it's going to be damage control. The more I think about it - the more I'm convinced it will be one that touts the # of sold and how amazing and awesome and well received the device has been
Why - to point out the millions of units in the field
then it will be commentary on recent reports and indicating that it's a very very small percentage of people who are experiencing this and they are very sorry for those people dealing with that issue.
Why - to point out how non widespread the issue is
then they will probably have a study or other "evidence" to discredit or put into question consumer reports and other internet "propoganda"
Why - damage control. Deflate the "enemy"
then they will re-iterate their return policy for anyone unhappy
Why - because this is their "out"
then when fielding questions, they will maintain the same responses they've just given and/or ones already mentioned in the letter and via emails.
There won't be an admission of guilt or design flaw. The issue will be relegated to the fact that only a small percentage of people are experiencing any issues and all phones have SOME users that will experience a fluctuation in signals based on area and network coverage.
repeat - they will NOT admit a design flaw.
Why - to point out the millions of units in the field
then it will be commentary on recent reports and indicating that it's a very very small percentage of people who are experiencing this and they are very sorry for those people dealing with that issue.
Why - to point out how non widespread the issue is
then they will probably have a study or other "evidence" to discredit or put into question consumer reports and other internet "propoganda"
Why - damage control. Deflate the "enemy"
then they will re-iterate their return policy for anyone unhappy
Why - because this is their "out"
then when fielding questions, they will maintain the same responses they've just given and/or ones already mentioned in the letter and via emails.
There won't be an admission of guilt or design flaw. The issue will be relegated to the fact that only a small percentage of people are experiencing any issues and all phones have SOME users that will experience a fluctuation in signals based on area and network coverage.
repeat - they will NOT admit a design flaw.