iPad Pro Bright spot on iPad Pro 10.5 screen

[stalf]

This particular problem faces an even harder uphill battle, as we represent a very small portion of iPads sold, as the 10,5 is less than 2 years old and has been facing competition from the cheaper iPad and now, the buttonless ones. Even if this affected every 10.5 iPad Pro ever released, we'd still be just a few.

I think that's the main this issue hasn't gotten more traction on tech blogs. I think our only hope rests on a class-action suit, which could take years.

 

[hr10]

This particular problem faces an even harder uphill battle, as we represent a very small portion of iPads sold, as the 10,5 is less than 2 years old and has been facing competition from the cheaper iPad and now, the buttonless ones. Even if this affected every 10.5 iPad Pro ever released, we'd still be just a few.

I think that's the main this issue hasn't gotten more traction on tech blogs. I think our only hope rests on a class-action suit, which could take years.

Right
If it’s Iphone it will be a different story

 

[ivanputeraa]

Hello everyone!

I am one of the hundred(s) iPadPro10.5 owners with the same problem. I am on my 3rd(!) replacement device (2nd year covered by European Consumer Law) and I am trying to solve the problem once and for all...which means I am going to claim for a refund. Because the white spots are not a cosmetic issue only, they are affecting the touch responsiveness also (at some point).

Since it is an obvious production flaw, I don't want to lose any more valuable time dealing with Apple Support...Service departments...emails (back and forth)...factory ressetings...app/files re-installing and replacing devices untill warranty and consumer laws won't cover me anymore.

I am professional musician and this is not an acceptable procedure for an expensive and "high end" device like this (marked as "Pro"). So I believe a class action against Apple is the only solution.

Anyone interested?

ABSOLUTELY agree. Apple won't fix this problem if we don't make this as a class lawsuit after all.

 

[yannis.hatzi]

This particular problem faces an even harder uphill battle, as we represent a very small portion of iPads sold, as the 10,5 is less than 2 years old and has been facing competition from the cheaper iPad and now, the buttonless ones. Even if this affected every 10.5 iPad Pro ever released, we'd still be just a few.

I think that's the main this issue hasn't gotten more traction on tech blogs. I think our only hope rests on a class-action suit, which could take years.

Agreed but I would like to point that the same problem occurs to some 12.9 models and some older 9.7 Pros also.
I am trying to say...that we are already too many affected in this thread alone. If we join forces...we are more than enough. Don't forget the case of one man against the Monsanto mega-corp.

 

[mackie8]

10.5 owners do u still advise buying this model?
Or better skip?

 

[hr10]

I wouldn’t pay full retail for it
If you happen to find a deal for a used one with warranty go for it!

 

[Saschafromgermany2]

I would skip it, because when you have this issue on your pad, you have to call, to run, to discuss all the things.
And then you get a new one and maybe after 6 month the issue comes back and all from beginning.

 

[stalf]

Or better skip?

I'd skip it, maybe buying last year's US$ 329,00 iPad or waiting for this year's version.
I'm still waiting for my credit card company to acknowledge my extended warranty claim, and I'm sure it'll happen again.
[doublepost=1548077543][/doublepost]

If we join forces...

I'd really like to find a way for us to join forces, but this thread contains posts from all around the globe. Suing Apple on each of our countries seems pratically impossible.
Isn't there something else we can do that'd shame them on facing this issue?

 

[yannis.hatzi]

At least, we shouldn't accept refurbished devices as replacements:
Judge rules that Apple must replace broken iPad with brand new one
https://www.cultofmac.com/478193/judge-rules-apple-must-replace-broken-ipad-brand-new-one/

 

[yannis.hatzi]

Update for the European iPadPro owners:

You are entitled to claim the renewal of the 2 year product guarantee...for your replacement device also!

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/greece/index_en.htm

"Is the repaired/replaced product covered by a new guarantee?
Yes, a new 2-year guarantee is given if the product was repaired or replaced as long as the seller made the repair or replacement under the original legal guarantee and not out of goodwill."

You can apply for a formal legal action here:

https://europa.eu/youreurope/citize...-resolution/formal-legal-actions/index_en.htm

 

[Khaleal]

My first gen iPad Pro 12.9 developed the same issue, white spot 2 inches above the home button. already out of warranty.

 

[ivanputeraa]

So, what I understand right now are:
1. People who bought the IPP 10.5” and didn’t buy AppleCare then got this problem are the most suffer. Pray for Apple to acknowledge this issue and give us free repair.
2. In EU, the same case as no. 1, just go to the Apple Store and ask for the 2 years consumer law protection to replace the IPP, even we didin’t buy the AppleCare.
3. The same case as no. 1, for those who bought it using CC, can replace or refund their IPP for free.

No 2 and 3 are quite easy. But for those who got the no. 1, any suggestions?

