Bent ipad. UNACCEPTABLE

[Dutch apple user]

How were you transporting your iPad? I have an 11 inch cellular, and so this is concerning.

It never left the dinner table. The ipad is inside a case fullbody protected. I would say: if they made the ipad 1 or 2mm thicker it would bent less. Only cellular is mostly likey bended out of the box. Reason: atenna lines makes it weaker or its the diff materials that go wrong

 

[Wags]

1.) No need for the hyperbole. We get, the bending exists pending how one treats their device, but claiming it’s ‘Everywhere’ is fear mongering, many in the same thread who own the latest used Pro, have never experienced bending.

2.) I do think Apple needs to address this. They clearly are aware of it. It really is a simple procedure Tonise a higher grade of aluminum or add internal bracing support of the engineering aspects permit it. Either way, a remedy would alleviate future issues and costs.

Apple does need to address. I think fans of the iPad are irritated about the choices made for manufacturing savings. They are also calculating most buyers will put in case or adding protection which helps offset their design to save money.

 

[44267547]

Apple does need to address. I think fans of the iPad are irritated about the choices made for manufacturing savings. They are also calculating most buyers will put in case or adding protection which helps offset their design to save money.

I mentioned Apple should address this. But we also don’t know the extent of how many users are experiencing any bending either. We know a very small sample just based off reading off various forums. As for using cases to protect the iPad, Even without the bending issue, I would guesstimate 99% of iPad users have a case regardless if the bending existed or not. But still, it will be interesting to see if they address this concern whenever the iPad is updated again. But for now, a good case and being aware how the iPad is treated is likely the main factors.

 

[jazz1]

I think most of us want lighter/thinner devices. I know I do.

I had coffee, this morning, with a friend who purchased my old iPad 12.9 1st generation several months ago. At that time I went with the 10.5.

We compared the earlier model with my current 12.9 Pro 3rd generation. To be fair I only had my folio and he had the Apple keyboard case. But I don't think the Apple iPad Pro 3rd gen. folio would have made much difference in our overall comparison.

OMG the 1st generation iPad 12.9 hefted and looked like a "steampunk" version of the iPad! The old darlin' still works great BTW. No offense steampunk fans

The 1st generation iPad 12.9 is of course heavier, larger, and thicker. No surprise when you compare specs "on paper". But, until I compared the old to new, in person, I don't think I really appreciated the design progress until we made that side by side physical comparison. Same screen size. "Whoa", I said to myself as I let it sink in.

So, has Apple sacrificed durability over design? Unfortunately, I think they have to some extent. I don't want to treat my iPad Pro 12.9 3rd generation like a "snowflake". So, I am at least going to keep the Apple folio and keyboard folio on it at all times. Maybe an upgrade to the Otterbox Symmetry is in the offing. I don't think that will add too much more size and weight over the folios.

So is there a middle ground in design that considers durability vs. design? I don't know. In the meantime I'm going to enjoy the heck out of my current iPad.

 

[PanAm-L1011]

I doubt you did anything wrong. People have reported it coming that way in the mail. Others are reporting it happening after heavy use, which would produce heat.



If half a percent are having the issue, it is recurring. It just isn’t widespread. Calm down there, Tim, nobody is firing you as CEO yet.

I wish I was Tim. But if I was, I wouldn’t be on here. I’m not the one who needs to calm down. All these absurd people who go throug 16 iPhones to find one that doens’t have a flaw and those that put metal brackets on their iPad need to calm down. All those people claiming this is some widespread occurrence need to calm down. Half a percent is about as minimal as minimal can get.

 

[Michael Goff]

I wish I was Tim. But if I was, I wouldn’t be on here. I’m not the one who needs to calm down. All these absurd people who go throug 16 iPhones to find one that doens’t have a flaw and those that put metal brackets on their iPad need to calm down. All those people claiming this is some widespread occurrence need to calm down. Half a percent is about as minimal as minimal can get.

