I hate when they pull this faux surprise. I swear some apple store reps are trained to simulate ignorance of common issues. I wouldn’t be surprised if the majority are from drama school backgrounds, given how convincing they are when glossing over blatant defects.
My next visit to apple store will see me go in fully loaded with pages of google search results of the issue at hand. They have a habit of making you feel your issue is unique and ‘new to them’ it gets exhausting trying to convince them otherwise. A few pages of search results at the ready may not get you a replacement device, but it may have them think twice before accusing and/or making you feel responsible for known issues.
yea, u should bring some evidence and put it on their face
i believe that apple is really ignoring this issue(and many more), as i mention before, even a replacement is not a solution, we'll still gonna get this issue on the other day, because they didnt even try to solve this bright spot, they still producing the same product with the same blue print over and over again
It would be good if they start to listen to their customer and not arguing them, start to figure out what is wrong with this bright spot, what caused it, and start to solve it. Thats it.
but we're facing against the fact that they just dont care. They probabbly think that this is not a big deal, not a big issue for them, that are going to ruin their product, but... it is a big dang problem for us
dang, sorry for my bad english, i just try to tell what's in my mind
