I seriously doubt that Apple could be shamed into doing something about this. Why would they want to set a precedent? The "right thing to do" rarely factors into corporate thinking unless there's some egregious humanitarian issue getting significant publicity. Even if publicized, this won't register on the radar of the average consumer buying Apple's products. That's why Apple knows they can afford to take the stance they have. I'm not defending it - I think it stinks - I just think that is the reality of the situation.
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I seriously doubt that Apple could be shamed into doing something about this. Why would they want to set a precedent? The "right thing to do" rarely factors into corporate thinking unless there's some egregious humanitarian issue getting significant publicity. Even if publicized, this won't register on the radar of the average consumer buying Apple's products. That's why Apple knows they can afford to take the stance they have. I'm not defending it - I think it stinks - I just think that is the reality of the situation.
Apple rarely takes action before it gets to the point of a threat of a class-action lawsuit.
We're only at GateCon 6
Here's the typical cycle for problems reported on Apple products:
1. A few members post reports of the problem, report it to Apple
2. No response from Apple
3. Increased number of people report the issue
4. No response from Apple
5. Apple apologists dismiss the reports as very rare, the result of trolling, or exaggeration by drama queens
6. Even more reports of the problem
7. No response from Apple
8. News of the problem hits blogs
9. Apple apologists dismiss the blogs as simply engaging in clickbait
10. No response from Apple
11. Those affected by the issue threaten a class-action lawsuit
12. Apple apologists decry the "sue happy" nature of American consumers
13. Apple acknowledges the legitimacy of the problem
14. Apple apologists are silent
15. Apple release an update to correct the problem
or
15. They set up a "program" to address the problem.
16. Apple gains some positive publicity
17. Apple apologists applaud Apple for doing the "right thing". (for an issue that they said from day-1 was not actually an issue)
18. First hand experience with the “program” reveals very strict guidelines and restrictions that greatly reduce the number of affected customers that can participate in the program.
In the end, they'll go with the cost/benefit analysis from their actuaries and on this one I think their advice is to ignore and wait it out.
what about the recent warranty replacement program for the apple watch series 1 and 2 with screens cracking? it didnt seem like there were too many people complaining about it + no publicity for the issue yet apple still decided to issue a warranty for it. hoping that that'll happen for our ipad pros as well.
I’ve got it really bad along the left side of my screen on my 2nd gen 12.9. It also intermittently has touch issues. I talked to them online, at the repair shop, and by phone, and they all insisted it’s out of warranty so I would have to pay $700 for a replacement. Their reaction was “you should have got Apple Care”. I have the 512GB version with cellular, Smart Keyboard, pencil, and leather sleeve. All that money and it’s borderline unusable after less than 2 years. I doubt I’ll ever buy an iPad again if this is all the usage I get from it and they refuse to acknowledge an obviously widespread problem.
Do you have light bleed on the left side? How many spots?
I am having light bleed on the left. 3 bright spots. Mine is a 2nd gen 12.9 256gb cellular but no other accessories and they refused to replace mine for free too. If I spent on it as much as you did I would be furious.
Does this defect only affect earlier releases of the iPad Pro 2nd gen?
I ask because I just got a replacement iPP due to an unrelated matter, and I’m hoping these newer builds have fixed this issue.
I ask because I just got a replacement iPP due to an unrelated matter, and I’m hoping these newer builds have fixed this issue.
What about it? The first statement in my post is, "Apple rarely takes action before it gets to the point of a threat of a class-action lawsuit." I didn't say, "never".
You are obviously free to hope for that, but Apple's track record goes against that hope becoming a reality.
Why would you reward a company for failing to address a product defect by not only buying more of their products but giving them more money for an extended warranty?
This is why Apple has no incentive to correct the problem.Why would you reward a company for failing to address a product defect by not only buying more of their products but giving them more money for an extended warranty?
A lot of credit cards provide extended coverage on purchases - I wonder how many are aware of that and have attempted to take advantage.
When I chatted with support, the first question the tech asked me was if I use an apple keyboard. I’m thinking that in many cases the magnetic nature of the keyboard case is contributing to the problem. My light leakage was along the left side (in portrait mode) where the smart case attaches to the iPad.
Hey all, throwing my hat into the ring
I have just handed my 27month old iPad Pro 2017 10.5" to John Lewis for a warranty repair/replacement.
