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dennis264

macrumors newbie
Nov 10, 2010
11
22
For diagnostic purposes you need to wiped the drive and reinstall Catalina… don’t migrate from your time machine backup, this could be causing issues. A clean user will help find the root cause.
Also 2009 MP? NOT gonna have activation lock, they barely know what APFS is ?. Activation lock is a 2013+ thing.
 

conmee

macrumors regular
Mar 4, 2019
125
188
Reno, NV
As others have said this isn’t an activation lock issue. A 2009 Mac Pro (if I understand OP correctly) doesn’t have the T2 necessary to enable Activation Lock functionality. Download Catalina installer and create an external bootable Catalina drive/USB key and install from that. Or go back into Recovery (CMD+R) and reinstall OS from Internet. Once Catalina is installed, then restore from Time Machine.

For me the bigger question is who doesn’t keep their recovery email addresses, security questions, and recovery codes up to date, at least bare minimum for AppleID? Maybe just me, but I’m always ensuring I have a couple recovery methods in place for AppleID since it basically controls access to everything Apple related, and should I get compromised, I have recovery code, recovery email, security questions, and 2FA to fall back on.

*Edit: Realized OP has a 2009 Mac Pro and MacBook in addition to $6,500 Mac Pro of more recent design. Still doesn’t sound like an Activation Lock scenario.

I encountered a similar situation when going back to Catalina briefly on 2019 MacBook Pro. Had to install the OS from Internet Recovery then restore data and settings from Time Machine. Make sure when reinstalling Catalina to use same local username and password as previous installation.
 
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Tres

macrumors regular
Oct 8, 2007
217
216
As others have said, this is not what the circle with a slash means. Because of that - I'm not actually sure you are activation locked. An activation lock will put text on the screen telling you that you are activation locked. A circle with a slash means it can't find a macOS installation. If you're not seeing text specifically telling you that you are activation locked, I don't think you are.

You've made several wrong turns in your diagnosis already so it might just be best to back up and take it to an Apple Store. I'm not sure this thread is going to be able to help you.

The OP's story doesn't add up at all to me. It's not the kind of scenario that would likely happen with someone who purchased a 7,1. I agree with goMac that the computer should be taken to the Apple store.

DO NOT take it to an Apple store.

I'm guessing Apple Support has already confirmed that this is activation lock-related. Otherwise they would have suggested other solutions.

Apple retail cannot do anything about activation lock (speaking from experience). Having this dude lug a massive Mac Pro into a store and rant at retail workers is not gonna end well for anyone.
 
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boss.king

Suspended
Apr 8, 2009
6,394
7,647
do you think its possible that the computer would lock just by restoring a time machine backup? I dont think so!
It’s not beyond possibility. Time Machine is pretty shaky at the best of times, I could totally see it locking you out if you tried to restore to a corrupt backup.

That said, it doesn’t sound like that’s what happened here. I think OP needs to roll back firmware on their T-whatever chip to something compatible with Catalina.
 

RumorConsumer

macrumors 68000
Jun 16, 2016
1,649
1,157
This is not activation lock this is firmware mismatch with operating system creating a problem. If you have a network connection active boot Up holding command -R on the keyboard and reinstall your operating system. I bet money you will be just fine
 

iStorm

macrumors 68020
Sep 18, 2012
2,035
2,442
The security questions are absurd since if I log onto my 2009 Mac Pro it asks a different set of questions than if I log onto my MacBook Pro and I have never answered ANY security questions that I can recall (note that I got my first apple computer back around 2006 - @ 16 years ago) so no way I would remember those security questions even if I had set them up
Security questions? You really should upgrade your Apple ID to use 2FA. Much more secure, and they no longer use the security questions.

Regardless, how are they hard to answer? Were you born in multiple cities? Did your mother have multiple maiden names? Did your first pet have multiple names? Security questions usually have one specific answer…

However, the I closed email linked to my Apple ID a couple of months ago and when I try to re-open the account MS says it's in use. If I try to log onto the account MS says "No account found"?
It’s generally not a good idea to close an email account, even if you never plan on using it again. Once it’s closed, it’s nearly impossible, it at all, to get back.

Crappy situation to be in, but yeah…multiple mistakes were made.
 
