Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple has cancelled my Watch's AppleCare+

No call yet from the Montreal Apple Store but I can't really tell if this is a good thing or bad thing.

9l3w62z.png



Unfortunately, Apple's website does show the service coverage as expired:

o64H1xx.png
 
Browse to Apple Support Profile, and login. Once in, verify if you see a new serial number for your watch ;)

adamjackson said:
No call yet from the Montreal Apple Store but I can't really tell if this is a good thing or bad thing.

9l3w62z.png



Unfortunately, Apple's website does show the service coverage as expired:

o64H1xx.png
Click to expand...
 
adamjackson said:
No call yet from the Montreal Apple Store but I can't really tell if this is a good thing or bad thing.

Unfortunately, Apple's website does show the service coverage as expired:
Click to expand...

You know, that would be some damn sneaky pool if they replaced your watch, but left your AC+ as deactivated (doing you a good turn, but still "burning the evidence"). If they don't restore your AC+, you still have something to chase them down about.
 
fischersd said:
You know, that would be some damn sneaky pool if they replaced your watch, but left your AC+ as deactivated (doing you a good turn, but still "burning the evidence"). If they don't restore your AC+, you still have something to chase them down about.
Click to expand...

I fully intend to fight the AppleCare cancellation. I paid $99 for 2 years of service. Having that cancelled 15 months into my 24 month agreement is simply not acceptable especially if they replaced the watch and then ask me to pay to use one of my AC+ Incidents when I pick it up.
[doublepost=1474289643][/doublepost]
afctee said:
Browse to Apple Support Profile, and login. Once in, verify if you see a new serial number for your watch ;)
Click to expand...

Here's my support page: (missing my iPad Pro, iPhone and MacBook Pro but that's not uncommon)

HnINwNQ.png


I ordered a Series 2 which arrives tomorrow (Space Black) so that's already in there.

Although wait a second. So the watch bottom left is the one I sent in for repair. It shows AC+ is cancelled but the one above it, I didn't buy AppleCare+ for the Space Black SS that I ordered that is coming tomorrow. I was going to add AC+ at the Apple Store next week when i go pick up my old watch and then put the old watch on eBay

But this is showing top left an active agreement for a series 2 SS.... Could it be????

hqPOgL3.png


Based on the dates (I ordered my new watch on 9/16), this is just my new Apple Watch. But is it possible this is a replacement to my old one and for my trouble, they gave me a Series 2? Apple has done stuff like that before.

The "not eligible for AC+" showing on here is what has me thinking.
 
Last edited:
  • Like
Reactions: ivanwi11iams
adamjackson said:
I fully intend to fight the AppleCare cancellation. I paid $99 for 2 years of service. Having that cancelled 15 months into my 24 month agreement is simply not acceptable especially if they replaced the watch and then ask me to pay to use one of my AC+ Incidents when I pick it up.
[doublepost=1474289643][/doublepost]

Here's my support page: (missing my iPad Pro, iPhone and MacBook Pro but that's not uncommon)

HnINwNQ.png


I ordered a Series 2 which arrives tomorrow (Space Black) so that's already in there.

Although wait a second. So the watch bottom left is the one I sent in for repair. It shows AC+ is cancelled but the one above it, I didn't buy AppleCare+ for the Space Black SS that I ordered that is coming tomorrow. I was going to add AC+ at the Apple Store next week when i go pick up my old watch and then put the old watch on eBay

But this is showing top left an active agreement for a series 2 SS.... Could it be????

hqPOgL3.png


Based on the dates (I ordered my new watch on 9/16), this is just my new Apple Watch. But is it possible this is a replacement to my old one and for my trouble, they gave me a Series 2? Apple has done stuff like that before.

The "not eligible for AC+" showing on here is what has me thinking.
Click to expand...
It could be your new watch you ordered, or they may not have replacements for AW0 anymore. I mean they aren't selling them anymore, so they may have sold through all the stock and they have to replace it with a watch, so AWS2 is what you get. Who knows though.
 
bmac4 said:
It could be your new watch you ordered, or they may not have replacements for AW0 anymore. I mean they aren't selling them anymore, so they may have sold through all the stock and they have to replace it with a watch, so AWS2 is what you get. Who knows though.
Click to expand...

Given customs, I assume the watch won't be at Montreal store until next week. I have a beer-event in Montreal on the 1st of October. that's when I'll go to pick it up. So I guess expect some radio silence from me until I get a call / email from Apple.

I've had 3 year old iMacs get failed logic boards and Apple still manages to find my exact product to replace it. Same with iPods...I've also had an iBook G3 get swapped for a G4 (800Mhz to 1.25Ghz) and I've had an iPod mini get swapped for a nano. So it's been a 50/50 mix of swap for old product versus new. Given the 9/16 date, I think that's just my new watch showing since it has officially shipped. Aside from Editions, I honestly just expect Apple to have 2-3K Space Black watches in stock for warranty reasons. The product was sold as new up until 3 weeks ago. If it was April 2017, I'd expect a Series 1 be swapped. Then again, for customer service reasons, perhaps an employee saw the hassle I've been through and is just trying to give some goodwill.

