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Sugarpielambkin

macrumors newbie
Aug 1, 2009
1
0
You did read NDA you had to sign right? I wouldnt worrY. Unless you said something you shouldn't had done that was more detrimental to Apple.

I find out in the next 5 days if I got the job. :)




hi, i also went to the final interview for Cardiff.
I'm just wondering if anyone has heard anything since then?
 

Chocogirl

macrumors newbie
Jul 21, 2009
8
0
Just finished the Vancouver seminar this week. This is how it goes:

1.) Come in, fill out form, name tag

2.) Sit down in room, watch Apple Retail video

3.) Pair up with someone; introductions

4.) Apple Retail Video about the People

5.) Brief 60 second role-play. Each person gets cards and you play that role. Very easy, highly amusing.

6.) Q/A

I got a call back within 3 hours of the end of the seminar for one to one interview.


I also went to a vancouver interview on monday!
But, I missed two calls from the listel hotel today. I wonder if I would have gotten a 2nd interview.. I can't believe i missed this!

WHEN IS YOUR 2nd interview. I wonder if I have time to get back to them
 

Chocogirl

macrumors newbie
Jul 21, 2009
8
0
Yes you have tons of time.
The interviews are Wednesday - Friday from 8am to 6pm, every 30 min.

It is my estimation that about 50% of antendees of the seminar get hired.

They called me back today!!! :)

Btw, any tips on the one-one? Did it go smoothly? Do they ask really hard questions? thanks!
 

Chocogirl

macrumors newbie
Jul 21, 2009
8
0
Very smooth.

Just questions about past work experiences, how to deal with negative situations, your goals, they ask you about the first day seminar...really basic stuff.

Mine was about 25 minutes.

Thanks!!

This doesnt sound too bad, which position did you apply for?

What do they ask you about the first day seminar?

I guess you will be getting the job! I hope they are looking to hire lots of people
 

Elizacreas

macrumors newbie
Aug 13, 2009
3
0
Just joined this forum when I saw this post. I went to the Vancouver interview seminar too, got call back and went to one on one. I don't think I did great during the one on one though. The lady who was interviewing me told me to ask her questions in the end but whatever I asked she gave me a one sentence to even one word answer! I don't know what her point was.

For example, I asked do you find sometimes working for Apple can be overwhelming and she said yes at times. And she stopped talking.

Anyways, good luck everyone.

By the way apparently the training sessions are two 3 day sessions. 9am to 6pm if you can't attend all 6 days you don't get hired.
 

CanadianMac2008

macrumors member
Apr 11, 2009
68
0
Just joined this forum when I saw this post. I went to the Vancouver interview seminar too, got call back and went to one on one. I don't think I did great during the one on one though. The lady who was interviewing me told me to ask her questions in the end but whatever I asked she gave me a one sentence to even one word answer! I don't know what her point was.

For example, I asked do you find sometimes working for Apple can be overwhelming and she said yes at times. And she stopped talking.

Anyways, good luck everyone.

By the way apparently the training sessions are two 3 day sessions. 9am to 6pm if you can't attend all 6 days you don't get hired.

Try asking open ended questions instead of closed ones. From what you said it seems like she could have only given you two possible answers, yes or no.
 

Chocogirl

macrumors newbie
Jul 21, 2009
8
0
Just joined this forum when I saw this post. I went to the Vancouver interview seminar too, got call back and went to one on one. I don't think I did great during the one on one though. The lady who was interviewing me told me to ask her questions in the end but whatever I asked she gave me a one sentence to even one word answer! I don't know what her point was.

For example, I asked do you find sometimes working for Apple can be overwhelming and she said yes at times. And she stopped talking.

Anyways, good luck everyone.

By the way apparently the training sessions are two 3 day sessions. 9am to 6pm if you can't attend all 6 days you don't get hired.

I just went to the interview and it went really fast.. mine was like 15 minutes..

Does anyone remember when exactly the training dates are? I was pretty nervous so I don't remember which dates!!! I think it was 8 training days in total sometime in september???
 

Chocogirl

macrumors newbie
Jul 21, 2009
8
0
It was 6 days I believe, all during the first and second weeks of September.

Mine lasted about 25 minutes.

Hmm.. so do you mean 6 days ..somedays between Sept 1st - Sept 12th?

