iPad Pro CAUTION! New iPad Pro 11” (Glass Screen Protector) Issues

[Pepe4life]

So this really begs the question should we all return our 2018 iPads and grab Gen 2 versions for cheap... and hope this is something Apple will fix?
I soooo wish it was software related. :/

I sold my gen 2 because of the bright spot issue. The biggest question here is, why would apple change something that was working perfectly before? And if they didn’t intend to change it, there must be a defect somewhere (though I’m totally prepared to see them not address it at all)

 

[flur]

So this really begs the question should we all return our 2018 iPads and grab Gen 2 versions for cheap... and hope this is something Apple will fix?
I soooo wish it was software related. :/

I have zero desire for a gen 2. I like the device I have (and the pencil I have), I just have to use it without modifying it with a screen protector. That’s far from the end of the world for me.
[doublepost=1544887472][/doublepost]

I sold my gen 2 because of the bright spot issue. The biggest question here is, why would apple change something that was working perfectly before? And if they didn’t intend to change it, there must be a defect somewhere (though I’m totally prepared to see them not address it at all)

If they do address it, they’ll likely never admit to it.

 

[NeverInDoubt]

Yup! Exactly like this only doesn’t work when using whole thumb. With TG same like yours but I am pretty sure(not 100% though) I did not have this issue with some cheap and terrible film that I was using previously because if it had I would’ve noticed it like now. I have used a TG, then a generic cheap plastic film that literally gets scratched by everything and now using the MD.

Maybe other people with the MD or no protectors can check this out see if they have the same issue.

Just tried using thumb only on my IPP 11 with MediaDevil. Supporting iPad using the folio, not touching the iPad chassis.....no scrolling issues. Tried landscape and portrait, no issues. Ditto without folio. Sorry I can’t shed more light on this.

 

[Mr.C]

So this really begs the question should we all return our 2018 iPads and grab Gen 2 versions for cheap... and hope this is something Apple will fix?
I soooo wish it was software related. :/

Well that would only work for the 12.9” model. There was no generation 2 11” iPad which is what a lot of people have.

 

[FenrirWolf]

I can't decide, should I try get a replacement or just use it without screen protector..... Since I got one of them that doesn’t (fully) work with the MD. Replacement would also be a gamble because no guarantee that it’ll be better but on the plus side I might get one with no dead pixel (mine currently have one).

 

[aevan]

So this really begs the question should we all return our 2018 iPads and grab Gen 2 versions for cheap... and hope this is something Apple will fix?
I soooo wish it was software related. :/

iPad not working with glass screen protectors is a really, really bad reason to return your iPad in my opinion.

Why do you even want a glass screen protector? I have a friend who has been using his Pro since 2015 with the Pencil and his screen is still in pristine shape. The only reason I use a matte protector is because I want a paper feel when using the Pencil, but these are not glass.
[doublepost=1544920104][/doublepost]

I can't decide, should I try get a replacement or just use it without screen protector..... Since I got one of them that doesn’t (fully) work with the MD. Replacement would also be a gamble because no guarantee that it’ll be better but on the plus side I might get one with no dead pixel (mine currently have one).

I really don’t think an unresponsive screen protector is a reason to change iPads, but if you have a dead pixel, replace it. Apple has a zero dead pixel policy.

 

[FenrirWolf]

I really don’t think an unresponsive screen protector is a reason to change iPads, but if you have a dead pixel, replace it. Apple has a zero dead pixel policy.

Oh, didn’t know they have a zero dead pixel policy.

Yeah same, this ipad is actually the only “tablet” i wanted to put a screen protector on because it was quite expensive and that they put an anti reflective coating(probably more scratch prone? Read it somewhere not sure if its true).

 

[cssywith1i]

So I’m really considering taking my pro back and waiting for a new batch to not have any issues, does anyone think there’s a good chance Apple will fix this?
I don’t want to be without an iPad, so I’m wondering if this is an issue that can be fixed with a software update, or if waiting a few months Apple will fix this.
*Is it software or hardware, and would waiting do any good? Hmmm

... just curious what anyone thinks.

Kallum

For me, screen protector is a must not because it protects the screen but because its smoothness and oleophobic quality.

If you have to have a screen protector for this or some other reasons, don't hesitate to return it. After all we spend this money to enjoy it the way we want, not the way they want us to. If the issue isn't so minor on mine I would have returned mine by now. Plus the issue only annoys me in one particular game so do not bother as much. I still have part of the January to decide so you never know

p.s. not starting a flame, but I really feel like the quality (or more properly the sense of durability) on latest Apple products with regards to the screen decreased so much compared to the old ones, be it iPad or Mac Books. On my wife's new MBP 15, I was awed to see those finger oils (from accidental touch) drench deep into the screen that cannot be easily cleaned unless I wipe it with an alcohol wipe twice a week. I would have never thought of this as an issue on her 2012 MBP not to mention my very first Macbook bought in 2009. Eventually we gave in and applied a film on it.

