iPad Pro Bright spot on iPad Pro 10.5 screen

[MrMister111]

I did all the replacement via chat and specifically asked for AC+ express replacements. I was polite but I was insistent I wanted an AC+ Express Replacement and not to go through any hoops with stores etc (didn't want a replacement to be based on a Genius's opinion if you see what I mean)

All free replacements, each time I described it as a bright spot on the screen.

Thanks for info. I may do not this way then, did you get charged a fee for the AC+ ?

What difference over chat with express and not express? Just purely that it's faster?

Did they check/ask that if didn't find a fault then be charged? As mine doesn't at mo if I say has a slight or shadows etc do they not confirm return first on old one?

Thanks

 

[MrGimper]

Thanks for info. I may do not this way then, did you get charged a fee for the AC+ ?

What difference over chat with express and not express? Just purely that it's faster?

Did they check/ask that if didn't find a fault then be charged? As mine doesn't at mo if I say has a slight or shadows etc do they not confirm return first on old one?

Thanks

If you have paid for AppleCare + you will not be charged a fee, Express Replacement is included in AC+ and I’ve never been charged for any replacement of any device via AC+ and I’ve also had phones and watches replaced.

To be clear, this is AppleCare +, the product you purchase, and not the included warranty.
[doublepost=1565726204][/doublepost]

Thanks for info. I may do not this way then, did you get charged a fee for the AC+ ?

What difference over chat with express and not express? Just purely that it's faster?

Did they check/ask that if didn't find a fault then be charged? As mine doesn't at mo if I say has a slight or shadows etc do they not confirm return first on old one?

Thanks

To add, the purpose of Express Replacement is to get a replacement BEFORE you return your old device. When you’ve received the replacement, you box up the old one and contact UPS to ship it, all costs are already paid by Apple.

 

[Sh0k]

I wanted to trade my iPad Pro 10.5” at Best Buy, mine also had the white spot about an inch from the home button. They had the iPad Pro 11” for $674.99 and the trade value for the 10.5” was $250. They noticed the white spot and they told me that because of the LCD bruising, they will offer me less money, at the end they wanted to give me $125. for the trade, which I declined and kept the iPad with me. It’s super frustrating that Apple won’t do anything for an out of warranty iPad Pro, when this white spot on the screen is a factory defect.

 

[thadoggfather]

I wanted to trade my iPad Pro 10.5” at Best Buy, mine also had the white spot about an inch from the home button. They had the iPad Pro 11” for $674.99 and the trade value for the 10.5” was $250. They noticed the white spot and they told me that because of the LCD bruising, they will offer me less money, at the end they wanted to give me $125. for the trade, which I declined and kept the iPad with me. It’s super frustrating that Apple won’t do anything for an out of warranty iPad Pro, when this white spot on the screen is a factory defect.

They must see lots of them come in like that if they spotted it with a sloppy trade in

 

[Herrpod]

I wanted to trade my iPad Pro 10.5” at Best Buy, mine also had the white spot about an inch from the home button. They had the iPad Pro 11” for $674.99 and the trade value for the 10.5” was $250. They noticed the white spot and they told me that because of the LCD bruising, they will offer me less money, at the end they wanted to give me $125. for the trade, which I declined and kept the iPad with me. It’s super frustrating that Apple won’t do anything for an out of warranty iPad Pro, when this white spot on the screen is a factory defect.

Hardcore apple fanboys like to pretend that the issue isn't widespread, but when Best Buy employees know to immediately look for it on trade-ins, you know it's a very real issue, which means Apple should know and they should have extended the warranty for everyone like they did with keyboards on the MBPs.

 

[StrollerEd]

EU warranty is only 2 years from initial purchase.

Presumably, if/when we leave the EU at the end of October this year, then this warranty will cease to have effect for a purchaser in the UK - or would this be regarded as the condition of purchase?
[doublepost=1566130931][/doublepost]Just to add, I bought in June this year (2019) and have 3 days left before the option to take AppleCare elapses.

 

[gim]

Presumably, if/when we leave the EU at the end of October this year, then this warranty will cease to have effect for a purchaser in the UK - or would this be regarded as the condition of purchase?
[doublepost=1566130931][/doublepost]Just to add, I bought in June this year (2019) and have 3 days left before the option to take AppleCare elapses.

That's a very good question. I'm not entirely certain, but I really don't believe that Apple will honor EU consumer laws when you make a claim from outside the EU, even if you bought the device in the EU.
That being said, I wouldn't get AppleCare if I were you. It just delays the inevitable - you will eventually be stuck with an iPad that developed a bright spot. But at least you save some money when you don't get AC.

 

[dude_007]

I wanted to trade my iPad Pro 10.5” at Best Buy, mine also had the white spot about an inch from the home button. They had the iPad Pro 11” for $674.99 and the trade value for the 10.5” was $250. They noticed the white spot and they told me that because of the LCD bruising, they will offer me less money, at the end they wanted to give me $125. for the trade, which I declined and kept the iPad with me. It’s super frustrating that Apple won’t do anything for an out of warranty iPad Pro, when this white spot on the screen is a factory defect.

[doublepost=1566208163][/doublepost]I think its time for class action lawsuit

 

[Branaghan]

Is it just my 10.5 or after 2 years we begin to see dead pixels in the screen? When we turn the screen off we can see them, not during normal use. These dots are perhaps a sign these areas of the screen were somehow damaged by our fingers or inside the glass? Any ideas?

