did you get your 17" C2D MBP yet?

[architek]

I've just come off the phone from Apple (UK) and the guy there says everything is on schedule and the 17" MBP is going to be shipped today!

Due shipping date today 13th Nov,
Due delivery date 23rd Nov.

Any thoughts?

 

[darkwing]

I've just come off the phone from Apple (UK) and the guy there says everything is on schedule and the 17" MBP is going to be shipped today!

Due shipping date today 13th Nov,
Due delivery date 23rd Nov.

Any thoughts?

My thought is Apple told me that twice and I got $50 for each time. You should do the same.

 

[architek]

My thought is Apple told me that twice and I got $50 for each time. You should do the same.

Did you ask for compensation?! Or did they offer it to you?!! Just wondering what level of anger I need to display on the phone to get somewhere with these people!

 

[timmillwood]

I phoned Apple this morning and said

"I had an email saying my MBP is shipping today, is it?"

They said "it will ship tomorrow" (which is what the online order status says)

I then asked if it was 100% it will ship tomorrow, they said they can't be sure.

When asking when i would get it they again just read the online order status date of 21st

APPLE ARE USELESS!!

 

[jimc]

I've just come off the phone from Apple (UK) and the guy there says everything is on schedule and the 17" MBP is going to be shipped today!

Due shipping date today 13th Nov,
Due delivery date 23rd Nov.

Any thoughts?

I phoned Apple UK today too and was told that shipping is on for tomorrow (my updated shipping due date since it changed on the 7th). I asked them if they were sure and that I wasn't going to get another delay email at the last minute. I was assured that mine will ship tomorrow.

Here's hoping...

 

[usvi4me]

At 8:58 AM AST

I received the invoice from apple for my 17" er. for Fed Ex Freight and I owe them 0 although my cc has not been charged. I don't think that's unusual though.

Here's hoping for tomorrow

 

[darkwing]

Did you ask for compensation?! Or did they offer it to you?!! Just wondering what level of anger I need to display on the phone to get somewhere with these people!

The first time I nonchalantly said "I hear you're giving $50 for the delays. Can I have it?" and I got it. The 2nd time was 2 days later after the girl from the first time assured me it'd ship on the 9th and I spoke to a manager who gave me another discount.

I was angry then, but didn't ask for another one.

 

[architek]

Sarcastic post - read with salt nearby to pinch

GREAT!!!!

So it appears the Irish people working on the phones at Apple can read.

They did this to me too; read out what I had already read myself online. It wasn't until the guy said it was READY for shipping that I felt I was getting somewhere.

 

[AndrewWx]

False Hope

I hope it is true and that Apple UK is being on the up and up. It seems odd for a company to build false hope and then dash it, but Apple has been doing just that. If nothing else I wish they would just say "We don't know, but when we find out we will tell you."

Oh well this graveyard shift ends in an hour, and I will go to sleep an optimist and more than likely awake a realist.

Cheers All,

 

[ghostwriter]

Well, we're sure that there are pieces of 17" MBPs out there; it is whole laptops in working order that we're sceptical about. Sigh!

I'm not really interested in pieces. I prefer mine assembled and working.

 

[D.G.]

Did you ask for compensation?! Or did they offer it to you?!! Just wondering what level of anger I need to display on the phone to get somewhere with these people!

My 2 cents:

Do not display any anger. Politely display some confusion about the situation and allow them to clarify your confusion. Then you can ask, "Is there anything we can do about the fact that it was delayed?"

Assuming they can help at that point, make them feel good for helping you--this will also make them far more likely to help other customers.

Then, if you still feel that you have some dissatisfaction that needs displaying, I think you should talk to them about passing that message higher up the chain. Remember that they are not directly responsible for your annoyance; they are a messenger who can get your voice heard.

DG

 

[usvi4me]

I am real confused

Last week my expedite shipping of $ 18.00 was waived due to the delay.

Today I get an invoice (at least it says it's an invoice and not a debit memo) that my cc is charged for $ 19.26 for FedEx.
-----------------------------------------------------------------------------------
Item Product Product Description Total Total Unit Extended
Number Ordered Shipped Price Price
002 SHIPPING20EXPEDITED SHIPPING CHARGE 1 1

Subtotal 0.00
Tax 0.00
Shipping Charges
TOTAL USD 0.00


Salesperson Contact Entry Date Ship Date Routing
BD 10/24/06 FEDERAL EXPRESS

For a total of*********$ 19.26

---------------------------------------------------------------

Anyone has the same happening today or is this a standard email they send out when freight is waived ??

I guess another call won't hurt.

 

[asondica]

this is extremely ridiculous now.
it's been three weeks. not 10 days. three weeks.
and still.. nothing.

if these machines have any defects, then.. well, i don't even know what would come next. i'm angry enough.

 

[MovieCutter]

<<sits back with tub of popcorn, waits for posters to realize that no amount of bitching and moaning will get these machines produced any faster.>>

 

[asondica]

OH MY GOD GUYS IT'S SHIPPING RIGHT NOW AS OF A MINUTE OR SO AGO!!!
"Shipped on Nov 13, 2006 via FEDERAL EXPRESS"

 

[shecky]

nice!

 

[rw1979]

OH MY GOD GUYS IT'S SHIPPING RIGHT NOW AS OF A MINUTE OR SO AGO!!!
"Shipped on Nov 13, 2006 via FEDERAL EXPRESS"

WOOO HOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[asondica]

<<sits back with tub of popcorn, waits for posters to realize that no amount of bitching and moaning will get these machines produced any faster.>>

haha buddy.. notice how my "it's shipping" post came right after my bitch post not even a half hour gap!

 

[architek]

Still no email from Apple UK.

 

[mikehowett]

Still no email from Apple UK.

Same here and my estimated shipping date is still the 10th on my order status page

 

[wideeyed]

Shipping Now!!!!!

Just got a shipping email from Apple... wow I cannot believe its actually true.

We wanted to let you know that your order has shipped. If you ordered multiple items, you may receive separate shipments with no additional shipping charges. Visit Order Status to view your order details and track your shipment. If you'd like to request a return, print an invoice or view your account history, please log in to Your Account.

Best regards,
The Apple Store Team


Went to FedEx website and delivery is set for Friday.
Nov 13, 2006 5:37 PM
Package data transmitted to FedEx

 

[stevehp]

OH MY GOD GUYS IT'S SHIPPING RIGHT NOW AS OF A MINUTE OR SO AGO!!!
"Shipped on Nov 13, 2006 via FEDERAL EXPRESS"

OMG! Please don't tell me you aren't yankin' our chain!



this is great too since it looks like mine is shipping to a similar location (once it gets shipped)

 

[timmillwood]

Mine has not shipped yet

My e-mail last week said shipping on 13th!!!

But Web status says 14th


(ordered on 24th!)

 

[stevehp]

Mine has not shipped yet

My e-mail last week said shipping on 13th!!!

But Web status says 14th


(ordered on 24th!)

well, only 2 people so far have got a shipping notice and those have been within the last 20 minutes, so hopefully everyone that ordered on day 1 will all get ours out today.

 

[Kevlar81]

Same here and my estimated shipping date is still the 10th on my order status page

Mine still says the 9th even though the email sent to me saying it was delayed said the 13th.

I guess the UK apple store isn't too hot on the order status