did you get your 17" C2D MBP yet?

[Kolind]

I'd put bets on the 160GB HDD being tough to get.
At any rate, Apple was obviously hedging their bets on delivery and it is a poor business practice, but with all the pressure to get these to market, I guess I can't totally blame them...

I agree, the Brenthaven bags are the nicest and offer terrific protection. I have the Brenthaven Pro17SC and really like it....

Let's just hope these MBPs get shipped before the Thanksgiving holiday (US anyway)...

Wouldn't explain the delay for the people who ordered the 100Gb or the 200Gb HD's though... My guess, and it is guessing, would be the LCD or the battery.

Thanks for the bag-recommendations, I'll have a look at some of the other threads concerning this too... The brenthavens look very nice, but so does the crumpler. I might just go for a second skin for it in the first place though.

 

[shecky]

I'd put bets on the 160GB HDD being tough to get.

i have to disagree on that. the 15" CTO with the 160GB drive i ordered this past tuesday afternoon the 7th has already shipped to me early AM today the 9th.

 

[usvi4me]

i have to disagree on that. the 15" CTO with the 160GB drive i ordered this past tuesday afternoon the 7th has already shipped to me early AM today the 9th.

Yep, 17" inchers missed the Fed Ex cut-off time again for today - here's wishing for tomorrow. Shecky, what time did you get your shipping notification e-mail ?

 

[shecky]

the email came into my inbox at 5AM eastern time (USA) this morning. i ordered the machine at 2PM eastern time tuesday.

right now it says "Left Fedex Origin Location" Shanghai 3:42PM on the 9th, which if i am not mistaken is 11PM yesterday (the 8th) in my timezone; which means the machine was ordered, processed, built and shipped in 33 hours.

on a side note, i think every single person who is getting the week delay on the 17 should call apple and get their $50 + free shipping. not as good as having it on time but you can have a few drinks on Apple.

 

[jcrMBP]

the email came into my inbox at 5AM eastern time (USA) this morning. i ordered the machine at 2PM eastern time tuesday.

right now it says "Left Fedex Origin Location" Shanghai 3:42PM on the 9th, which if i am not mistaken is 11PM yesterday (the 8th) in my timezone; which means the machine was ordered, processed, built and shipped in 33 hours.

on a side note, i think every single person who is getting the week delay on the 17 should call apple and get their $50 + free shipping. not as good as having it on time but you can have a few drinks on Apple.

3:42PM in Shanghai is 2:42AM EST. (13 hour Time Difference)

So, since its 11:52PM in Shanghai now, I don't think our 17"s are going to ship on the 9th.

 

[shecky]

3:42PM in Shanghai is 2:42AM EST. (13 hour Time Difference)

gahhhh i knew i would screw that up. one would think i could add 8+5 together. stupid time travel.

 

[MrVidCam]

i think you should learn to avoid reading my posts in that case.


i can assure you that nobody on this board is less patient than me. and i can assure you that i would be ballistic if i got the same week delay everyone else did. i totally and completely understand wanting to get what was promised, when it was promised. but to act like the world is going to end, people are going to die, and you will have to turn tricks on the street-corner to survive until the new laptop is shipped unless we stand together united in dissatisfaction defiantly in front of Apple's shiny white tanks in Tiananmen Square is, as mentioned, melodramatic at best.

These threads get going, and maybe people lose site of a particular threads original intent. I believe many people would be feeling less anxiety if we didn't feel like we'd been hosed by Apple in the area of how Apple handle it's customer relations.

Do you feel it was the proper model? Could things have been handled differently in communicating to the customer that delivery would not meet expectations?

If you were a business owner (and you very well may be), would you emulate the way Apple has handle this particular situation - especially it's initial lack of response on the first day (think international day, not just American day)?

Is this proper to you or do you feel it should have been handled better? If you feel it should have been handled better, then what should follow is an understanding that the customer did not have a positive experience, and there for, how does that negative experience manifest itself in the customer's life?

Do you feel Apple initially handled this delayed shipping/delayed notifications thing properly? If not, do you feel obligated to the customer to amend his/her experience? If so, what to you hope to gain by amending their experience?

 

[MrVidCam]

I'd put bets on the 160GB HDD being tough to get.

I don't think it was the 160GB HD, because I ordered the 100GB 7200 HD and I've experienced the same delay as everyone else.

 

[shecky]

* snip *

i completely agree 100% with everything you are saying. Apple must have known before the 7th that the machines were not going to ship then. so why string customers along until an hour before the ship deadline and then say "sorry its going to be another week"? i have no idea, but i have to assume there is a reason and i have to assume that apple acted in what it believed was the best move. the problem here is that it may be that they acted in what was actually the best move for Apple as opposed to the customers. but since i do not work for Apple i will not pretend to know (or even guess at) their reasoning; but there MUST be a reason. i am positive apple did not say "lets handle this in the way that will piss off the most customers."

another reason why i do not like working for large corporations - corporate logic is often illogical to the consumer.

 

[MovieCutter]

Screw it, I downgraded to a 15". I have stuff I need to get done, and now that the GPU is clocked at the same speed as the 17", I feel much better about it.

 

[timmillwood]

I really hope they all ship soon, i can't wait any longer

 

[timmillwood]

Screw it, I downgraded to a 15". I have stuff I need to get done, and now that the GPU is clocked at the same speed as the 17", I feel much better about it.

I am very tempted, but by the time the 15" comes everyone will have their 17" So i have to wait either way

 

[MrVidCam]

i am positive apple did not say "lets handle this in the way that will piss off the most customers."