I don't know if they have the same training days for both concierge and specialist.. but I remember hearing the day 14th .. which is like the 3rd week of september.. but whatever I will just wait till I get hired to bother with that..
 

Elizacreas

macrumors newbie
Aug 13, 2009
3
0
You have to ask open ended questions! For example, "What attracted you to Apple?"

That got me a 5 minute conversation!

I did! I actually asked what attracted you to work for apple...she said...I love the atmosphere and the people but it's mainly about the people. Thats her exact words....then she said. Anymore questions??

I also asked what she finds the most stressful about working for apple, her experiences in the store...etc. She always gave me such short answers. I guess she didn't like me that much.

My interview lasted about 18-20 min I think but definitely didn't finish her timer time. She set a timer for 25 min.
 

Elizacreas

macrumors newbie
Aug 13, 2009
3
0
I wouldnt say she didn't like you.

I find that Apple store managers, especially the ones at the event, have almost zero product knowledge. They seem to be more PR people for the store than a resource for the employees to use.

Any technical questions to a Manager while on the floor would most certainly be directed from the Manager and to a Mac Genius.

They all seem to have the same answer about why they came to Apple; "culture...people". While I do agree that apple has a great corporate culture, these managers seem to forget that the company is actually about profits and without that, would not exist.

I would like to speak with the person that hires these Managers and find out why not put someone as a Manager that knows a Mac inside out.

During my interview, the Assistant Manager did not know what I was referencing to when I said "OS 10" as in "Oh Ess Ten". Seriously? You're an apple store manager and do not even know the operating system???

o_O

Hahaha I get what you mean. I was talking about how I love digital art, video editing, music mixing, etc. and I asked her if she did any kind of creative work or enjoyed any of apple's softwares made for creators and innovators. She said, great question but I really don't do any.

She knows nothing about the products themselves...and frankly in my opinion, has nothing that would benefit apple...other than people skills I guess.
 

MacMan86

macrumors 6502
Jul 22, 2008
324
0
UK
I wouldnt say she didn't like you.

I find that Apple store managers, especially the ones at the event, have almost zero product knowledge. They seem to be more PR people for the store than a resource for the employees to use.

Any technical questions to a Manager while on the floor would most certainly be directed from the Manager and to a Mac Genius.

They all seem to have the same answer about why they came to Apple; "culture...people". While I do agree that apple has a great corporate culture, these managers seem to forget that the company is actually about profits and without that, would not exist.

I would like to speak with the person that hires these Managers and find out why not put someone as a Manager that knows a Mac inside out.

During my interview, the Assistant Manager did not know what I was referencing to when I said "OS 10" as in "Oh Ess Ten". Seriously? You're an apple store manager and do not even know the operating system???

o_O

Apple Store managers don't need product knowledge to do their job. They spend a tiny fraction of their time talking to customers - I'd say about 10% at most, and when they do, it's normally to settle a dispute, deal with a customer grievance etc. When they talk to customers they need excellent people skills, negotiation skills and customer service skills - and that's what they're hired for.

Why would they need to know a Mac 'inside out'? How would that help them with their job? This board is full of people that claim to be Mac experts and can't work out why Apple hasn't employed them - they don't hire based on knowledge and why should they? What you need to know about Macs can be taught - customer service skills and people skills can't so much.

You're right in that managers 'forget' about profits - that is what is so unique about working at an Apple store. No one in the store worries about profits, if they did it the whole place would be target driven. The specialists would be on commission and there would be pressure to hit targets - but there isn't. The ethos of the store is that if everyone just tries to give excellent customer service, the profits will take care of themselves. That's why the stores work. It is up to the people above, Ron Johnson etc to worry about making money.

The store managers I've worked with know very little about Macs, some don't even own any, but they've all got excellent managerial skills and that's what's important.
 

CanadianMac2008

macrumors member
Apr 11, 2009
68
0
You put it perfectly MacMan. The manager I spoke to understood that people skills are the most important. She definitely knew about the different products but she was not about to go out and do the work of a Genius. If anything, she stressed that everybody has a role at the store, and if one person doesn't know the answer, somebody else will. She has her area of expertise, namely interacting with others when called in and running the store, dealing with the staff.
As MacMan said, you can't be taught how to work well with others but you can be taught just about anything else fairly easily. Nobody cares if you know everything there is to know about Apple products if you have no clue how to speak on the level of Joe Consumer.
 
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