And all those people downplaying the problem aren't helping either. The assumption that it is few people based on sale blind trust of Apple is not helpful.

 

[jazz1]

And all those people downplaying the problem aren't helping either. The assumption that it is few people based on sale blind trust of Apple is not helpful.

I'm not one of those people that believe there is no problem until it happens to "me". I do hope it is a small percentage and that those with issues get fast, no hassle replacements or refunds if they want.

 

[Michael Goff]

I'm not one of those people that believe there is no problem until it happens to "me". I do hope it is a small percentage and that those with issues get fast, no hassle replacements or refunds if they want.

I hope so as well, but I also know "only a small percentage" can be large numbers. With everything, you can use numbers to get whatever you want.

 

[jazz1]

I hope so as well, but I also know "only a small percentage" can be large numbers. With everything, you can use numbers to get whatever you want.

"There are three kinds of lies: lies, damned lies, and statistics."

 

[MacDonaldTrump]

I think most of us want lighter/thinner devices. I know I do.

I had coffee, this morning, with a friend who purchased my old iPad 12.9 1st generation several months ago. At that time I went with the 10.5.

We compared the earlier model with my current 12.9 Pro 3rd generation. To be fair I only had my folio and he had the Apple keyboard case. But I don't think the Apple iPad Pro 3rd gen. folio would have made much difference in our overall comparison.

OMG the 1st generation iPad 12.9 hefted and looked like a "steampunk" version of the iPad! The old darlin' still works great BTW. No offense steampunk fans

The 1st generation iPad 12.9 is of course heavier, larger, and thicker. No surprise when you compare specs "on paper". But, until I compared the old to new, in person, I don't think I really appreciated the design progress until we made that side by side physical comparison. Same screen size. "Whoa", I said to myself as I let it sink in.

So, has Apple sacrificed durability over design? Unfortunately, I think they have to some extent. I don't want to treat my iPad Pro 12.9 3rd generation like a "snowflake". So, I am at least going to keep the Apple folio and keyboard folio on it at all times. Maybe an upgrade to the Otterbox Symmetry is in the offing. I don't think that will add too much more size and weight over the folios.

So is there a middle ground in design that considers durability vs. design? I don't know. In the meantime I'm going to enjoy the heck out of my current iPad.

To be honest I don’t really mind if they are fatter.

What I want is when paying an absolute premium, for a top tier item. I expect something that it works well, has had proper testing and quality assurance and if all that falls in the arse, at least have the support from a trusted brand I have invested in with this surety for years.
I do t mind the flaws and actually expect a few with a new model, the lack of support is what I find disconcerting.
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And all those people downplaying the problem aren't helping either. The assumption that it is few people based on sale blind trust of Apple is not helpful.

Totally agree here, the only reason I am posting about my issue is so it is out there. The more cases of this will help show the issue even if small, the people experiencing this already feel like crap, they don’t really feel better if people downplay the issue. All this does is give apple fuel to say there is no issue.
It takes a little ground swell to move an ocean sometimes.

 

[jazz1]

Who says thin (iPads)aren't dangerous Any one remember this Monty Python Thin Wafer skit?

 

[Fry-man22]

It’s not a recurring problem. I bet less than half a percent of all people who bought the new iPads have issues with bending. Hardly a recurring problem.

If it happens more than once, it is by definition a reoccurring problem. You just said you could believe .5%, so that’s reoccurrence. The person you quoted didn’t say it was common, just reoccurring.

 

[millydog]

I ordered the 12.9” for delivery and it arrived warped out of the box. The box was not at all damaged but the iPad had an obvious bend to it. I ordered Apple Care+ too, but didn’t want just a replacement when I’d only just opened the box, so I sent it back as a return and have ordered a new one. Fingers crossed that it doesn’t happen a second time.
The return process via courier has been slow, but I have an email that Apple received it and the money should be back on my credit card within the next couple of days. It has been a week. So I just ordered my new one today.