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MayaUser

macrumors 68040
Nov 22, 2021
3,178
7,204
I blame Apple for taking their sweet ass time to unlock MY COMPUTER I PAID FOR!
nice joke man, nice joke
How do we know its yours and is not stolen since you miss "your" password ?!
since you paid for, you go to apple with your receipt and they will unlock for you in no time
 
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ifuxit

Suspended
Apr 28, 2022
7
4
TLDR for others, the OP locked their account out after repeatedly failed password attempts and now blames Apple.
That's a lie (by omission) - he didn't fail any system password attempt

He was asked to put in an apple account password - that is different. If you've been using your computer, typing in your computers account and password for a year, and then it asks you for an icloud account you've used once, you'd be in a similar situation

> no ackshually

go back to reddit

the way apple uses security questions is absolutely wrong and non-standard
 
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evbtfre56

macrumors newbie
Mar 3, 2020
26
15
In my experience apple support is usually not helpful, they seem to search their website for answers… so perhaps support gave him the wrong information because they didn’t understand what he was reporting.
 

th0masp

macrumors 6502a
Mar 16, 2015
851
517
That sounds really screwed up, sorry to hear that.

Where does the Apple ID come into all this - is that T2 special sauce or something that only gets hooked up if you follow the macOS install procedure to the letter? I always skip any iCloud stuff and try to stay as offline as possible when setting up.
I also never fill in security answers in earnest and nobody gets mom's actual maiden name so this sounds like it would really bite me too. :eek:

I guess you'd have to prove ownership of the computer to Apple to make them unlock it? Purchase receipt and a trip to the genius bar.

Btw. @andyherman : since you mention HP workstations: careful with Windows in that regard too. If your accounts are created online like MS wants you to then they too can lock you out of your machine in similar fashion. I had to disconnect ethernet during install to force an offline user in W10, apparently in W11 it's currently unavoidable though.
 

m1maverick

macrumors 65816
Nov 22, 2020
1,368
1,267
That sounds really screwed up, sorry to hear that.

Where does the Apple ID come into all this - is that T2 special sauce or something that only gets hooked up if you follow the macOS install procedure to the letter? I always skip any iCloud stuff and try to stay as offline as possible when setting up.
I also never fill in security answers in earnest and nobody gets mom's actual maiden name so this sounds like it would really bite me too. :eek:
I believe the reference to the Apple ID is that he can log into his Apple account and disable the activation lock himself. The problem is he can't log into his Apple account for the myriad of reasons he's provided.

Since I've never been locked out of any of my Apple devices which support activation locking I can't say if your Apple account can be used in this manner or not.

I guess you'd have to prove ownership of the computer to Apple to make them unlock it? Purchase receipt and a trip to the genius bar.

Btw. @andyherman : since you mention HP workstations: careful with Windows in that regard too. If your accounts are created online like MS wants you to then they too can lock you out of your machine in similar fashion. I had to disconnect ethernet during install to force an offline user in W10, apparently in W11 it's currently unavoidable though.
Windows 11 Home forces the user to use an online account. You can still use an offline account with Windows 11 Pro.

That said this only applies to the operating system access and not the hardware.
 

laptech

macrumors 601
Apr 26, 2013
4,134
4,455
Earth
That sounds really screwed up, sorry to hear that.

Where does the Apple ID come into all this - is that T2 special sauce or something that only gets hooked up if you follow the macOS install procedure to the letter? I always skip any iCloud stuff and try to stay as offline as possible when setting up.
I also never fill in security answers in earnest and nobody gets mom's actual maiden name so this sounds like it would really bite me too. :eek:

I guess you'd have to prove ownership of the computer to Apple to make them unlock it? Purchase receipt and a trip to the genius bar.

Btw. @andyherman : since you mention HP workstations: careful with Windows in that regard too. If your accounts are created online like MS wants you to then they too can lock you out of your machine in similar fashion. I had to disconnect ethernet during install to force an offline user in W10, apparently in W11 it's currently unavoidable though.
if the machine is activation locked and you need it to boot into recovery mode to reinstal the OS, when you press command + R, the machine starts to POST and you are displayed with a world icon and a drop down list of wifi hot spots to connect to. It will not let you go any further if you do not select a wifi point to connect to. Once you've selected the wifi point from the list and entered the password for that wifi, if the machine is activation locked it was ask you for your Apple ID. I have done this on at least 4 2019 macbooks where the company was told they were clean when in fact they wasn't. We sent them back to the company we bought them from. Once you've entered a successful Apple ID it then loads up OS recovery.

