Perhaps you missed the part where I said:
"Whether that really happened is in question..."
Only the OP can provide clarification and, understandably so, he has not returned to offer it.
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MP 7,1 Apple locked my Mac Pro
- Thread starter andyherman
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Only the OP can provide clarification and, understandably so, he has not returned to offer it.
This is clearly ur own Fault and not apples. u should make sure ur contact information including ur recovery email addresses are up to date. Go with ur Receipt (prove of purchase) to apple store they will unlock it for u
"I'd changed my password some time ago and forgot it."
Your fault.
"To unlock it apple either has to have an email sent to me or I have to answer the security questions. However, the I closed email linked to my Apple ID a couple of months ago"
Why would you do that before updating the email? Your fault.
"so no way I would remember those security questions even if I had set them up"
You did and clearly didn't write them down. Your fault.
Give a password manager a try.
Your fault.
"To unlock it apple either has to have an email sent to me or I have to answer the security questions. However, the I closed email linked to my Apple ID a couple of months ago"
Why would you do that before updating the email? Your fault.
"so no way I would remember those security questions even if I had set them up"
You did and clearly didn't write them down. Your fault.
Give a password manager a try.
I never understand how people forget their Apple ID password. I get asked for it so frequently when downloading apps or updating IOS/ MAC OS.
Maybe he's got an older machine where you don't get asked so much because updates have dried up.
That said, pretty sure you have a point there that he surely must've been asked for it when he downloaded the new OS from the app store.
Clearly more to this story than we've been told, and probably because we've not all taken his side and agreed Tim Cook is a monster who should be put down, he's probably already cleared off after calling us all fanbois under his breath.
I wouldn't blame him given the number of hostile defend the hive at all costs responses he's received.
So you
1) changed your Apple ID password and then forgot it
2) don’t know the answer to security questions (things like the name of your first pet)
and
3) Deleted the email address associated with your Apple ID
Give me a break.
1) changed your Apple ID password and then forgot it
2) don’t know the answer to security questions (things like the name of your first pet)
and
3) Deleted the email address associated with your Apple ID
Give me a break.
So basically, everything your NOT supposed to do with your apple ID, the OP did hahaha
Probably a good thread to remind everyone to try and practice good operational security--especially if you deal with client deliverables & NDAs! The last thing you need is your work to get leaked/hacked/ransomwared!
Install security updates; use a password manager.
It IS Activation Locked. I got the circle with a slash through it, went to the web to see what that meant and it said I needed to do a restore (Command - R). Since I wasn't able to log into my Apple ID, the only option was to erase the drive and do a restore over the net. I did that screen showed a spinning globe and went through a countdown, then asked for my Apple ID and password but since my Apple ID is locked (email was closed and although I did find my Apple ID password in Chrome, I still cannot log in). The only options were send an email or answer the security questions.
The Activation Lock screen is the screen that came up -
Disk Utility was not an option after doing the Command - R startup. The only option was to Erase the disk and do an internet system recovery, which I did. After doing the Internet System recovery you have to enter your Apple ID and Password, which again is locked or have an email sent or answer the security questions. (I did set up a new Apple ID with my gmail account but I can't "Add" my Mac Pro to the new account. Also, If I try to log into my Apple ID on my 2009 Mac Pro I get a different set of security questions than I do when I try to log into my 2019 Mac Pro - WHY is that?)
I called Apple tech again and they said my ONLY option was to go to this website (https://al-support.apple.com/#/getsupport) and follow the instructions (there really are no instructions - the rep said I needed to click on "Need Additional Support" and then follow the instructions, which I did).
That was LAST Thursday and I STILL have not heard a word from Apple. I called tech support on Monday and was told Activation Lock requests are handled by a different group and I would just have to wait to hear from them.
Attached is a copy of their email to me after submitting the Activation Lock request.
YES this is a T2 issue.
Over a week and STILL not a word from Apple!
The Activation Lock screen is the screen that came up -
Disk Utility was not an option after doing the Command - R startup. The only option was to Erase the disk and do an internet system recovery, which I did. After doing the Internet System recovery you have to enter your Apple ID and Password, which again is locked or have an email sent or answer the security questions. (I did set up a new Apple ID with my gmail account but I can't "Add" my Mac Pro to the new account. Also, If I try to log into my Apple ID on my 2009 Mac Pro I get a different set of security questions than I do when I try to log into my 2019 Mac Pro - WHY is that?)
I called Apple tech again and they said my ONLY option was to go to this website (https://al-support.apple.com/#/getsupport) and follow the instructions (there really are no instructions - the rep said I needed to click on "Need Additional Support" and then follow the instructions, which I did).
That was LAST Thursday and I STILL have not heard a word from Apple. I called tech support on Monday and was told Activation Lock requests are handled by a different group and I would just have to wait to hear from them.
Attached is a copy of their email to me after submitting the Activation Lock request.
YES this is a T2 issue.
Over a week and STILL not a word from Apple!
Attachments
I NEVER enabled "Find My" and yes, after it does the internet recovery it asks for my Apple ID. I know after doing a search the Circle means the OS is not supported - I left out a couple of subsequent steps after I called Apple Support and then found out the machine is Activation Locked.
Sorry to hear you're having these issues. Unfortunately, you must have unknowingly had Find My enabled otherwise this wouldn't have occurred.
I took an elderly relative to an Apple retail store a few weeks ago to deal with an activation lock issue on an iPad. The Genius Bar staff told us to go to the exact same site you mentioned and apply through there.
They also explained that they realized how frustrating the wait was, but that since activation lock was an antitheft feature the screening procedures applied equally to all users and were in place to protect everyone. I thought this was a pretty reasonable explanation to be honest.
It did take a while, but the iPad is now usable and I took steps with my relative to make sure they remembered their Apple ID and password in the future.
