All the exams are out of the way now. Now the real fun begins. I'm a little nervous but I've worked in call centers a long time so this isn't anything new for me, just a different product and a few different processes. Here's hoping I can keep my escalation rate down so I don't have to talk to AG, lol. So far, the customers I've talked to have been much friendlier than I'm used to. No screamers yet.
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Apple At-Home Advisor...
- Thread starter iHalo
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When I applied with Kelly I had no Idea it was for Apple. I didnt know until the Kelly recruiter called for the interview. I didn't even know Apple offered these positions. Of course after I started researching the position, I stumbled upon this blog and got so much info. So I went to Apple site and applied for the AHA directly thru them. I pray I am as blessed as the rest of you with my Apple application. But for now I am still thru Kelly. Do you think that will cause any problems?
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Congrats and good luck!!!!
How was training? Are you able to go at your own pace or does the whole class go together at the Sam pace?
Training was great. I had a couple of really good trainers that did a fantastic job. Half of training is instructor led and the whole class is together and the other half is self-guided and you do what is assigned to you that day. It doesn't take long so you tend to have some down time on those days.
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Congrats and good luck!!!!
How was training? Are you able to go at your own pace or does the whole class go together at the Sam pace?[/QUOTE]
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Congrats and good luck!!!!
How was training? Are you able to go at your own pace or does the whole class go together at the Sam pace?[/QUOTE]
What is this "time off " of which you speak? I'll still be working at my old job up until when I start with Apple.
Equiptment
Anyone know if the equipment is overnighted to you? I start soon but haven't heard a thing about my equipment.
Anyone know if the equipment is overnighted to you? I start soon but haven't heard a thing about my equipment.
40 minutes until my second interview.... I am trying not to let my nerves get the better of me... 
Yes, your equipment will be sent FedEx overnight. I'd recommend signing up for the FedEx Delivery Manager, http://www.fedex.com/us/delivery/ so you'll get an email when your stuff is on its way.
I think it went well.... I don't know for sure.... she told me I would be getting an email from her within the next 3-5 days advising what the next step would be.... in my first interview I had 3 role play questions and in this one I only had one... so I feel it went well, but I will have to wait and see if I get an email for the 3rd interview or if I get the famous "Thanks for playing" email....
Two weeks ago I had my 2nd interview!
Ok,
So despite getting turned down for Spanish AHA, I was afterall referred to an English speaking AHA position, and had my "second" interview. Here are the questions she asked me:
1. What is an OS?
"This is the software that allows the user to fully interface with the machine and use it." She liked that answer.
2. How would you make a computer more secure? I answered with the process of running malware detection, antivirus, and possibly installing a firewall if necessary. This wasn't the answer she wanted, so she suggested something simpler. She hinted to a passcode. So, I told her "Oh well, yeah there is that too. You can password protect your machine from unauthorized users."
3. Describe a time you troubleshot your own computer. I intricately told her about a time I had to run MemTest diagnostic on my failing pc to discover I had a faulty memory stick. She was impressed.
4. A customer does not have internet connection and he does not know if it is wireless or hardwired. What would you suggest?
If there was a connection prior, I would have him check to see if there is connectivity to the router. If there is not, restart router and computer. If yes, restart router. If it is hardwired, check connection at computer and router. If it is wifi, again, restart both router and machine. If there was no previous connection, I would have him make sure he has the proper network name and credentials to log in and connect (get the right password for the network). She liked this answer.
She was pleased, and I moved onto round 2. I am waiting for my scheduled interview.
Ok,
So despite getting turned down for Spanish AHA, I was afterall referred to an English speaking AHA position, and had my "second" interview. Here are the questions she asked me:
1. What is an OS?
"This is the software that allows the user to fully interface with the machine and use it." She liked that answer.
2. How would you make a computer more secure? I answered with the process of running malware detection, antivirus, and possibly installing a firewall if necessary. This wasn't the answer she wanted, so she suggested something simpler. She hinted to a passcode. So, I told her "Oh well, yeah there is that too. You can password protect your machine from unauthorized users."
3. Describe a time you troubleshot your own computer. I intricately told her about a time I had to run MemTest diagnostic on my failing pc to discover I had a faulty memory stick. She was impressed.
4. A customer does not have internet connection and he does not know if it is wireless or hardwired. What would you suggest?
If there was a connection prior, I would have him check to see if there is connectivity to the router. If there is not, restart router and computer. If yes, restart router. If it is hardwired, check connection at computer and router. If it is wifi, again, restart both router and machine. If there was no previous connection, I would have him make sure he has the proper network name and credentials to log in and connect (get the right password for the network). She liked this answer.
She was pleased, and I moved onto round 2. I am waiting for my scheduled interview.
I made it passed the 2nd interview for chat and just got my back ground check email!!!
Congrats!!!!! I am still waiting on my email....
Were any of you new people working the phones Wednesday night? That had to be a pretty fun intro to the job.
I was there in the morning through the evening so I got to see how rapidly the situation changed. Almost every call became the same story, P1 emails hitting my inbox over and over again. Tools behaving erratically. It reminded me a lot of my last call center job. Much more exciting than an 11 minute TIA but I guess it's not for everyone.
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Oggie Cooder
Guest
What you expected?
I notice you said it's a lot like your last call center job - is it equally stressful, or a little better? How much time between calls? I know due to the new release it must be exceptionally busy!
I notice you said it's a lot like your last call center job - is it equally stressful, or a little better? How much time between calls? I know due to the new release it must be exceptionally busy!
Nowhere near as stressful even though there's only seconds between calls right now. The customers are mostly very friendly and in most cases you're well prepared to handle their concerns. The metrics are a lot more lax too as far as handle times and wrap times for me at least compared to my last job so that alone takes the stress away. And when all else fails, Angry Gerbil and other Tier 2 advisors have got your back if you need them for a consult.
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Oggie Cooder
Guest
Thanks!
Thank you for the information! I worked at a pretty hectic call center too, so thank you for answering. Good luck and congratulations on getting the job!
Thank you for the information! I worked at a pretty hectic call center too, so thank you for answering. Good luck and congratulations on getting the job!
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