They dealt with it right the first time. I'd book it in again and you'll likely get someone else who might just sort it for you no questions asked. Worth a shot, surely?
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They dealt with it right the first time. I'd book it in again and you'll likely get someone else who might just sort it for you no questions asked. Worth a shot, surely?
wish I could.. there’s no official Apple Store in my country (only authorized resellers that the word warranty doesn’t mean that much to them).
I tried getting help from Apple in their Apple Store in Barcelona (Spain) with no luck.
My iPad 10.5 is also experiencing this issue. (It was a replacement for one I accidentally damaged.) To be fair, it’s a minor blemish, so I hope the Apple genius is able to see it and will replace it (I am still under AppleCare+ for several more months.). I am bringing it in next week to Apple.
I really hope they don’t claim it is my fault and want me to use my remaining $50 damage replacement.
I do love the iPad, so this issue won’t prevent me from buying a future model, but I will probably sign up for month to month AppleCare+ to have greater than a 2 year warranty on future models. (If they offer AppleCare+ month to month with this iPad in the future after my two years is ending, I will sign up as well....)
I really hope they don’t claim it is my fault and want me to use my remaining $50 damage replacement.
I do love the iPad, so this issue won’t prevent me from buying a future model, but I will probably sign up for month to month AppleCare+ to have greater than a 2 year warranty on future models. (If they offer AppleCare+ month to month with this iPad in the future after my two years is ending, I will sign up as well....)
I posted two weeks ago. I sent my “bright spot” iPad Pro 10.5" to John Lewis for repair/replacement
It was an early unit, Summer 2017, soon after release. The bright spot was about an inch wide, about an inch above the home button. Common in this thread.
Thankfully I had the 3 year John Lewis warranty!
They came through. Two weeks on, I have a brand new replacement. Good times! This one has a great screen. No white spot. No bad pixels.
I have checked the serial number, and this one was made in July 2019. I am shocked, as I thought it was discontinued by then, as the Air 3 was out!
My question, if anyone knows or suspects…
**Did Apple make production changes to the 10.5 Pro line, as time went on, to stop this bright spot issue??**
I would love to keep this iPad for years now, without the bright spot reappearing. Some people on here seem to think it is an issue with ALL 10.5 pros… surely not?! I hope not!
Thanks in advance ?
It was an early unit, Summer 2017, soon after release. The bright spot was about an inch wide, about an inch above the home button. Common in this thread.
Thankfully I had the 3 year John Lewis warranty!
They came through. Two weeks on, I have a brand new replacement. Good times! This one has a great screen. No white spot. No bad pixels.
I have checked the serial number, and this one was made in July 2019. I am shocked, as I thought it was discontinued by then, as the Air 3 was out!
My question, if anyone knows or suspects…
**Did Apple make production changes to the 10.5 Pro line, as time went on, to stop this bright spot issue??**
I would love to keep this iPad for years now, without the bright spot reappearing. Some people on here seem to think it is an issue with ALL 10.5 pros… surely not?! I hope not!
Thanks in advance ?
Bright spot here about 2 inches above the home button on my 1st generation iPad Pro 12.9. Really annoying against a white back drop. Showed up about 6 months ago, and the iPad was bought new back when they first came out. As long as I’m using apps like my music production apps with dark graphics I don’t notice or think about it .. but forget reading books on it 
interesting, anyone have 10.5 2019 production have bright spot yet?
i believe apple wouldn't made any change to their line, they're not a kind of company that listened to the customer or even care about 'em
the bright spot also happened to the brand new ipad air 3(as mention before) and the dang 1st gen pro 12.9
dang man, i was about to buy this pro 12.9Bright spot here about 2 inches above the home button on my 1st generation iPad Pro 12.9. Really annoying against a white back drop. Showed up about 6 months ago, and the iPad was bought new back when they first came out. As long as I’m using apps like my music production apps with dark graphics I don’t notice or think about it .. but forget reading books on it
is it the 2015 production?