 

[Donka]

So, what I understand right now are:
1. People who bought the IPP 10.5” and didn’t buy AppleCare then got this problem are the most suffer. Pray for Apple to acknowledge this issue and give us free repair.
2. In EU, the same case as no. 1, just go to the Apple Store and ask for the 2 years consumer law protection to replace the IPP, even we didin’t buy the AppleCare.
3. The same case as no. 1, for those who bought it using CC, can replace or refund their IPP for free.

No 2 and 3 are quite easy. But for those who got the no. 1, any suggestions?

Go in and speak to them, be polite and courteous and refer them to this thread. Mention how you have really looked after your device and it now appears to have some inherent flaw that is spoiling your use of the iPad.

 

[ivanputeraa]

Go in and speak to them, be polite and courteous and refer them to this thread. Mention how you have really looked after your device and it now appears to have some inherent flaw that is spoiling your use of the iPad.

Thank you for your suggestion, but I already spoke to three stores, including the official Apple Store, authorized reseller, and etc and still got the same answer. Yeah, to pay that expensive screen damage. I even already said that I am a student, so I don’t have much money to replace anything right now. So sad about this. Currently I live in Taiwan, and fortunately Taiwan has one Apple Store in Taipei, but their answer still the same. I shame to come there asking the same questions and meet with the same manager, and don’t forget that I have to spend my money just for transport and time to wait for the reservation.

I really hope Apple fix this. Really sad and disappointed, but what I can do?

 

[philwang83]

Thank you for your suggestion, but I already spoke to three stores, including the official Apple Store, authorized reseller, and etc and still got the same answer. Yeah, to pay that expensive screen damage. I even already said that I am a student, so I don’t have much money to replace anything right now. So sad about this. Currently I live in Taiwan, and fortunately Taiwan has one Apple Store in Taipei, but their answer still the same. I shame to come there asking the same questions and meet with the same manager, and don’t forget that I have to spend my money just for transport and time to wait for the reservation.

I really hope Apple fix this. Really sad and disappointed, but what I can do?

When I brought my iPad in, the Genius told me to contact Apple corporate because they have more latitude on offering up replacements. That said, I did call in and explain the situation, but they did not ultimately offer to fix my iPad or give me a replacement iPad.

Good luck if you decide to call in. 加油!

 

[ivanputeraa]

When I brought my iPad in, the Genius told me to contact Apple corporate because they have more latitude on offering up replacements. That said, I did call in and explain the situation, but they did not ultimately offer to fix my iPad or give me a replacement iPad.

Good luck if you decide to call in. 加油!

Is it possible that if I come more than once and speak to them, they would reconsider their own policy? I already booked another Genius Bar schedule on the 1st Feb though. Does anyone has some unique experience of how Apple decide to allow to repair in a very urgent and special case? I appreciate any help from anyone... Thank you.

 

[kazmac]

I went ahead and bought another 10.5 on sale at Best Buy today. Of course, AC too. I’ll deal with anything that comes up if it comes up. Mom needs the 2018 iPad I bought for her last year, and I need more RAM.

I hope Apple will exchange everyone’s 10.5 iPad Pros.

 

[philwang83]

Is it possible that if I come more than once and speak to them, they would reconsider their own policy? I already booked another Genius Bar schedule on the 1st Feb though. Does anyone has some unique experience of how Apple decide to allow to repair in a very urgent and special case? I appreciate any help from anyone... Thank you.

It can't hurt to try. Try escalating to the manager and show him/her this thread, the Reddit thread(s), the MacRumors article, whatever you can find. The worst they can say is no and you'll only be out the time spent at the store. Good luck.

 

[YodasMaster]

I emailed Tim Cook. Not expecting a response, but it’s worth a try.

 

[Yptcn]

I emailed Tim Cook. Not expecting a response, but it’s worth a try.

I did it a few months ago ( I included a link to this tread ) when I had the problem with my iPad and as expected had no response . It never hurts to try ;-)

 

[mcaswell]

10.5 owners do u still advise buying this model?
Or better skip?

Either be sure to get Applecare (ugh), or perhaps buy with a credit card that extends the standard warranty.

 

[gdourado]

From reading this thread I can see this is kind of a widespread problem.
I have the opportunity to buy a 14 month old 10.5 Pro.
It is already out of warranty.
Is it a huge risk?
Like will it almost for certain develop this issue and then since it is out of warranty I am screwed?

 

[sparksd]

From reading this thread I can see this is kind of a widespread problem.
I have the opportunity to buy a 14 month old 10.5 Pro.
It is already out of warranty.
Is it a huge risk?
Like will it almost for certain develop this issue and then since it is out of warranty I am screwed?

It is really difficult to determine the prevalence of a problem from reading a forum like this. I've had my 10.5 for 14 months and it has zero indication of this.

 

[mackie8]

Does the bright spot becomes bigger if u dont replace?
Does it affect touch screen sensitivity?

 

[ivanputeraa]

It can't hurt to try. Try escalating to the manager and show him/her this thread, the Reddit thread(s), the MacRumors article, whatever you can find. The worst they can say is no and you'll only be out the time spent at the store. Good luck.

Thanks! I will try once more and will update it here