Maybe you never enabled it personally yourself but somebody did because that is the only way activation lock occurs and the reason it is taking Apple so long is because they need to make 100% absolutly sure that you are the owner of the machine who screwed up their apple ID. It is frustrating that yes you are the owner and thus assume that it should take apple a short time to prove who you are and that the machine belongs to you but what if your machine was stolen and the thief got hold of the sales receipt and claimed they were you and wanted the machine unlocked. Wouldn't you want Apple to make sure their checking procedures were vigorous so thieves don't get away with their ill gotten ways?
Look at how many times there have been media stories of people having their bank accounts emptied because crooks used social engineering to worm their way into fooling the bank into thinking they are dealing with the actual account holder (sorry I forgot my security pin, sorry I don't remember which email i used to sign up with, sorry this, sorry that) and it goes on and on and still goes on.
I am more than happy to wait days or even weeks for a bank or Apple to check me out because I would hate to think that they would be too lazy to do proper checks and allow crooks to get away with it.
I don't defend the hive. I'm first in the line to slag-off Apple when needs be. But reading between the lines the guy forgot his passwords, locked his account by getting them wrong too many times, closed down the email account linked to his Apple ID, but it's everyone's fault but his.
I am more concerned as to why you are so resolute in defending the OP when everything your not supposed to do with your Apple ID the OP did hence the situation the OP is in. Surely you can see the OP is in the wrong here and hence should be heavily criticised for what he has done.
Sounds like OP was hoping to put themselves in this situation to have something to gripe about to justify buying a Dell.
Rule #1 Don’t change ANYTHING with an Apple ID in the middle of a restore or setup.
I’ve had my AppleID since the 90’s. It forced me add new things like sec questions when required. If you don’t know those questions you have bigger problems than this Mac.
Rule #1 Don’t change ANYTHING with an Apple ID in the middle of a restore or setup.
I’ve had my AppleID since the 90’s. It forced me add new things like sec questions when required. If you don’t know those questions you have bigger problems than this Mac.
meh, I'd normally agree that those type of responses aren't helpful, but in this case the OP is so clearly just flailing around trying to blame anyone else for his own mistakes.
It's not about defending the OP, it's about the snide responses he's received. I got the impression he was frustrated and wanted to vent here on the forum. Some people gave helpful advice, many made snarky remarks in their ever ending quest to defend the hive. Now you're attacking me with a snarky comment about defending him.
Believe it or not not everyone is an expert wrt their computers and it appears that as a result of his research he reached an incorrect conclusion. How about providing helpful information (as several people did) and leaving the attitude out?
Don’t beat yourself up.
I’ve been there too. In very stressful situations everything can go wrong, and we can forget things we normally remember automatically and very easily, are just blanks.
I keep journals where I write all these things down. Should be smart, right?
There’s nobody not trustworthy around, still we have all these long passwords everywhere.
Yes I have 1Password, and all of that too, then apps have their own unique passwords of course. All these passwords….
I had to call and ask Apple to help me once too, embarrassing ?
But they were so totally helpful, and all worked out very well.
Different situations can trigger things we had no idea about. So again, don’t beat yourself up. Be compassionate with yourself.
Better to write important things down in multiple places that you can use when your passwords don’t add up. When you ‘blank’ ? nothing to be ashamed of. We are not computers, that’s why they are useful for us. We are humans.
I’ve been there too. In very stressful situations everything can go wrong, and we can forget things we normally remember automatically and very easily, are just blanks.
I keep journals where I write all these things down. Should be smart, right?
There’s nobody not trustworthy around, still we have all these long passwords everywhere.
Yes I have 1Password, and all of that too, then apps have their own unique passwords of course. All these passwords….
I had to call and ask Apple to help me once too, embarrassing ?
But they were so totally helpful, and all worked out very well.
Different situations can trigger things we had no idea about. So again, don’t beat yourself up. Be compassionate with yourself.
Better to write important things down in multiple places that you can use when your passwords don’t add up. When you ‘blank’ ? nothing to be ashamed of. We are not computers, that’s why they are useful for us. We are humans.
TBH, I cannot fathom how people just forgot passwords of important computer accounts. I mean we have so many methods to keep passwords safe like Keychain and various password savings in browsers.
I do find Apple's security check feature tend to work best if one has more than one Apple device. But not many people do, and it can be annoying. I wish Apple would just adopt authentications via standardized authenticator apps.
I do find Apple's security check feature tend to work best if one has more than one Apple device. But not many people do, and it can be annoying. I wish Apple would just adopt authentications via standardized authenticator apps.
Too bad you don't remember your passwords, because then you could just change the T2 security measures and do a OS install from a thumb drive; you still might be able to do this. You have another Mac so making a bootable thumb drive with Monterey on it should be easy.
Try this.
If you remember your admin user password this should work.
Try this.
If you remember your admin user password this should work.
In a way you answered your own question. IMO the password saving feature of browsers tends to exacerbate the problem. The convenience it provides tends to cause people to forget their passwords. I can't count the number of times I've helped someone troubleshoot or migrate to a new computer with one of the largest frustrations to doing so is people can't remember their passwords. Then we have to go through a password recovery process which is also hampered because the password to their e-mail account is also saved in the browser.
I can relate to the OPs frustration with using Apple's password system. Each time I attempt to log on to my Apple account (which is infrequent) it sends a code to one of my other Apple devices. 100% of the time it's never the iPad sitting next to me but rather the iPad upstairs. I usually end up choosing the "I didn't receive my password" option and having it text a code to my phone.
IMO for a company that is renowned for their "It just works" user interactions they don't live up to it in this area. Other companies are just as bad or worse. I think it's because they assume you're doing things exactly as they have designed it to be instead of factoring different ways people want to do it.
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