Yes should be simple, as I thought it would be. Apple refused to accept a return due to cosmetic damage. So I guess a very thourough inspection at apple it a must, if you walk out they may blame you and refuse.
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Bent ipad. UNACCEPTABLE
- Thread starter Gooberton
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Yes should be simple, as I thought it would be. Apple refused to accept a return due to cosmetic damage. So I guess a very thourough inspection at apple it a must, if you walk out they may blame you and refuse.
They implied it had been mistreated.
It had not so I took offence.
Left and sorted it over the phone.
This is pretty odd. It also tells you that Apple is getting lots of returns. Don’t want to take responsibility if shipped bent or how easily they are bending with normal use and people want to return. With previous models, a bent iPad would be replaced because Apple considered that a defect.
I have two LTE models perfectly straight. but I have seen the ones bent from the factory as well.
Well, it seems it was mistreated. If you didn’t notice it bent out of the box, and it’s bent, then you bent it or someone that touched your iPad did. I just don’t understand how people are not noticing if there’s a bend when they take it out of the box.
Still, I’m sorry they didn’t help you in the store. That’s a bummer. I cracked my MacBook screen twice, so I know how much it sucks.
So Apple should take responsibility because someone mistreated their iPad? They should lose money because someone couldn’t take care of their property? If your iPad is bent, it was mistreated. Period!!! It was either mistreated by someone at the factory, and the buyer didn’t notice it was bent when they first took out out of the box (which I cannot for the life of me understand) or the buyer bent it themselves. That’s it. IT DOES NOT BEND FROM NORMAL USE. I’ve had mine since the day after launch day. I take it with me every where, in the same capacity as all the other iPads I have had. I haven’t made any adjustments to how I transport or use my iPad. If anything, my new one has less protection than my previous ones, and it’s straight.
I’m sorry, if you take it out of the box and don’t notice it’s bent - that’s on you. If it’s not bent when you bought it and it’s bent now, well that’s on you, too.
Disbelieving a fellow customer because they haven't experienced the issue first-hand is one of the hallmarks of owning an Apple product. There is a long history of defects in Apple products that started out with the blame being put on the customer. It was only at the point of threat of a class-action lawsuit that the truth was revealed. THEN Apple (grudgingly) announced a "program" to address the issue (that most claimed wasn't an actual issue in the first place).
In this case, I don't think it is a defect in the design or the material used in these new iPad Pros.
The iPad Pros that are coming bowed out-of-the-box have the earmarks of the rush to manufacture that is somewhat typical at the beginning of a product's release. Often the machines on the manufacturing line need frequent calibration that might not be done when dealing with such high initial volumes. Just being 1/1000th out-of-spec that accumulates would result in a defect every 1000 units. This isn't to excuse the issue, but to offer a possible explanation.
This is why I typically wait 3-4 months after the release of a product before buying it (the except was the 1st gen iPad which I pre-ordered on the first day that orders were taken).
People should not make a question of faith of the bending issue and take the few people who have problems with iPP bending/stability seriously. So my iPP is totally fine and works good for me, but as I have already written elsewhere here in the forum:
Apple goes with ~0.7mm thick aluminum absolutely to the limit...thicker/other aluminium alloy or stronger materials e.g. Metal Matrix Composites or Carbon Fibre-Enhanced Plastics would be more expensive and/or even worse for the environment. If they do not already, then they could take higher quality 7xxx aluminum to get a slightly more stable product. Apple has never been very innovative in using materials. I just remember the years of licensing Liquidmetal, to end up making only a sim ejector tool for some iPhones out of it. At least low aluminium consumption protects the environment and most people seem to find it sufficiently stable.
Apple goes with ~0.7mm thick aluminum absolutely to the limit...thicker/other aluminium alloy or stronger materials e.g. Metal Matrix Composites or Carbon Fibre-Enhanced Plastics would be more expensive and/or even worse for the environment. If they do not already, then they could take higher quality 7xxx aluminum to get a slightly more stable product. Apple has never been very innovative in using materials. I just remember the years of licensing Liquidmetal, to end up making only a sim ejector tool for some iPhones out of it. At least low aluminium consumption protects the environment and most people seem to find it sufficiently stable.
Ding ding ding
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If it's bent out of the box, you return it. Apple will take it within the return period. If it is after that, there is no way for them to tell if it was bent out of the box or if the person saw a YouTube video and decided to see if they could bend their $1,000 device.
