Apple At-Home Advisor...

[sk2bbb]

So you have no control over the hours they assign you? That sounds kind of unbelievable considering part time jobs usually have to work around schedules (hence the term part-time work). Do you at least get to choose a time of day to work... And are there night shifts?

not sure what to tell you .. it says it clear as day you have to be available at all times during their working hours because their shifts change depending on call volume

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Okay so I had my final interview on Thursday and I thought I was answering everything pretty well... Then it got to the end and he was kinda short with me and just told me I would hear something SOMETIME before the date training starts from my recruiter. I immediately felt like he had said "Look for your rejection letter!" But then less than 2 hours later, I received my HireRight email. So my fingers are WAY crossed.

On another note, my fiance applied a few days ago, received his questionnaire, first phone interview, second interview, official application, and scheduled his final interview all within 2 days. Definitely different than the process I went through!!!

did he apply to the dallas area?

 

[imageekygirl]

Let's hear some of the questions! Anything stump you?

TONS AND TONS of "If a customer called in and _________, what would you say/do?" questions. Back to back, over and over, TONS OF THEM. Seemed like he was listening closer to my ability to relate to the customer than my ability to troubleshoot the issue.

But even though the interview was focused on customer service, he wasn't phrasing his questions to me in a lamen's terms technical support sense... He was using full out techie jargon almost the whole time. So even if I rocked at customer service but knew nothing of computers or iOS, I would have failed horribly. Definitely helps to do tons of homework and just be prepared for ANY possible direction they might go.

And yes, sk2bbb, he applied to the Dallas area positions! Both for the At-Home Team Manager positions and the Advisors positions.

 

[AngryGerbil]

Using a Mac for 40 hours a week, plus a month of training on an iPod and Mac should be enough. Here is a crazy idea... maybe go buy a Mac or iOs device if you need more exposure?

Even with the employee discount I have no intention of buying any Mac or iOS device. Why? I have absolutely no practical use for any of their products. I may ultimately shell out the $125 for a new iPad but I already have a 10" tablet that just gathers dust so I'm not sure about that. I can tell you that good research skills will be far more valuable on this job than owning an iPhone or iPod would be. I won't say much beyond that but if you get hired be prepared to cover A LOT of info over the course of a month.

 

[VA-Enthusiast]

Even with the employee discount I have no intention of buying any Mac or iOS device. Why? I have absolutely no practical use for any of their products. I may ultimately shell out the $125 for a new iPad but I already have a 10" tablet that just gathers dust so I'm not sure about that. I can tell you that good research skills will be far more valuable on this job than owning an iPhone or iPod would be. I won't say much beyond that but if you get hired be prepared to cover A LOT of info over the course of a month.

I agree that good researching skills will greatly assist in performing at the expected level on a job like this.... Knowing how to search with effective keywords is a way to start practicing that skill. I also have been reading through a few of the product manuals posted on Apple's website and then searched through some of them using keywords to see if I could find selective instructions/information. I used other forums on here to gauge some of the common problems that product users are having. Then I searched the manuals to see if I could locate the suggested fix.

----------

Okay so I had my final interview on Thursday and I thought I was answering everything pretty well... Then it got to the end and he was kinda short with me and just told me I would hear something SOMETIME before the date training starts from my recruiter. I immediately felt like he had said "Look for your rejection letter!" But then less than 2 hours later, I received my HireRight email. So my fingers are WAY crossed.

On another note, my fiance applied a few days ago, received his questionnaire, first phone interview, second interview, official application, and scheduled his final interview all within 2 days. Definitely different than the process I went through!!!

My fingers are also crossed for both of you!

 

[bigdwiki]

not sure what to tell you .. it says it clear as day you have to be available at all times during their working hours because their shifts change depending on call volume

The email I got said "This position is part-time (20 hours). Are you able to flex up your hours for busy times up to 40 hours (or more) within the following window: 5:00am-11:30pm CST, and at least 8 of these hours per week would be on a weekend?"

