Apple first experience turning out terrible...
Ok i know a bunch of you people are the type where apple could literally do no wrong, so for those people, im not talking to you, there's no point and you won't even try and understand with an unbiased mind...
For the others that care, i was/am a complete apple fan (still) i think they have a great product, great marketing, great everything. But thus far their service has been TERRIBLE. flat out TERRIBLE. i wish it wasn't the case, but it has been. As a side note, the apple store by my house gets nothing but complaints from everyone i know...
Anyways, this is about apple's online ordering system not stores. So i just got off the phone with a customer service lady, and CANCELED my order. It got that bad!! Mind you, Im a first time mac user and they had no problem letting my business go...now the typical apple slave would say, "they don't care, they're growing so fast they dont need your business" or some other lame excuse for why my business wasn't taken seriously, the point is...IT DOESN'T MATTER WHY. That's simply terrible business, not even microsoft shafts people this badly.
ok so what happened? well i ordered my MBP 17 C2D on the 26th at 9AM, and from the beginning things felt weird, my ship date was the 9th-14th with a delivery of the 14th-17th. ok a little late, but understandable.
*note to reader...I hate being one of those customers who yells or talks rudely, in fact I REFUSE to do it. so yes, before you want to accuse me of being rude, realize, i was as nice to the rep as any of you could be...trust me.
Going back to the story, well like everyone else i got the email which said that my order was being pushed back...i called and decided not to ask for anything, like many of you had because i was already getting a great deal on my laptop and frankly, i didnt feel like they were doing anything atrociously wrong. I just called to see if they were really going to ship by my new dates, 15th-17th with a delivery of 17th-21st. I let them know that i felt bad that people had been giving them a hard time and that i wasnt calling to get anything just to confirm things.
So a week rolls by, 17th shows up...No shipment notice yet by 4olcock..i got worried so i called..and the lady ASSURED me that it was being shipped today and that it was waiting to be picked up, sitting wrapped up, ready to go. Now this shipping date was a big deal to me, because im in the process of moving...from Portland to Seattle. Now my orignial ship dates were nice because i had my computer coming to Portland where id pay No Tax...that $223 in savings...so i was getting my comp for the flat price of 2599. with moving though, things became tricky, if it didnt ship the 17th, i wouldnt be in portland anymore to pick it up and would need to change my shipping address...i reallyyyy didnt want to cuz of how much i would save..well when i called on the 17th they didnt let me change it because it was suposedly ready to ship.
I got the email last night. it said, sorry your order has been delayed AGAIN, now shipping he 21st-24th for delivery the 24th-1st (of DECEMBER!!) i was shocked...OVER A MONTH later, and still last minute notifications, lies and no explanations. the email said i had to call just to confirm if i STILL wanted the order to be carried out or i could canel if i wanted. I called, and to be honest i was upset but not pissed by any strecht of the imagination. I merely wanted to call, change my shipping address and get them to upgrade to expididted shipping and give me some sort of a kick back...$100 or something to eat the costs of the newly founded shipping charges...i explained the situation really nicely, all the thank you's and justifications like "i really dont mean to be a headache" and "im sorry for the hassle" but all the mean while explaining that even though i knew it wasnt her fault that i find it a little odd that orders placed AFTER mine have been delivered, and mine was a stock config so NO special things needed. She was like, "let me see what i can do for you" and then comes back and says that she can upgrade to expidited shipping for me (which by now is kinda obvious that it doesn't really make a difference with apple) so i asked if that was really all she could do and that id hate to cancel my order but really with moving it would then just be more cost effective for me to buy one from the apple store since theyll probably have some in sooner then the 1st!! and that way not hassle with shipping risks either. she then said that discounts were a case by case basis (which i found to be really insulting but didnt show it) i asked how my case didnt qualify...im ordering one of your most expensive products, im a first time mac user, you've delayed my order now twice, youre delays have caused me to incur an additional 223 dollar cost to which im not even asking much be covered, and youve kept a customer waiting for a month or more for the product. then she had the brains to tell me that orders were shipped based on availability, so i asked how it worked then that those models made available were not given to the orders that were placed first, and how that was not very fair but i understand how some mixups happen however, that in this case, because it has caused me a lot of hassle and additional cost, that my case dOES qualify for something!!! she said she was sorry, and then i told her to please cancel my order. mind you, her sorry's werent exactly the most sincere.
Ok so maybe she was just a bad rep, and maybe i went too far by canceling my order, im still going to buy a 17 just form a store later or after i file a complaint. but even with the rep i talked to yesterday i was repeatedly lied to. so yeah, frankly im really upset, not just at apple, but they had no sense of understanding that this was a big deal for someone...its not everyday that i drop 2500 on a product and if i do, and they lie to me, and make me wait a month, my case doesn't QUALIFY to get 1/25 or even 1/50 of the price back...its ridiculous.
Now im sure nobody read this entire thing, but yeah, im kinda upset right now considering, ive been waiting for a 2nd Gen MBP since June, and now i have to wait even longer with my ghetto dell which they gave me from work...
if it isn't there on monday 20, im going to call apple and demand a free battery or something...