You can order online, have it delivered, open the box, see it is bent walk in the shop and they will refuse and say it’s cosmetic. 14 days or not, they can say it didn’t come out of the box like that. Like they did with mine.
I think from its frail ness and lack of internal structure there is something going on design wise that is making these iPad Pros more prone to bending under absurdly light conditions.
That’s not to say every iPP 2018 will bend, the 11” I had and returned was straight and stayed straight the week and a half I had it...
But it never left my apartment either or being babied, relatively
If you wait 3-4 months every cycle you’re already like 1/4 to 1/3 of the way into the product life cycle in case of something like iPhone.. iPad with longer cycles might not matter, but then again might not matter at all since you seem to maintain that hard and fast rule and buy 3-4 months out every time, so makes product cycle moot.
For items that go on sale a few months out, like in the case of iPads, its probably a double win for someone like you who has better success down the road
I’m still not sure I believe this is the case, I think they pump out products period but I guess in theory if demand goes down, and orders are lowered, they arent as strapped for time to produce these things
I would think with economies of scale over time, and incorporating more supplies to drive costs down, it could be even more of a quality control gamble.. but I see the argument both ways.
I have returned my 3rd gen iPad pro 12.9''. It had a curve to it straight out of the box (it wasn't BENT, but it was definitely curved) and had the "bump" in the back (same bump as the pictures in that other thread). These small issues didn't bother me, but I left the pencil connected to the iPad over night and woke up with the iPad battery completely drained to where the iPad shut off. The next night I tried leaving the pencil unattached and the iPad only went down 1% overnight so I was cool with that.
But then a few days ago I noticed the iPad was dropping a bunch of my screen touches. More specifically it was not responding to my first press or swipe every time i opened/switched to a new app, or if I changed tabs in safari/twitter/reddit etc. It was like I had to press/swipe once to activate the screen then all of a sudden it would work again.
It sucks because I really liked drawing on that amazing screen with the improved pencil. I will stick with my 10.5 for now, I havn't had any issues with it at all and I bought it the day they came out.
But then a few days ago I noticed the iPad was dropping a bunch of my screen touches. More specifically it was not responding to my first press or swipe every time i opened/switched to a new app, or if I changed tabs in safari/twitter/reddit etc. It was like I had to press/swipe once to activate the screen then all of a sudden it would work again.
It sucks because I really liked drawing on that amazing screen with the improved pencil. I will stick with my 10.5 for now, I havn't had any issues with it at all and I bought it the day they came out.
Yep. I think all the numerous issues with the new iPads shows that the whole design and manufacturing setup needed an extra quarter in the oven.
I'm wondering if it will be worth to wait until February or March next year before ordering a new 11"... I don't want to go through the whole replacement **** show right now.
I've seen other people on this site say otherwise. Not that I don't believe you, but I guess you got a bad Apple rep. I personally would not have accepted that.
I’ve yet to see any LTE models without the slight bend/bow in the OP’s picture. My personal iPad looks exactly the same.
Now I’ve only seen 5 of them but a pretty random sampling since they were all purchased at different times/places in the last month or so.
It doesn’t feel bent and that’s the only angle that I can see it. So like I said earlier I decided to keep mine because I think they are all going to be like this.
Now I’ve only seen 5 of them but a pretty random sampling since they were all purchased at different times/places in the last month or so.
It doesn’t feel bent and that’s the only angle that I can see it. So like I said earlier I decided to keep mine because I think they are all going to be like this.
Yup,.....just looked at my new iPad Pro 12.9 LTE and it has a curve/bend in it too. Brand new out of the box.
https://9to5mac.com/2018/12/19/bent-2018-ipad-pro-not-defect/
News sites are finally starting to cover 'bendgate'. Apple acknowledges iPads are shipping bent and saying it's 'normal'.
News sites are finally starting to cover 'bendgate'. Apple acknowledges iPads are shipping bent and saying it's 'normal'.
Apple admits that it is happening during manufacturing (as I previously mentioned), now it's being report:
https://www.theverge.com/2018/12/19...end-pro-2018-shipping-manufacturing-confirmed
https://www.theverge.com/2018/12/19...end-pro-2018-shipping-manufacturing-confirmed
Man, the responses of Apple apologists is a sight to behold