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Apple At-Home Advisor...

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R

Roomers

macrumors newbie
Jun 27, 2013
29
8
I have great interpersonal skills
OBVIOUSLY

Anyway, a week later I applied with another company, was actually (evaluated) and given 3 hours of actual TESTS. Then two days later was told by said company that they were more then happy to have be join their team.

WOW, GOOD THING YOUR NEW COMPANY FOUND YOU!
 
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AngryGerbil

AngryGerbil

macrumors 6502a
Aug 26, 2012
630
1
Roomers said:
I have great interpersonal skills
OBVIOUSLY

Anyway, a week later I applied with another company, was actually (evaluated) and given 3 hours of actual TESTS. Then two days later was told by said company that they were more then happy to have be join their team.

WOW, GOOD THING YOUR NEW COMPANY FOUND YOU!
Click to expand...

I've taken that exact same test ... took me almost 4 hours though. I don't want anyone to cheat but I've included a screenshot from the final:

shape.jpg
 
J

jonkss2

macrumors member
Nov 20, 2012
83
0
Notes

I understand from reading past posts that Apple gives tests each week. (4) total.
I stink at taking notes anyone have any recommendations on taking notes during the class and what they mean by open book?

Any advice is appreciated

Thank you
Jonkss2
 
C

CoolCustomer

macrumors newbie
Jul 19, 2013
17
0
jonkss2 said:
I understand from reading past posts that Apple gives tests each week. (4) total.
I stink at taking notes anyone have any recommendations on taking notes during the class and what they mean by open book?

Any advice is appreciated

Thank you
Jonkss2
Click to expand...

Pay attention during the training. There are so many resources available to you I can't list them all. Open book really means open everything. You can utilize screen shots, training source materials, the apple support website, even google if you need to...which you probably won't.

The main thing is to take your time and understand the questions thoroughly.

Don't sweat it. Pay attention and take your time. Win.

:D

----------
clive007 said:
Its been a awhile since I've posted on here, but I thought I'd pass on some information and shed some LIGHT here.
Click to expand...


The part you missed?

Consumer Reports Ranks Apple Best for Customer Support
 
A

April Knight

Suspended
Jul 24, 2011
345
138
Olympia, WA
Any of you current employees mind PMing me? Got a question I'd rather not ask publicly. I'll edit this when I get a PM.

EDIT.
 
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J

JaxxBing

macrumors newbie
Apr 21, 2013
20
0
Empathy, eh?

So I just called Apple Care three times to speak with three different AHAs and presented each of them with the same fictitious scenario using the exact same words each time just because I could (yes, go ahead - ridicule me, beat me, crucify me).

"Whoa dude (or Sweets), I was just outside on the patio with my iPad when I tripped over one of the chairs and the iPad flew out my hand and landed on the patio - now it won't turn on or anything."

The three responses I got:

"Oh no - can I have your serial number?"
"Awwww - can I have your serial number?"
"Wow! Let me get your serial number."

Of course, I wouldn't prolong the proverbial jerking of the chain (in AG parlance), so right after each gave their responses I pushed some buttons on the phone to simulate a phone issue and hung up.

Seriously, does this actually suffice as the end all, be all EMPATHY which has been touted as being as precious as the Holy Grail on this forum? No, seriously. When one is actually doing the job after having interviewed, trained, and nested - is this acceptable? I must admit that I was surprised.
 
A

April Knight

Suspended
Jul 24, 2011
345
138
Olympia, WA
MrMacMack said:
Look, please don't waste my time asking questions like that. And why you feel like you couldn't ask that question in public is beyond me. There's multiple insurance plans. Too many variables to answer that. Sorry.
Click to expand...
Lol! Well I'm sorry to have wasted so much of your valuable time!

I ask because I am a student and have multiple, private other reasons for wanting to know what the health insurance situation is like for Apple employees. I figured an employee might be able to shed light for me, even if only giving their own experience with a "this stuff varies" disclaimer. I didn't want to ask in public in case it was information that employees are asked not to disclose, and because it doesn't really have a whole lot to do with the job itself / the hiring process for it.

No need to be a prick about it, man. If your time is so valuable, I don't see why you even bothered to PM me, reply to my question condescendingly, and then take the time to post it here (for some reason). A simple "don't know, it varies" would have sufficed.

EDIT: Oh, cool. MacRumors has an ignore list function. Utilizing that, I guess.
 
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C

CoolCustomer

macrumors newbie
Jul 19, 2013
17
0
JaxxBing said:
So I just called Apple Care three times to speak with three different AHAs and presented each of them with the same fictitious scenario using the exact same words each time just because I could (yes, go ahead - ridicule me, beat me, crucify me).

"Whoa dude (or Sweets), I was just outside on the patio with my iPad when I tripped over one of the chairs and the iPad flew out my hand and landed on the patio - now it won't turn on or anything."