You can say I'm naive but I was thinking - why don't we send a link of this thread to some high-level person at Apple? or to contact the support department with it?
There are almost 1200 comments with many consumers that complain about the same issue. this issue is real.
There are almost 1200 comments with many consumers that complain about the same issue. this issue is real.
You do realize that there are not 1200 people complaining of white spots in this thread correct? And that many are saying they don't have one? This thread would prove nothing to Apple and quite frankly proves nothing to me. Internet forums are the places where the minority of people having issues congregate to talk about them so it seems more inflated than it is. The other 99.9% with no issues aren't going to post online so you never get a sense that the majority are not having problems.
Apple has sold close to 80 million iPads since 2017 so let's just say that only 1million of them were 10.5 pros (and it's probably much higher). You'd have to find 10,000 people complaining about a white spot before it even hits 1% with the problem and the fact of the matter is that you couldn't even find close to that number of complaints. This is a non-issue for Apple.
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Don’t know the exact production date, but the model number is ML0N2LL/A if that helps. I bought it direct from apple pretty close to the time they were released. I got a lot of time on it before the spot popped up. My newer 10.5 2nd gen Pro has no spot (yet), and my 2nd gen 12.9 Pro I just bought a couple weeks ago still factory sealed off of an eBay vendor is still sitting in the box while I figure out the whole unsigned IPSW thing to get it from IOS 11 up to IOS 12.3.1. In a way the bright spot on my 1st gen has helped me out .. I’ve always babied the thing only using it in my recording studio on an iklip stand, but after the spot appeared I said screw it .. took it off the stand and out of the studio, and now I use it 90% of the time compared to the others, and don’t worry about scratches, dings, smudges, food, dust, etc. ..... it’s my ‘beater’ pad and runs my IOS recording studio like silk on 12.3.1. ?
But you fail to take into account that a lot of users simply don’t notice the issue. Also a lot of 10.5s for sale I’m various places have the bright spot in photos if there’s a white background.
My recently purchased 10.5” iPad Pro is having the same issue as described in the 48 pages before this! Same size and location of bright spot. I bought the iPad this past April brand new at a Wal-Mart for $560! I was pretty stoked too because it was 256GB! That said, it’s still under warranty until April 2020 and I’m going in tomorrow to the Genius Bar. Since it’s now discontinued, how do replacements work with this model? Will they give me the exact same iPad? How long will I have to wait to get it?
What was the wait time for those of you who have received in-warranty replacements? Same day?
No no no no, stop. Please actually read this thread in its entirety if you have to. Like i said before the issue is not with the screen itself but the pressure from the connectors underneath. Don't waste your money.
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They will replace it but it will develop again over time so make sure your replacement doesn't have one before April 2020.
Thanks! I'm hoping that I get one that was manufactured later in the 10.5" iPad Pro's lifecycle (assuming Apple admitted this fault internally and changed some manufacturing processes to prevent it from continuing to happen).
I know noone wants to hear this, but dark mode on IOS13 works great to hide my bright spots 10.5 Pro. I prefer dark mode everywhere anyways....Win10, Mojave, Sublime Text, etc. ?
So now I just need to get the web to not display so much white. Maybe if I could just get the default web screen to be black (firefox home) I might check out safaris new dark mode.
Reads white pdf. Becomes disappointed again. Still completely sucks.
So now I just need to get the web to not display so much white. Maybe if I could just get the default web screen to be black (firefox home) I might check out safaris new dark mode.
Reads white pdf. Becomes disappointed again. Still completely sucks.
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It’s not an issue with ALL 10.5” Pros. I’ve had mine for 22 months with daily use and still no spots.
Still extremely disappointing for a tablet which costs top dollars. I am a gamer and I experience this stuff pretty frequently on gaming monitors but its sad that Apple has now fallen to the same standards as PC OEMs with a display lottery
For this model in particular, AC would be wise. Hopefully you wouldn’t need it but piece of mind given what we know
The spot is inevitable. I just went to a store to purchase the 2018 iPad and the 10.5 in the store itself had a big white spot. Buy AC.