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I have this issue and i used the iPad Pro 10.5 with no back protection. Only with the Apple Smart Keyboard.
There are 3 bright spots on the left of my iPad screen which are extremely distracting on white backgrounds. So yes, the Nexus has a better screen simply because it does not make my eyes sore.
It looks like I have a bright spot on mine as well. I think at this point its out of warranty though I may call to see if there's anything that can be done. I'll probably not put too much money into it, even though this 10.5 iPad Pro isn't that old.
It definitely makes me re-think about buying another.
It definitely makes me re-think about buying another.
And THAT is why Apple has no incentive to do anything differently. If you're going to continue to buy iPads even though these issues persist, why would Apple take the time and expense to fix them? And many who complain about this issue have said that they will be giving Apple even MORE money by purchasing an extended warranty (AC+). So this has given Apple a financial incentive to NOT address the issue.
wrong. Yours has a defect. Go get Apple to fix it under warranty before 12 months are up. Be a man and do something about it before warranty runs out, or sit here like a victim crying and making silly false claims...
Apple won’t fix it? Escalate it. Trust me, apple will fix it. You just need to pull your finger out.
Though if you haven’t been able to think of that solution in the first place it’s any wonder you think that’s The case...
If you know what to say and use some key words they’ll fix it for you at the Apple Store. Even out of warranty.
My tablet is over 2 years old and is out of warranty.I Have contacted Apple half a dozen times and they refused to replace it for free. They acknowledge the bright spots but since it’s out of warranty there is nothing that can be done short of spending $600-700 on it.
This tablet stays in my home all the time and I have put a tempered glass and case on it.
I suppose it's more of a story, but told right the Genius training will kick in and recognise that he/she should respond emphathetically and 'right the wrong'. Talk about how you've been a long term fan of Apple and how devastated you are e.g. "I've loved this thing since I got it, and iPad OS made it all the better. But I'm so annoyed this had to happen just outside of warranty, to be honest I was planning on buying the next gen iPad that they're speculating about online too because this one was superb apart from the screen issue that developed but I'm just concerned now that after a year it could end up the same". Talk about how you convinced your family to buy iPads and they're loving it but now it's getting a little embarrassing because your expensive model had a silly issue straight out of warranty. Then say you've heard all the hate against Apple and friends who don't get it, and you value the experience and how Apple stuff has always worked for you.. but now with the new Surface devices and whatnot you might have to consider one of those Pro X's etc - but sound reluctant about it.
DO NOT SOUND DEMANDING or bossy or expecting. I feel like that'll switch them off tbh. All going how I envisage it, they'll go and have a talk to their manager - and you could be left at the bar a while - but they'll offer some kind of solution. They might send you away and then you get a call from the manager. They DO have these powers and they DO try to look after customers who have been disappointed. It's a genuine scenario where just out of warranty it breaks, but it's not something you need to argue with Apple about when you say " I expected it to last a little longer ".
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Try doing what my post above says. I am talking from experience guys having had a few MacBook Pros with keyboard glitches. Sometimes Apple bent over backwards for me when they could have rightly refused. Also try different stores and email the store too if you don't get any joy. Just be sincere. Because there's nothing fake about buying premium devices, being let down and disappointed. That's what a company the size of Apple is in a position to put right for you.
What a production to try to resolve the fact that people are being sold not-fit-for-purpose products at great expense. The only solution is to stop buying these products. People did very well prior to the invention of the "tablet" and it is very possible to live a productive and happy life without having this product. Yes, it does provide some conveniences but at what cost? Why reward a company that is taking advantage of your inability to say "no more".
It's a 15 minute appointment that can very easily fit into most peoples schedules. Do you believe in going to a mechanic and talking about what's wrong with your car when said issues arise or do you hit the internet slamming Toyota etc? .. A small time investment will usually result in these companies looking after their customers. In fact, Apple is well known for it.
Not fit for purpose? These are defects, not every single iPad Pro 10.5 has them, but if yours does, you can go and get it solved with a little bit of effort and sincerity.
People survived before electricity and vaccines too for the most part, but it'd be silly to avoid them 'just because you can'. The iPad means so much to so many people, so your argument that we should all just stop using them altogether is hilarious.
You vote with your own money. So will others. That's how it goes. That's why the iPad is so successful and your opinion is held by a minority of people around the world...
But its not really a 15 minute appointment. First I need to grab an open appointment and the last time I had to do this, I was pushed out a solid month - hopefully its gotten better but I'm not holding my breath. I then need to arrive at the store, commute time close to an hour. Granted that's a lot better then what others deal with, but still its not 15 minutes. Then there's the waiting and waiting and waiting.
The last time I had a genius appointment, I had to wait over 40 minutes, so now its approaching closer to a half day, i.e., one hour to get there, almost an hour to wait and then head home.
I'll save some other thoughts for another thread, but I was going to be looking to replace the iPad with a new tablet and I have to say between these white spots and the bending issue, I'm very hesitant to drop close a grand on the iPad.
I showed it at 4 different Apple Stores. Called Apple Support multiple times. I was extremely polite the first couple of times but no dice. I think if it was sl;ightly out of warranty like 14 months or so they would have paid attention to me but since its over 2 years old they don't give a ****.
My iPad Air 2 is 5 years old and has a perfect screen. So does my Nexus 7. This is extremely shocking for a tablet which cost me more than the combined price of both those tablets.
As much as I can agree with the sentiment here. Especially with regard to not being aggressive, bossy etc. I do however think it reads like a we are to prepare & deliver a performance when visiting an apple store. I got nervous just reading it ?
Don’t get me wrong, I’d love to be able to pull it off but I’m sure they’d know I’d rehearsed some. I’d crumble
The annoying part is that it “is” a defect that is clearly something that is outwith user control. Apple’s stance seems to be deny & ignore. They must be aware of it because they have actively taken steps to have it not reoccurring on subsequent displays. It’s infuriating they get away with selling faulty hardware, they learn/grow from our misfortune, they address its pitfalls/limitations on future hardware, again, thanks to the unfortunate owners of previous faulty hardware..But they completely ignore those who paid full cost for “They’re” original mistake..why are they not sorry or understanding to this?
It’s annoying that they have learned and implemented fixes from our suffering for future buyers BUT left users with the faulty design/hardware high & dry. That’s not cool.
I feel the correct resolution to this would be for apple to quietly remove affected (bright spotting) iPads from circulation, to have a no quibble replacement process in place for anyone who feels the issue is enough to warrant a trip to the Apple store.
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If you could get a lawyer on your side who is willing to work for a part of the settlement money, might cost you nothing or at least close to nothing.
Probably more effective to drop a courteous but informative line to tcook@apple.com, and then, drop him another when you vote with your wallet by purchasing a non-Apple replacement.
Won't help. Everybody at Apple is aware of this issue. It happens to 100% of iPad Pro 10.5 pieces within 3-15 months. Apple doesn't care.
That's called a hasty generalization, and it's weak sauce.
"100%" huh? And your evidence to 100% failure is...?
Apple may or may not care, but your exaggerations are a bit ridiculous, TBH.
I haven't seen 1 iPad Pro 10.5 that was > 12 months old and didn't have the bright spot. Never even heard one.
I have owned 4 myself. And seen countless at Apple stores. Never encountered one without it.
There might be a few, but the chance of you getting one with a bright spot > 90%. It can be proven mathematically but is out of scope of MR.
Well ok then. Your
Well ok then. Your airtight (anecdotal) evidence must be above all of our heads then. Completely understandable.
Yes. It's pretty simple. If you need to ask for the solution, you won't understand it anyway.
It's that type of calculation. Either you get it, or you don't.