And there's plenty of people defending for this, e.g. "you're not supposed to touch the screen anyway", which is quite hard if I want to quickly open the lid when the finger naturally would touch the edges of those easily contaminated glass surface. The same thing applies to this latest iPad -- even compared to iPP 2nd gen the level of oil and grime contamination on the iPP 11 is so bad, and even worse when compared to my iPad 2nd gen from 2011. At this point it's either I concede or stop using Apple products. At least in the tablet category, I would like to make this compromise.

 

[Pepe4life]

Looks like power support JP just released their screen protector for iPad Pro, will purchase it and test it out.

https://www.pawasapo.co.jp/smaho-iphone-item/film/582.html

I’ve always used their screen protector until tempered glass ones came out a few years ago

 

[lmyers]

Earlier in this thread, there was a customer with this issue but it was resolved when he switched from his 3rd party case to the official Apple case. Both you and another customer are currently having an issue with the official Apple case applied. The other customer's issue was resolved when he removed the Apple case, is it the same for you?

As you might expect, we've sold quite a few packs for 11" and 12.9" by now. The overwhelming majority of our customers seem to have no issues with our protectors with those devices (whereas most of those customers had all experienced issues with other brands, which was how they found us). It does seem though like a very small proportion of customers are having these issues you describe.

I think there's been enough feedback by now in this thread to suggest that these new iPad Pro models are not being made in a consistent manner and that if you were to swap for another iPad, there's a good chance it'll work when using their official case and our screen protector. I believe this specific issue will magically resolve itself on the iPads that are produced over the next few months, as probably this thread is being closely monitored by you-know-who. I also think there's been enough feedback to suggest that it's best to use the official Apple cases because (for the next few months, at least), they're likely the only cases containing a properly-compatible magnet array. As I've shown in the photos of some of my previous posts, the iPad Pros and their official cases are crazy-complicated underneath the surface. Perhaps the cases with no magnets in them will be ok (just not with glass protectors).

I am sceptical that existing glass protectors will ever become compatible with these devices, because (even if it can be fixed on the new iPads), it might acknowledge that there was an issue with the launch stock that they then patched for the subsequent production batches. At the moment, there's (probably?) quite a valid argument that they were never designed to have 3rd party screen protectors on them in the first place, supported by the fact that Apple themselves don't sell screen protectors for iPads, whereas they do for the iPhones.

You raise a valid point WhoTheDevil. When I spoke with an employee at the Apple store they said that Apple don’t stock screen protectors for the iPads anymore because in all of Apples testing they haven’t found any that meets their minimum standards in terms of performance.

Out of interest, my MD on a 12.9” with both apple smart folio and Smart Keyboard is working flawlessly.

 

[FenrirWolf]

When I spoke with an employee at the Apple store they said that Apple don’t stock screen protectors for the iPads anymore because in all of Apples testing they haven’t found any that meets their minimum standards in terms of performance.

Sounds to me they know there was an issue to begin with.

Also curious on the comment on people with “unofficial cases”. Magnetic ones or just any case? I don’t see how regular snap on case could be an issue, magnetic probably. I’m personally having an issue with an unofficial esr snap on case but I think its the ipad and not the case. Well I’m going to try get a replacement, we’ll see.

 

[lmyers]

Sounds to me they know there was an issue to begin with.

Also curious on the comment on people with “unofficial cases”. Magnetic ones or just any case? I don’t see how regular snap on case could be an issue, magnetic probably. I’m personally having an issue with an unofficial esr snap on case but I think its the ipad and not the case. Well I’m going to try get a replacement, we’ll see.

I think they took this stance well before the release of the latest generation. I couldn’t get one from the store for my second gen pro either.

 

[NeverInDoubt]

Sounds to me they know there was an issue to begin with.

Also curious on the comment on people with “unofficial cases”. Magnetic ones or just any case? I don’t see how regular snap on case could be an issue, magnetic probably. I’m personally having an issue with an unofficial esr snap on case but I think its the ipad and not the case. Well I’m going to try get a replacement, we’ll see.

