did you get your 17" C2D MBP yet?

[jmelrose]

Well, my Nov 3 order, which was to ship by Nov 20, is now pushed back to "Nov 29 - Dec 1". These are professionals making these, right?

I am simply baffled how I can call yesterday, and be told (for the 5th time in a week) that it will DEFINITELY ship out yesterday because, essentially, the computer says so. And yet, now my order status shows Nov 29 - Dec 1. So much for getting it before Thanksgiving (As I requested weeks ago, and was told should be no problem. Nov 20th, right?).

If I didn't need a CTO machine (3GB, 200GB HD), I would definitely cancel and wait for a local store. Plus, my card now has 3K of credit off of it.

I've already gotten expedited shipping and $50 credit off. What's next? Extra battery? Already got the extra adapter (showed up 4 days after I ordered and the bag showed up 7 after), so what's left for me to demand as a dissatisfied shareholder customer?

I'm not one for punitive compensation like this, but if nothing else I want someone to realize that having no better information for customer service reps than a date on the computer, and NOTHING else, results in VERY frustrated customers. This isn't like I'm ordering storage bins from Target.com or something. Computers are things people get excited about purchasing, and when something costs over a grand, the customer should be given the courtesy of accurate order information. There is NO WAY that yesterday they were about to build the MCP, and then suddenly they had to kick it back 9 days. There was no way they couldn't tell that was going to happen several days ago. They know exactly how many computers they can make in a day, where they going to upon shipping, what parts they need... This is just poor interdepartment communications, and the customers pay by having credit tied up unneccessarily and be make to wait, get close and then... nothing. Please wait 9 more days. Giving away free stuff to make customers happy goes a long way towards sending up a red flag to managers that maybe proactively improving communications internally will make customers happier AND save the company the almighty dollar.

Well, enough ranting. For now. I'm sure I'll have new material after I make my angry phone call to Apple at my lunch break this morning.

Have a good day everyone,
JMelrose

 

[jmelrose]

After all that...

Sigh...

Having talked to Apple today, a rep and then a supervisor, I got nowhere other than a promise that it would go out by Dec 1, and if he could get it bumped up, he would do so.

One hour later: shipping notification.

However, this was NOT due to his involvement. The Fed Ex tracking info indicates it shipped about 10 hours ago. This is the current status:

Nov 21, 2006
2:27 PM Left origin SHANGHAI CN
2:18 PM Picked up SHANGHAI CN Package received after FedEx cutoff
1:29 PM Package data transmitted to FedEx

So... any thoughts on when this might get to sunny Orlando Florida? I'm hoping I can pick it up locally on Friday, as my school will be closed Friday anyways (which is where I have it set to be delivered to).

So all's well that ends well, but I maintain my point that Apple needs to work on its internal communication and training. Even in the conversation I had this morning, the woman said three times, "It's shipping soon." I took that to mean, like, in the next day or two. She meant by Dec 1, as I found out upon seeking clarification of "soon."

I was told by the supervisor that if someone ordered the same computer today, they would get it at around the same time as I am getting mine, despite my order being in 3 weeks earlier. Not a bright thing to say. Not what I wanted to hear. Not magical. I think he regretted it after my tone took a notch up in agitated-ness.

And now I turn my eye to FedEx...

I'm ordering a CTO Mini Cooper this spring. If a MacBook Pro drives me this nuts, I can't imagine what THAT will do to me. Sigh... (But in a good way)

 

[Kelmon]

I'm ordering a CTO Mini Cooper this spring. If a MacBook Pro drives me this nuts, I can't imagine what THAT will do to me. Sigh... (But in a good way)

Hmm, I test drove one a couple of years ago but rejected it because it seemed very under-powered. For preference, plus the cool factor, I'd go for one of the real (i.e. old) Mini Coopers rather than BMW's effort.

My order now seems to be moving again as it now has a new booking slot, which I presume that it's waiting to get on a plane (again). Fingers crossed...

 

[jmelrose]

So what does "left origin" mean, exactly?