We'll see!!!
 
adamjackson said:
Given customs, I assume the watch won't be at Montreal store until next week. I have a beer-event in Montreal on the 1st of October. that's when I'll go to pick it up. So I guess expect some radio silence from me until I get a call / email from Apple.

I've had 3 year old iMacs get failed logic boards and Apple still manages to find my exact product to replace it. Same with iPods...I've also had an iBook G3 get swapped for a G4 (800Mhz to 1.25Ghz) and I've had an iPod mini get swapped for a nano. So it's been a 50/50 mix of swap for old product versus new. Given the 9/16 date, I think that's just my new watch showing since it has officially shipped. Aside from Editions, I honestly just expect Apple to have 2-3K Space Black watches in stock for warranty reasons. The product was sold as new up until 3 weeks ago. If it was April 2017, I'd expect a Series 1 be swapped. Then again, for customer service reasons, perhaps an employee saw the hassle I've been through and is just trying to give some goodwill.

We'll see!!!
Click to expand...
Yeah I would not get my hopes up, but if it happens that would be awesome. It's just surprise me they ditched the series 0 altogether. I thought they would keep it around. Especially with watchOS 3, the series 0 is still a great watch. Who knows though. Keep us posted. Been a crazy ride for us, and I know an even crazier one for you.
 
  • Like
Reactions: adamjackson
adamjackson said:
Given customs, I assume the watch won't be at Montreal store until next week. I have a beer-event in Montreal on the 1st of October. that's when I'll go to pick it up. So I guess expect some radio silence from me until I get a call / email from Apple.
Click to expand...
Going to sample some Unibroue beers? (they make such awesome beers) :) Lots of little breweries still kicking around Quebec that the big beer companies haven't bought out yet (very few left in Ontario) *sniff*. :(

@bmac4 - I guarantee you Apple has LOTS of S0 stock to take care of warranty claims. If adamjackson gets an upgrade, it's because the higher ups became aware of just how badly they f'd up on this one.
 
fischersd said:
Going to sample some Unibroue beers? (they make such awesome beers) :) Lots of little breweries still kicking around Quebec that the big beer companies haven't bought out yet (very few left in Ontario) *sniff*. :(
Click to expand...

Going to Dieu Du Ciel for a Wild-Ale Event. It's either go here or drive to Portland, ME or Central MA for a similar event and the CAD to USD value proposition is so good right now that other than driving time, it's cheaper to spend the night in Montreal, buy some Champagne @ SAQ and grab my watch :)
 
fischersd said:
Going to sample some Unibroue beers? (they make such awesome beers) :) Lots of little breweries still kicking around Quebec that the big beer companies haven't bought out yet (very few left in Ontario) *sniff*. :(

@bmac4 - I guarantee you Apple has LOTS of S0 stock to take care of warranty claims. If adamjackson gets an upgrade, it's because the higher ups became aware of just how badly they f'd up on this one.
Click to expand...
Yeah I agree with you. I was just throwing it out there. I don't think they would swap a S0 for S2.
 
This is all a bunch of hogwash. I'm going to side with the people here saying we're not getting some details.

Let's see the resolution but I won't be surprised if someone at Apple is monitoring these forums and will go and deny your claim again based on the evidence posted here.
 
PhantomCypher said:
This is all a bunch of hogwash. I'm going to side with the people here saying we're not getting some details.

Let's see the resolution but I won't be surprised if someone at Apple is monitoring these forums and will go and deny your claim again based on the evidence posted here.
Click to expand...
Wow! SO much negativity! Rough childhood or not have enough coffee this morning? Maybe count to ten before blasting off next time?
 
PhantomCypher said:
Let's see the resolution but I won't be surprised if someone at Apple is monitoring these forums and will go and deny your claim again based on the evidence posted here.
Click to expand...

Deny claim based on what evidence posted here? The OP posted pics of his returned AW showing that it's in fact unmodified (at least externally from what we've seen). The issue isn't water damage with regard to the cancellation of the AC+.

Based on what we've seen so far, I still say it was most likely a mix-up considering that they send him the paperwork meant for the iPhone.
 
  • Like
Reactions: Dwalls90 and bmac4
PhantomCypher said:
This is all a bunch of hogwash. I'm going to side with the people here saying we're not getting some details.

Let's see the resolution but I won't be surprised if someone at Apple is monitoring these forums and will go and deny your claim again based on the evidence posted here.
Click to expand...

Here's some additional evidence, while on vacation a day before the Apple Watch stopped responding to taps on the top of the screen, here's me wearing it in a video w/ an Apple Band showing it operating perfectly again with no modifications:

(17 seconds)

I've been as open and honest (almost TMI) with every post here and I actually hope apple sees the thread. They'll see I don't want freebies, I don't want any special treatment. I'm just a guy who loves Apple and already ordered a Series 2 and would like my AppleCare+ Agreement for the Series 0 honored so I can put it on eBay.
 
  • Like
Reactions: caligurl
A book should be written about this saga. Then made into a film which will possibly be split into two parts.

Micheal Fassbender will star as the OP.
 
Neo1975 said:
A book should be written about this saga. Then made into a film which will possibly be split into two parts.

Micheal Fassbender will star as the OP.
Click to expand...

I was thinking OP would be played by Zach Galifianakis.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back