I don’t believe it gets bigger, but my touch screen has become wonky.Does the bright spot becomes bigger if u dont replace?
Does it affect touch screen sensitivity?
I don’t believe it gets bigger, but my touch screen has become wonky.Does the bright spot becomes bigger if u dont replace?
Does it affect touch screen sensitivity?
I know exactly what you mean by not being able to unsee it lolFor weeks I’ve been mildly annoyed by a white blotch on my iPP 10.5, about 2” above the home button (in portrait). Finally decided to search MR and ended up here. The device is out of warranty. I guess on the one hand, I’m glad it’s not just me...but on the other hand, it sounds like it’s going to be tough to get it addressed/fixed/replaced without spending a bunch of money.
I think for a while I was able to largely ignore the blemish, but the more I focus on the issue, the more it bothers me. Cannot unsee. Ugh.
I sold my iPad after I got my replacement.
That's what I thought also. I got the Samsung Tab S4 because it has a nicer OLED screen. I might get a 12.9" iPad though.I did the same as I believe it is an inherent fault. Sold it and went for the new 11.
That's what I thought also. I got the Samsung Tab S4 because it has a nicer OLED screen. I might get a 12.9" iPad though.
How are you enjoying the 11" iPP?
Nice. How had the pencil improved?Love the 11 to be honest - genuinely prefer it over the 10.5 due to the slightly bigger screen for media, FaceID and the improved Pencil which I use much more now.
Nice. How had the pencil improved?
I bought it with a Credit Card with a 1 year automatic extended warranty (Discover), so I’m gonna give that a shot and see what happens. Discover has started to become very stingy lately so not looking forward to this hassle.
I signed up for an account just to say that I too had this problem with my 10.5 inch iPad pro. White spot above homebutton. Was driving me nuts and I've had it for over a year. But this thread gave me some hope about the consumer law. So, I made an appointment at the Apple store (Paris) today and received a new one without problem or having to defend or explain the situation. It says 0€ under 'consumer law'.
The guy did say that if my ipad had any accidental damage, I would not have gotten a free replacement.
Even though I still love my ipad, I'm also contemplating to sell it and go for the new one as I'm just not sure if this problem will return or if it was a particular batch of ipads (since apple isn't giving us any info or statement on this). I have no idea how to check manufacture date.
I used this site to check the manufacture date (just input the device serial number):
http://www.chipmunk.nl/klantenservice/applemodel.html
My assumption is that they solved the issue in the meantime as Apple is still selling the iPad Pro 10.5" along the newest iPad Pro 11". Otherwise they would have discontinued it to avoid possible class actions, product recalls, etc.
I already came and talked with the manager. He said that he can't replace my iPad Pro whatever the reason because no official thread or replacement program that Apple announce. The most interesting thing is, he said to me that, even I pay to replace my screen and get the same defect after 90 days of warranty of the replacement screen, Apple would charge us again for the next replacement. So sad and disappointed, but yeah thats the truth he said to me.It can't hurt to try. Try escalating to the manager and show him/her this thread, the Reddit thread(s), the MacRumors article, whatever you can find. The worst they can say is no and you'll only be out the time spent at the store. Good luck.
I already came and talked with the manager. He said that he can't replace my iPad Pro whatever the reason because no official thread or replacement program that Apple announce. The most interesting thing is, he said to me that, even I pay to replace my screen and get the same defect after 90 days of warranty of the replacement screen, Apple would charge us again for the next replacement. So sad and disappointed, but yeah thats the truth he said to me.
So my next step probably just use and live with it or I can even sell it to another person by explaining the defect that my iPad has (even the price will be low) and hold myself to buy another iPad or iPad Pro. I just can't live with this experience. Apple gives me a deep trauma for product this expensive with very poor defect acknowledgement, thats why I will hold to buy another Apple product except iPhone.
iPad lineups -> unfinished screen and bent problem
Macbook lineups -> don't like the keyboard
iPhone -> expensive, but at least good customer support
iMac -> probably would buy for my home use
Mac Mini -> too expensive, but surely viable for custom mouse, display, and keyboard preferences
In short: no product that was without compromise
Thats what I think about Apple right now. I can't believe I would think like this now after being an Apple follower since the iPhone 3G was born in 2009. If Apple always treat their users such as this, migrating to another platform is a no slouch for me, at least.
I already came and talked with the manager. He said that he can't replace my iPad Pro whatever the reason because no official thread or replacement program that Apple announce. The most interesting thing is, he said to me that, even I pay to replace my screen and get the same defect after 90 days of warranty of the replacement screen, Apple would charge us again for the next replacement. So sad and disappointed, but yeah thats the truth he said to me.
So my next step probably just use and live with it or I can even sell it to another person by explaining the defect that my iPad has (even the price will be low) and hold myself to buy another iPad or iPad Pro. I just can't live with this experience. Apple gives me a deep trauma for product this expensive with very poor defect acknowledgement, thats why I will hold to buy another Apple product except iPhone.
iPad lineups -> unfinished screen and bent problem
Macbook lineups -> don't like the keyboard
iPhone -> expensive, but at least good customer support
iMac -> probably would buy for my home use
Mac Mini -> too expensive, but surely viable for custom mouse, display, and keyboard preferences
In short: no product that was without compromise
Thats what I think about Apple right now. I can't believe I would think like this now after being an Apple follower since the iPhone 3G was born in 2009. If Apple always treat their users such as this, migrating to another platform is a no slouch for me, at least.
I'm sorry to hear that but I'm also not surprised by their answer because that's exactly what they said to me (no official replacement program.)
Personally, I'm just going to live with it since the problem only shows up on a white screen. It doesn't affect my daily usage enough for me to justify getting rid of it. Like you however, the poor response to this QC issue has definitely soured my Apple experience.
I guess I’m just lucky. My iPad Pro 10.5 from release does not have this issue. Is it from pressure (display issue) or from a swollen battery?
I don't know. Today I want to have another appointment with the Genius Bar to talk about this, whether it is display defect or battery problem.I guess I’m just lucky. My iPad Pro 10.5 from release does not have this issue. Is it from pressure (display issue) or from a swollen battery?