The fed ex lady I spoke with said it is still in Shanghai, as it missed the plane. One, I'm confused as there are FedEx planes leaving daily at a later hour than 2:00pm, and second "Left origin" sure sounds like it's NOT there anymore.

There was a site where I thought you could find out the Fed Ex flights to Anchorage, or the schedule or something. WHere is that? Searching for Anchorage or Schedule gives me hundreds of hits.

 

[ishooteos]

Delayed shipping - Thanks FedEx for ruining my week.

Woohoo!!! Mine shipped on the 19th, but it's still sitting in Shaghai since yesterday. Called Fedex and they told me it is delayed by 2 days and will not get here until Monday the 27th. 2 day shipping is now 4 day shipping. Fedex sucks a left nut!

Nov 20, 2006 11:02 AM

Left origin

SHANGHAI CN

8:58 AM

Picked up

SHANGHAI CN

Package received after FedEx cutoff

Nov 19, 2006 3:43 PM

Package data transmitted to FedEx

 

[ishooteos]

So what does "left origin" mean, exactly?

The fed ex lady I spoke with said it is still in Shanghai, as it missed the plane. One, I'm confused as there are FedEx planes leaving daily at a later hour than 2:00pm, and second "Left origin" sure sounds like it's NOT there anymore.

There was a site where I thought you could find out the Fed Ex flights to Anchorage, or the schedule or something. WHere is that? Searching for Anchorage or Schedule gives me hundreds of hits.

Check out: http://flightaware.com/live/airport/PANC/enroute
Look for flight coming from Pudang with FDX

 

[MacAdmin]

Woohoo!!! Mine shipped on the 19th, but it's still sitting in Shaghai since yesterday. Called Fedex and they told me it is delayed by 2 days and will not get here until Monday the 27th. 2 day shipping is now 4 day shipping. Fedex sucks a left nut!

Nov 20, 2006 11:02 AM

Left origin

SHANGHAI CN

8:58 AM

Picked up

SHANGHAI CN

Package received after FedEx cutoff

Nov 19, 2006 3:43 PM

Package data transmitted to FedEx

looks like our books are traveling together.

 

[chooki]

My MBP matches your "Left Fedex Origin Location" at 11/20/06 11:02am. isnoop.net has this as well:

11/21/06 02:54 pm
Left Fedex Ramp
Shanghai

But no update since. I think this showed up late last night (east coast time), so I'm surprised no update from Anchorage.

 

[chooki]

Hey, status update: in Anchorage now!

11/21/06 11:51 am
Status Scan
Anchorage, AK

11/21/06 11:06 am
Arrived At Sort Facility
Anchorage, AK

11/21/06 11:06 am
Arrived At Sort Facility
Anchorage, AK

11/21/06 02:54 pm
Left Fedex Ramp
Shanghai

11/20/06 11:02 am
Left Fedex Origin Location
Shanghai

11/20/06 08:58 am
Pickup Status
Shanghai

 

[kettle]

The fed ex lady I spoke with said it is still in Shanghai, as it missed the plane.

Puts me in mind of some crazy baggage handlers chucking MBP's from a truck into a waiting plane.
...every now and then one misses the plane and scuffs along the taxi way.

 

[Garvo]

5 Reasons I want to kick Apple's collective a$$

Ordered stock 17" MBP from MacConnection on 10/31 for delivery on :

11/9 - delayed
11/15 - delayed
11/17 - delayed
11/22 - delayed
11/28 - is there a pattern here?

Sometime around the 17th I lost hope of ever seeing the thing.

I think I'd feel better if there was some official word from Apple as to why there is such a delay.

Something like:

"We didn't anticipate anyone actually ordering one of these grossly overpriced laptops, so we didn't schedule production until late November"

or

"We sank all our production resources into the new shuffle and weren't able to ramp up MBP production in time for the announcement"

or

"We couldn't stand listening to you crybabies whining 'I want my C2D MBP NOW!' anymore, so we just announced them to shut you up. We never intended on launching them until Thanksgiving"

or

"We were supposed to build a 17" version??"

or

"It takes twice as many Oompa Loompas to build a 17" notebook as it does to build the 15"



This is fun, come on, you must have a few you'd like to add. Let's hear 'em.

