Huh. Well, okay! Haha. Thanks for answering my questions. Hope to see ya on the front lines soon.
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Apple At-Home Advisor...
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Some of us in CPU don't even take calls anymore
Does that mean they have a CPU chat as well?
My 2 cents
I've been following this forum for several months - before, during and after my employment with Apple as an AHA in iOS. I, like AG have been in the IT tech field for 20 plus years and thought the job would be an opportunity to work for Apple AND use my years of experience to support their products. I was hired full time iOS, breezed through the training and was anxious to take calls. My average wait time between calls was between 9 seconds to 45 seconds. I was taking calls from European English speaking customers, supporting all of the iOS devices. To say the least, I was disillusioned and disappointed with the expectations of the job. Listening to some snotty teenager complain because she forgot her Apple ID password or dealing with an angry customer because he broke his screen and was upset because Apple wouldn't fix it, seemed to be the norm. Plus explaining why I had a negative CSTAT because and cx updated their iOS and all of a sudden wireless quit working (phone was out of warranty), was frustrating beyond words.
You get the shift they put you on, unless your stats are high enough to put you on the list to get the shift you select. You can do shift bids, but most people don't get two days in a row off, and most are not two weekend days off. My last shift was 2 p.m. to 11 p.m., Tues-Sat. It sucks when you're in Eastern time zone and get the west coast customer calling at 10:45 p.m., and they won't take an email instruction, but want you to walk them through putting music on their iPod.
I reached a point where I decided this isn't for me. AG good luck with your T2 position. I thought I could stick it out to get that offer, but decided I couldn't take it any more. I found a local IT position and am happy to have made the change. Believe him when he says this is customer service, not tech support.
I've been following this forum for several months - before, during and after my employment with Apple as an AHA in iOS. I, like AG have been in the IT tech field for 20 plus years and thought the job would be an opportunity to work for Apple AND use my years of experience to support their products. I was hired full time iOS, breezed through the training and was anxious to take calls. My average wait time between calls was between 9 seconds to 45 seconds. I was taking calls from European English speaking customers, supporting all of the iOS devices. To say the least, I was disillusioned and disappointed with the expectations of the job. Listening to some snotty teenager complain because she forgot her Apple ID password or dealing with an angry customer because he broke his screen and was upset because Apple wouldn't fix it, seemed to be the norm. Plus explaining why I had a negative CSTAT because and cx updated their iOS and all of a sudden wireless quit working (phone was out of warranty), was frustrating beyond words.
You get the shift they put you on, unless your stats are high enough to put you on the list to get the shift you select. You can do shift bids, but most people don't get two days in a row off, and most are not two weekend days off. My last shift was 2 p.m. to 11 p.m., Tues-Sat. It sucks when you're in Eastern time zone and get the west coast customer calling at 10:45 p.m., and they won't take an email instruction, but want you to walk them through putting music on their iPod.
I reached a point where I decided this isn't for me. AG good luck with your T2 position. I thought I could stick it out to get that offer, but decided I couldn't take it any more. I found a local IT position and am happy to have made the change. Believe him when he says this is customer service, not tech support.
Quick questions. Can I get some info about the tests? Like how many questions, how long we get to take them, are they fill in the blank, do they have trick questions, are they easy, etc? Im scared I would not do good on them since Im new to this whole mac thing.
Any info would be very very much appreciated.
Thanks.
Any info would be very very much appreciated.
Thanks.
hey can someone PLEASE answer for me if the phone line and internet HAS to be in my name? I am beginning to shop around and was going to put it in my mothers name so I don't have any deposit. I know they will want proof, but is it just to be sure that I have the service or to be sure its in my name in order to get reimbursed???? because I will still be making the monthly payments for the service and want to be paid for it.
The service does not have to be in your name, however you will have to show proof that the service address is the same as your home address (and the same as where they ship your equipment), which of course it would be the same. You have to show proof of service location for purposes of reimbursement for phone/Internet charges, up to $600 per year.
It's not really a matter of "connecting dots." I already inferred that you were hinting that there is more to the CPU department than just taking calls. I was simply seeking clarification on what it was exactly that you were doing since it seems to be just in-house (since I didn't see any jobs on the Apple website that was anything other than phones for CPU) so CPU chat was just a guess.