And this is why I've asked the question much earlier in this thread if Apple has ever even experience this situation of delaying shipment after having promised shipment before. If they don't have an analogous experience under their belts, then we are unfortunately caught in Apple learning curve for how best to handle the situation.

And it is how we, the customer, responds in this learning curve (if it is one), that will inform them in the future of how important it it (or is not) to handle things differently.

Again, I am grateful that customers have spoken up with their displeasure.

And thanks, Shecky, for your reasoned response to my previous questions.

BTW - I wonder how much money Apple has already lost in having to give out $25, $50, $100 price breaks and expedited shipping to make amends to customers. I bet Steve Jobs isn't liking this.

 

[darkwing]

BTW - I wonder how much money Apple has already lost in having to give out $25, $50, $100 price breaks and expedited shipping to make amends to customers. I bet Steve Jobs isn't liking this.

Jobs has brought Apple to and from bankruptcy many times, and will probably continue to do so.

I wonder what Apple will do when the ipod fad wears thin.

 

[Mr.Gadget]

Yep, I see your point(s)! So, it is not likely the 160GB HDD.
Maybe they are simply having logistical problems unrelated to components...
Anyway, I'm sure Apple wants these out ASAP too.
Being patient for this kind of thing is SO tough! I'm sticking it out though. You know how fast the weeks go by anyway. Soon enough I'll be typing on it instead of this 'ol Dell.

 

[macs4ever]

Yes, just phoned Apple Euro to complain about the delays and after a lot of fobbing off with the excuse of 'unanticipated demand', the rep finally gave in and offered me a £30-£40 gift from the store. I finally got it up to £50 and its now a £50 credit to my account ...so that will pay for the HE contract apple care pack. Wish Id pushed it a bit further, but felt bad ...dunno why!

I probably wouldnt have even tried if it werent for this forum, especially timmillwood!

Cheers!

 

[MrVidCam]

One bit of perspective: if the hold up weren't due to a component shortage (which it probably is), or due to production line re-gearing (maybe for the MacBook), BUT was due to some techinical issue, believe me, I would rather the delay of a few days to straighten it out than to receive a sub-par or faulty product that would lead to much greater delays and headaches of repairs and replacements.

I always try to look at all sides. And for me, techincal issues would be the worst case scenerio.

 

[timmillwood]

Yes, just phoned Apple Euro to complain about the delays and after a lot of fobbing off with the excuse of 'unanticipated demand', the rep finally gave in and offered me a £30-£40 gift from the store. I finally got it up to £50 and its now a £50 credit to my account ...so that will pay for the HE contract apple care pack. Wish Id pushed it a bit further, but felt bad ...dunno why!

I probably wouldnt have even tried if it werent for this forum, especially timmillwood!

Cheers!

YAY! i should be Mac Rumors member of the year!
If it wasn't for me everyone would be £50 / $50 worse off!!

 

[Commodity9]

After seeing that almost everyone in this thread has received credits on their orders I decided to call Apple yet another time. I asked the status of my order and got the usual answer. I then asked if she could change my shipping from 2-day to the regular method. She was unable to change the shipping but then offered a credit of $15.

I am not sure how to go about getting the $50, tomorrow I will try for that.

 

[oaken]

I was wondering if the people waiting to buy theirs in the apple store (ie. me), would have to wait longer than say, the people who would order theirs now?

 

[darkwing]

put options

Just picked up 2 WAAMQ put options on Apple's stock. Now let's spread the word they're giving people $50 back on their orders.

 

[Deputy-Dawg]

I am very tempted, but by the time the 15" comes everyone will have their 17" So i have to wait either way

Not necessarily. MacMall shows both the 2.16 and the 2.33 Ghz stock machines with matte screens as "in stock usually ships the same business day". What is particularly frustrating is that they also show the new C2D Macbooks, all models as "in stock usually ships the same business day". Of necessity I have had to order my 17" C2D MBP from MacMall and am told that I cannot expect shipment until the 20th of the month.

Clearly Apple made and stockpiled a large number of the C2D MacBooks. I also think it reasonable that Apple is having a supplier problem with a component in the 17" MBPs that is unique to them. This would the screen, the optical drive or possibly the motherboard or even the case. It is fairly clear that components common to the 15" and even the MacBooks are in reasonably good supply. Even the processors must be in supply as there does not appear to be any shortage for the iMacs.

Long and short of it all we can really do is grit our teeth and wait. My jaws are getting tired

 

[gr8tfly]

I was wondering if the people waiting to buy theirs in the apple store (ie. me), would have to wait longer than say, the people who would order theirs now?

Me too.

I believe they will be in stores just after we see some ship notices out of Shangai. My local store thinks/hoping for an arrival before the 14th.

 

[Commodity9]

Just picked up 2 WAAMQ put options on Apple's stock. Now let's spread the word they're giving people $50 back on their orders.

Last trade was 1.70 on that put, what did you pay?

 

[Daverinfl]

I was wondering if the people waiting to buy theirs in the apple store (ie. me), would have to wait longer than say, the people who would order theirs now?

If it follows the 15" glossy trend, it's best to order now...skip the store.

I waited two weeks, first on the waiting list at two local stores, calling everyday and finally gave up and ordered one online. I'm still on their waiting list, though.

Tomorrow my MBP 15"/2.33/160/glossy should be arriving. Neither store has had a single one in yet.

Also, the retail stores are stock model only, so if you wanted any kind of upgrade (esp HD), order online.

That's been my experience anyway...