 

[timish]

Ok,

Well i am pretty upset.

I ordered my machine from Mac Zones on the 26th.

My first delivery was quoted as being November 17th.

Now it says December 5th.

What kind of nonsense is this?

Just for kicks I went to store.apple.com and configured my exact machine and it quoted 3 to 5 day shipping time.

Looks like if you ordered via a reseller you are not a priority.

And double suck is that I can't call and get any money off my order or free stuff like you guys.



What's even crazier is I have over 50 Apple computers and various other accessories (Airports, etc) registered under my name. Think Apple cares, nope.

I'm not really suffering because I still have my 4 month old 17" Core Duo MacBook Pro and a brand new Dell D620 Core 2 Duo that I ordered WAY after my new MBP and it showed up yesterday.

What a joke.

 

[rw1979]

Don't worry guys... The wait is worth it... Keep your spirits up! You really will forget these delay irritations once you get it in the next few days or weeks.

 

[gr8tfly]

Just picked up mine from Apple Store, Topanga - Canoga Park, CA. Northridge also has them.

Matte, stock configuration.
This one's perfect (normal notebook bright area along bottom). No dead pixels. Nothing abnormal about "grain" - looks like a LCD. Store too noisy to tell anything about noise.

I say "this one", because the the first one I looked at (yes, they had more than one), has blochyness to the screen. There was a thumbsize bright area in the upper right corner, and 2 brighter areas left and right of center. The UR "blotch" was too much for me to accept - especially comparing it to a CD 17" they had on display. Anyway, just swapped machines right then and there. Much better finding out right at purchase time - especially since I live 90 miles away.

Now on to migrating from my PBG4. Oh - and "woo-hoo".

 

[Copyrajter]

So what does "left origin" mean, exactly?

It means that Steve Jobs just pulled it out of his ass. Mine is still up there.

 

[Copyrajter]

Ok,

Looks like if you ordered via a reseller you are not a priority.

Same here. I can't even get a new ETA from my reseller.

 

[WICK3D]

got my 17"er yesterday. so far ... so awesome

everything as expected

regards

 

[ishooteos]

I sure hope this long agonizing wait is worth it. I originally ordered on Oct. 24th and now me "Lappy" is on FDX24 about 1.5 hours northwest of Indy. For those of you that ordered from MacMall, Macconnection, ClubMac, etc. Apple puts a low priority on those resellers when the demand is high on a new product. I orginally tried to order a 17" Glossy on the 24th from Macconnection and the sales person told me good luck getting it before December. I took their advice and went to Apple's store for faster delivery. I ordered a 2nd 17" on Nov 12th from the Apple store and got a ship notice this evening for a Nov 28th delivery. Looks like the lead times are getting better. I don't know if the resellers will see any 17" units anytime soon. I haven't heard from anyone that got a 17" from any online store other than the Apple Store.

 

[atomicfuze]

Cancelled my Mac Mall order and went down to Seattle's University Village Apple store and picked up a 17" MBP C2D.

The screen is about 3 times brighter than my 17" 1.33Ghz Powerbook and seems pretty even.

The keyboard backlight is extremely bright too.

This is our 8th mac:
Performa, G3 Powerbook, Blue & White G3, iBook, Dual 1Ghz Powermac, 17" Powerbook, 15" Powerbook and now the Mac Book Pro C2D! They have come a long way!

peace,
Brian

 

[Kelmon]

Huzzah! My order status has been updated with courier information and I can now see that TNT has my order in The Netherlands, so my laptop has finally made it out of China. Apple, unfortunately, haven't provided TNT with the new delivery address details (in fact, when I called them, they didn't even know that TNT had been assigned the shipment, which is comforting to know...) so I can only hope that they get this sorted out before the shipment gets on a truck to my gaff. Still, I'm kinda hopeful that I might be able to get the laptop before the weekend such that I can get it all setup before work next week.

