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I’m torn between the iPad Mini 5 (256gb New) or the iPad Pro 10.5 (256gb Refurbished) as they’re the same price.
How serious/bad is this issue? Should I have an issue with a refurbished version?
And can I buy AppleCare one a refurbished product? Wondering how much it costs for this model.
How serious/bad is this issue? Should I have an issue with a refurbished version?
And can I buy AppleCare one a refurbished product? Wondering how much it costs for this model.
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They are 2 different beasts in my opinion so depends what you want from it.
Yes you can buy AppleCare+ for refurbished iPads. It’s £129 for Pro
The issue is quite serious and with refurbished you can face a touchscreen failure (look up "unresponsive iPad screen" on the Internet). If you get a refurbished do a thorough hardware test.
I wonder what the cause of this is. Can’t be a swollen battery since the batteries are on the sides.
I purchased a refurbished 10.5 Pro last night after watching all the review and comparison videos on YouTube. So much glowing praise.... Then afterward I saw all the posts about the white spot issue, and suddenly regretted my purchase. I'm sending mine back the second I receive it. It's not worth stressing over an expensive product. Even if there's the standard 1-year warranty, the same problem may appear on the replacement(s).
I’m on my 3rd 10.5 because of this issue. No class action law suit yet?
Who's going to initiate it? A suit keeps coming up but everybody expects somebody else to initiate it and carry it forward. So it's not going to happen.
Usually it's a journalist who faces the problem (like it happened to MacBook infamous Butterfly keyboard). Or a lawyer (I think that what happened to iPhone throttling but I'm not sure). Seems we need one of those guys to finally make Apple to anything. Until then they will keep selling faulty products.
Mine has this issue too. Funny enough I thought it was just me and not a widespread thing. I will be selling mine soon but I do wish I could get it fixed. I figure it would increase the value.
[automerge]1589579633[/automerge]
How do you look up production date?
[automerge]1589579633[/automerge]
How do you look up production date?
54 pages worth of discussion on the issue on macrumors alone isnt enough for u?
Except that these 54 pages represent a tiny fraction of 1% of 10.5 pro owners and in no way proves that this is a widespread issue. No, it isn’t enough for Apple to even blink. I don’t doubt that many people get a white spot, but you’d have to come up with many thousands of examples before you can even say 1% have the problem. A few dozen complaints in a thread doesn’t cut it. You’ll find just as many stating they have had no issues.
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It doesn't disprove it ether unfortunately. The issue seems pretty consistent, both in location and time before it starts to manifest. People that don't report it on a forum may not have noticed it, may not think it a big issue, may already have had it swapped out or simply sold it on and upgraded.
What is clear is this is not an isolated issue affecting only a handful of people.
What is clear is this is not an isolated issue affecting only a handful of people.
I can't recall a time when an issue as widely reported on MR as this has been was shown to be "no big deal".
The reason why Apple hasn't done anything about it is because there haven't been any serious threats of a class-action lawsuit.
Apple cycle of dealing with issues
Current status: >> GateCon 7 <<
Here's the typical cycle for problems reported on Apple products:
1. A few members post reports of the problem, report it to Apple
2. No response from Apple
3. Increased number of people report the issue
4. No response from Apple
5. Apple apologists dismiss the reports as very rare, the result of trolling, or exaggeration by drama queens
6. Even more reports of the problem
7. No response from Apple <=== we are here
8. News of the problem hits blogs
9. Apple apologists dismiss the blogs as simply engaging in clickbait
10. No response from Apple
11. Those affected by the issue threaten a class-action lawsuit
12. Apple apologists decry the "sue happy" nature of American consumers
13. Apple acknowledges the legitimacy of the problem
14. Apple apologists are silent
15. Apple release an update to correct the problem
or
15. They set up a "program" to address the problem.
16. Apple gains some positive publicity
17. Apple apologists applaud Apple for doing the "right thing". (for an issue that they said from day-1 was not actually an issue)
18. First hand experience with the “program” reveals very strict guidelines and restrictions that greatly reduce the number of affected customers that can participate in the program.
But who's going to initiate the class action suit? Questions about one keep popping up here but someone who cares enough has to initiate it and nobody has been willing to do it.