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did you get your 17" C2D MBP yet?
- Thread starter shecky
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I only got $50, so you lucked out. I don't need a case though. Already got one.
i got £50 GBP which is $95 USD
While its hardly news to those ordered the 17" C2D MBP who ordered theirs in the first couple of days of it's announced release, still, the more the story breaks out of discussion forums and into the greater public's awareness through news stories, the more Apple may be willing to bend, accommodate, and learn for the future. Bad press is bad press. Believe me, Apple doesn't want to be reading such stories.
I submitted this whole delay story to MacRumors, hoping they'd place it on their front page. Seems Apple Insider takes such matters more seriously than MacRumors.
Again - Bad press is bad press - getting the word out can only work in the customer's favor.
Group email to stevejobs@mac.com anyone? Not that it would do much or even really should be done, but heck I'm kinda mad... I really would have enjoyed having my computer before I started editing... now I get to use the G5 dual 1.8... (not bad just not taken care of)...
It's a LIE...
its says on the site.. ships in 7-10 days...
But when you order the 17 inch MBP the soonest it will ship is 10 days after "your" order...
A LIE... totaly misleading the buyer... which is me as of last night...
MBPRO 17/2.33 CTO Z0DR $3,116.00 1 $3,116.00
With the following configuration:
Processor 065-6667 2.33GHz Intel Core 2 Duo
Memory 065-6804 3GB 667 DDR2 SDRAM-1x2GB,1x1GB
Hard Drive 065-6598 160GB Serial ATA Drive@5400rpm
Optical Drive 065-6597 SuperDrive 8X
Display 065-6659 17" Widescreen Display
Modem 065-6662 No Modem
Apple Software Solutions 065-6200 None
Keyboard/Mac OS Language 065-6604 BkLit Keyboard/Mac OS
Country Kit/AEX 065-6603 Country Kit
Ships by:
Nov 17 - Nov 22
Delivers by:
Nov 21 - Nov 28
It shoud say, "ships in 10 - 15 days"
Why LIE to US..? APPLE, you are just making yourself look BAD!!!
love
its says on the site.. ships in 7-10 days...
But when you order the 17 inch MBP the soonest it will ship is 10 days after "your" order...
A LIE... totaly misleading the buyer... which is me as of last night...
MBPRO 17/2.33 CTO Z0DR $3,116.00 1 $3,116.00
With the following configuration:
Processor 065-6667 2.33GHz Intel Core 2 Duo
Memory 065-6804 3GB 667 DDR2 SDRAM-1x2GB,1x1GB
Hard Drive 065-6598 160GB Serial ATA Drive@5400rpm
Optical Drive 065-6597 SuperDrive 8X
Display 065-6659 17" Widescreen Display
Modem 065-6662 No Modem
Apple Software Solutions 065-6200 None
Keyboard/Mac OS Language 065-6604 BkLit Keyboard/Mac OS
Country Kit/AEX 065-6603 Country Kit
Ships by:
Nov 17 - Nov 22
Delivers by:
Nov 21 - Nov 28
It shoud say, "ships in 10 - 15 days"
Why LIE to US..? APPLE, you are just making yourself look BAD!!!
love
So I called up Apple, chewed out the Customer Service Rep (poor girl) and all I got was a refund for my shipping. I feel a bit bad for the rep but I hope if they get enough of these irate calls the message might get through that they might want to focus on fixing that.
Oh and for everyone that was promised a shipment by their rep, I'm pretty sure that's all BS to get you off the phone. This rep told me they pretty much don't know anything about the order that you can't get off the website and no rep had any different info (I asked to speak with someone who did know).
When I asked what would happen if they didn't ship by the 14th I was pretty much told that I would get another e-mail and there's not much anyone can do about it. I told her that if I got one of those I was calling to cancel my order.
Oh well, guess all $3k buys you these days is a bunch of empty promises.
Oh and for everyone that was promised a shipment by their rep, I'm pretty sure that's all BS to get you off the phone. This rep told me they pretty much don't know anything about the order that you can't get off the website and no rep had any different info (I asked to speak with someone who did know).