If I work at 3pm-11pm, that would be 40 hours, and fit within their window. Does anyone actually work for them, and can you confirm if you are able to set your availability, or if they just throw random shifts at you?

 

[shortz]

nervous...

3 hours until 3rd interview... i have studied about all i can study based on other peoples questions from their interviews posted here, i think i am most nervous about getting the tank top guy to interview with because it seems like anyone who interviews with him gets a decline letter..

 

[sk2bbb]

TONS AND TONS of "If a customer called in and _________, what would you say/do?" questions. Back to back, over and over, TONS OF THEM. Seemed like he was listening closer to my ability to relate to the customer than my ability to troubleshoot the issue.

But even though the interview was focused on customer service, he wasn't phrasing his questions to me in a lamen's terms technical support sense... He was using full out techie jargon almost the whole time. So even if I rocked at customer service but knew nothing of computers or iOS, I would have failed horribly. Definitely helps to do tons of homework and just be prepared for ANY possible direction they might go.

And yes, sk2bbb, he applied to the Dallas area positions! Both for the At-Home Team Manager positions and the Advisors positions.

did his name start with a G?

he was pretty tough on me too ... kinda frustrating when hearing a lot of people got really easy questions

 

[Sjbuckeyes]

Tomorrow will be one week since background started. When I called Friday I was told completed except for Meigs County Court records ( 2011 speeding ticket). So trying to be patient and keep waiting. No news is good news and from what I've been told some research is done before official background check and most who get background check get the job. Fingers crossed for myself and a good friend who is waiting as well

 

[Applecrazygirl]

did his name start with a G?

he was pretty tough on me too ... kinda frustrating when hearing a lot of people got really easy questions

So I had my interview this morning with Clinton. OMG! It sounded like he had never done this before. At the end he said well you definitely know your hardware. Also said well Im not sure what happens after this and that they are hiring 50 people. Also said that if I dont hear anything in 2 weeks to reach out to my recruiter. He also stated at the beginning of the interview that each week during training you will be given a test. If you dont pass the test each week you are out of the program.

 

[SCIONTX]

...He also stated at the beginning of the interview that each week during training you will be given a test. If you dont pass the test each week you are out of the program.

It's not as scary as it sounds. You are well prepared for questions asked. Take the stuff seriously and you'll be fine. If you have questions in the training sessions, ask. Also, interact during chat and volunteer when they ask for participants. It all helps with retention when you stay engaged during training. Also, you get 2 shots at the test, but you want to pass the first time of course.

 

[Applecrazygirl]

I truly look for a rejection letter. This dude never smiled one time and I just simply didnt think I did well on the interview. Ive been really feeling good about the whole thing until today. ;(

 

[SCIONTX]

I truly look for a rejection letter. This dude never smiled one time and I just simply didnt think I did well on the interview. Ive been really feeling good about the whole thing until today. ;(

Sounds like one of those gruff characters. Some folks just have that kind of exterior. Doesn't necessarily mean a negative outcome is on the horizon.

 

[Applecrazygirl]

I hope that is the case. Im Apple Certified Mac Tech and have been for 5 yrs. Plus multitudes of other certs. He actually shook me up with his Unix and Linux in the closet behind him.

 

[SCIONTX]

I agree that good researching skills will greatly assist in performing at the expected level on a job like this.... Knowing how to search with effective keywords is a way to start practicing that skill. I also have been reading through a few of the product manuals posted on Apple's website and then searched through some of them using keywords to see if I could find selective instructions/information. I used other forums on here to gauge some of the common problems that product users are having. Then I searched the manuals to see if I could locate the suggested fix...

The tool that you use to log calls will do most of the pertinent filtering for you based on how you classify the issue. It's well designed and easy to use.

 

[VA-Enthusiast]

The tool that you use to log calls will do most of the pertinent filtering for you based on how you classify the issue. It's well designed and easy to use.