I have no idea how it works if you try to boot from external media.

The OP is using recovery mode to try and re-install OS but is being thwarted by the initial boot process asking for Apple ID before it will allow to go any further. It is why the first thing it asks you is to connect to a wifi point so the machine is able to quickly communicate with Apples server to check it's activation status.
 
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laptech

macrumors 601
Apr 26, 2013
4,134
4,455
Earth
TLDR for others, the OP locked their account out after repeatedly failed password attempts and now blames Apple.
that would be like car owners breaking their key in the door lock and then blaming the car manufacturers or home owners breaking the key to their front door and blaming the door maker. Humans eh, many not being able to take responsibility for their own actions.
 
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MrMacintoshBlog

macrumors 6502
Sep 21, 2009
458
311
Chicago, IL
I upgraded to Big Sur from Catalina and hated it. I decided to roll back to Catalina using Time Machine. Logged into Time Machine through Command - R startup, selected a backup with Catalina and proceeded with the install.

Much to my dismay, when the install was finished, all I got was a blank screen with a spinning globe, then a blank screen with a circle that had a slash through it. Searched the net and found out the computer has been "Activation Locked" by Apple.

None of this makes any sense. If you upgraded to Big Sur, then when you boot to recovery with Command R you would be in Big Sur RecoveryOS. If you clicked on Time Machine it would have told you that you need to reinstall the OS then restore time machine at the migration assistant window after the OS is installed.

It sounds like you started the OS install but something went wrong. The spinning globe means that the Mac is trying to boot into internet recovery. The circle with the slash through it means that the OS trying to load is incompatible with your hardware. How did you get to a screen that asks you to enter in your password?
 

m1maverick

macrumors 65816
Nov 22, 2020
1,368
1,267
that would be like car owners breaking their key in the door lock and then blaming the car manufacturers or home owners breaking the key to their front door and blaming the door maker. Humans eh, many not being able to take responsibility for their own actions.
No, it would not. The way it was described by the OP there are two different issues:
  1. The hardware being activation locked.
  2. The inability to log in to their Apple account in order to disable the activation lock.
The way the OP described events Apple disabled the hardware because of some issue with the downgrade. Whether that really happened is in question but it, if so, it would not be the situation several people labeled being his fault.
 

laptech

macrumors 601
Apr 26, 2013
4,134
4,455
Earth
No, it would not. The way it was described by the OP there are two different issues:
  1. The hardware being activation locked.
  2. The inability to log in to their Apple account in order to disable the activation lock.
The way the OP described events Apple disabled the hardware because of some issue with the downgrade. Whether that really happened is in question but it, if so, it would not be the situation several people labeled being his fault.
Reading the OP's main post again it is 100% the OP's fault because the OP said he researched what the circle icon was and said it was was due to the machine being 'Activation locked'. This is not the case and proven by the links I provided in one of my posts. I have just done the same, researched what the circle symbol is, typed into google the wording the OP used to describe what was on the screen such as 'mac os circle with a slash through it' the first google hit you get is one from apple support telling you that it is a mac OS issue, not a hardware one. Even the next few hits down the list the websites say it is a mac os startup issue. More so, from the search results I looked at the first 3 pages and not one mentions anything to do with activation lock. So where the OP got the idea that the circle is something to do with activiation lock I have no idea. This is the 100% OP's fault.

Not remembering his Apple ID or security questions is again 100% OP's fault. As for your last line of comment, there is no hardware disabling going on. If during recovery mode it ask's you for your Apple ID, this is because 'Find My' was enabled. Now I have no idea if this is enabled by default or if it is something the owner of the machine has to specifically do. If 'Find My' was never enabled on the OP's machine then it is not activation locked and thus he can still install mac os onto his machine.

All he has to do is basically start from scratch again. Instead of trying to install from time machine, he is to re-install the OS from scratch. All he has to do is go into recovery mode, select his wifi point and it will allow him to re-install mac os BUT if it asks him to instead enter his apple ID then Find My was enabled and thus the machine is activation locked.
 
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