Fortunately I have their 3 year warranty. It was collected in store. The tech advisor noted the bright spot/light spot above my home button.
10-21 days I should (hopefully) have an unblemished device, most likely a replacement he says
They have to assess it with "the proper tools". He reminded me I am not covered for damage I caused. But he also noted down the device has "no marks or damage". So that is moot in my books!
Lots of warning spiel, but hopefully they will come through!
Anyone else delt with John Lewis for extended warrenty stuff?
I also am intrigued. I hope it was an early production run issue. I bought mine June 2017. It slowly developed the issue to the point where it is a constant eye sore now, about a square inch in size, and annoying when scrolling text or editing light coloured pics/videos.
Never used a keyboard. Only the official apple smart cover, then also kept in a second soft slip case. Mostly used on desk, so not a pressure issue from me "holding it wrong"
I really want this fixed, as, this ugly screen blemish aside, the 10.5" iPad Pro is a great device. With the release of the new iPad Air, it stands proud as a solid, relevant iPad and will do for years to come!
I have just handed my 27month old iPad Pro 2017 10.5" to John Lewis for a warranty repair/replacement.
Fortunately I have their 3 year warranty. It was collected in store. The tech advisor noted the bright spot/light spot above my home button.
10-21 days I should (hopefully) have an unblemished device, most likely a replacement he says
They have to assess it with "the proper tools". He reminded me I am not covered for damage I caused. But he also noted down the device has "no marks or damage". So that is moot in my books!
Lots of warning spiel, but hopefully they will come through!
Anyone else delt with John Lewis for extended warrenty stuff?
I also am intrigued. I hope it was an early production run issue. I bought mine June 2017. It slowly developed the issue to the point where it is a constant eye sore now, about a square inch in size, and annoying when scrolling text or editing light coloured pics/videos.
Never used a keyboard. Only the official apple smart cover, then also kept in a second soft slip case. Mostly used on desk, so not a pressure issue from me "holding it wrong"
I really want this fixed, as, this ugly screen blemish aside, the 10.5" iPad Pro is a great device. With the release of the new iPad Air, it stands proud as a solid, relevant iPad and will do for years to come!
Why would you reward a company for failing to address a product defect by not only buying more of their products but giving them more money for an extended warranty?
Because I am a heavy tablet user and unfortunately there is no tablet alternative to iPad. There is the Surface but that’s more of a hybrid laptop than a tablet. I can’t live without the 120hz screen either. If someone came out with a competitive option I would get that in a heartbeat but sadly the rest of the tablet market is a stagnant mess.
Another option may be to throw the cash (AppleCare) at another iPad model that is free from the spotting issue. There’s rumours circulating on a refresh of the pro model next month. This will potentially drive down the cost for the current IPP. Your device purchase coupled with what you intended to spend for AC may well leave you closer to affording the 2018 pro.
I too am a heavy tablet user... far more than simply using an iPad. There are a fair number of alternatives to the iPad but if one defines their requirements to be things that are exclusive to the iPad then obviously the iPad will be the only option.
Thank you for explaining why you would reward Apple for their behavior. It helps to better understand what the dynamic is. It sounds like your reliance on the iPad is worth the extra cost of an extended warranty and the inconvenience of dealing with a defective product.
Certainly not uncommon. I had a iP6 that had a very bright spot right in the centre of the display. I took it to the Genius bar and the "genius" I talked to claimed he couldn't see it. Typically if the screen is static you can't see it, but once you start scrolling it very easy to spot. Just LCD backlight uniformity issues that come inherent with some displays just like they do is TVs.
BTW, I just bought an iPad Air 3 10.5 and it has a similar issues above the home button. My iPad Air 2 did not have any issues.
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This is terrible! There's gotta be a class action coming up. It's not like it's a $50 thing you'd expect could go south within 2 years or even far less. It's put me off getting any of these models for now.
You’ve just bought one, brand new, and had this issue out of the box?
So the iPad Air 3 does have the same issue as Pro 10.5.
Omg, i was about to get the air 3 above the pro 2017. The bright spot on 2017 makes me think twice as my decision goes to air 3, for the design and illustration purpose. Up until now, apple seems like really dont listening to their customer. Is this bright spot also on ipad 2018? Wouldnt really be surprised if the answer is yes.