 2nd interview and to study Apple's support site in the interim. 2nd interview.... game face on! I think if you gear your resume directly towards Apple, you'll be next Good luck Jinxy27!

 

[JoseyCrow]

For those of you that got the "Thanks for Playing" email, I'd be very interested to hear where you think it went wrong ?

For those of you offered the position, how or where do you think you nailed it?

Any and all interviewing advice would be welcomed!

My recruiter suggested I role play with a friend or a family member to practice for the interview but that's really a slim possibility. I don't really have any family left and I can't think of any friends that are techy at all. They all seem to call me when they have a problem. So, any help would be greatly appreciated.

For those that weren't offered the position, keep your heads up! This is a high turnover field and you'll have another chance in the future.

 

[notforprofit]

It worked!!!

Revamped my resume to highlight the customer service experience, ... downloaded resume~

"Immediately" received the survey! .... Ecstatic!!!

Replied... then, the phone RANG !!!! 1st interview ! omg!!!

Moved onto 2nd interview.

I am SO happy !!!

so grateful to all of you! *mwah*

Haha awesome! Congratulations on making it to this step. Good luck for the future.

-----------

For anyone in this same situation, it's common practice to tailor your resume toward the position you're applying for. For example, if you're applying for a customer service job, you wouldn't really need to let them know about those ten years you served as a welder. If it's not applicable, don't highlight it.

 

[iCaramba]

For those of you that got the "Thanks for Playing" email, I'd be very interested to hear where you think it went wrong ?

For those of you offered the position, how or where do you think you nailed it?

Any and all interviewing advice would be welcomed!

My recruiter suggested I role play with a friend or a family member to practice for the interview but that's really a slim possibility. I don't really have any family left and I can't think of any friends that are techy at all. They all seem to call me when they have a problem. So, any help would be greatly appreciated.

For those that weren't offered the position, keep your heads up! This is a high turnover field and you'll have another chance in the future.

I think you'll nail it if you are empathetic. I know that's beaten into your skull on this thread but it is for a reason. Apple's main concern is making sure that the people who are first contact with customers know how to identify with and understand how people feel and why they're feeling that way. Because only then can you truly take control of the situation. The tech comes second to customer service. So if you make sure you put that foot first, you'll do fine.

One of my role play scenarios was that a man was running late for something he had to do and couldn't get his AirPrint printer to work. The man didn't have time to go through troubleshooting steps. So right off I knew that trying to get him to go through the steps to fix it would only make him upset. So what I did was apologize that he was having the problem but advised him to call back when he had free time so that we could work through troubleshooting his device problem. I also pointed him toward the Apple support at Apple.com.

I mean the guy I had the interview with was cursing left and right and clearly in a hurry and upset. He was like, "I can't get this damn printer to work and it's fu***** pissing me off can you help me?" The purpose of this role play is to see if you can assess a situation quickly and correctly by responding to the cues that the customer gives you and applying your soft skills to respond the best way you can.

But yeah. Just be yourself. And don't come across as arrogant just because you have several years of experience. That's where I think you get a lot of the people with tons of experience who get the "thanks for playing" e-mail. Apple doesn't care that you've worked in IT for 20 years. When they ask you a tech question, they don't want you to spend 20 minutes explaining the ins and outs of the field. A simple, concise answer is the trick. (I was actually told to make sure I gave simple, concise answers by my second interviewer.) They look for those people with an electric personality, I've gathered. Those people who can adapt easily to handle a variety of situations thrown at them. And those people who express a willingness to learn because Apple and Apple products are ever-changing.

I think you'll do great.

 

[AppleGrandma]

*

 

[JoseyCrow]

Haha awesome! Congratulations on making it to this step. Good luck for the future.

-----------

For anyone in this same situation, it's common practice to tailor your resume toward the position you're applying for. For example, if you're applying for a customer service job, you wouldn't really need to let them know about those ten years you served as a welder. If it's not applicable, don't highlight it.

Thank ! You ! nonforprofit!!! Seriously. I just took for granted the customer service that was implied yet, it was not stated. And, there ya go! I couldn't be more thrilled, nor thankful! <3 Thank you again for the simple nudge in the right direction.

----------

I think you'll nail it if you are empathetic. I know that's beaten into your skull on this thread but it is for a reason. Apple's main concern is making sure that the people who are first contact with customers know how to identify with and understand how people feel and why they're feeling that way. Because only then can you truly take control of the situation. The tech comes second to customer service. So if you make sure you put that foot first, you'll do fine.

One of my role play scenarios was that a man was running late for something he had to do and couldn't get his AirPrint printer to work. The man didn't have time to go through troubleshooting steps. So right off I knew that trying to get him to go through the steps to fix it would only make him upset. So what I did was apologize that he was having the problem but advised him to call back when he had free time so that we could work through troubleshooting his device problem. I also pointed him toward the Apple support at Apple.com.

I mean the guy I had the interview with was cursing left and right and clearly in a hurry and upset. He was like, "I can't get this damn printer to work and it's fu***** pissing me off can you help me?" The purpose of this role play is to see if you can assess a situation quickly and correctly by responding to the cues that the customer gives you and applying your soft skills to respond the best way you can.