 

[gim]

Is it just my 10.5 or after 2 years we begin to see dead pixels in the screen? When we turn the screen off we can see them, not during normal use. These dots are perhaps a sign these areas of the screen were somehow damaged by our fingers or inside the glass? Any ideas?

You can't see dead pixels when the display is turned off.
What you see could be dust particles.

 

[Branaghan]

You can't see dead pixels when the display is turned off.
What you see could be dust particles.

But some particles can’t be rubbed off even after I use a microfiber cloth with water. They are always there on the glass.

 

[Herrpod]

But some particles can’t be rubbed off even after I use a microfiber cloth with water. They are always there on the glass.

They could be under the glass.

 

[JemTheWire]

If you can see mark with the screen off and you can’t rub them away, I suggest that that might be micro scratches or dust under the screen. If it is under the screen it’s hard to see how they got there away from the original manufacturing process which means that they have been there since the get-go.

 

[gim]

If you can see mark with the screen off and you can’t rub them away, I suggest that that might be micro scratches or dust under the screen. If it is under the screen it’s hard to see how they got there away from the original manufacturing process which means that they have been there since the get-go.

Nah, dust under the screen is a pretty common occurrence. Remember, iPads are not water or dust resistant, so this probably didn’t happen during the manufacturing process, but during normale usage.

 

[Branaghan]

Nah, dust under the screen is a pretty common occurrence. Remember, iPads are not water or dust resistant, so this probably didn’t happen during the manufacturing process, but during normale usage.

That’s exactly what happened. I always use a microfiber cloth and never noticed these before. It’s a dot in some areas of the screen. Fortunately I can’t see during normal usage, but it’s clearly seen with a lamp emitting light directly into the iPad and with the screen turned off/totally black.

I never heard of dust under the screen... that’s unfortunate because it’s stuck there, and I also never used a screen protector. Some particles are difficult to remove even with a microfiber cloth and water, but these are never removed. I also use a cover for the back and front of this iPad.

 

[CrazyForCashews]

Is there anyone who has owned a 10.5" iPad Pro for more than a year who doesn't have the bright spot issue?

 

[EugW]

Is there anyone who has owned a 10.5" iPad Pro for more than a year who doesn't have the bright spot issue?

Yes, lots.

Judging by reports, the majority of the 10.5" iPad Pros don't have the issue.

The main question, however, is how big that minority is with the issue, as it's clearly not an insignificant portion. The other question is whether or not one might get it much later if not in the first year.

 

[CrazyForCashews]

Yes, lots.

I hope that's the case, because I find it hard to believe all 10.5" iPad Pros are susceptible to the flaw. Perhaps it's a certain batch of them with a specific part from a certain manufacturer that causes the issue? It's not like Apple uses the same manufacturer for all parts, they use different ones depending on supply and demand.

The current prices of the 10.5" iPad Pro on Ebay and Kijiji are now super tempting considering how cheap they are. I'm seriously contemplating about picking one up but I do remember selling mine way back just because of how I didn't want to deal with the bright spot issue.

 

[sparksd]

Is there anyone who has owned a 10.5" iPad Pro for more than a year who doesn't have the bright spot issue?

Me. I've had my 10.5 for 21 months and no bright spots.

 

[Johnny365]

Mine is an Oct 2017 manufactured date iPad Pro 2017 256GB, and I purchased it in early April 2018 brand new, and haven't noticed any bright spot yet.

AC+ until April 2020.

 

[gtg465x]

I was on the fence about AppleCare+ and finally decided I should probably do it, but I missed my 60 day window by a couple weeks. Oh well, $130 for a device I only paid $299 for seemed a bit excessive anyway. Hope I don’t get a bright spot, but not a huge loss if I do. Will just pass it on to my daughter, and would probably not buy an iPad again if I had a bad experience on my first iPad ever.

 

[Herrpod]

I was on the fence about AppleCare+ and finally decided I should probably do it, but I missed my 60 day window by a couple weeks. Oh well, $130 for a device I only paid $299 for seemed a bit excessive anyway. Hope I don’t get a bright spot, but not a huge loss if I do. Will just pass it on to my daughter, and would probably not buy an iPad again if I had a bad experience on my first iPad ever.

That's exactly how to do it. Don't pay Apple's insane AppleCare tax to protect your device. They should be more careful about quality control to protect against losing us as customers. If I buy an Apple product that gets a well known issue out of warranty that Apple refuses to address, their loss. Literally, their loss because I won't buy that product from them ever again.

 

[sracer]

That's exactly how to do it. Don't pay Apple's insane AppleCare tax to protect your device. They should be more careful about quality control to protect against losing us as customers. If I buy an Apple product that gets a well known issue out of warranty that Apple refuses to address, their loss. Literally, their loss because I won't buy that product from them ever again.

I continue to be puzzled by the logic that says, "I'm paying a premium for a device of questionable quality so I'll give the company even more money for an extended warranty".

If people continue to buy these products and pay even more for an extended warranty, what incentive does Apple have to address the issues?

 

[Expos of 1969]

I continue to be puzzled by the logic that says, "I'm paying a premium for a device of questionable quality so I'll give the company even more money for an extended warranty".

If people continue to buy these products and pay even more for an extended warranty, what incentive does Apple have to address the issues?

Exactly right. Don't enable Apple to continue its current practices.

 

[gim]

Talking of QC issues, my replacement iPad has a loose home button. Makes a crackling sound just when I gently put my finger on it. Will have to send it in again...