 

[PanAm-L1011]

If it happens more than once, it is by definition a reoccurring problem. You just said you could believe .5%, so that’s reoccurrence. The person you quoted didn’t say it was common, just reoccurring.

The person didn’t say it was a reoccurring problem, they said it was a recurring problem. There’s a difference. Reoccurring happens again, but not always repeatedly. Recurring means it happens again and again and again. So, fair enough, by defnition it is indeed recurring. I was merely trying to say that this has been blown way out of proportion. Although, fair enough, the bending is a recurring problem, it is not such a big issue that people need to alter the way they are using their device.

 

[MacDonaldTrump]

It took one good apple support person to listen, understand and acknowledge the issue. He referenced Mac rumours as some of the cases he has seen of this issue occuring.

Thanks Jack, restored my faith.

Appointment to swap it over on the weekend.
A breath of relief.

 

[ericwn]

Especially when you only get 2 incidents to claim. I fear these design flaws are mostly with profit in mind and they have gone to far.

Design flaws ruin reputation which is extremely important for a luxury brand. I highly doubt your theory that these flaws are intended for profit.

 

[Wags]

Design flaws ruin reputation which is extremely important for a luxury brand. I highly doubt your theory that these flaws are intended for profit.

Cheap choices made that have ended up potential flaws.

 

[DNichter]

Surprised this is still going on. A bad batch of bent out of the box iPad's. If you receive one that is bent, you return it. Simple enough, right?

 

[PanAm-L1011]

Cheap choices made that have ended up potential flaws.

It's not cheap design choices - it's physics. Anything that is thin and flat will bend with enough pressure applied. Anything. No ones, no matter what they may say, has just bent on its own. That's not even possible. They are either bent out of the box (and they are just noticing now) or they are the cause of the bend. It's that simple. The average user will be able to continue using this iPad in the exact same capacity of previous ones without issue.

 

[jukeboxaddict]

Surprised this is still going on. A bad batch of bent out of the box iPad's. If you receive one that is bent, you return it. Simple enough, right?

Why assume you know the situation? Has anyone here even gotten an LTE model that's totally straight at the top across the antenna line?

 

[Cybbe]

It bends. It’s structurally weaker than earlier iPads. It’s thin and light aluminium. Your example will likely not produce any real world issues, but it’s annoying.

 

[Newtons Apple]

Yours looks like it was warped at the factory and not bent afterwards. Others have reported a slight warp. It should not effect performance and not sure if in your country, they would replace it.

 

[DNichter]

Why assume you know the situation? Has anyone here even gotten an LTE model that's totally straight at the top across the antenna line?

Because it's obvious. I've seen plenty of people on here with perfectly fine iPad's. Some (primarily 12.9 LTE models) were bent during production. The process is to return them and get a new one.

 

[JP913]

We need to stop using plastic rulers to judge whether or not something is straight...that's not going to give you a very accurate result.

For the iPad to get hot enough to "bend on it's own," it would need to reach somewhere around 400 degrees F. Even at 200 degrees, you wouldn't be able to touch it without burning yourself.

I think it's been pretty well observed that the LTE models are more effected by warping than the WIFI-only models.

Also, keep in mind, how many of these things does Apple produce? Hundreds of thousands? Millions? A couple bad apples (no pun intended!) are bound to be found...and by a couple, in these numbers, I mean a thousand or more. It's just the nature of the beast when you're producing things on these scales.

 

[Wags]

Hello,
After 1 week of using the ipad pro 11 inch i notice it slightly bended. All corners around 3mm it also have thin hairline crack on the middel left side,around 3cm, its in a full body case. The back of the ipad have some smal bumps. 3 days ago its becomes quit hot after using a heavy app.

Any idea why it happens?
" ps i am not english i hope its readable"

Was this done out of the box?