The three responses I got:

"Oh no - can I have your serial number?"
"Awwww - can I have your serial number?"
"Wow! Let me get your serial number."

Of course, I wouldn't prolong the proverbial jerking of the chain (in AG parlance), so right after each gave their responses I pushed some buttons on the phone to simulate a phone issue and hung up.

Seriously, does this actually suffice as the end all, be all EMPATHY which has been touted as being as precious as the Holy Grail on this forum? No, seriously. When one is actually doing the job after having interviewed, trained, and nested - is this acceptable? I must admit that I was surprised.
Click to expand...

"Matched" empathy. Besides that, there's not really too much to say in that scenario, and it's not really a bar to set any advisor to. Had that really happened what more could you say that wouldn't make the customer feel worse?

Did they counter with "we'll do everything we can to get that resolved for you?"
 
1

1AppleNoOrange

macrumors member
Jun 27, 2013
46
0
QUICK QUESTION- when You get your paperwork and You have go to the apple store to verify your documents, does your driver license HAVE to be of the same state and show the same address that my home office will be? Has anyone experienced this with them yet? i still have other ways to verify my address in compliment to my DL
 
J

jonkss2

macrumors member
Nov 20, 2012
83
0
So we have to go to an Apple Store the nearest one for me is a non corporate one thats 40 miles the other is a little over 100 miles. I wouldn't mind just wondering if it has to be Apple Corporate

Thank you


1AppleNoOrange said:
QUICK QUESTION- when You get your paperwork and You have go to the apple store to verify your documents, does your driver license HAVE to be of the same state and show the same address that my home office will be? Has anyone experienced this with them yet? i still have other ways to verify my address in compliment to my DL
Click to expand...
 
N

NHPilot

macrumors newbie
May 24, 2013
14
0
jonkss2 said:
So we have to go to an Apple Store the nearest one for me is a non corporate one thats 40 miles the other is a little over 100 miles. I wouldn't mind just wondering if it has to be Apple Corporate

Thank you
Click to expand...

It doesn't need to be an Apple store....you just need to get your I-9 verified at a bank, notary, etc....I went to my town hall.
 
1

1AppleNoOrange

macrumors member
Jun 27, 2013
46
0
jonkss2 said:
So we have to go to an Apple Store the nearest one for me is a non corporate one thats 40 miles the other is a little over 100 miles. I wouldn't mind just wondering if it has to be Apple Corporate

Thank you
Click to expand...

I believe you can go to any notary
 
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J

jonkss2

macrumors member
Nov 20, 2012
83
0
Anyone have interviews for Monday? I'm gonna have a hard time sleeping tonight. I'm kinda sure ill do good they seem easy from what I've read.
 
AngryGerbil

AngryGerbil

macrumors 6502a
Aug 26, 2012
630
1
JaxxBing said:
So I just called Apple Care three times to speak with three different AHAs and presented each of them with the same fictitious scenario using the exact same words each time just because I could (yes, go ahead - ridicule me, beat me, crucify me).

"Whoa dude (or Sweets), I was just outside on the patio with my iPad when I tripped over one of the chairs and the iPad flew out my hand and landed on the patio - now it won't turn on or anything."

The three responses I got:

"Oh no - can I have your serial number?"
"Awwww - can I have your serial number?"
"Wow! Let me get your serial number."

Of course, I wouldn't prolong the proverbial jerking of the chain (in AG parlance), so right after each gave their responses I pushed some buttons on the phone to simulate a phone issue and hung up.

Seriously, does this actually suffice as the end all, be all EMPATHY which has been touted as being as precious as the Holy Grail on this forum? No, seriously. When one is actually doing the job after having interviewed, trained, and nested - is this acceptable? I must admit that I was surprised.
Click to expand...

Empathy may be the holy grail when you're going through the hiring process but it's a curse after you're hired. I swear to God I hope I never see the word again after I leave this job, I see it so much in Apple email that's it's become hackneyed. I don't often employ empathy myself, I use other methods like establishing some type of connection with the customer. I had a call the other day with a woman that was really mad about a movie that didn't download in iTunes. I didn't use empathy much at all but turned around the call simply because we both watched some of the same shows in the 60's. The calls sometimes take a few minutes longer but it's usually worth it.

My preferred call flow typically starts by building rapport with the customer and not always saying,"I understand your frustration." or "I'm sorry your son racked up $300 worth of subway surfer charges." . The empathy thing just sounds too fake coming from me so I don't use it very often. I get reminded of that by my manager all the time so I'd suggest that new people actually try to use the recommended empathy tactics that are covered in training.
 
R

RoscoeP

macrumors member
Jul 16, 2013
30
0
caniscream said:
Has anyone who submitted their new hire paperwork for the 8/5 class gotten any kind of confirmation that Apple has received it? Apple should have received my paperwork a week ago, but I haven't heard anything back yet
Click to expand...

call HR and ask them. the number should be in the packet you received--on the first page on the left side of the folder--where it's talking about the I-9.
 
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