This was almost my exact experience today. Have ordered multiple iPhones on launch day for UPS CC pickup. The tracking scans this year have been more sporadic it seems. Phone tracking showed arrival at destination facility at around 7AM EST. UPS CC here opens at 9:30AM. Normally, I’d be one of the people waiting outside the CC to get my phone, but this year decided to wait a little bit to see if my UPS tracking would update to “ready for pickup.” I gave them until 10AM, and then went to the CC anyway. Upon arriving, the UPS rep checks their will-call system to no avail. He then asks for the tracking number, spends a few minutes walking thru it with me and says that the “destination” scan was a computer generated scan and that my package was not there and would probably not be there until Monday. We went back and forth for a little bit (he tried to say Apple didn’t ship it correctly and that international packages never have guaranteed delivery), and ultimately I realized he couldn’t magically make the package appear so I left and went back home. As soon as I got home, I checked the tracking again and behold - it finally updated to “ready for pickup.” So back to the CC. At this point, there is another iPhone early adopter there and the guy is on the phone with someone at “the hub,” which is also on the same campus as the CC. He now confirms that both my phone and the other guys’ phone is there. Crazy experience and it’s never been like that. Before ultimately getting my phone, I was thinking maybe next year I won’t do CC pickup and instead opt for an Apple Store pickup. Who knows, though.UPS CC pickup was pretty bad this year as well. Requested a hold, drove to the CC at 8am opening. They said they didn't have the phone. Called UPS support 3 times and got a different response each time. The first rep said the pickup request didn't go through and that it would be delivered today. I knew she was wrong so I called in again. The second rep told me it would be delivered if I cancelled the pickup request (which you couldn't do in the app and would likely delay delivery to Monday). And the third said it would be ready for pickup at 3pm. I drove home, refreshed the tracking, and it said it was ready for pickup at 8:31am. Drove all the way back and picked it up. The lady who was first in line at opening had the same problem and she was still inside the CC waiting on the phone.