But yeah. Just be yourself. And don't come across as arrogant just because you have several years of experience. That's where I think you get a lot of the people with tons of experience who get the "thanks for playing" e-mail. Apple doesn't care that you've worked in IT for 20 years. When they ask you a tech question, they don't want you to spend 20 minutes explaining the ins and outs of the field. A simple, concise answer is the trick. (I was actually told to make sure I gave simple, concise answers by my second interviewer.) They look for those people with an electric personality, I've gathered. Those people who can adapt easily to handle a variety of situations thrown at them. And those people who express a willingness to learn because Apple and Apple products are ever-changing.

I think you'll do great.

Thank you for your advice iCaramba! I so can empathize as I am not sure I can encounter a situation that I haven't experienced myself. AND, AND, internet/technology problems are the ONE most frustrating issues in my life. I totally understand how it is a lifeline. Thanks again for your suggestions. Duly noted

I need to clarify, I haven't been in IT Customer Service for 20 some odd years, I've been in Sales and Service for 20 some odd years. I'm not set in any method of doing or handling any situation but what I am natural at is people, emotions and situations. I can find something in common with just about anyone. So, however Apple wants it done, I'm there to put a couple sprinkles on top .... Thanks again for your suggestions iCaramba! CONGRATULATIONS!!!

 

[Kawd]

Nope not yet!!! What day did you schedule your paperwork session? I'm still behind you. Haha. Hopefully they don't push me back from starting July 1st.

I had my paperwork session yesterday

----------

For those of you that got the "Thanks for Playing" email, I'd be very interested to hear where you think it went wrong ?

For those of you offered the position, how or where do you think you nailed it?

Any and all interviewing advice would be welcomed!

My recruiter suggested I role play with a friend or a family member to practice for the interview but that's really a slim possibility. I don't really have any family left and I can't think of any friends that are techy at all. They all seem to call me when they have a problem. So, any help would be greatly appreciated.

For those that weren't offered the position, keep your heads up! This is a high turnover field and you'll have another chance in the future.

What helped me get through the interview process I believe is my Mac OS X experience.

 

[Jinxy27]

No, not this time. I actually had Wordpad on this comp and used that then saved in a .rtf format. Was really concerned after I had downloaded it to my profile and clicked on the link in Apple, it came out looking like gibberish but it must have translated ok on their end.


I had previously refreshed my keywords and cover letter as well to no avail. So, I would certainly rewrite your resume specifically towards the position for Apple and your experience with computers, troubleshooting, customer service, etc.

Keep in mind, they have hired people straight out of highschool to veterans in the field so your experience, whether it be personal or professional is taken in consideration equally it seems. Just highlight it and direct it towards the position.

I also 'dressed' up the resume so that it would stand out immediately to Apple

I was like a 4 year old Christmas morning when the phone rang! My enthusiasm was off the charts! And advised to remain calm and professional for the 2nd interview and to study Apple's support site in the interim. 2nd interview.... game face on! I think if you gear your resume directly towards Apple, you'll be next Good luck Jinxy27!

Thank you! I took your advice and spent this morning updating and totally revamping my whole résumé. If it doesn't catch their attention this time something is seriously wrong. Please keep your fingers crossed for me! And good luck to you in your interviewing process, you'll be great!!

 

[JoseyCrow]

Thank you! I took your advice and spent this morning updating and totally revamping my whole résumé. If it doesn't catch their attention this time something is seriously wrong. Please keep your fingers crossed for me! And good luck to you in your interviewing process, you'll be great!!

Fingers are crossed and positive energy sent your way jinxy27... what I've learned earlly in life, if you are determined, your intention set, you will succeed

 

[JoseyCrow]

I had my paperwork session yesterday

----------



What helped me get through the interview process I believe is my Mac OS X experience.

Thank you for that. However, I don't think qualifications such as those, even though, so helpful, are imperative or required as much as compassion to other's experience and or to experiencing disconnection and the frustrastration experienced when the device is malfunctioning. Apple trains you for their equipment/devices/machines. Knowledge thereof isn't a game changer.

 

[Jinxy27]

Fingers are crossed and positive energy sent your way jinxy27... what I've learned earlly in life, if you are determined, your intention set, you will succeed

You are awesome! Thanks again for your help and advice JoseyCrow!! Hope to see you at the finish line!

 

[Kawd]

Thank you for that. However, I don't think qualifications such as those, even though, so helpful, are imperative or required as much as compassion to other's experience and or to experiencing disconnection and the frustrastration experienced when the device is malfunctioning. Apple trains you for their equipment/devices/machines. Knowledge thereof isn't a game changer.

My training is apple training I worked for one apples vendors so I have already been through apples training

 

[superman4385]

What is the minimum requirements for upload speed for this position?

 

[RazikenZero]

Anyone from the 6/17 class receive log in info?

 

[macman1964]

7/8 Class Anyone?

Okay so do to a unexpected move I had to change to the July 8th class. Anyone else with me?