EDIT: My shipping details on Apple's site now reflects that TNT has the shipment and that delivery is expected on Friday. I can live with that, although I'll be in the office early in the morning so that I can bugger off home as soon as it arrives.

 

[gr8tfly]

Just picked up mine from Apple Store, Topanga - Canoga Park, CA. Northridge also has them.

Matte, stock configuration.
This one's perfect (normal notebook bright area along bottom). No dead pixels. Nothing abnormal about "grain" - looks like a LCD. Store too noisy to tell anything about noise.

I say "this one", because the the first one I looked at (yes, they had more than one), has blochyness to the screen. There was a thumbsize bright area in the upper right corner, and 2 brighter areas left and right of center. The UR "blotch" was too much for me to accept - especially comparing it to a CD 17" they had on display. Anyway, just swapped machines right then and there. Much better finding out right at purchase time - especially since I live 90 miles away.

Now on to migrating from my PBG4. Oh - and "woo-hoo".

UPDATE: right hand speaker "hissing/crackling" I think it's a connection issue, rather than the oft sited basket/mounting. Nothing I can do until after weekend, although they will be alerted to it tomorrow for sure, I can have a replacement on hand Monday. I'm on major holiday highway, so pretty stuck until after weekend hear. Or maybe Friday.... uh, no? Black Friday at one of the largest malls in the state. Nope. At least the intermittant hissy sound stopped. No it only does the "overdrive rattle", 'ecept it's not overdrive and not too much freuency related. Stll seems like resistive connector :: crossing fingers, as it would be an in-store fix)

Screen and everything else I can test are perfect. I hate to go through another exchange, but it probably will come to that. Good screens are about a coin toss from the 4 we went through today, to get 2. One glossy - 2 adjacent sub-pixels rejected. 2nd on PERFECT. One matte - blochy, especially upper right. (see above). 2nd one PERFECT, except for RH speaker see above).

 

[jmelrose]

Well, mine sits in Shanghai for its 2nd day. "Delay beyond our control" is what FedEx cites as the reason. Additionally, with it being Thankgsiving tomorrow, despite being quoted a ship time of by 10:30 Friday, I'm certain it won't happen. FedEx customer service agrees with me.

Plus, for whatever reason, Apple won't let me pick up the computer until one delivery has been attempted, even if it's just sitting there. (Fed Ex says this is at the shipper's request.) Anyone know more about THAT ridiculous policy?

Anyway, glad to hear some glowing reviews of the 17"er. I have hope again. Some people seemed pretty set on sucking it out of me based on the comments I read on here, but it's back now. Yay!

For what its worth, Apple's own brick-and-mortar stores don't even these in stock, mostly, so it's really not like Apple is depriving the other retail outlets. I would expect any company to first ship the online store orders (as they are money in the bank already), then get some stock to its own B&M stores, and then take care of the rest. I mean, if my local CompUSA had these sitting on the shelves, and I was waiting for my order placed the first day (for example), I'd be pretty peeved at Apple for shipping a computer without a guaranteed customer before shipping to a guaranteed one.

 

[ddixon752]

Still waiting...

Still no change for me:

Edu Institution purchase, standard config, matte screen, with extra power adapter
Ordered Oct.25, 4:28 PST
Original ship date: Nov. 16
Revised ship date: on or before Dec. 4

No change at all in status since Nov. 16

Now 28 days since ordered
If it ships Dec. 4, that will be 40 days since ordered

I know this litany won't help, but I do feel a little better

 

[ieko]

Woohoo! I got shipping info today! No info on the fedex tracker though..just says, "Package data transmitted to FedEx." I hope it gets here before turkey day but it's probably not going to get here until Saturday or Monday

17"
3GB Ram
100GB HD @ 7200rpm

 

[Garden Knowm]

I'd be pretty peeved at Apple for shipping a computer without a guaranteed customer before shipping to a guaranteed one.

MAC MALL delivered last week according to posters on this website.... pretty lame...

I TOO am still waiting.... I (my lap top) am stuck in CHINA....