Hey
I've been a lurker of this board for several weeks and have read every page. I figured I would introduce myself.
I applied for the aha position in june, I applied in the morning and got a call from the recruiter in the afternoon of the same day. I filled out a short email questionnaire and the next day had a mini interview with the recruiter.
Two days later I had a video chat with a second recruiter. There were a few technical question and role playing questions.
After my second interview I got and email to schedule an interview with a manager. Same as last interview a few technical question and role playing questions.
After my interview the next day I got a bgc email from hireright. Filled it out and It was completed five days later. And that brings me up to now with my bgc complete and now I'm waiting on word from Apple .
I've been a lurker of this board for several weeks and have read every page. I figured I would introduce myself.
I applied for the aha position in june, I applied in the morning and got a call from the recruiter in the afternoon of the same day. I filled out a short email questionnaire and the next day had a mini interview with the recruiter.
Two days later I had a video chat with a second recruiter. There were a few technical question and role playing questions.
After my second interview I got and email to schedule an interview with a manager. Same as last interview a few technical question and role playing questions.
After my interview the next day I got a bgc email from hireright. Filled it out and It was completed five days later. And that brings me up to now with my bgc complete and now I'm waiting on word from Apple .
There are some people that actually like iOS, I'm not one of them however. I feel like a Wal-Mart greeter some days.
If you stay on long enough... At some point you'll most likely be working iOS. It is their busiest queue and iOS devices their biggest source of revenue. Unfortunately, even idiots can buy iPods/iPhones. I think there's a clip from the movie "Clerks" (not sure) that goes something like, "This would be a great job... If it weren't for the f**ing customers".
My preference would be to cross train into CPU and when I hit the 1 year mark in a couple of months, that's exactly what I'm going to request. I just can't do iOS much longer, Tier 2 or not.
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I wish you the best... I'm going to be stuck doing this until I move. There just aren't any IT positions in this rural backwater of a city. I've been looking after my parent's property because they were both in the hospital for a long stretch but now that they're out and recovering I'm going to head back to the Pacific NW at some point.
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Will you be pleasant gerbil when you get promoted?
1. No, I'll still be a curmudgeon. 2. I was snooping around while doing T2 training and trying to get any kind of salary info. is... let's just say you'd have any easier time getting the formula for Coke. Apple is more secretive than the freaking NSA.
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that's actually the exact type of schedule I would want to have, but why were you working 2-11? that's a 9 hour shift. I'm going to take a wild guess that we get a hour lunch??
Famous can be somewhat cryptic at times
If I'm not mistaken, chat positions are internal hires only. You've had to work in iOS or CPU for a few months and then apply with your manager when chat slots open. That's how iOS works at least.
Famous can be somewhat cryptic at times
Just havin fun with the new kids
Have you heard anything from them yet? I am still waiting to set up a second interview as well.
ugh I still haven't!
just had my 3rd interview w the hiring manager for the AHA and think it went good except I did bad at the empathy questions. I just answered the question instead of having empathy then answering. oh well
hope I'll hear something soon for the Mac expert before I hear anything in the aha since it's part time hrs
That is too bad, I think I would have a bit of trouble with the empathy part as well... I never heard anything from the AHA people and it has been about a month and a half since I applied for that one and I heard about the Mac Expert position about an hour after applying. Although, I would much prefer the Mac Expert position anyway. Good luck to you, I will keep my fingers crossed until we get our call or email to setup a second interview!
well it took abt 2 months for them to call me. just apply again in another city lol
and thanks for the luck; wish it your way as well
I'll let you know if I hear anything about the 2nd interview for Mac expert
Just havin fun with the new kids
I would never stoop so low as to troll the newbies /s
Oh wow, I guess that AHA isn't completely out of the question then. I actually went ahead and applied for quite a few more a few weeks ago figuring it can't hurt. I will let you know if I hear anything as well.
just got an email abt the Mac expert saying I wouldn't be moving on to the next step
oh well
:-/
Famous can be somewhat cryptic at times
Thanks for the clarification!
oh it's cool lol
just got an email for background check on the aha
looking for another part time job tonight and getting that filled out asap
was the Mac expert position the same rate of pay as aha? and which aha class are you slated for?
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