When I asked what would happen if they didn't ship by the 14th I was pretty much told that I would get another e-mail and there's not much anyone can do about it. I told her that if I got one of those I was calling to cancel my order.
Oh well, guess all $3k buys you these days is a bunch of empty promises.
AppleInsider - Apple delays shipments of new 17-inch MacBook Pros
And I really don't think it's appropriate behavior to yell at an innocent customer service rep who has zero control over your order.
You adults are acting like babies. Grow up!
While I think it may be helpful to understand why, I dont think it's helpful to have a hissy fit just because you couldn't have it in your possession sooner than they can make it for you as fast as they can. Where's the empathy for your fellow human beings people?
You might want to look into the meaning of "Universal Truth".
And I really don't think it's appropriate behavior to yell at an innocent customer service rep who has zero control over your order.
You adults are acting like babies. Grow up!
So i just called apple and got what appears good news for me. I told him that all the people on this forum were supposed to be shipped yesterday and today had gotten delay of shippment notices, and he told me mine would definately ship tomorrow. I kinda tihnk he is full of crap but i dont know. he said all the people who were going to be delayed were notified today and mine will ship tomorrow as planned. i asked if it doesnt ship whether i can be compensated and he told me it depends on the agent you speak too but they can adjust the price accordingly. I am optimistic that when i wake up Ill have a tracking number but I dont want to get my hopes up.
Don't get your hopes up. Be prepared instead for a shipping delay notice.
I'm also curious about your signature, I'm pretty sure FedEx won't deliver on a saturday...
get yur $50 bucks + 2 day shipping!
Hey peolple... I just talk to Apple over the phone... and to get the $50 is really easy.. I jsut told them that one of my friends got the $50 and free 2 day shipping.. anjd just like that the rep. .told me he can do the same for me........... so there you go.. don't hustle and get a little money!
incase Black case waiting..
usb mini hub waiting....
all my friends waiting...
I really think they will ship around the new dates... don't see why not.. the rep mention something about the "macbooks" being the reason for the dalay.
Hey peolple... I just talk to Apple over the phone... and to get the $50 is really easy.. I jsut told them that one of my friends got the $50 and free 2 day shipping.. anjd just like that the rep. .told me he can do the same for me........... so there you go.. don't hustle and get a little money!
incase Black case waiting..
usb mini hub waiting....
all my friends waiting...
I really think they will ship around the new dates... don't see why not.. the rep mention something about the "macbooks" being the reason for the dalay.
While I think it may be helpful to understand why, I dont think it's helpful to have a hissy fit just because you couldn't have it in your possession sooner than they can make it for you as fast as they can. Where's the empathy for your fellow human beings people?
And I really don't think it's appropriate behavior to yell at an innocent customer service rep who has zero control over your order.
You adults are acting like babies. Grow up!
While I can appreciate the moral superiority that you bring to this thread I think you are missing the point.
A good number of people are not merely upset about their orders were delayed but rather how Apple handled this situation. We were all left in the dark until the very end of the day when we receieved notification that the order would be delayed. Through this website it was made clear by the customers in the UK that a delay was brewing but Apple still waited until the last possible minute.
On top of that many of us were told and even promised by Apple on the 7th that our order would ship that day. If they did not know that for sure that should have been made clear. It often (and certainly in my case) was not.
Lets not kid ourselves. We pay a premium for Apple's computers. We pay a good deal of money for the "privilege" of using an Apple computer and I don't think it's unreasonable to expect to not be jerked around. Apple handled this poorly and as consumers we have the right to be upset and the right to make it be known.
And if it makes you feel better I didn't once raise my voice during my call to Apple's customer service, I just made it very clear that I was dissastified. While I did express that I felt a bit sorry for her guess what? That's her job customer service that's what she gets paid to do.
Hate to say it but I kind of agree with Multimedia.
It's not like we're all waiting for organ transplants here or something.
There are people with far greater problems in the world than ours.
I should feel so lucky that the biggest annoyance in my life right now is that my ultra-deluxe laptop is delayed another few days ...