Just possibly to add some credence to the theory that there may be a random underlying hardware issue ( suspect we’ll never officially know from Apple), the snap on ESR case actually worked fine with my IPP 11 (build week 44) with MD protector. That is the only non Apple cover/case that I tested in addition to the Apple folio and ASK.

 

[aevan]

Just possibly to add some credence to the theory that there may be a random underlying hardware issue ( suspect we’ll never officially know from Apple), the snap on ESR case actually worked fine with my IPP 11 (build week 44) with MD protector. That is the only non Apple cover/case that I tested in addition to the Apple folio and ASK.

A hardware “issue” would be something that doesn’t work as designed. For all we know, Apple never designed these to be used with glass (or any other kind of) screen protectors. In which case, there is no hardware issue: it would be like complaining that there is a hardware issue because iPads don’t work underwater.

 

[NeverInDoubt]

A hardware “issue” would be something that doesn’t work as designed. For all we know, Apple never designed these to be used with glass (or any other kind of) screen protectors. In which case, there is no hardware issue: it would be like complaining that there is a hardware issue because iPads don’t work underwater.

A valid point but I would hope even Apple would be aware of a significant number of their customers who have used protectors in previous iPad generations and would expect to do so again with the latest IPP. Even the Apple store employee who sold me my IPP was getting a non glass screen protector for his new IPP 11. He was aware of the responsiveness issues with glass protectors but said he knew no more than the rest of us.

 

[aevan]

A valid point but I would hope even Apple would be aware of a significant number of their customers who have used protectors in previous iPad generations and would expect to do so again with the latest IPP. Even the Apple store employee who sold me my IPP was getting a non glass screen protector for his new IPP 11. He was aware of the responsiveness issues with glass protectors but said he knew no more than the rest of us.

I’m not saying it wouldn’t be nice that it worked, just that perhaps there are valid technical reasons and that it may not be a hardware “issue”, just a consequence of the new tech. Btw, I’ve been using the Paperlike screen protector (a matte screen protector that gives the screen a better feel when using the Pencil) and had no issues so far. So, perhaps it really is just the glass ones that cause problems.
[doublepost=1544993100][/doublepost]

1. bent new iPad Pros, 2. #weaksauce design, 3. touch sensitivity/screen protector or 4. USBC 3.5 dongle WiFi issues???

Apple PR leaning on you?

1. They did report some users had issues with bending.
2. What weaksauce design? Most people say this is one of the best built iPads ever. I tend to agree. Dense, precise and beautiful. It’s even a bit cooler under workload than my 2nd gen.
3. With all due respect, outside this thread, this is not an issue for most people. It sucks if you really want to use a glass protector, but regular ones seem to work without issues. And, of course, you don’t have to use a protector at all. iPad screens have been proven to be very resistant over the years.
4. I think they reported this, but could be mistaken. They usually report issues like this, don’t turn it into some Apple shareholder/PR conspiracy.

 

[flur]

I can't decide, should I try get a replacement or just use it without screen protector..... Since I got one of them that doesn’t (fully) work with the MD. Replacement would also be a gamble because no guarantee that it’ll be better but on the plus side I might get one with no dead pixel (mine currently have one).

I would get a replacement because of the dead pixel.

 

[Nhwhazup]

I only use film protectors. So much easier to install and replace.

Are the film ones working fine? I use glass on my phones but always film on my iPads.

 

[flur]

Are the film ones working fine? I use glass on my phones but always film on my iPads.

It depends on your individual iPad, but yes, for most people, the films are working well.

 

[aevan]

It depends on your individual iPad, but yes, for most people, the films are working well.

Is anyone having issues with film protectors? I thought it was only glass ones.

 

[teerexx52]

Is anyone having issues with film protectors? I thought it was only glass ones.

I have MD on my 12.9. No issues

 

[FenrirWolf]

Is anyone having issues with film protectors? I thought it was only glass ones.

I guess the MD would classify as film so mine has problem with it. I noticed whole thumb doesn’t work(unless you touch metal body of ipad) and sometimes you need to press harder to open app or like click the suggested words on keyboard. Others seem to be fine though so I think it’s an issue in some but not all.

Works well with cheap generic film from amazon though, but I’d rather not use a screen protector than using them lol

 

[flur]

Is anyone having issues with film protectors? I thought it was only glass ones.

My pencil won’t work with the MD.

 

[kazz063]

My pencil won’t work with the MD.

Working for me, 11" + Otterbox Symmetry + MD, using MyScript Nebo and Good Notes

 

[Superrenz]

Anybody experience with Media Devil's Apple iPad Pro 12.9" (2018) Screen Protector (Ultra-Tough, Glass-Free) | Magicscreen...

THX for your help!