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Apple Pay Apple Pay in the UK

darkknight14

darkknight14

macrumors 6502
Apr 18, 2011
275
238
I have to verify the card by two methods, email or SMS. the number is incorrect and the email as well, how do I change these?
 
M

Mr.C

macrumors 603
Apr 3, 2011
5,538
1,546
London, UK.
Jamiet361 said:
Hey guys,

Got a bit of an update regarding the whole HSBC 'Card not Added' debacle.

I am currently in contact with a HSBC Apple Pay manager and Senior Advisor at Apple. Both parties have stated that the only fix for now is to wait until a software update fixes the issue. Both Apple and HSBC are aware of the issue and are in communication to allow people like us to provision their cards. Apple have stated that the issue will be rectified by the full release of iOS 9, which comes out usually in mid-September.

HSBC believes that the problem stems from the fact that I was on the iOS 9 beta when I tried to provision my card. Even though I have restored to 8.4, the secure enclave has not been wiped and still contains data that is blocking the card from being provisioned.

HSBC + Apple are supposed to be contacting me this Thursday, so I'll ensure I let everyone know what they say.
Click to expand...

That's interesting. However I have never installed iOS 9 beta and have been on 8.4 since before ApplePay was introduced in the UK. I'm still having the issue of adding my HSBC debit card to my watch. What makes it even more frustrating is that my Amex card added first time just fine. My HSBC credit card arrives in the next few days and hopefully I won't have the same issue with that.
 
M

Mr.C

macrumors 603
Apr 3, 2011
5,538
1,546
London, UK.
skwood said:
Sadly agreed, I've been through to engineers with Apple and they say it is a VISA issue. HSBC are now telling me that because I have used my card abroad in the last 3 months(!!!) VISA are blocking the provisioning of the card. Woo...the Customer Solutions advisor told me not to use my card at all for 2 weeks. How. Fantastic. Is. That.
Click to expand...

That doesn't make sense. Credit cards are by design able to be used any where in the world where they are accepted. That should have no bearing on whether the card can be added to ApplePay in the passbook.
 
mporcheron

mporcheron

macrumors member
Nov 13, 2011
82
160
Nottingham, UK
Mr.C said:
That doesn't make sense. Credit cards are by design able to be used any where in the world where they are accepted. That should have no bearing on whether the card can be added to ApplePay in the passbook.
Click to expand...
My first direct Credit Card now works in Passbook, but my debit card doesn't. Apparently this is "a security precaution" because I'm not in the UK at the moment.

I'm not sure I appreciate their reasoning, or the implications that my credit card is of less importance when it to comes to security.
 
J

Jamiet361

macrumors member
Jun 20, 2013
67
48
Leeds, UK
mporcheron said:
My first direct Credit Card now works in Passbook, but my debit card doesn't. Apparently this is "a security precaution" because I'm not in the UK at the moment.

I'm not sure I appreciate their reasoning, or the implications that my credit card is of less importance when it to comes to security.
Click to expand...

I've actually heard that by using a UK based VPN, you can get around this issue. Could be worth a go?

On a different matter, I have actually just signed up for an account with Nationwide and expect to get my bank card early next week. If the card provisions without a hitch, then we can be certain that the issue is indeed with HSBC.

I'll be sure to keep you all updated with what I find out on the matter.
 
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skwood

skwood

macrumors 6502a
Jul 8, 2013
891
598
England
Jamiet361 said:
I've actually heard that by using a UK based VPN, you can get around this issue. Could be worth a go?

On a different matter, I have actually just signed up for an account with Nationwide and expect to get my bank card early next week. If the card provisions without a hitch, then we can be certain that the issue is indeed with HSBC.

I'll be sure to keep you all updated with what I find out on the matter.
Click to expand...

VPN doesn't work :(
 
Pagemakers

Pagemakers

macrumors 68030
Mar 28, 2008
2,903
1,200
Manchester UK
Never had a problem in the UK with my nationwide or Amex cards with apple pay.

I'm on holiday in the USA and I have a 100% failure rate.

I thought my UK cards would work out here???
 
S

shandyman

Suspended
Apr 24, 2010
6,458
397
Dublin, Ireland
Pagemakers said:
Never had a problem in the UK with my nationwide or Amex cards with apple pay.

I'm on holiday in the USA and I have a 100% failure rate.

I thought my UK cards would work out here???
Click to expand...

Might be worth checking with your bank. There have been people on the forum who have used their UK cards in the U.S. fine.
 
R

reclusive46

macrumors 65816
Apr 14, 2011
1,120
62
Canada
I should think they will launch Apple Pay at some point this month, given they still refer to it as Passbook in the FAQ and they say that most places have a £20 limit when it goes up to £30 in September.
 
A

Aniseedvan

macrumors 65816
May 14, 2012
1,279
407
UK
Think I confused the poor lady in M&S this afternoon... "Can you put these two items through separately please as I've left my credit card at home but want to pay contactless, and there's still the £20 limit"...
 
S

shandyman

Suspended
Apr 24, 2010
6,458
397
Dublin, Ireland
J

Jamiet361

macrumors member
Jun 20, 2013
67
48
Leeds, UK
shandyman said:
I doubt it, it's going to be a back end thing to fix, on HSBC's end. Nothing Apple can do on their end or the iOS end.
Click to expand...

Yep, tried a fresh DFU restore to 8.4.1. Still no dice. The only thing that has changed is that now my credit card will no longer provision.

So now I have 2 debit cards and 1 credit card. All of which don't work. Fantastic.
 
skwood

skwood

macrumors 6502a
Jul 8, 2013
891
598
England
Lloyds Internet Banking just popped this up :)
 

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