It's not like we're all waiting for organ transplants here or something.
There are people with far greater problems in the world than ours.
I should feel so lucky that the biggest annoyance in my life right now is that my ultra-deluxe laptop is delayed another few days ...
Good lord people were you BORN on the slippery slope? Of course there are problems far greater than ours. Hell it stands to reason that if you're not living in Darfur someone has it worse than you.
The point is simply that people are upset. Customers are upset, and pretty much the only possible response a customer can have besides boycotting a product or demanding a refund (both far too extreme for this situation) is to voice their dissatisfaction. Enough of a voice and maybe things run smoothly next time. Not enough of one and nothing changes. That still doesn't change the fact that people have the right to be upset if they wish and the right to voice that if they wish.
The point is simply that people are upset. Customers are upset, and pretty much the only possible response a customer can have besides boycotting a product or demanding a refund (both far too extreme for this situation) is to voice their dissatisfaction. Enough of a voice and maybe things run smoothly next time. Not enough of one and nothing changes. That still doesn't change the fact that people have the right to be upset if they wish and the right to voice that if they wish.
Don't bother, UT. Apple is, and always has been, a horrible company. They make a few good products that seem to appeal to people who forgive them for everything. Some of the excuses on this board for them are borderline ridiculous. Just because we use Apple's products doesn't make them always right, people. If Apple would have been more open with people from day 1 the Macintosh would have been a much greater success.
The open architecture of the apple ii had so many technical people in love with it. However, by closing the architecture on the Macintosh these people were driven in droves to the PC world. It's been downhill ever since.
Sorry, can't help responding to that (seen in pasted in other threads).
When was the last time you investigated the architecture of the Mac? You mean like: USB, FW (both of which Apple promoted first and a major developer of FW), using ATA drives, standard memory, PCI, AGP - oh, and providing a FREE s/w development environment and SDK (since OS-X)?
Even the original 128k Mac had 5" thick "Inside Macintosh" book describing hardware and software API's.
Seriously?
I did that once...it was with Gateway...I ranted and raved about how they "owed" me...yada...yada...yada...
I don't claim to know it all, but one thing I've learned in my young age (33). There is no need to "chew" on anyone - especially a customer service rep. I know what some of you will say..."That's what they get paid for". Come on - be realistic...i'm sure they would like nothing more than to click the "easy" button to send your little precious out the door and into your impatient little hands - that would at least get you off the phone.
Now I'll be honest...I've received a total of $88 bucks off my computer, BUT I never asked for it and every time I called, I spoke to each rep by name, asked them to check on the status, and told them thanks for taking time to visit with me about my order - simple, nice and not demanding...
You know...i've watched for a long time about people claiming their "right" to complain and their "right" to have their voice heard...Think about it - the person you talk to at Apple (regardless if you like Apple or not) deserves to be treated with respect and kindness. It's likely that for them, working as a customer service rep is only a JOB and they might not even like Apple. I promise, you will get much further with them (and in life) by doing so.
I know that it won't change the opinions of those that think otherwise, but one day, you'll be on the other end of that phone conversation and you'll remember!
So, if you chewed somebody out...try finding out who they are and if you can, contact them - send them an apology - maybe they'll even click the "easy" button for you!
Disclaimer: this isn't directed at UT, but a thought for all of you "chewers" out there!
I did that once...it was with Gateway...I ranted and raved about how they "owed" me...yada...yada...yada...
I don't claim to know it all, but one thing I've learned in my young age (33). There is no need to "chew" on anyone - especially a customer service rep. I know what some of you will say..."That's what they get paid for". Come on - be realistic...i'm sure they would like nothing more than to click the "easy" button to send your little precious out the door and into your impatient little hands - that would at least get you off the phone.
Now I'll be honest...I've received a total of $88 bucks off my computer, BUT I never asked for it and every time I called, I spoke to each rep by name, asked them to check on the status, and told them thanks for taking time to visit with me about my order - simple, nice and not demanding...
