So many of us affected
. I had a long chat conversation with a Senior Apple Advisor today and he told me that they don't know anything about this issue (he told me I was the first customer to tell him anything about it). He suggested posting feedback on the Apple website.
He told me they're not interested in posts on forums like this. They'll only look at it seriously if multiple people contact them directly.
Regarding the CC claim, I would really recommend you trying. I initially went down that route because I was given the wrong information by the CC company; they told me I was covered. It wasn't until I submitted the claim that they told me my CC insurance had expired
. To make the claim, I had to get an estimate from Apple. I went to the Apple Store (2 hours of my life I'm not getting back on top of everything else!) and they ran a diagnostic on the device which clearly showed a hardware defect. The estimate also stated that there was no physical damage to the device. If I'd had CC insurance, I'm sure they would have honored it because it's clearly a manufacturer's defect.
I wish I could vote with my wallet, but I'm an Illustrator and the apps I use are only available on iPad. I hope one day soon there will be a viable alternative. For now, they have the market advantage and monopoly which they don't deserve in my opinion. You can imagine how much it sticks in my throat right now, the thought of having to reward the manufacturer who produced my defective device with another $1000+ to replace it because they won't accept any responsibility for their poor quality products.