Sounds like a plan -- love user-friendly job aids!

 

[shortz]

I truly look for a rejection letter. This dude never smiled one time and I just simply didnt think I did well on the interview. Ive been really feeling good about the whole thing until today. ;(

Sorry to hear. Hopefully he will pass u through. Maybe because he so geeky himself he will pass u through#on that alone. Keep your chin up.

 

[VA-Enthusiast]

Sounds like one of those gruff characters. Some folks just have that kind of exterior. Doesn't necessarily mean a negative outcome is on the horizon.

I agree with SCIONTX, think positive! You control your destiny -- others only control it if you give them the opportunity to do so!

 

[Flyersfan48]

Hey guys, I've been reading this thread for a little over a week now. I live in south jersey(about 55 miles from Allentown). I applied on to apple on Wednesday and haven't heard anything back yet.

I have years of customer service experience so I'm hoping to get the questionnaire or a phone call from a recruiter soon. Does it usually take a few days to get the questionnaire email? Also, I took some advice on here and applied to other cities as well

 

[shortz]

So third interview 30 mins long with a real nice woman. She was all about my résumé and previous experiences and role playing scenarios. Also asked a lot about how comfortable am I with CPUs. As that is what the 10/29 class will be working with call wise.
I also asked again about advancement. She advised that it is one year before you as an agent can apply for a position but if needed and if your supervisor is wanting to you can be advanced prior to the one year. Also one can be cross trained if call volume for another product needs assistance with calls. She again went over the schedule changing once every three months and that it is broken down into groups of like A B C and each of those groups is ranked on metrics which then chooses the schedule based on ranking. Group A may choose first this time but last next time so are u able to be flexible like that etc. I guess I am now in the waiting game of rejection or background check email....

 

[empahteticTechi]

.

Hey guys, I've been reading this thread for a little over a week now. I live in south jersey(about 55 miles from Allentown). I applied on to apple on Wednesday and haven't heard anything back yet.

I have years of customer service experience so I'm hoping to get the questionnaire or a phone call from a recruiter soon. Does it usually take a few days to get the questionnaire email? Also, I took some advice on here and applied to other cities as well

 

[Applecrazygirl]

So third interview 30 mins long with a real nice woman. She was all about my résumé and previous experiences and role playing scenarios. Also asked a lot about how comfortable am I with CPUs. As that is what the 10/29 class will be working with call wise.
I also asked again about advancement. She advised that it is one year before you as an agent can apply for a position but if needed and if your supervisor is wanting to you can be advanced prior to the one year. Also one can be cross trained if call volume for another product needs assistance with calls. She again went over the schedule changing once every three months and that it is broken down into groups of like A B C and each of those groups is ranked on metrics which then chooses the schedule based on ranking. Group A may choose first this time but last next time so are u able to be flexible like that etc. I guess I am now in the waiting game of rejection or background check email....

This is the same class Im slated for if hired.

 

[Flyersfan48]

I applied on the 18th, received a questionnaire on the 19th and nothing since. Nowhere does it state part time and it does not state a pay rate at all. The email does ask if I am able to work 40 hours or more. I have yet to have a first interview and have been stalking my phone and sleeping with one eye opened.
*It is not about the pay (although I am not going to lie, I need to make $$) but the opportunity that Apple can offer. I mean, just picture putting on your resume you worked for Apple Corporate!

I feel the same way about stalking my phone lol, I just hope to hear something soon from then

 

[bigdwiki]

I applied on 9/14. Received email on 9/21 and responded. This morning 9/24 I got the call and progressed to the second stage. Will have my skype interview tomorrow.

 

[Flyersfan48]

I applied on 9/14. Received email on 9/21 and responded. This morning 9/24 I got the call and progressed to the second stage. Will have my skype interview tomorrow.

Good luck! Btw, what city did you apply for?

 

[bigdwiki]

Good luck! Btw, what city did you apply for?

Birmingham.