You know...i've watched for a long time about people claiming their "right" to complain and their "right" to have their voice heard...Think about it - the person you talk to at Apple (regardless if you like Apple or not) deserves to be treated with respect and kindness. It's likely that for them, working as a customer service rep is only a JOB and they might not even like Apple. I promise, you will get much further with them (and in life) by doing so.
I know that it won't change the opinions of those that think otherwise, but one day, you'll be on the other end of that phone conversation and you'll remember!
So, if you chewed somebody out...try finding out who they are and if you can, contact them - send them an apology - maybe they'll even click the "easy" button for you!
Perhaps chewed out was a poor choice of words and for that I apologize.
While I made it very clear through the call that I was upset I also made it very clear that I knew it was not her fault and at the end thanked her for her help.
I know she has no control over it but she is the line between us and the Apple corporation and as such she's going to get some complaints and upset customers and that's unavoidable in her line of work. I know, I've been there. So while I feel a bit bad that she has to recieve these complaints all day (I even mentioned at the beginning of the call that I'm sure she got this complaint a lot) I do not feel any remorse over calling.
While I made it very clear through the call that I was upset I also made it very clear that I knew it was not her fault and at the end thanked her for her help.
I know she has no control over it but she is the line between us and the Apple corporation and as such she's going to get some complaints and upset customers and that's unavoidable in her line of work. I know, I've been there. So while I feel a bit bad that she has to recieve these complaints all day (I even mentioned at the beginning of the call that I'm sure she got this complaint a lot) I do not feel any remorse over calling.
Yeah, it sure did. And where the expansion ports? There was a company (I forget the name) that would open up an original Mac and install a hard drive for you, because Apple refused to do it. I believe the HD was external, but they had to modify the motherboard and run wires out. They would then honor Apple's warranty. Pretty sad, considering the cost.
There was NO Mac that required wires run out. Starting with the Mac Plus, all Mac's (until Firewire/USB) came with an external SCSI port. Older Mac's (early 90's) had their own bus called NuBus for expansion (enet, video, data acquisition, whatever).
I'm sure there are other forums better suited to this, though.
You did say original Mac, so I missed on that, however there was a HD that used the floppy port. Again, no wires.
There is a balance to be struck between "chewing out" reps and feeling respected as a customer of a major corporation. I sense that "chewed out" was a bit of hyperbole, reflecting the frustration of a customer who truly has not been shown proper respect for his/her hard-earned dollar being used to support a major corporation by purchasing their product.
When I've called the reps, I do sympathize with them, call them by name, not cuss, etc. But at what point do consumers stand up for themselves and not get walked over. Do we all just behave like docile sheep when we've been shown little respect by Apple? There is a slippery slope. In fact, it's ironic that the day Apple had said shipping was to begin, but didn't, with a deafening thud, the USA stood up to being treated with disrespect by the Bush/Republican administration. Should we have also sat on our hands and been good sheep then, too?
People want respect - be it customers or phone reps. We want things explained to us. We don't want to be disrespected with silence.
And the stakes for me? I really can't edit a video project successfully on my G4 laptop. I travel and I edit. I need to be able to do both at the same time.
I am proud of my nation. I am proud of those who stand up and speak truth to power, be it Bush or Apple. I will not be silent. I will not be a sheep. But I will show respect to my fellow man/woman.
When I've called the reps, I do sympathize with them, call them by name, not cuss, etc. But at what point do consumers stand up for themselves and not get walked over. Do we all just behave like docile sheep when we've been shown little respect by Apple? There is a slippery slope. In fact, it's ironic that the day Apple had said shipping was to begin, but didn't, with a deafening thud, the USA stood up to being treated with disrespect by the Bush/Republican administration. Should we have also sat on our hands and been good sheep then, too?
People want respect - be it customers or phone reps. We want things explained to us. We don't want to be disrespected with silence.
And the stakes for me? I really can't edit a video project successfully on my G4 laptop. I travel and I edit. I need to be able to do both at the same time.
I am proud of my nation. I am proud of those who stand up and speak truth to power, be it Bush or Apple. I will not be silent. I will not be a sheep. But I will show respect to my fellow man/woman.
